Avanti West Coast has been granted a contract extension for a further six months, despite being continuously branded “unacceptable” by government ministers, local leaders, and countless customers.
The company has been given until 1 April 2023 to continue running the West Coast Main Line from London to Glasgow by the Department for Transport (DfT), but has been told that it needs to “drastically improve” its services if it’s to stand any chance of having the contract extended further beyond that date.
The rail firm has been responsible for operating the route from Manchester Piccadilly to London Euston since December 2019, but notably took the decision to slash its timetable “until further notice”and temporarily suspend ticket sales over the summer.
Avanti said at the time that it would continue with with “a reduced service”, with train frequencies between the capital and Manchester being reduced to as few as one per hour, rather than the usual three.
Since the reduced timetable came into operation, some passengers travelling on the services reported scenes of chaos – including instances of “fights” over seat reservations.
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The move was, understandably, met with widespread backlash and criticism, with Mayor of Greater Manchester Andy Burnham being particularly vocal about it, and most-notably calling the move “nothing short of a disgrace”.
Mr Burnham said yesterday that he would not accept a service below two trains per hour.
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Avanti West Coast has been granted a contract extension for a further six months / Credit: Avanti West Coast
Labour leader Sir Keir Starmer has also said this week that Avanti should be stripped of its contract, claiming that the West Coast Main Line service was “simply not good enough”, and he knows how “frustrating” it is as he uses those trains himself.
Even with all of these critiques taken into account though, Transport Secretary Anne-Marie Trevelyan has announced the contract extension for the rail operator, but added that the operator has been put on an improvement plan, and that the DfT would “consider Avanti’s performance” once the extension comes to an end.
The government has previously said it would keep all options on the table – including the option for non-renewal of the contract.
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“We need train services which are reliable and resilient to modern day life,” Anne-Marie Trevelyan said in a statement addressing the renewal.
“Services on Avanti have been unacceptable, and while the company has taken positive steps to get more trains moving, it must do more to deliver certainty of service to its passengers, so we have agreed a six-month extension to assess whether it is capable of running this crucial route to a standard passengers deserve and expect.”
The rail operator has been told to “drastically improve” its services / Credit: Network Rail
The improvement plan will see a swathe of new drivers trained, recruitment of other train crew members, a timetable recovery plan, and a “significant, sustained, and reliable increase” from about 180 trains to 264 trains per day on weekdays.
These will be implemented as the new and retrained drivers “become available”, the DfT added.
Avanti says the West Coast Main Line contract extension will allow it to focus on restoring services that passengers “rightly expect”.
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“We are committed to working closely with government and our partners across the industry to deliver a successful railway that serves the needs of our customers and communities,” said Graham Sutherland, CEO of FirstGroup, which part-owns Avanti.
“The agreement allows our team at Avanti West Coast to sustain their focus on delivering their robust plan to restore services to the levels that passengers rightly expect.”
Featured Image – Avanti West Coast
News
The Stone Roses’ Gary ‘Mani’ Mounfield has died aged 63
Daisy Jackson
Tributes are pouring in for Gary ‘Mani’ Mounfield, after it was announced that the Stone Roses legend has died at the age of 63.
The bassist, who was also part of Primal Scream, was born in Crumpsall and has been one of Manchester’s most beloved musical figures ever since finding fame in the 1980s.
Mani’s brother Greg broke the news this afternoon, writing on Facebook: “IT IS WITH THE HEAVIEST OF HEARTS THAT I HAVE TO ANNOUNCE THE SAD PASSING OF MY BROTHER GARY MANI MOUNFIELD. RIP RKID.”
Mani’s wife Imelda also passed away in late 2023 after a battle with bowel cancer, for which the pair had raised money and awareness since her diagnosis.
That included a huge star-studded fundraising party where Mani and Imelda raised more than £100k for The Christie and local NHS charities.
Mani and Imelda shared twin sons, who were born in 2012.
Tributes are now flooding in for Mani, especially from those who have also been a part of the Manchester music scene.
