It’s meant that services between Manchester and London have been running as infrequently as once an hour, rather than the usual three per hour.
Avanti also cancelled all seat reservations on journeys booked before 8 August, leading to frequent confusion on board trains.
The company has apologised for the ‘enormous frustration and inconvenience’.
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It added that it has increased the number of unreserved seating to ‘make it easier for customers to find a new seat’.
Several people have said they’ve headed to their reserved seat to find it double-booked, and passengers left to stand or try to find a vacant space on busy services instead.
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One person even reported ‘fights breaking out over seats that are reserved but have people sitting in them’ – a matter that Avanti said should be passed on to British Transport Police.
Hey @AvantiWestCoast – I won’t comment on the actual times of trains between Euston and Manchester, @AndyBurnhamGM has that covered, but fights are breaking out over seats that are reserved but have people sitting in them. You need to sort this out before someone gets hurt
Someone else said: “On the 0630 to Glasgow-London train. @AvantiWestCoast you’re still double booking seats!! Just been forced out our seats 2 hours in by v rude travellers. A quick word with your helpful train manager and it’s easily sorted – she upgraded us! It’s the way you ask. Thanks Karen!!”
One person asked Avanti: “Got my reservation months ago and found that four people have exactly the same reservation. Is this some sort of travel Hunger Games?? 13:09 Crewe to Edinburgh.”
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Someone on Twitter asked: “How the hell do you allow 3 people to book same seat?!? Absolute madness @AvantiWestCoast. Train is chaos and now running late. Complete joke!”
Another said: “Chaos of @AvantiWestCoast really has to be experienced to be believed: only 1 direct train per hour to Manchester from Euston; only 9 coaches booked (not 11) leading to ad hoc declassification; seats double-booked; driver shortage meant 10 min delay; shop cannot take card payment.”
“I spent months commuting to Manchester from London 15 years ago and the Virgin VHF (3 per hour) was a treat: sit-down restaurant car doing cooked breakfast; air-conditioning that worked; no smell & clean seats. 2-hour train journey was something to look forward to, not to suffer.
“By contrast the timetable for mid-September still hasn’t been confirmed, half the ticket machines at Euston were out of order with queues for the ticket booths. This is the main trunk line connecting the UK’s three biggest cities, when it is running at all.”
A spokesperson for Avanti West Coast said: “The reduced timetable was introduced to ensure a reliable service is delivered so our customers can travel with greater certainty.
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“This decision was not taken lightly, and we’re sorry for the enormous frustration and inconvenience this has caused for customers who booked with us to prior to the timetable change.”
Featured image: Avanti West Coast
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Chester Zoo named one of England’s most popular tourist attractions with 1.9m visitors
Emily Sergeant
Congratulations are in order, yet again, for Chester Zoo… as this time its been one of England’s most popular attractions.
Merely months after being named the UK’s best zoo for the second year running, thanks to receiving more than 11,000 ‘excellent’ reviews from TripAdvisor, Chester Zoo has now got itself another prestigious title, as a major VisitEngland (VE) report has ranked it the third most-visited ‘paid for’ attraction in England – and the most visited outside of London.
The national tourist board for England gathered information from a total of 1,373 attractions across the country, and ranked the UK’s biggest charity zoo as the third overall in terms of popularity, with a whopping 1.9 million visitors in 2024 alone.
The Tower of London took top spot with 2.9 million visitors, while the Royal Botanic Gardens at Kew was second place with 2.3 million visitors.
When it comes to free attractions, on the other hand, it wad the British Museum that claimed the top spot with 6.5 million visitors, while the Natural History Museum (5.9 million visitors) took second place, and the Tate Modern (4.6 million visitors) got third.
So as you can see, the south and London in particular is a pretty dominating force in England’s tourism industry – which is why it’s even more impressive to see Chester Zoo ranked so highly.
The new VE title also comes after the zoo was recently given £4 million of lottery funding to help ‘transform’ the local environment and restore wildlife habitats across the Cheshire and wider North West region.
Not only that, but if course follows Chester Zoo’s unveiling of its new immersive experience named Heart of Africa, which is the the largest zoo habitat ever created in the UK and is home to 57 iconic African species.
Chester Zoo has been named one of England’s most popular tourist attractions with 1.9m visitors / Credit: Chester Zoo
“As a major international wildlife charity, everything we do is focused on supporting global conservation,” commented Chester Zoo’s Commercial Director, Dom Strange.
“Whether it’s caring for highly-threatened animals and plants, making scientific discoveries, influencing Government environmental policies, impacting the National Curriculum to better connect young people with nature, or our conservation efforts in around 20 countries, we’re fully committed to protecting endangered species for the future.
“But none of this would be possible without our visitors.
“Every person who comes to the zoo for a fun and inspiring day out is helping to fund our vital work, so we want to say a heartfelt thank you to everyone who has supported us and helped us to rank so highly in VisitEngland’s latest report.”
Featured Image –
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Manchester Museum saves a ‘national treasure’ to ensure it stays in the UK
Emily Sergeant
Manchester Museum has made a stunning new addition to its natural history collections, and in the process has ensured a ‘national treasure’ stays in the UK.
Not long after claiming the coveted title of European Museum of the Year for 2025, Manchester Museum has done it again – this time working together with John Rylands Library to acquire Henry Dresser’s unique personal copy of his anthology A History of the Birds of Europe so that this ‘invaluable resource’ can remain in the UK for future generations.
The beautifully-illustrated collection of books provide an important historical record to help understand how and why bird populations have changed over time.
Dresser’s personal copy is heavily-annotated with personal notes and observations.
These books are deemed to be of ‘outstanding significance’, not only for scientific purposes but also for their aesthetic value, as they have also been illustrated by some of the leading wildlife artists of the day.
The volumes were recognised as a national treasure by the Reviewing Committee on the Export of Works of Art and Objects of Cultural Interest, which is supported by the Arts Council, and this meant that the Government placed a temporary export deferral on them to allow time for UK buyers to raise the funds to keep them in the country.
Brilliantly, the acquisition of these books reunites them with Dresser’s own bird specimens that are already cared for by Manchester Museum, including species such as the Slender-billed curlew, which is now believed to be extinct.
The now-extinct species’ presence in both Dresser’s beautifully-annotated volumes and the ornithological collections at Manchester Museum highlights the vital role that historical records play in tracking biodiversity loss over time to uncover the long-term impact of environmental change.
Manchester Museum has saved a ‘national treasure’ to ensure it stays in the UK / Credit: Manchester Museum
“Threats to the natural world and biodiversity have never been greater and while this anthology has historical value, it also speaks to the urgent issues of the present,” commented Esme Ward, who is the Director of Manchester Museum.
“These books are breathtakingly beautiful, and by bringing them together with natural history collections, we believe they will not only provide scientific benefit, but also capture the hearts of future ornithologists and conservationists.”
A History of the Birds of Europe will be officially unveiled at a private view on Friday 27 June, before being displayed to the public for the first time in Manchester Museum’s ‘Living Worlds’ gallery from Saturday 28 June 2025 right through until Sunday 25 January 2026.
Daisy Jackson -
7th September 2022 
