A number of changes to the way we check in to venues and shops on the NHS Test and Trace app have been made ahead of the reopening of hospitality and retail from Monday.
The updates to the NHS Test and Trace app – which was first launched in May 2020 – have come into effect today to coincide with the availability of rapid lateral flow COVID-19 tests for everyone in England from Friday, and now state that everyone in a group must check in when they arrive at a venue, rather than just one member of a party as was previously required.
This individual check in should be done either by scanning an NHS QR code poster on the app, or by providing your contact details to the venue.
On top of the above changes, it’s also been confirmed that if an NHS Test and Trace app user has a positive coronavirus (COVID-19) test result, they will be required to share their venue history privately on the app to ensure the venues are alerted faster.
This is to help ensure that local outbreaks are able to be contained more easily.
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If an NHS Test and Trace app user has been at a venue on the same day as someone else who has since tested positive, they may receive an alert telling them to book a PCR test, whether they are showing symptoms or not.
All venues in England will be given new QR posters to display, which the government says are clearer and easier to use.
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Business owners are legally required to display these posters.
Freepik | Wikimedia Commons
As aforementioned, the changes to the NHS Test and Trace app also arrive ahead of a campaign beginning in England tomorrow to encourage people to do twice-weekly rapid lateral flow COVID-19 tests, which had previously only offered to key workers and others seen as most at risk.
The tests can be ordered to your home, carried out through a workplace testing programme, or delivered through community testing.
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People aged 18 or over will also be able to collect a box of seven tests from participating local pharmacies, and if carrying out the tests at home, individuals will need to register their results online or by calling 119.
They should self-isolate if positive, and order a confirmatory PCR test.
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For the latest information, guidance and support during the coronavirus (COVID-19) pandemic in the UK, please do refer to official sources at gov.uk/coronavirus.
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Royal Mail fined £21m by Ofcom failing to meet its delivery targets
Emily Sergeant
Ofcom has fined Royal Mail a whopping £21 million for failing to meet its delivery targets in the last financial year.
Each year, it’s the watchdog’s job to look at and measure Royal Mail’s delivery performance against nationwide annual delivery targets, and for the 2024/25 season, the company was required to deliver 93% of First Class mail within one working day of collection, and 98.5% of Second Class mail within three working days.
If Royal Mail misses its annual targets, Ofcom will first consider evidence of any ‘exceptional circumstances’ beyond the company’s control, and whether it would have achieved its targets had those events not occurred.
However, even after accounting for extreme weather events, Royal Mail was still found to have fallen short of its targets… and this time, they’ve been fined their highest sum so far.
We have fined Royal Mail £21m for missing its 2024/25 delivery targets, without justification.
The company must now urgently publish, and deliver, a credible improvement plan.
This is the third time in a row that Ofcom has found the company to be in breach of its regulatory obligations, after it was first fined a substantial £5.6m in November 2023, and then a further £10.5m in December 2024.
Royal Mail only delivered 77% of First Class mail and 92.5% of Second Class mail on time between April 2024 and March 2025.
Ofcom says it has therefore decided that the company breached its obligations by failing to provide ‘an acceptable level of service’ without justification, and took ‘insufficient and ineffective’ steps to try and prevent this failure.
“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
Royal Mail has been fined £21m by Ofcom failing to meet its delivery targets / Credit: Royal Mail
The watchdog says this is likely to have impacted millions of customers who did not get the service they paid for.
“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp,” explained Ian Strawhorne, who is the Director of Enforcement at Ofcom.
“These persistent failures are unacceptable, and customers expect and deserve better.
“Royal Mail must rebuild consumers’ confidence as a matter of urgency, and that means making actual significant improvements, not more empty promises.
“We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.”
Featured Image – Royal Mail
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Thousands of elderly and disabled people to get free 24-hour bus travel across Greater Manchester
Emily Sergeant
Hundreds of thousands of elderly and disabled people in Greater Manchester are set to benefit from round-the-clock bus travel for free.
Currently, as part on an ongoing pilot scheme, people with a Transport for Greater Manchester (TfGM)-issued concessionary travel pass have free unlimited travel on Bee Network buses between 9.30am and midnight during the week, and all day on weekends and public holidays.
The rule was lifted in August on a trial basis for a month, meaning older and disabled residents in Greater Manchester had access to unlimited free bus travel any time between the allocated hours.
During the August trial, more than 100,000 journeys were made by older and disabled people – with up to 6,000 people a day making use of the pilot.
But now, after proving to be a huge success, the pilot is being extended even further, so that 400,000 eligible residents will now get free bus travel 24-hours a day, seven days a week, starting from 1 November.
If you travel with a TfGM-issued concessionary travel pass, from 1 November you’ll be able to use it on #BeeNetwork buses before 9.30am as part of a second month-long trial.
As well as free early-morning bus travel, during the trial starting in November, eligible residents will be able to board the Bee Network’s night buses for free too.
TfGM says allowing concessionary pass holders to travel at any time will ‘better connect’ them to healthcare, leisure, and retail opportunities.
“The last trial in August was a brilliant success, which saw more than 100,000 journeys made by our older and disabled people before 9.30am,” commented Greater Manchester Mayor Andy Burnham.
“We are now carrying out this second trial, at a busier time of year, to see whether we can safely remove the restriction permanently and help our older and disabled people to get to work, go shopping, and get to medical appointments.
“We want the Bee Network to be the best public transport system possible and this means it needs to support all of our residents and communities to make the journeys they need to make and use the bus more.”
The Manc -
8th April 2021 
