Manchester Airport has issued fresh travel advice to passengers, but promises that hundreds of new staff are on the way.
After what had been weeks of travel bedlam at the UK’s third largest airport, with many hit by cancellations and long waits of up to 90 minutes or more due to staff shortages, and after Manchester Airport bosses had previously spoken out to warn that the chaos could continue “over the next few months”, it’s now been confirmed that dozens of new staff have already been hired and hundreds more are currently going through the security training and vetting process.
In the lead-up to the peak summer holiday season, Manchester Airport has provided a progress update on its recruitment drive, and is also reminding passengers of its travel advice.
Bosses at the airport say it is “continuing to recover at pace” post-pandemic following the removal of international travel restrictions, and that passenger volumes have now grown back to 79% of pre-pandemic levels – but this means the airport is now serving around three times more passengers each week than it was in January.
While this “strong recovery” has been identified as a contributor to the long queues and delays, the shortage of staff numbers was something the airport was keen to rectify.
The UK’s third largest airport has issued an update in its recruitment drive ahead of summer / Credit: Manchester Airport
With demand returning rapidly, the airport says it has been working hard to recruit hundreds of new security officers, and improve the efficiency of how it deploys the people already working in the operation, as well as bring in new measures to “improve the airport experience” for customers and staff.
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To date, more than 8,000 applications have been received for roles including security officers, car park marshals, and hospitality staff, and in the last month alone, more than 1,600 people have applied for jobs and more than 500 people are currently going through background checks and security training.
Around 200 new starters are expected to join the operation at Manchester this month, which airport bosses say enables them to open additional security lanes during peak periods and improve customer service.
Take 𝙩𝙞𝙢𝙚 ⌚ Take 𝙘𝙖𝙧𝙚 💦💻 Take 𝙛𝙡𝙞𝙜𝙝𝙩 ✈️
Travelling from Manchester Airport soon? Prepare for your airport journey in advance. This includes allowing enough time and preparing your hand luggage for security screening.#TakeTimeTakeCareTakeFlightpic.twitter.com/mgH86SObyc
This recruitment drive and a range of other measures have improved the customer experience in recent weeks, with 90% of passengers in the last two weeks getting through security in less than 30 minutes, up significantly from 78% in the first two weeks of April.
While the airport is still admittedly experiencing longer queues at times – which the airport says is working with partner organisations, including UK Border Force, airlines and ground handlers, to address – these are said to be happening less frequently and they are also being cleared relatively quickly.
“We want to make sure that customers get away on their travels, so everyone at Manchester Airport is focused on bringing in the extra resources we need to continue operating our full flight schedule,” said Ian Costigan, Interim Managing Director of Manchester Airport.
“It is encouraging to see new staff joining us as a result of our ongoing recruitment drive, and we have seen security waiting times reduce in recent weeks”.
He added that ensuring passengers move through the airport quickly and easily is the airport’s “ultimate goal.”
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Reiterating its travel advice, the airport is urging passengers to arrive three hours before their flights, but is asking people not to come any earlier than this because they will not be able to check-in with their airlines, which could cause “unnecessary waits in the terminals”. Leaving a three-hour window will enable people to pass through security and make their flights.
Passengers who have not flown for a long time are also being urged to refamiliarise themselves with the security rules.
Featured Image – Manchester Airport
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Plans to bring Greater Manchester’s rail services onto the Bee Network unveiled
Emily Sergeant
Ambitious plans to bring all rail services in Greater Manchester onto the Bee Network have been unveiled this week.
After the success of all the region’s buses returning to local control at the start of the year, Mayor Andy Burnham has set out Greater Manchester’s step-by-step plan to bring rail into the Bee Network by 2028, working alongside the rail industry to do this as the next part of his joined-up ‘London-style’ public transport system, which is intended to boost passenger numbers, and drive growth across the region.
Developed in partnership with the rail industry, Department for Transport (DfT) and Shadow Great British Rail, Mr Burnham says his plan is aimed at not only improving transport but unlocking major regeneration and housing opportunities on land around the region’s stations too.
Greater Manchester’s proposition is for eight commuter rail lines, covering 64 stations, to be brought into the Bee Network in three phases over the next five years.
Under the plan, the first two lines – which will work to connect Manchester to Glossop and Stalybridge, in Tameside – will join the Bee Network by December 2026, and then a further 32 stations, and all lines within Greater Manchester, would join by 2030.
Not only that, but Greater Manchester leaders have also committed to working with the Government and the rail industry to “improve reliability” and “implement service changes” to help drive growth too.
If all goes to plan, the first branded Bee Network train will be running by the end of 2026.
