Ofcom has fined Royal Mail a whopping £21 million for failing to meet its delivery targets in the last financial year.
Each year, it’s the watchdog’s job to look at and measure Royal Mail’s delivery performance against nationwide annual delivery targets, and for the 2024/25 season, the company was required to deliver 93% of First Class mail within one working day of collection, and 98.5% of Second Class mail within three working days.
If Royal Mail misses its annual targets, Ofcom will first consider evidence of any ‘exceptional circumstances’ beyond the company’s control, and whether it would have achieved its targets had those events not occurred.
However, even after accounting for extreme weather events, Royal Mail was still found to have fallen short of its targets… and this time, they’ve been fined their highest sum so far.
We have fined Royal Mail £21m for missing its 2024/25 delivery targets, without justification.
The company must now urgently publish, and deliver, a credible improvement plan.
This is the third time in a row that Ofcom has found the company to be in breach of its regulatory obligations, after it was first fined a substantial £5.6m in November 2023, and then a further £10.5m in December 2024.
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Royal Mail only delivered 77% of First Class mail and 92.5% of Second Class mail on time between April 2024 and March 2025.
Ofcom says it has therefore decided that the company breached its obligations by failing to provide ‘an acceptable level of service’ without justification, and took ‘insufficient and ineffective’ steps to try and prevent this failure.
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“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
Royal Mail has been fined £21m by Ofcom failing to meet its delivery targets / Credit: Royal Mail
The watchdog says this is likely to have impacted millions of customers who did not get the service they paid for.
“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp,” explained Ian Strawhorne, who is the Director of Enforcement at Ofcom.
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“These persistent failures are unacceptable, and customers expect and deserve better.
“Royal Mail must rebuild consumers’ confidence as a matter of urgency, and that means making actual significant improvements, not more empty promises.
“We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.”
Featured Image – Royal Mail
News
Traders to move out of Manchester food hall as it pivots to ‘new chapter’
Daisy Jackson
Manchester food hall New Century will be closing its kitchens, it has announced, making way for a ‘new chapter’.
The New Century Kitchens are home to some top local food traders, including Parmogeddon’s Fricken concept, Wholesome Junkies, and Ply Pizza.
The food hall opened in 2022 as part of the iconic music venue’s rebirth, creating a modern mid-century space with six kitchens.
In the years since, it’s welcomed a rotation of amazing food offerings, including Hip Hop Chip Shop, Banh Vi, and Zumuku Sushi.
Now, New Century Kitchens has announced it will be ‘evolving’ to make live events part of the offering across the venue – not just upstairs in the main gig space.
That means that the traders currently based here will be moving out, though the venue has assured people that they have been supported as they take their next steps.
New Century said that music is in the building’s ‘DNA’ and this chapter will reflect that.
New Century Kitchens will close, with traders moving outNew Century is entering a ‘new chapter’
In a statement shared with The Manc, they said: “The ground floor at New Century is evolving. We are currently finalising plans for live events to become an even bigger part of our offering across the whole of the venue.
“As part of this evolution the current community of independent traders are moving onto exciting new chapters, and we have been working very closely with them to support all of these brilliant businesses in their next steps.
“Music is in the DNA of our iconic building and this new chapter will reflect that.
“New Century is a place for people to come together through entertainment and good hospitality and we’re looking forward to sharing more details soon.”
Police urgently appeal for footage after fatal stabbing in Moss Side
Emily Sergeant
Police have issued an urgent appeal for footage in their ongoing investigation into a fatal stabbing in Moss Side last week.
Detectives from Greater Manchester Police (GMP) are appealing for information – and in particular, mobile phone footage – as they continue to investigate the murder of 34-year-old father of three, Adrian Brown, who died following a stabbing in Moss Side last Friday (8 May).
Police were called to Raby Street in Moss Side at around 11pm last Friday to reports of a serious assault.
Mr Brown was found with stab wounds to the chest, and was rushed to hospital, but despite the best efforts of medical staff, he sadly died from his injuries.
An 18‑year‑old man was arrested on suspicion of murder the following day (Saturday 9 May) and remains in custody. A second man, aged 26, has also been arrested on suspicion of murder, while two men, aged 25 and 38, and a 26‑year‑old woman have been arrested on suspicion of assisting an offender.
With the police investigation now progressing at pace, officers are keen to hear from anyone who may have captured mobile phone footage at any point during the evening – particularly in or around the West Indian Sports and Social Club on Westwood Street.
Adrian had been attending an event at the club that evening, before at around 11pm, he was assaulted just outside the front entrance.
“There were around 200 people at the club that night, and we believe some of those present may have information that could help us understand what happened,” commented Detective Inspector Alex Wilkinson.
“This could include eyewitness accounts, or photos and videos taken throughout the evening.
“I appreciate that speaking to police can feel daunting, but anyone with footage can upload it anonymously through our dedicated Major Incident Public Portal.”
Anyone with information or footage that may assist the investigation is asked to contact GMP on 0161 856 2270 or 101, quoting log 4069 of 08/05/26, or uploading to the MIPP online here.
Alternatively, information can be passed on anonymously via Crimestoppers on 0800 555 111.
Emily Sergeant -
15th October 2025 
