Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
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Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
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Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
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The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
“This is completely unacceptable.”
Featured Image – Manchester Airport Group
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Body of woman found in River Mersey last year finally identified after ‘extensive’ investigation
Emily Sergeant
The body of woman who was found in the River Mersey last year has finally been identified.
Following what has been described as an ‘extensive investigation’ by Greater Manchester Police‘s (GMP) Major Incident Team to determine the identity of the body, which was sadly discovered in the river adjacent to Chorlton Water Park on 21 March 2024, the family of the victim has now been informed and supported by specialist officers.
The victim has been formally named as 38-year-old Laura Stanley, who was originally from Derbyshire but was living in Stockport.
After the body was discovered, and ‘exhaustive and determined’ investigation by GMP officers began to identify here, including detailed checks of both national and international databases.
The Major Incident Team (MIT) also closely worked in collaboration with specialist forensic service providers to create an anthropological profile, which eventually culminated in the creation of a facial reconstruction image.
Following several media appeals, a relative of Laura contacted officers and then a DNA match was confirmed through a familial link.
“Laura was a kind and gentle person with a great sense of fun and adventure,” Laura’s family said in a heartbreaking tribute to her.
“She was generous, thoughtful, caring and always keen to volunteer within the community. Laura was a proud and loving mum and she will be greatly missed by her girls and all of her friends and family who loved her dearly.”
The River Mersey, across from Chorlton Water Park, where Laura’s body was discovered / Credit: Wikimedia Commons
While Laura has now been identified, police say further investigations will take place to understand her last movements, the events that led to her death, and her discovery in the river.
Additionally, as is standard practice, GMP’s Professional Standards Directorate is also reviewing a previous missing report relating to Laura in the time before the discovery of her body, which will determine prior contact relating to Laura, and whether the appropriate measures were enacted.
#UPDATE | A woman who was discovered in the River Mersey last year has been identified following an extensive investigation by officers in GMP’s Major Incident Team.
Thank you to those of you who have shared our appeals over the last year.
Anyone who knew Laura and thinks they may be able to assist with the investigation is asked to contact police by calling 101, or by using the Live Chat Service at gmp.police.uk, quoting log number 1191 of 21 March 2024.
Alternatively, you can contact the Major Incident Team Syndicate 3 directly on 0161 856 9479, or the independent charity Crimestoppers anonymously on 0800 555 111.
It is currently believed that Laura was last seen around January 2024.
Featured Image – GMP
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More than 70,000 home buyers set to pay thousands after missing stamp duty relief deadline
Emily Sergeant
More than 70,000 home buyers across England are estimated to have missed the stamp duty relief deadline.
This sadly means they’ll be required to fork out thousands of pounds extra.
In case you hadn’t heard, up until yesterday (31 March 2025), anyone who was moving and had bought a home in the past was not required to pay Stamp Duty Land Tax, better-known as just stamp duty, on the portion of the property price up to £250,000.
But from today (1 April), this threshold has now fallen back to £125,000, which unfortunately means that property purchasers are facing an extra £2,500 in moving costs, on average.
While the end of the stamp duty relief will mostly affect those Greater Manchester buyers who had already previously purchased properties, first time buyers are sadly not exempt from the deadline changes too, as their current stamp duty threshold of £425,000 has now fallen back to £300,000 as of today.
Person holding the keys to a new house in their hand / Credit: Maria Ziegler (via Unsplash)
Given that the average property price for a first time buyer-type home is currently around £227,965, according to Rightmove, the new £300,000 threshold may hit those purchasing properties in more expensive areas – particularly the South East.
A third of those estimated 70,000 home buyers who have missed the deadline are thought to be first time buyers.
Leading property platform Rightmove published an analysis in February into just how much of an impact the end of the stamp duty relief would have on home buyers, all while calling on the UK Government to announce a short extension to the deadline to help people in the middle of the property purchasing process avoid potentially thousands of pounds in extra moving costs.
But despite these calls from industry leaders, there was no extension to the deadline announced in the last week’s latest Spring Statement.
“It’s extremely disappointing that the Government has not used the Spring Statement as an opportunity to extend the impending stamp duty deadline for those currently going through the home-moving process,” commented Rightmove’s property expert Colleen Babcock.
“We estimate over 70,000 people are going to miss the deadline and complete in April instead, and a third of those are first time buyers.”
Emily Sergeant -
5th September 2024 
