A Northern pub has gone viral after it responded to a customer review about slow service… four years later.
In a brilliantly ironic move, The Legh Arms in Prestbury waited all this time to respond to a review that criticised the speed of its customer service.
Author Russ Jones shared a screenshot of the exchange in a tweet that’s now gained thousands of likes.
He wrote: “I left a review about slow service. 4 years later…”
The Legh Arms in Prestbury. Credit: Robinson’s Brewery
His original one-star review reads: “Slow service, wrong order, deeply average quality, shambolic staff. Almost impossible to get it this badly wrong without making a serious effort.”
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The Legh Arms has now responded, writing: “Russell Jones, thank you for taking the time to leave us feedback about your visit with us.”
The Robinsons-owned pub has recently come under new management and undergone a huge refurbishment, and it appears the new team are keen to respond to customer reviews left on Google – even if they are several years out of date.
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But the irony of the delay here – deliberate or not – has not been missed by Twitter users.
Russ himself later wrote: “I think it’s genius. I might go back and congratulate them on their brilliant performance art.”
Other users praised the village pub for its ‘amazing comic timing’ and said it deserved ‘points for consistency’.
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Someone else said: “That’s epic trolling from the owner. Hats off to them for playing the long game here.”
The Legh Arms in Prestbury is now under new management – and locals are raving about it. Credit: Robinson’s Brewery
But most have pointed out that it’s more than likely down to housekeeping from the new management team, and many locals have raved about the pub under its new ownership.
One person said: “I love the Legh Arms… it’s on the village I’m from and the rooms and food is fab. I know the reply is rubbish and a tad late…..but please try it again…. and let me know what you think.”
Another said: “Love this. I did go in January & it was really good actually.”
Someone else suggested: “It is v funny especially given that it was about their tardy service. Just under new management so maybe give them another chance.”
Stockport-based Robinson’s Brewery said that the Legh Arms is now being managed by hospitality duo Craig and Louise Sherrington – Craig a chef who has trained under Michelin-starred chefs, and Louise a former NHS worker who has also run The General Burgoyne pub in Cumbria.
Robinson’s added that the pub is renowned for its Sunday roasts, as well as being a dog-friendly pub with bedrooms.
The Manc has contacted The Legh Arms for comment.
Featured image: Google Maps
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Channel 4 needs adult virgins with ‘intimacy issues’ for next series of hit reality show
Emily Sergeant
Channel 4 is back looking for more adult virgins to take part in the potential next series of its hit reality show Virgin Island.
If you’re unfamiliar with Virgin Island, it’s unlike anything ever seen on TV before.
First hitting screens back in 2024 and having run for two successful seasons now, Virgin Island follows the journey of a group of adult virgins who are whisked off to a Mediterranean island retreat to learn life-changing skills in the art of intimacy.
Working with leading international therapists, the aim is to help the young people overcome their fears and insecurities when it comes to intimacy and sex.
Channel 4 said it chose to commission the show after a recent study into intimacy found out that one in eight British 26-year-olds is, apparently, still a virgin.
A casting call for the new series on the Channel 4 website reads: “Are you a virgin and do you need help and guidance with your fears and insecurities around intimacy and sex? Double Act Productions is casting adults for a potential second series of Virgin Island.”
You just need to be over 21 years of age to take part in the show.
Fancy it then? Or know someone who may be up for the ride? Applications for the potential next series of Virgin Island are now open, and there’s still plenty of time left to put your name down.
You can find out more and register your interest here.
Featured Image – Channel 4
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Pep Guardiola in talks over first international management role
Danny Jones
Football icon and Manchester City legend Pep Guardiola is reportedly set for his first job since leaving the Etihad Stadium, as the Catalan head coach looks like he could be set to make his move into international management.
The generational manager, who has undoubtedly become one of, if not the greatest of all time, left Man City at the end of last season after a decade in East Manchester.
Stepping away from the sky blue side with 20 trophies in 10 years, he’s won pretty much everything there is to win – at least at club level, anyway.
With that in mind, multiple outlets are now claiming that Guardiola is getting ready to make his debut on the international circuit, already being heavily linked with a role as part of ‘gli Azzurri’.
EXCLUSIVE: The FIGC has met with Pep Guardiola to convince him to take over as national team head coach, according to Sky in Italy 🚨🇮🇹 pic.twitter.com/qmzjunjur4
Yes, as per Sky News’ sporting arm over in Italy, Pep is now rumoured to be the next person to take the job in their national team, which would be his first proper senior position in international football.
According to Sky, the Italian Football Federation (FIGC) have already held meetings with the former Barcelona, Bayern Munich and City boss.
It remains unclear how advanced talks and/or negotiations have progressed up to this point, but it is said that fellow footballing veteran and AC Milan legend turned FIGC technical director, Paolo Maldini, has already travelled to meet the 55-year-old.
Believed to have been joined by former teammate and right-hand man Leonardo Araújo – who previously served as director at PSG – it looks to be more a case of whether Pep wants the job rather than if Italy want him.
From announcing a documentary series covering his final season at Man City, to even launching a dedicated ‘Decade of Pep’ fashion collection, it’s fair to say that both the club and the fan base are bidding a bittersweet goodbye.
Pep has already made it clear that he can’t see himself ever managing the Spanish national team, remarking: “I am a Catalan. I don’t see myself ever managing Spain.”
Meanwhile, other names rumoured as options for the Italian manager’s job include Andrea Pirlo and a return by fellow ex-MCFC boss, Roberto Mancini. Can you see Pep pipping any of these to the post?
As for his former club and ‘second home’, Cityzens will be glad to hear that while it may be all change over at the Etihad Campus, there is plenty to be hopeful about – including some steps more in the right direction when it comes to tickets.