Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
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Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
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Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
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The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
“This is completely unacceptable.”
Featured Image – Manchester Airport Group
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Oldham Athletic’s next game postponed amid red weather warnings
Danny Jones
Oldham Athletic FC’s next game has been postponed amid red weather warnings, with a frozen pitch having already set in.
We suspect they won’t be the only ones either…
Oldham Athletic were set to take on Notts County FC at home this weekend, with the upcoming fixture set for a 3pm kick-off on Saturday, 10 January, but the state of the Boundary Park stadium’s playing surface has already been declared unfit for use.
Informing the fans of the unfortunate decision, the rescheduled date and time for the match remain yet to be confirmed.
Saturday's home fixture against Notts County has been postponed due to a frozen pitch. #oafc
Addressing supporters online, OAFC wrote: “An inspection took place on Thursday afternoon with the pitch frozen following persistent freezing temperatures since our last home game on New Year’s Day and further adverse weather forecast.
“The inspection was called due to persistent freezing temperatures and in anticipation of further adverse weather between now and kick-off. Tickets will remain valid for the rearranged date, and refunds can be claimed after the new date is confirmed.”
As for Notts County, they have also updated their fans on social media.
They have assured that “tickets purchased for this fixture will [also] be valid for the rearranged date” and that “supporters who require a refund will be able to do so after the date for the rearranged fixture is announced.”
Postponement comes amid parts of Oldham, Greater Manchester and other areas across the country being hit with severe weather warnings, which have now been upgraded from an initial yellow rating.
2026’s first named storm, the weather event dubbed by Goretti by the French meteorological service, is set to bring further frosty conditions and blustery winds to us Brits.
The UK received its first snowfall of the year earlier this month, but this next pattern of cold air is set to see even more arrive, with the forecast potentially running into next week.
As for the Latics, the 15th-placed League Two team will have to wait until their ground thaws out to try and make up ground between them and the play-off spots.
Worth keeping an eye on the Met Office if you were planning a trip to the footy over the next few days.
Greater Manchester urged to ‘check before you travel’ as Storm Goretti sets in tonight
Emily Sergeant
People in Greater Manchester are being urged to check before they travel as Storm Goretti prepares to bring chaos this evening.
In case you weren’t aware, yellow weather warnings for snow have been put in place for parts of Greater Manchester – including Rochdale, Oldham, Tameside, and Stockport – from 5pm this evening until around midday tomorrow, and additional amber warnings are even in place from 8pm tonight for some neighbouring areas like Derbyshire and Yorkshire.
As a result, Transport for Greater Manchester (TfGM), is understandably warning locals that there could be disruption to journeys this evening, including by rail, trams, buses, and on the roads.
Trams on the Oldham, Rochdale, and Ashton lines are most likely to be disrupted by the weather, as are buses in the north and east of the region, TfGM has warned, and due to the expected impact, no trains will run on the following routes from 6pm this evening:
New Mills Central – Sheffield (no trains between Manchester & Sheffield)
Hazel Grove – Buxton
Guide Bridge – Glossop/Hadfield
🌨️ Storm Goretti will hit parts of Greater Manchester from 5pm tonight to midday tomorrow [8 and 9 January].
If you're making a journey, please check before you travel to see if your route is impacted and take extra care when travelling.
Train ticket acceptance will be in place on the 237 and 341 bus services tonight and tomorrow to help passengers get to where they need to be, although disruption could be on the cards here too, once again.
All train routes are planned to reopen after midnight on Saturday morning.
Interchanges, platforms, and crossings across the region are being treated with grit and anti-icing measures to make sure they are safe to use, and TfGM has confirmed that ‘ice breaker’ trams are also ready to be deployed to keep overhead lines clear of ice so trams can keep moving.
For those driving this evening, TfGM is also urging people to take extra time and make sure you are driving ‘appropriately’ for the conditions.
Greater Manchester is urged to check ‘before you travel’ as Storm Goretti sets in / Credit: rawpixel
Speaking ahead of Storm Goretti’s arrival, Danny Vaughan, who is TfGM’s Chief Network Officer, said: “We are expecting Storm Goretti to hit Greater Manchester as we head into the evening peak travel time and we are urging everyone to check their plans before they travel, leave extra time and if possible to consider if they can make their journey before 5pm before the storm hits.
“Working with our partners and operators we are ready to respond to the storm and help to keep Greater Manchester moving.”
He also warned commuters that there may also ‘be an impact on journeys’ tomorrow morning, so if you are planning to travel, then it’s advised to check before you do so.
Emily Sergeant -
5th September 2024 
