Manchester Airport has officially appointed a new managing director after the previous boss stepped down from the role.
After what has been scenes of chaos for travellers over the last few months, with long delays, unplanned flight cancellations, and queues so long many were required to turn up three hours in advance and even then still miss their flights in the most unfortunate cases, the UK’s third largest airport has now confirmed that a boss has taken over.
Chris Woodroofe has been appointed managing director of Manchester Airport.
His appointment comes after former MD Karen Smart stepped down from the role amid travel chaos back in early April 2022, and she said she would be leaving her position to return to the south of England and “pursue fresh career opportunities”.
The CEO of Manchester Airport Group (MAG) said that Karen guided the Airport through “the most challenging period of its 84-year history”, and said she made “a major contribution” to MAG throughout her time with the business.
An interim MD was appointed following Karen stepping down from the role, but it’s now been announced that the position has been filled full time.
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Manchester Airport has finally appointed a new managing director after weeks of travel chaos / Credit: Manchester Airport
Chris Woodroofe was previously the chief operating officer at London Gatwick Airport from 2016-2020, where he most-notably oversaw “a major programme of operational improvements” at the Airport.
He held a number of senior roles there prior to that, including in customer service, security, and engineering.
Chris – who is originally from Widnes – will start in his new role on 15 June, and will be supported by former interim MD Ian Costigan, who will continue to oversee the airport’s operational functions.
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Speaking ahead of stepping into the new role, Chris Woodroofe said: “I look forward to working with the team to lead its recovery and drive the airport forward as the North’s global gateway [as] with the airport’s new Terminal 2 facilities and huge opportunities to attract new routes that enhance the North’s international connectivity, this really is an exciting time to be joining Manchester Airport.
“Having taken my first ever flight from Manchester Airport as a child, I am looking forward to relocating back to the region and can’t wait to get started.”
In an open letter to passengers following Ms Smart’s departure back in April, MAG chief executive Charlie Cornish said he “cannot apologise enough for the disruption people have faced” and insisted the Airport would be “back where we need to be soon”.
Government launches £442m drive to get rough sleepers off streets before Christmas
Emily Sergeant
Prime Minister Andy Burnham has launched a £442m drive to get rough sleepers off the streets before Christmas.
Learning from ‘innovative’ approaches put into place during the pandemic, the Government has announced that new accommodation will be rolled out across England this winter, as well as offering practical help with housing, health, and other needs to support people to build a more stable life for themselves in the future.
The new commitment to offer everyone a route off the streets this Christmas, along with boosted funding, reflect the Andy Burnham‘s national drive to make ‘real change’ and get everyone playing their part in ending rough sleeping.
Not only will these plans change the lives of rough sleepers, but it’s also said they will have huge benefits for the country as a whole.
Research from homelessness charity Crisis suggests that by preventing 40,000 people from becoming homeless for a year, taxpayers could save around £370 million.
The Government has launched a £442m drive to get rough sleepers off the streets before Christmas / Credit: Number 10 Press Office | Jon Tyson (via Unsplash)
As well provisions to get people off the streets, and the intensive ‘wraparound’ support, the newly allocated funding will also help local areas deliver more than 1,000 ‘settled’ homes over the next three years, it has been confirmed.
Areas facing the greatest pressures will receive the largest share of support.
Working alongside councils, Mayors will play a leading role in driving local action to end rough sleeping, and will be tasked with making decisions that are right for their communities to deliver help where it’s needed most.
The Prime Minister says he ‘won’t accept’ rough sleeping any longer. He commented: “No one should have to bed down in a doorway or outside a station, but we’ve seen it for so long that it feels like Westminster has started to accept it.
“That’s why my first instruction as Prime Minister was to end rough sleeping, and it’s why today we’re getting started with a national drive to get everyone in for Christmas. We did it in the pandemic, we can do it again. But it needs all of us.
“Government will put the money in, but I’m asking leaders in communities and sectors across society to play their part locally too.
“Let’s get people out the cold, and let’s bring back hope.”
Featured Image – Gary Knight (via Flickr)
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Trainline and Virgin Atlantic among companies being investigated for ‘misleading’ pricing
Emily Sergeant
A number of companies are currently under investigation for ‘misleading’ pricing practices.
The Competition and Markets Authority (CMA) has launched three new consumer protection investigations into Trainline, Virgin Atlantic, and RED Driving School over concerns that customers were not shown the total price upfront when buying things like train and coach tickets, holidays, or even driving lessons.
The investigations are part of a wider CMA clampdown on misleading pricing practices – in this instance, where mandatory charges are separated from the headline price, or added later in the buying process, which is known as drip pricing.
These practices leave consumers facing ‘unexpected’ costs or having to calculate the so-called true cost themselves.
Such practices can also impact competition between businesses, as a firm using drip pricing may falsely appear to be cheaper than a competitor pricing correctly, and therefore attract more customers.
Trainline and Virgin Atlantic are among the companies being investigated for ‘misleading’ pricing / Credit: Northern | Aric Cheng (via Unsplash)
Trainline is being investigated over whether all mandatory fees have been included in the upfront prices displayed to consumers buying tickets in advance on its app and website, while Virgin Atlantic’s investigation will focus on whether mandatory resort fees and local taxes have been included in the upfront prices shown to customers buying package holidays.
RED Driving School is being investigated over how a mandatory booking fee and ‘digital’ fee have been displayed to people booking driving lessons – specifically whether these fees have been included in the total upfront price.
“At a time when many households are watching every pound they spend, it is important that people are not surprised by extra fees,” commented Emma Cochrane, who is the Executive Director for Consumer Protection at the CMA.
“Clear pricing helps people compare offers confidently and choose the option that works best for them.
“Unexpected mandatory charges make this much harder, which is why the CMA initially put these firms on notice over concerns about their pricing practices and is now opening formal investigations.”
The CMA says it’s at the beginning of its investigations and has reached no conclusions about whether these firms have broken the law.
If it finds there has been an infringement of the law, the CMA can order businesses to pay compensation to affected customers or be charged up to 10% of global turnover.
Emily Sergeant -
9th June 2022 
