GMP’s response times revealed to be among the ‘fastest’ in the country

The region's police service receives almost 600,000 emergency 999 calls a year.

Emily Sergeant Emily Sergeant - 26th June 2024

Greater Manchester Police’s (GMP) response times are among the “fastest” in the country, it has been revealed.

Response officers are form a crucial part of the region’s police service, with more 1,600 of them currently working hard, 24 hours a day, seven days a week, to serve different areas across Greater Manchester.

These officers respond to everything from burglaries and robberies, to fights, road traffic collisions, and more throughout the region.

They will often be the first to attend any form of incident, and once arriving on these scene, will be quick to assess the immediate threat and harm, initiate an investigation, and provide a reassuring visible police presence for the public.  

GMP‘s ‘Force Control Room’ receives almost 600,000 999 calls a year, which is around 1,600 a day.


And now, it has been revealed this week that the force’s response times to those 999 calls, as well as officers’ arrival on the scenes, are among the fastest of any police service in the whole country.

Within the past year alone, GMP was found to have responded to 135,726 Grade 1 incidents – which are calls that need an immediate response – or 370 a day, across the borough, in around 9 minutes 34 seconds on average, which is well inside the expected national average of 15 minutes.   


Those almost 600,000 emergency calls were also found to have been answered, on average, in around four seconds.

GMP’s Assistant Chief Constable, Matt Boyle, called Response Policing the “bedrock” of every police force across the country.  

Speaking on GMP’s recent achievements in response times, and praising officers for all their hard work and dedication, ACC Boyle said: “Our response officers and staff play a vital role in keeping the public of Greater Manchester safe every day of the year around the clock.


“Almost every police officer starts on response, and there is no doubt it’s one of the toughest but also most rewarding roles in policing.  

The region’s police service receives almost 600,000 emergency 999 calls a year / Credit: GMP

“When the public call us, often in one of the worst moments of their lives, they rightly expect us to pick up the phone, arrive quickly, act professionally and protect them, and we have made significant improvements in doing this over the last few years, particularly in areas such as burglary, where we now attend every burglary report that comes into us, and domestic abuse, where we are arresting more people than ever.”

ACC Boyle also assured the public that GMP is investing time, money, and recourses into making sure Response Officers receive the most up-to-date training.

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“They will usually be the first officers on the scene of an ongoing incident and will often be the first person the public sees, ACC Boyle continued, “So it’s vital they are trained to the highest standards and have the latest kit and equipment.”

Featured Image – GMP