The new boss at Manchester Airport has admitted there’s no quick-fix to ongoing issues – but said things are “considerably better” than they were earlier this year.
The UK’s third largest airport announced last month that Chris Woodroofe had been appointed managing director after former MD Karen Smart stepped down from the role back in early April 2022 to return to the south of England and “pursue fresh career opportunities”.
And now, Mr Woodroofe has spoken out for the first time since his appointment to give an insight into the current situation at the airport.
He has broken his silence and spoken out after what has been scenes of chaos for travellers over the last few months, with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
Speaking to both BBC Breakfast and ITV Granada this past weekend, Mr Woodroofe acknowledged that customers had suffered a “poor” experience in 2022, but unfortunately admitted that peak-time queues would continue over the coming months.
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He did however vow to “get passengers on their way” this summer holiday season.
The new boss at Manchester Airport has said things are “considerably better” than they were earlier this year / Credit: Manchester Airport
“It’s not going to be as good as we want it to be, it’s not going to be as good as it was in 2019 but what it will be is considerably better than it was three or four weeks ago,” he told ITV Granada.
“The big issues of earlier this year are behind us.
“Are we in a position to say it’s going to be like it was in 2019? No, there are still going to be difficult periods, we are still on a recruitment ramp-up and as a result security officers are going to be fairly new and they are still finding their feet but you can see the positive steps in the right direction.”
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He added that the airport was “looking to rebuild”, and told BBC Breakfast that it would aim to return to the standards seen in 2019 by the autumn.
Mr Woodroofe did however say that, despite these admissions, the vast majority of passengers travelling through the airport this summer are going to have a “reasonable experience”, but reiterated that people should still turn up no earlier than and no later than three hours ahead of their scheduled flight.
Chris Woodroofe – who is originally from Widnes – was previously the chief operating officer at London Gatwick Airport from 2016-2020, where he most-notably oversaw “a major programme of operational improvements” at the airport.
He held a number of senior roles there prior to that, including in customer service, security, and engineering.
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Mr Woodroofe officially started in his new role at Manchester Airport on 15 June.
Since taking on his new role, Mr Woodroofe said his priority is to get people on holiday without having lots of cancellations, adding: “I’m sure we’ve all done what we can to line ourselves up to get everyone on their way.
“It won’t be the perfect experience that I would have liked it to have been, but it will be an awful lot better than it was earlier this year.”
Greater Manchester hit with snow and ice weather warning to in welcome new year
Emily Sergeant
Weather warnings for snow and ice have been issued across much of the UK, including here in Greater Manchester.
As the country wakes up to the first working day of the new year, cold Arctic air now covers most of the UK, according to the Met Office – with temperatures being well below average, widespread frost and ice, and an increasing risk of snow showers.
Snow is expected to settle on the ground in some areas, particularly in northern and some central areas, while the risk of widespread ice could make travel ‘hazardous’.
While much of Greater Manchester falls under the yellow weather warning for snow and ice issued by the Met Office – which is now in force, and expected to end around midday today (2 January) – it will primarily be more southern and western parts of our region that are likely to see snowfall, if any.
Forecasters say an area of sleet and snow is expected to move southeastwards across parts of England and Wales, lasting approximately two or three hours in any one place, and where snow does fall, only one or two cm is likely for some and perhaps as much as five cm in a few spots, especially higher ground of north Wales, north west England, and perhaps the north west Midlands.
Some ice may form as a result of snow frozen surfaces, and icy patches will also develop quickly as sleet and snow clears.
Greater Manchester braces for snow as the Met Office issues a yellow weather warning / Credit: Geograph | Pexels
Under the yellow weather warning, you should expect some roads and railways to be affected with longer journey times, some injuries may occur from slips and falls on icy surfaces, and there are likely some icy patches on untreated roads, pavements, and cycle paths.
“With Arctic air now covering most of the UK, very cold weather will continue through the weekend, with minus double figures overnight in places and daytime temperatures struggling to rise above 0°C for some,” explained Chief Met Office Forecaster, Neil Armstrong.
“It looks like this cold spell could last well into next week and wintry hazards will continue with more weather warnings likely. It is therefore important people keep up to date with the latest forecast and warnings and plan ahead.”
You can keep up to date with weather warnings on the Met Office website here.
Police appeal after teenage pedestrian is left in ‘critical condition’ following serious collision in Wigan
Emily Sergeant
A police appeal has been issued after a teenage girl was hit by a car and has been left in a critical condition.
Greater Manchester Police‘s (GMP) Serious Collision Investigation Unit are appealing for information following a collision in Wigan at around 6:05pm yesterday (30 December 2025), which involved a 16-year-old female pedestrian and a car.
A pedestrian, the female aged 16, was crossing Darlington Street in Wigan when a Seat Arona travelling west down Darlington Street collided with her.
The girl was taken to hospital and is currently a critical condition.
#APPEAL | We are appealing for information following a collision between a pedestrian and a car on Darlington Street, #Wigan at around 6.05pm on 30 December 2025
A 16-year-old girl was crossing the street when a Seat Arona travelling west down Darlington Street collided with her pic.twitter.com/FLTysE6LEh
The driver of the Seat Arona remained at the scene and no arrests have been made at this time, which is why police are appealing to the public for information
Officers from the Serious Collision Investigation Unit are asking for anyone with information to please come forward, and this includes anyone who saw the female prior to the collision, witnessed the incident itself, or who has dashcam footage of the incident.
Can you help? Anyone with any information is urged to contact police directly on 0161 856 4741, or via the Live Chat service at gmp.police.uk, quoting log 2598 of 30/12/2025.
Emily Sergeant -
4th July 2022 
