Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
“This is completely unacceptable.”
Featured Image – Manchester Airport Group
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New ‘postboxes of the future’ are being rolled out across the UK
Danny Jones
The Royal Mail is starting to roll out its line of so-called “postboxes of the future” across the UK this year, including right here in Greater Manchester.
It has been dubbed the most important and noticeable transformation to the classic British postbox in its entire 175-year history.
The national postal service teased the modern-day upgrade earlier this year, but the revolutionary new upgrade was officially announced this week, with Royal Mail ushering in a new era of digitally-driven units that should make many lives a lot easier – at least in theory.
Although they might look pretty identical to the iconic red boxes since before the turn of the 19th century have used up and down the country, there are marked differences between the new and the old ones.
Credit: Royal Mail
The biggest change made to the Royal Mail’s soon-to-be standard design is a digitally activated drop-down drawer, which will be able to fit parcels as big as a shoebox, hopefully saving us Brits on a fair few trips to the post office.
You will be able to scan a barcode via the updated Royal Mail app to activate the drawer for larger items; meanwhile, there will be a separate slot for letters and smaller packages.
Additionally, the new range of high-tech postboxes will also be solar-powered, helping the public limited company chase its ‘green’ targets.
Now owned by parent firm International Distribution Services (IDS) – who also oversee Parcelforce Worldwide – following the UK government’s approval of its historic sale to Czech billionaire Daniel Křetínský at the end of 2024, the group as a whole is undergoing a significant overhaul.
Britain’s new solar postboxes were first trialled back in April in four towns located throughout the Hertfordshire region: Letchworth Garden City, Ware and Hertford. A fifth was later installed in Fowlmere, Cambridgeshire, too.
Despite being quickly considered a success on the whole, the initial design featured an entirely black top, with polls of civilians and Royal Mail themselves agreeing that keeping them red all over was more in keeping with the brand.
It’s like the old school phone box, isn’t it? We can’t picture it any other way.
📮Attention Postbox Lovers 📮
Royal Mail is upgrading postboxes to accept parcels. They'll gaining a new slot and a solar panel on top
Speaking in a statement, the Royal Mail‘s managing director of ‘out-of-home and commercial excellence’, Jack Clarkson, said: “We are all sending and returning more parcels than ever before.
“This trend will only continue as online shopping shows no signs of slowing, particularly with the boom of second-hand marketplaces. There are 115,000 postboxes in the UK located within half a mile of 98% of addresses, making them by far the most convenient network of parcel drop-off points in the UK.
“Our message is clear – if you have a Royal Mail label on your parcel, and it fits, put it in a postbox and we’ll do the rest.”
The new generation postboxes are now being made permanent in the same locations, with Edinburgh, Nottingham, Sheffield and Manchester next.
Keep your eyes peeled on the streets as they’ll soon be making a debut in your area.
Manchester Christmas Markets 2025 opening date announced – including Albert Square return
Emily Sergeant
Manchester Christmas Markets are merely months away, and the opening date and important details for 2025’s return have been announced.
It’s official… holidays are coming, and the countdown is on.
Just as we do every year, the Greater Manchester public has been eagerly awaiting news of when the city’s iconic Christmas Markets would be making a comeback for the 2025 festive season.
But now, Manchester City Council has announced that the famous wooden huts will be lining Manchester‘s streets once again from the first week in November, and for the first time in six years, Markets will also be returning to Albert Square.
The Manchester Christmas Markets 2025 return date has officially been confirmed / Credit: The Manc Group | Flickr
Now in their 27th year, Manchester Christmas Markets are known and loved for bring thousands of people into the city centre each year to fill up on the fantastic festive treats and to soak up all the Christmas atmosphere.
While restoration work has been carried out on the city’s Grade I-listed Town Hall building, markets have been spread all across the city centre in recent years, instead of the central hub being in Albert Square – but this year, some of the festivities will return to where they belong.
More than 200 stalls will also be spread across nine other sites throughout the city centre.
Markets will take over 10 major locations across the city centre / Credit: Manchester City Council
Promising to be plenty on offer for seasonal shoppers of all ages, 2025 will see the iconic wooden ski chalet market stalls take over King Street, St Ann’s Square, Exchange Street, New Cathedral Street, Exchange Square, Corn Exchange, and Cathedral Gardens, as well as Market Street and Piccadilly Gardens as usual.
Dominating a twinkling seasonal skyline on Albert Square will be an enormous 50-metre-high ferris wheel, as well as an enchanting vintage carousel for children, and other Christmas fairground-style attractions.
The new ‘A Taste of Christmas’ event will be open on Albert Square until Sunday 4 January 2026, bringing the space back into the heart of the city’s countdown to Christmas festivities and staying open throughout the festive season for families to enjoy into the new year.
Councillors are going all out to make Manchester the world’s number one Christmas city / Credit: Manchester City Council
“We’re going all out this year to make sure that Manchester is the number one city for Christmas – not just in the UK, but in the world,” commented Councillor Pat Karney, who is the Christmas spokesperson for Manchester City Council.
Cllr Karney also teased that there are a few other ‘Santa surprises’ to come that we can expect to be announced in the coming weeks.
He concluded: “In the meantime, dust off your baubles, un-twirl your tinsel, and get ready – Albert’s back.”
Manchester Christmas Markets 2025 will officially open across the city on Friday 7 November and close on Monday 22 December.
That is except for A Taste of Christmas on Albert Square, and the stalls at Cathedral Gardens – which will remain open throughout the Christmas period until 4 January 2026.
Emily Sergeant -
5th September 2024 