Stone Roses frontman Ian Brown posted on X: “REST IN PEACE MANi X”
Rowetta shared a photo with Mani and Imelda and wrote: “Back with your Imelda, Mani. Going to miss you so much. All my love to the boys, the family & all those who knew & loved him.”
Tim Burgess of The Charlatans fame said: “I shared this photo a week or so ago on Mani’s birthday. It never failed to bring a smile to my face – and that was exactly the same for the man himself.
“One of the absolute best in every way – such a beautiful friend. Love you Mani x x. Never to be forgotten”
Shaun Ryder wrote: “RIP Mani – my heartfelt condolences to his twin boys and all of his family X”
Reverend and the Makers shared: “My heart is broken. Found out this morning and just felt low as it gets all day.
“Mani was my musical hero and just a lovely genuine human. When my Dad died , he offered me the warmest and best advice. No fuss, privately, straight up and always available to everyone.
“I’m a bit ill myself at the minute and not ashamed to say I shed at tear at the news. See on the next one mate.
“A true legend of the game. RIP”
Echo and the Bunnymen wrote: “I’m absolutely gutted to hear the news about Mani, who I have always loved and always will love, deeply and forever. Like a brother.
“I am in shock to be honest. Please tell me I’m just having a bad, bad dream. My thoughts and feelings and Mani, love to all of his family from me. Mac Bunnyman Xxx”
Featured image: Paul Husband
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Ticket touting officially banned to protect fans from rip-offs
Daisy Jackson
The government has officially banned ticket touting, making it illegal for tickets to be resold at inflated prices.
The new measures will destroy the operating model of ticket touts, who snap up tickets for theatre, sport and live music, then sell them on the secondary value for far more than their face value.
Oftentimes, touts use automated bots to buy large volumes of tickets at once, taking them away from real fans.
The government says it’s caused misery for millions of fans and damaged the live events industry.
But now, the practice is being banned, with the government making it illegal to sell tickets above face value (plus unavoidable fees like service charges).
Resale platforms will also have their service fees capped, and they’ll have a legal duty to monitor and enforce compliance with the price cap.
Individuals will also be banned from reselling more tickets than they were entitled to buy in the initial ticket sale.
Culture secretary Lisa Nandy said: “For too long, ticket touts have ripped off fans, using bots to snap up batches of tickets and resell them at sky-high prices. They’ve become a shadow industry on resale sites, acting without consequence.
“This government is putting fans first. Our new proposals will shut down the touts’ racket and make world-class music, comedy, theatre and sport affordable for everyone.”
Business Secretary Peter Kyle added: “The UK is home to a brilliant range of music, entertainers and sporting stars – but when fans are shut out – it only benefits the touts. That’s why we’re taking these bold measures to smash their model to pieces and make sure more fans can enjoy their favourite stars at a fair price.”
Dan Smith, lead singer of Bastille – who have been part of the campaign against ticket touting – said: “It’s such great news that the government has stepped up and introduced a price cap on resale tickets – something I’ve been campaigning for alongside O2 and the FanFair Alliance for a long time.
“It’s a good step towards protecting music fans from being ripped off and will allow more genuine fans to see their favourite artists perform at face value prices. I am welcoming a world where there are no more resellers snapping up all of the tickets and massively inflating their prices.”
According to analysis by the CMA, typical mark-ups on secondary market tickets exceed 50%, whilst investigations by Trading Standards has uncovered evidence of tickets being resold for up to six times their original cost.
It’s believed these new measures against ticket touts could save fans around £112 million annually, freeing up around 900,000 more tickets from the primary ticket sellers each year.
The use of strategies like dynamic pricing has also been a major source of frustration for fans – such as the method used during the Oasis reunion on-sale – and new rules mean that fans must be given 24 hours notice of tiered pricing, plus provide clearer price information during online queues.
Industry voices who have weight in today include Mumford & Sons, who said that touts have ‘taken advantage of the good will and passion of music fans for many years’; Ed Sheeran’s manager Stuart Camp, who said the announcement is ‘long overdue’; and Coldplay manager Phil Harvey, who added that the legislation will be ‘a game-changer’.
Emily Sergeant -
7th October 2022 
