Royal Mail has been referred to Ofcom by a committee of MPs who claim it’s been failing to deliver letters six days a week.
The company’s CEO has also been accused of “incompetence or cluelessness”.
The Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – has asked the industry regulator to investigate a suspected breach of the universal service obligation (USO) requiring the country’s national postal service to deliver letters six days a week.
Following the publication of its inquiry report into Royal Mail’s activities, the committee says the postal service had “systematically failed” in its duty to deliver letters, and claimed to find that the company had prioritised more lucrative parcels instead.
Because of this, the committee says it has asked Ofcom to open an enforcement investigation.
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The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
Royal Mail referred to Ofcom to investigate late deliveries and ‘incompetence’ / Credit: Royal Mail
MPs forming part of the committee have also taken aim at Royal Mail CEO Simon Thompson, accusing him in the report of “incompetence or cluelessness”, and of being “not wholly accurate” in answers he’d previously provided in a testimony – with the boss therefore recalled last month to give further evidence.
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“I find it hard to believe that such widespread breaches of company policy and legal obligations are down to a national network of rogue workers conspiring against management at Royal Mail,” Committee chairman Darren Jones said as the report was published this week.
“We were inundated with evidence from postal workers challenging the accuracy of answers given by Royal Mail CEO Simon Thompson.
“Frankly, the failures in company policy which Mr Thompson has admitted to can only be due to either an unacceptable level of incompetence or an unacceptable level of cluelessness about what is happening at Royal Mail.
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“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
A committee of MPs claim the postal service has been failing to deliver letters six days a week / Credit: Royal Mail
In response to the accusations by the committee, and the confirmation that an investigation is to be launched, a spokesperson for Royal Mail said: “Royal Mail is proud to deliver the universal service, and our policies are clear that parcels and letters should be treated with equal importance, so we have informed the committee that we will be reviewing the consistent application of our policies regarding the delivery of letters and parcels across the business.”
The company said it would share the findings of the review with Ofcom.
Ofcom said it would not hesitate to “take enforcement action if required”, with a spokesperson adding: “Royal Mail’s recent performance is clearly well short of where it should be, and we’re very concerned about this
The funds will help improve the already incredible music scene in Manchester, benefitting staples likes Night and Day Café, Matt and Phred’s Jazz Club, SOUP and more.
All of the donations will be distributed across six independent music venues and will be used for various instruments, PA equipment, backline technology and other necessities depending on the requirements of each site.
Elbow have teamed up with Co-op Live in aid of supporting Manchester grassroots venues.Credit: Supplied
This initiative has been keeping Manchester’s Northern Quarter in the forefront of people’s minds when it comes to live music as well as the impressive Co-op Live.
Alongside providing vital resources for these local institutions, Elbow teaming up with Co-op Live also helps cement the North West as one of the main powerhouses in relation to live music.
The latest efforts from the largest indoor arena in Manchester fall in line with celebrating one year of bringing some of the best live music to the city, being officially open for 12 months in May.
Co-op Live have made a commitment to the people and the planet, promising to donate £1 million annually to the Co-op Foundation.
The stunning Co-op Live venue, Manchester’s largest indoor arena.Elbow performing at Co-op Live, marking history as the first act to grace the venue.Credit: Audio North/Supplied
Manchester’s latest live music venue also contributed significantly to selected charities, including Happy Doggo – chosen by Liam Gallagher and Eric Clapton’s addiction recovery centre, Crossroads.
As Elbow teams up with Co-op Live, even more money is making its way to necessary resources, this time in the likes of crucial live music establishments.
Elbow front-person Guy Garvey says: “Playing Co-op Live’s opening night will stay with us for a lifetime, not least because of how incredible the room sounded.”
“When the venue donated funds in our name to support the city we love, it made complete sense to carry that through to the Northern Quarter and to venues that have meant so much to my bandmates and I throughout our career.”
Guy Dunstan, Senior Vice President and General Manager, Co-op Live, adds: “In the past year, I have been proud to see Co-op Live become an integral part of such an incredible city.”
“Teaming up with Elbow to directly support the venues that first put Manchester on the map, and to share something so intrinsic to us as venues – proper sound – is something truly special.”
Police launch investigation after a 19-year-old is stabbed in broad daylight at an Oldham retail park
Emily Sergeant
A police investigation has been launched after a stabbing in a ‘very public place’ in Oldham yesterday afternoon.
Greater Manchester Police (GMP) explained that officers were called out to Alexandra Retail Park in Oldham yesterday afternoon ( Sunday 30 March 2025) at 3:25pm, and when they arrived on the scene, they found that a 19-year-old man had been stabbed.
The victim was taken to hospital with ‘serious injuries’, and GMP assures that he and his family are being supported at this time.
A scene remains in place at the retail park and some of the surrounding areas while the investigation is ongoing, and a large police presence can also been seen too as officers continue to collect evidence and piece together the events of what happened.
Police also believe the attack to be an ‘isolated incident’ with those involved known to each other, indicating no threat to the wider public.
“We understand this incident is shocking and took place in a very public space,” commented Inspector Andrew Clayton.
“There have been no arrests so far, but enquiries are ongoing to determine who is responsible. At this stage, we do believe the attack to be an isolated incident involving those known to one another.”
Alexandra Retail Park, where the incident occurred yesterday afternoon / Credit: Google Maps
In a bid to gather as much information as possible, a public police appeal has been made.
Inspector Clayton continues: “We have spoken to a number of witnesses so far, but would encourage anyone who believes they have any information or dash cam footage which could assist our investigation, particularly that which may help us identify the perpetrators, to come forward.”
Anyone with any information is asked to contact GMP on 101, quoting log 1757 of 30/03/25, or by getting in touch with Crimestoppers anonymously on 0800 555 111.
Emily Sergeant -
17th March 2023 
