Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
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Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
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Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
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The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
“This is completely unacceptable.”
Featured Image – Manchester Airport Group
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Manchester’s iconic inflatable monsters are set to invade the city centre again this Halloween
Emily Sergeant
Dozens of huge inflatable monsters are set to invade Manchester next month, as Halloween returns to the city for 2024.
Yes, it’s that time of year yet again… the monsters are back.
After several years of looming over Manchester‘s most-notable rooftops and lurking around famous city centre sites, it’s been revealed that the iconic MCR Monsters will be returning for another year of spooky celebrations next month, along with loads of other terrifying tricks and treats – with something for the whole family to get involved with.
Organisers CityCo and Manchester BID are gearing up to “roll out the blood-red carpet” for its legendary and monstrous guests in a couple of weeks time.
This year’s annual Halloween in the City celebrations will kick off with a week-long colourful invasion of the MCR Monsters, before being followed by a two-day family festival across the city’s popular shopping destinations.
Halloween is returning to the city for loads of spooky celebrations next month / Credit: CityCo (via Supplied)
Crawling their way back into the city from Friday 25 October through to Halloween itself on Thursday 31 October, the epic MCR Monsters inflatable art trail – which is created by artists Filthy Luker and Pedro Estrellas – will be taking over leading locations like Manchester Arndale, Harvey Nichols, Selfridges, Corn Exchange, and New Century, with many more sites set to be announced soon.
A brand-new monster called ‘The Leech’ will be heading to town to join to celebrations this year, alongside some other spookily-similar faces from years’ past.
Buildings across the city will also be turning a ghoulish green once the night falls, while you can also expect to see thousands of little pumpkin lanterns adorning the city’s streets once again.
There’ll be something for all the family to / Credit: CityCo (via Supplied)
Some of the other fan-favourite events on the jam-packed Halloween in the City lineup confirmed to be returning this year are the ‘Monsters Rock! Music Festival’, with spooky live bands and DJs, as well as gruesome games and competitions, the popular ‘Team Trick v Team Treat’ fancy dress challenge, and the hair-raising monster procession ‘Rock! Party Procession’ – which will feature giant puppet monsters, stilt walkers, and a live band marching their way through Manchester Arndale and on Market Street.
Thousands of families are expected to come into the city centre dressed in their scariest costumes over Halloween weekend on Saturday 26 and Sunday 27 October.
Jane Sharrocks, who is the Chair of Manchester BID, said Manchester is set to transform into the “ultimate Halloween playground” this year, and that organisers are planning 2024 to be the “most thrilling year yet”.
“As the first UK city to host these incredible creatures, Manchester has become the ultimate Halloween destination,” Jane added.
Halloween in the City officially returns to Manchester on Saturday 26 and Sunday 27 October, with the monsters descending from Friday 25 October and the pumpkins potentially even earlier, so make sure to keep your eyes peeled.
Featured Image – CityCo (via Supplied)
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‘Life-changing’ scheme helps house hundreds of Greater Manchester’s homeless people
Emily Sergeant
Hundreds of homeless people in Manchester have now been helped “get back on their feet” thanks to a successful pilot housing scheme.
Greater Manchester’s ‘Housing First’ pilot scheme was rolled out in 2019.
The scheme is all about recognising that “a good home has to be the first step to a good life”, according to Greater Manchester Combined Authority (GMCA), and since it was first introduced, it has primarily been helping people with chronic and long-standing experiences of homelessness into homes of their own, without preconditions.
Ongoing personalised wraparound support to manage issues, ranging from mental health problems to substance misuse, is also a key part of what the scheme’s all about.
Since 2019, the scheme then has helped a total of 413 people find “good, safe homes”, GMCA has revealed.
Around 75% of those housed have also sustained their tenancies too, with some even going on to form part of Housing First’s co-production panel – sharing their experiences, and making sure that the service continues to meet people’s needs.
Giving everyone a good, safe home is one of the best investments this country can make.
That’s why we want to take the lessons of our @GMHousingFirst pilot & follow @FinlandInUK by adopting it as our philosophy in Greater Manchester.
Because of the clear success of the pilot in our region, Greater Manchester and Mayor Andy Burnham are now calling on the Government to take the lessons learned from the scheme and embed them into a new approach to tackle the housing crisis nationwide.
Andy Burnham says he believes that giving everyone a good, safe home would be “one of the best investments the country could make”, as it would “take pressure off” other public services and public finances, and declared that our region is ready to follow in Finland’s footsteps by becoming the first UK city-region to adopt the ‘Housing First’ philosophy permenantly.
“The evidence is clear that it works, and when a pilot scheme gets results it shouldn’t end there – it should become the new normal,” Mr Burnham said.
A ‘life-changing’ scheme has helped house hundreds of Greater Manchester’s homeless people / Credit: Manchester City Council
“Housing First has shown that if you give people an unconditional right to safe and secure housing, backed up with personalised support, you set them up to succeed, so instead of winding it down, we should be scaling it up and turning it into a national mission.
“We’re starting that here in Greater Manchester.
“We’re bringing in new protections for renters, tackling bad landlords, and with the right powers and funding, we can deliver 75,000 new homes in this parliament.
“Our new Housing First Unit will drive this work forward, bringing together partners across our city-region with a clear goal – a healthy home for everyone in Greater Manchester by 2038.”
Emily Sergeant -
5th September 2024 
