The new boss at Manchester Airport has admitted there’s no quick-fix to ongoing issues – but said things are “considerably better” than they were earlier this year.
The UK’s third largest airport announced last month that Chris Woodroofe had been appointed managing director after former MD Karen Smart stepped down from the role back in early April 2022 to return to the south of England and “pursue fresh career opportunities”.
And now, Mr Woodroofe has spoken out for the first time since his appointment to give an insight into the current situation at the airport.
He has broken his silence and spoken out after what has been scenes of chaos for travellers over the last few months, with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
Speaking to both BBC Breakfast and ITV Granada this past weekend, Mr Woodroofe acknowledged that customers had suffered a “poor” experience in 2022, but unfortunately admitted that peak-time queues would continue over the coming months.
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He did however vow to “get passengers on their way” this summer holiday season.
The new boss at Manchester Airport has said things are “considerably better” than they were earlier this year / Credit: Manchester Airport
“It’s not going to be as good as we want it to be, it’s not going to be as good as it was in 2019 but what it will be is considerably better than it was three or four weeks ago,” he told ITV Granada.
“The big issues of earlier this year are behind us.
“Are we in a position to say it’s going to be like it was in 2019? No, there are still going to be difficult periods, we are still on a recruitment ramp-up and as a result security officers are going to be fairly new and they are still finding their feet but you can see the positive steps in the right direction.”
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He added that the airport was “looking to rebuild”, and told BBC Breakfast that it would aim to return to the standards seen in 2019 by the autumn.
Mr Woodroofe did however say that, despite these admissions, the vast majority of passengers travelling through the airport this summer are going to have a “reasonable experience”, but reiterated that people should still turn up no earlier than and no later than three hours ahead of their scheduled flight.
Chris Woodroofe – who is originally from Widnes – was previously the chief operating officer at London Gatwick Airport from 2016-2020, where he most-notably oversaw “a major programme of operational improvements” at the airport.
He held a number of senior roles there prior to that, including in customer service, security, and engineering.
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Mr Woodroofe officially started in his new role at Manchester Airport on 15 June.
Since taking on his new role, Mr Woodroofe said his priority is to get people on holiday without having lots of cancellations, adding: “I’m sure we’ve all done what we can to line ourselves up to get everyone on their way.
“It won’t be the perfect experience that I would have liked it to have been, but it will be an awful lot better than it was earlier this year.”
Salford man jailed after pointing loaded gun at police and members of public while on the run
Emily Sergeant
A man from Salford has been jailed for more than a decade after he pointed a loaded gun at police officers and members of the public while he was on the run.
Jay Conway, of Leicester Walk in Salford, appeared at Manchester Crown Court last week (6 March 2026) where he pleaded guilty to possession of a firearm, possession of a firearm without a licence, possession of a firearm with intent to endanger life, and assault of an emergency worker, as well as also pleading guilty to possession with intent to supply class A and class B drugs.
His sentencing comes after officers from Greater Manchester Police‘s (GMP) Salford Challenger team were patrolling Albert Park in plain clothes on Tuesday 20 May 2025.
They spotted a man riding an e-bike and wearing a balaclava, and attempted to detain him there and then, but despite their best efforts, he fled the area, brandishing what officers believed to be a pistol in the process.
The suspect – which was later identified as Conway – stole a bike and cycled on to Great Clowes Street, where a neighbourhood officer heading towards the incident attempted to detain him but he resisted. The officer deployed his Taser but he drew the pistol for a second time, pointing it at police and also at a member of the public.
Conway then dropped the firearm – which police later confirmed as a viable, loaded pistol – and a mobile phone, and fled for a second time.
Thanks to a ‘fast-paced and thorough’ investigation by specialist GMP teams, involving forensic analysis of the phone and CCTV which identified Conway as the suspect, he was arrested by armed officers the following day in Whalley Range.
“Nobody – a police officer or a member of the public – should be confronted by a gun,” said Detective Superintendent Simon Moyles, following Conway’s sentencing.
“These were frightening incidents and Conway is clearly a dangerous individual who is rightly serving a prison sentence. We need to commend and recognise our officers who showed immense bravery in trying to stop Conway.
“Guns have no place on our streets and the work we are doing in Salford, and across Greater Manchester, in relation to firearms incidents continues.
“If you know anyone who is using, or possesses, an illegal firearm, we urge you to get in touch with us as, for each firearm we recover, that’s potentially a life saved.”
Featured Image – GMP
News
Nearly 300 new ‘social rent’ homes given go-ahead as part of £500m Wythenshawe regeneration
Emily Sergeant
Nearly 300 new homes are set to be built in Wythenshawe as part of a wider £500 million regeneration scheme.
In case you didn’t know, Placemaker Muse and Wythenshawe Community Housing Group submitted three separate planning applications for 422 new affordable homes back in December 2025, following a public consultation with locals.
Now, works on two of the three new communities can begin, with the third expected to get the green light in the coming weeks.
Brotherton House – which is a former office building – will be transformed into 216 new homes, including an extra care apartment building with 109 homes for people in later life and those living with dementia, while C2 The Birtles, also currently retail and office space, is situated next to the former market square and will be replaced with 81 one and two-bedroom apartments.
Alpha House, which is currently awaiting a planning decision, has now been demolished and will be rebuilt to provide 125 one and two-bedroom apartments – including 16 wheelchair accessible homes.
According to developers, all the homes will be ‘affordable, high-quality, and energy-efficient’, with additional outdoor and communal spaces to promote health and wellbeing.
The approval given to build these new homes forms part of the wider ‘ambitious’ plan to transform Wythenshawe over the next decade.
The wider masterplan for Wythenshawe will see up to 2,000 new homes created over the next 10 to 15 years, which will complement the wider investment currently underway in Civic – supported by £20 million of Government funding, and £11.9 million from Manchester City Council.
Nearly 300 new homes have been given the go-ahead as part of a £500m Wythenshawe regeneration scheme / Credit: Muse (Supplied)
New community facilities in the town include the Culture Hub – which is now underway – the Food Hall, currently awaiting a planning decision, new workspaces, and improvements to the outdoor spaces in Civic, all designed to create a ‘greener and more welcoming’ town centre.
“For us, this is about delivering the truly affordable homes local people have told us they need,” explained Andrea Lowman, who is the Executive Director of Development at Wythenshawe Community Housing Group.
“Every one of these homes will be for social rent, giving more families, older residents and people with additional needs the opportunity to live well in the heart of Wythenshawe.
“As the local social housing provider, we are focused not just on building new homes but on creating sustainable communities and making sure this investment strengthens the town centre for existing and future residents alike.”
Emily Sergeant -
4th July 2022 
