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New law will stop UK bar and restaurant bosses from keeping staff tips

The bill has been a long time in the making.

Georgina Pellant Georgina Pellant - 25th April 2023

A bill designed to stop bar and restaurant bosses from keeping their staff’s tips is set to be signed into UK law very soon after passing successfully through the House of Lords.

The Employment (Allocation of Tips) Bill will require employers to make sure that all tips, gratuities and service charges are paid to staff in full without deductions by the end of the following month.

Around two million hospitality employees in the UK are expected to see a cash boost for their hard work and attention when the bill is enshrined into law later this year.

The bill will amend the 1996 Employment Rights Act, introducing a new enforcement mechanism allowing employees to make complaints and seek redress wherever owners are found to not be following the letter of the law.

It’s now waiting for its final stage of Royal Assent, having passed its third and final reading in the House of Lords at the start of 2023. At this point, it will officially become an act of parliament.

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Conservative former minister Lord Robathon, who sponsored the Bill in the upper house, said: “Most businesses already allocate tips fairly to their staff but regrettably a minority have not done so.

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“This gives the staff, often among the least well-paid in hospitality, waiters for instance and others… it gives them the opportunity to insist they are given the service charge which many of us in restaurants pay whenever we go to a restaurant, and they get the tips rather than it going into the profits of perhaps a big company.

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“This does not happen that much, but it does happen a bit and we need to make sure it does not happen at all.”

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Business Minister Lord Johnson of Lainston added: “Bringing forward this new law will protect millions of workers, among them many of the lowest paid and give them an avenue to seek remedies.

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“Consumers will rest assured the tips they leave are going as intended to reward the good service and hard work of staff, rather than boosting the revenue of businesses.”

Featured image – Commons Wikimedia

News

Oasis finally confirm ‘private ballot’ ticket information for reunion tour

Daisy Jackson Daisy Jackson Oasis ticket prices revealed ahead of huge reunion tour. Credit: Publicity picture, Simon Emmett

Oasis have just announced more information about how tickets will be sold through a ‘private ballot’ for their extra reunion tour dates.

The group added two additional shows at Wembley Stadium after their initial 17 gigs across London, Manchester, Dublin, Edinburgh and Cardiff generated huge demand and sold out in a day.

Oasis and Ticketmaster came under fire though for the use of dynamic pricing, which saw ticket prices shoot up by hundreds of pounds by the time people made it through the online queues.

For these additional reunion tour dates at Wembley, ticket sales will look a little different.

They’ll be using a ‘private ballot’, which will give first dibs to those who missed out on the first ticket sale.

You’ll only be invited to register for the sale if you signed into your Ticketmaster account on Saturday 31 August, and joined a queue for a specific show.

And you’ll only receive an invitation if you DIDN’T manage to bag tickets the first time round.

THEN you’ll be able to register for the actual ballot, which still doesn’t guarantee you a ticket but does at least get you into a (hopefully less lengthy) queue.

This is the full statement shared by Oasis:

“Invitations to enter the private ballot will be sent overnight tonight (Saturday) to eligible fans we have been able to identify.

“If you signed into your Ticketmaster UK account on Saturday, 31st August, and were able to join a queue for a specific show, but didn’t get a ticket-then you may be eligible to take part and will receive an email on how to register for the ballot.

“Keep an eye on the inbox associated with your Ticketmaster account, and don’t forget to check your junkmail.

“Once successfully registered, you will be entered into the ballot for a code for access to the final Wembley on sale.

“Due to the demand for the shows and to avoid last week’s long queues, codes will be strictly limited. Entry to the ballot does not guarantee you will receive a code.

“The ballot is only open to invited fans. You must register with the email to which your invitation was sent and which is registered with your Ticketmaster account.

“All other entries will be discounted. If you do not receive an email then unfortunately you will not be eligible for the ballot.

“You will be automatically discounted from the ballot, even if you go through the registration process.”

Featured image: Simon Emmett

News

Manchester Airport named UK’s worst in annual Which? survey for third year running

Emily Sergeant Emily Sergeant

Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.

The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.

That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.

Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.

For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.

Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group

Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.

And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.

Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.

According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.

As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.

The UK’s third largest airport has hit back at the survey results and defended itself / Credit:

Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.

“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.

“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”

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Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.

“This is completely unacceptable.”

Featured Image – Manchester Airport Group

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