Chorlton bar and restaurant The Laundrette has hit out at a customer who left it a 1-star review on TripAdvisor, despite not turning up for her booking.
The customer, who was unhappy at being charged a £60 ‘no-show’ fee after she ‘forgot’ to cancel her booking at the busy eatery over Christmas, made her feelings known on the public review site in a long rant.
Revealing that she also works in the hospitality industry and ‘understand it’s their policy to debit a table that hasn’t shown up, and they were just following procedure’, she went on to say that she still felt she should be issued a refund.
After her card was debited, she had emailed the restaurant to ‘explain the circumstances’ and after twelve days had still not heard back on her request – leading her to take to TripAdvisor to make her feelings known more publicly.
Image: The Laundrette, Chorlton
The customer, going under the name Lauren B, said that she works in an independent restaurant in Chorlton and had booked a family meal at The Laundrette on 30 December 2021 in advance.
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On the day, however, she says a couple of her family members were taken ill with Covid and she herself was being asked to go into work to cover for her head chef, who had also tested positive with the virus.
Saying that she ‘may have forgotten to cancel’, she goes on to appeal for some sort of solidarity in her bid for a refund, making comparisons with her own workplace saying: “At my restaurant we wouldn’t just bill the card payer and not display any sympathy to the circumstances.
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“It’s unprecedented times for everyone at the moment, but especially the hospitality industry, and I know that we have barely made it through this festive period due to staff constantly isolating, tables no-showing, bringing front of house staff into the kitchen to cover in emergency circumstances.
“But I would like to think that despite these uncertain times, local businesses still appreciate human error and genuine mistakes.”
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She also implied that the Laundrette didn’t need to charge her for the no-show as she ‘can see out my window [they] are constantly flipping tables.’
The restaurant has since replied, saying: “Your table sat completely empty for 2 hours on a day we were fully booked.
“This is why you were charged.”
Taking aim at the unhappy customer, it went on to say that as a hospitality worker herself she ‘should know way more than most how detrimental tables not showing up is for a small businesses.’
The post continued: “And on top of that you then seem to think it’s acceptable to leave a bad review on trip advisor despite knowing you are 100% in the wrong.
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Image: The Laundrette, Chorlton
“We make it extreamly easy to cancel bookings. You can do it online yourself. You can message us on any social media platform. You can call us.
“As you live on the road you could have easily just mentioned it to any of our staff while walking past.
“Unfortunately you didn’t bother doing any of these.”
Adding that ‘we hate charging no shows but it’s the only way to protect ourselves’ the restaurant’s public relations manager finished by inviting her to give him a call, but not before delivering one more blow.
“Normally we are absolutely demoralised by negative reviews but… I’m more than happy for this to stay up and be public so everyone can see.
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“Not showing up for restaurant bookings is an extremely rude and disgusting practice.
“It’s the only reason we have put our charging system in place.”
Huge tunnel through the Peak District linking Manchester and Sheffield moves one step closer
Daisy Jackson
Ambitions plans to build a tunnel beneath the Peak District to connect Manchester and Sheffield has moved a step closer.
The proposed tunnel, which could completely transform travel between the two cities, has received a major £500,000 funding boost.
Picture the Eurostar, but plonk it going across the Pennines instead of London to Paris.
If it all goes ahead, journeys between South Yorkshire and Greater Manchester would be much quicker and easier, cutting times by up to 30 minutes, The Sheff reports.
The whopping £500,000 funding has been secured by infrastructure group Future Works, which is behind the proposed Trans-Pennine Connect scheme.
The money will be used to carry out technical and environmental feasibility studies to establish whether the project could actually go ahead.
The plans would see a 14-mile dual-carriageway tunnel built underneath the Peak District, potentially running between Langsett in South Yorkshire and Hollingworth or Tintwistle in Greater Manchester.
Michael Dnes, Future Works co-founder, said: “We’re very excited to be working with UK Dynamism Fund to unlock the next stage of our project.
“This funding will let us complete the technical and environmental feasibility studies needed to get the right outcomes for people and the Peak District as we deliver better transport connections across the Pennines.”
South Yorkshire Mayor Oliver Coppard has previously voiced his support for the proposals, describing them as a “really exciting opportunity”.
Speaking at a South Yorkshire Mayoral Combined Authority meeting back in September, he said: “We all know the frustrations of travelling between two of the North’s biggest and best cities.”
He also stressed that any plans would need to take environmental considerations very seriously, particularly the impact on wildlife in the Peak District.
The project is still in very early stages, and the funding doesn’t indicate that planning has been approved. We’ll keep you updated with any updates as and when we know.
So, what do you make of this proposal? Would you be keen for a drive through the tunnel?
Town just outside Greater Manchester named one of UK’s ‘happiest’ places to live
Emily Sergeant
The UK’s happiest places to live for 2026 have been named, and a town just outside Greater Manchester is in the top 10.
Just as it has done for the last 14 years now, Rightmove has published its annual ‘Happy at Home’ index, which explores exactly what it is that makes people feel content about where they live, and highlights the happiest places nationwide ahead of the new year.
This year, thousands of residents across more than 200 locations told the leading property listing platform what they love (or don’t love) about their community – from the friendliness of their neighbours, to job opportunities, access to green spaces, and so much more.
The survey also outlines the differences in happiness in rural, urban, and suburban environments, as well as the way our sense of ‘home happiness’ changes as we age.
So, where do we have in the top 10 then?
Well, Skipton in North Yorkshire – last year’s winner – only ranked seventh in this year’s study, making way for Richmond upon Thames in London to take the coveted stop spot, but looking a little further down the list, you’ll find the Lancashire town of Chorley in sixth place.
Closest to the Bolton and Wigan boroughs, Chorley is about a 40-minute drive outside of Manchester, and sits on a direct train route into the city centre.
The UK’s top 10 happiest places to live 2026
Richmond upon Thames
Harrogate
Cirencester
Monmouth
Hove
Chorley
Skipton
Llandrindod Wells
Horsham
Hexham
With a deep legacy rooted in the Industrial Revolution, Chorley is now a popular place to live full of amenities, good local schooling options, and convenient transport links – with an average property price of £234,387, and average rent costing £1,011 per month.
When it comes to the wider rankings, and the North West ranking as a whole, two Greater Manchester towns made it into the region’s top five, Stockport at number two and Altrincham following right behind at number three.
Other of the region’s inclusions like Bury, Bolton, Wigan, and the Manchester borough itself all ranked towards the bottom.
Speaking on this year’s list, Colleen Babcock – a property expert at Rightmove – explained: “The balance between greenery and everyday convenience runs through the wider findings. Even among people who would ideally choose a rural setting, access to amenities, parks and public transport remains important.
“This year’s results suggest that the places people rate most highly aren’t simply urban or rural, but often bring together some of the best elements of both.”
Georgina Pellant -
18th January 2022 
