Royal Mail has been referred to Ofcom by a committee of MPs who claim it’s been failing to deliver letters six days a week.
The company’s CEO has also been accused of “incompetence or cluelessness”.
The Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – has asked the industry regulator to investigate a suspected breach of the universal service obligation (USO) requiring the country’s national postal service to deliver letters six days a week.
Following the publication of its inquiry report into Royal Mail’s activities, the committee says the postal service had “systematically failed” in its duty to deliver letters, and claimed to find that the company had prioritised more lucrative parcels instead.
Because of this, the committee says it has asked Ofcom to open an enforcement investigation.
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The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
Royal Mail referred to Ofcom to investigate late deliveries and ‘incompetence’ / Credit: Royal Mail
MPs forming part of the committee have also taken aim at Royal Mail CEO Simon Thompson, accusing him in the report of “incompetence or cluelessness”, and of being “not wholly accurate” in answers he’d previously provided in a testimony – with the boss therefore recalled last month to give further evidence.
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“I find it hard to believe that such widespread breaches of company policy and legal obligations are down to a national network of rogue workers conspiring against management at Royal Mail,” Committee chairman Darren Jones said as the report was published this week.
“We were inundated with evidence from postal workers challenging the accuracy of answers given by Royal Mail CEO Simon Thompson.
“Frankly, the failures in company policy which Mr Thompson has admitted to can only be due to either an unacceptable level of incompetence or an unacceptable level of cluelessness about what is happening at Royal Mail.
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“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
A committee of MPs claim the postal service has been failing to deliver letters six days a week / Credit: Royal Mail
In response to the accusations by the committee, and the confirmation that an investigation is to be launched, a spokesperson for Royal Mail said: “Royal Mail is proud to deliver the universal service, and our policies are clear that parcels and letters should be treated with equal importance, so we have informed the committee that we will be reviewing the consistent application of our policies regarding the delivery of letters and parcels across the business.”
The company said it would share the findings of the review with Ofcom.
Ofcom said it would not hesitate to “take enforcement action if required”, with a spokesperson adding: “Royal Mail’s recent performance is clearly well short of where it should be, and we’re very concerned about this
“We have asked the company to explain what it’s doing to bring service levels back up as a matter of urgency.”
Featured Image – Royal Mail
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Man had taken ‘at least 20 lines of cocaine’ before killing toddler in tram-van crash
Daisy Jackson
A man has pleaded guilty to killing toddler Louisa (Lulu) Palmisano by dangerous driving, following a horror crash between a tram and a van in February.
The court heard that Rawal Rehman, 36, had taken ‘at least 20 lines of cocaine’ in a seven-hour window leading up to the crash.
On 22 February 2025, shortly before 10am, Rehman’s Mercedes sprinter van failed to stop at a Stop sign and collided with a tram.
His vehicle then mounted the pavement, striking three-year-old Lulu and both her parents who were walking hand-in-hand down Booth Street.
Tragically, Lulu – who her family described as the ‘sweetest, kindest, and most generous little girl’ – suffered fatal injuries.
Several passersby rushed to assist the family, including a junior doctor.
She was taken to hospital but died soon after of her injuries, which included a major head trauma.
Rehman, meanwhile, abandoned his van and left the scene in a taxi, later identified by documents in his vehicle and arrested two days later. He claimed to have panicked when questioned as to why he fled the scene.
He pleaded guilty at Manchester crown court on Tuesday 22 April to causing the death of Lulu by dangerous driving.
The scene of the tram-van crash that killed Lulu. Credit: The Manc Group
Prosecutor Rachel Shenton told Manchester Crown Court that he had visited two massage parlours in the city hours before and that he had taken ‘at least 20 lines of cocaine’ in seven hours.
Abbie Clarke, Senior Crown Prosecutor for CPS North West, said: “This was a devastating incident which shocked our community, and our thoughts go out to Lulu’s family who must bear this unimaginable loss.
“Rawal Rehman ignored the stop signs and tram warning signs when he drove straight into the path of an oncoming tram, and it is clear his driving fell far short of what is expected of a competent and careful driver.
“Rehman failed to take responsibility for his actions. He fled the scene in a taxi and denied that he drove dangerously in interview, only accepting responsibility on his third hearing before the court.
“He must now face the consequences for his role in this wholly avoidable tragedy.”
Social media beauty spots and selfies blamed for record rise in mountain rescue callouts
Daisy Jackson
There’s been a record rise in the number of young people needing help from mountain rescue teams – and social media has been blamed for luring unprepared people into potentially dangerous situations.
As well as these viral beauty spots – such as Mam Tor – the rise in call-outs has also been attributed to ‘poor-quality map apps’ which can stop functioning when in areas with poor phone service.
According to an exclusive report in The Guardian, it’s now tourists under the age of 24 who are most likely to need mountain rescue’s assistance while out walking.
The data provided by Ordnance Survey said that the number of call-outs from this age group has almost doubled between 2019 and 2024.
Overall rescues increased by 24% over a similar period.
A spokesman for Mountain Rescue said that young people are drawn to places like the Lake District after seeing images on social media, but are often not dressed or equipped properly for the conditions.
Nick Giles said people are often ‘too reliant on mobile phones’ and unprepared for the changes in weather and terrain that come with hiking.
Mike Park, chief executive of Mountain Rescue England and Wales, told The Guardian: “We know from incident reports that more and more people are tempted into risky locations by Instagram posts and the navigation apps being used aren’t always suitable for an outdoor environment.
“Add to that a tendency to follow popular routes online without knowing the hazards and context, and it’s not surprising that those likely to be relying most on their phones are the ones getting into difficulties.”
Before you head out on any hike or walk, you should make sure you’re prepared and equipped – see Mountain Rescue’s tips HERE.
Emily Sergeant -
17th March 2023 