Bus, tram and train will finally be united in a tap-in, tap-out payment system with a daily cap offering much better value for money than existing rail fares.
Another major change is that TfGM has said it will work with the rail industry to accelerate the delivery of accessibility improvements – with more than 60% of stations on the eight lines set to have step-free access by 2028, compared to 43% at the end of 2024.
“Our rail system today is acting as a brake on growth and, as the UK’s fastest growing city-region, Greater Manchester deserves better,” commented Mayor Andy Burnham, as he unveiled his plans this week.
“We need a railway that is reliable and fully integrated with the rest of the Bee Network to drive growth and deliver new homes with public transport connections on the doorstep.
“Our plan puts passengers first by delivering a simplified, joined-up public transport network, with better services, stations and overall experience. Only by making travel by train more reliable, simpler, flexible and accessible to everyone, will we convince more people to leave the car at home and make the switch to the Bee Network.”
If everything goes according to plan, it’s expected to boost the number of trips by train by 1.3 million each year.
Featured Image – Wikimedia Commons
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Manchester United reinstate season ticket of fan with dementia after fury over cancellation
Danny Jones
Manchester United have quickly reinstated the season ticket of a lifelong fan suffering from dementia after it was cancelled following confusion over his attendance.
The Premier League was met with huge backlash this week after a fan account on social media posted a message from a fellow supporter explaining how their grandfather had been stripped of his season ticket for supposedly failing to attend the last five games – only that wasn’t the case at all.
As detailed in the lengthy text shared countless times on X, the elderly fan who not only struggles with the neurological condition but also doesn’t own a mobile phone, has been using a paper ticket with a QR code printed on it ever since the majority of stadiums transitioned to largely digital ticketing systems.
Not only were many quick to point out that e-ticketing can be excluding for fans of a certain age and/or accessibility needs but the result in this instance could have been avoided had they taken into account an issue no doubt many other supporters face week in and week out.
@MUSTChair@MU_ST can you guys investigate this? I am not surprised but this is disgusting behaviour. Granted it's no doubt an automated IT system but the club need to make arrangements for the older/non IT fan
As the message goes on to explain, the QR code itself “hasn’t worked all season” and the stewards have simply been making an exception and letting him in on good faith and discretion, along with the presumption that there may have just been an error during the printing of the ticket.
However, since had and could not be scanned on each of these occasions, there was no real record of his entry on their database whatsoever, meaning that he unknowingly hit the limit of games supporters are allowed to miss before a season ticket can be removed.
As a result, not only was his season ticket of more than 45 years cancelled but his seat was immediately relisted for the ballot and quickly sold to someone else ahead of the Brighton game on Sunday, 21 January – at a now inflated price, no less.
Understandably, United supporters and various other clubs were left shocked by the error of the club, damning the decision as “shameful” and disgusting”, with many claiming that they are once again turning their back on so-called ‘legacy fans’.
One person replied: “Man United failing in their duties under the Disability Discrimination Act / Equality Act 2010, with regard to reasonable adjustments, and the club is now vulnerable to legal action […] Scandalous that clubs cannot just do the right thing anymore and only see fans as cash cows to exploit and (effectively) abuse as they see fit.”
What’s even more alarming is the worry that this has already or will happen again to other fans in similar situations, as a fellow Red responding to a response from the club reinforced the same concerns, claiming that they were unwilling to make reasonable adjustments for a family member with Alzheimer’s.
I'm the same. My mum has alzheimer's and I can't always go, especially to night matches but it maybe short notice so can't sell ticket. I asked if this could be taken into consideration at the end of the season and they said no. If you miss games then sell your ticket.
Thankfully, as per multiple outlets, the club has now at the very least rectified this particular mistake and although the club’s Director of Supporter Services had been “unhelpful” up until that point, the right steps have finally been taken.
On the other hand, as the original poster wrote following the update, “Good to hear this has now been resolved, but it should never have happened in the first place.”
Moreover, it’s clear that better measures and safeguarding practices need to be put into place when it comes to contingencies like this because although the Premier League has stated a full switch to digital e-tickets must be complete by the end of 2027 at the latest, there will always need to be exceptions.
As for ticket prices themselves, another banner up at Old Trafford after the club adjusted ticket prices and removed concessions across all categories for the remainder of the season – it read: £66 of your debt, not ours”. It’s not the first time fans have already protested since Sir Jim Ratcliffe’s tenure began.
“£66 you’re taking the p*ss” sing those protesting behind the banner. There are also chants of “you’re forcing us out.” pic.twitter.com/L34l36uvXk
Emily Sergeant -
5th May 2022 
