The new boss at Manchester Airport has admitted there’s no quick-fix to ongoing issues – but said things are “considerably better” than they were earlier this year.
The UK’s third largest airport announced last month that Chris Woodroofe had been appointed managing director after former MD Karen Smart stepped down from the role back in early April 2022 to return to the south of England and “pursue fresh career opportunities”.
And now, Mr Woodroofe has spoken out for the first time since his appointment to give an insight into the current situation at the airport.
He has broken his silence and spoken out after what has been scenes of chaos for travellers over the last few months, with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
Speaking to both BBC Breakfast and ITV Granada this past weekend, Mr Woodroofe acknowledged that customers had suffered a “poor” experience in 2022, but unfortunately admitted that peak-time queues would continue over the coming months.
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He did however vow to “get passengers on their way” this summer holiday season.
The new boss at Manchester Airport has said things are “considerably better” than they were earlier this year / Credit: Manchester Airport
“It’s not going to be as good as we want it to be, it’s not going to be as good as it was in 2019 but what it will be is considerably better than it was three or four weeks ago,” he told ITV Granada.
“The big issues of earlier this year are behind us.
“Are we in a position to say it’s going to be like it was in 2019? No, there are still going to be difficult periods, we are still on a recruitment ramp-up and as a result security officers are going to be fairly new and they are still finding their feet but you can see the positive steps in the right direction.”
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He added that the airport was “looking to rebuild”, and told BBC Breakfast that it would aim to return to the standards seen in 2019 by the autumn.
Mr Woodroofe did however say that, despite these admissions, the vast majority of passengers travelling through the airport this summer are going to have a “reasonable experience”, but reiterated that people should still turn up no earlier than and no later than three hours ahead of their scheduled flight.
Chris Woodroofe – who is originally from Widnes – was previously the chief operating officer at London Gatwick Airport from 2016-2020, where he most-notably oversaw “a major programme of operational improvements” at the airport.
He held a number of senior roles there prior to that, including in customer service, security, and engineering.
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Mr Woodroofe officially started in his new role at Manchester Airport on 15 June.
Since taking on his new role, Mr Woodroofe said his priority is to get people on holiday without having lots of cancellations, adding: “I’m sure we’ve all done what we can to line ourselves up to get everyone on their way.
“It won’t be the perfect experience that I would have liked it to have been, but it will be an awful lot better than it was earlier this year.”
No trams to run on major Metrolink line as ‘essential’ work to repair Victorian-era tunnel starts this weekend
Emily Sergeant
Travel disruption is expected across the next couple of weeks as ‘essential engineering’ work begins on a major Metrolink line.
Transport for Greater Manchester (TfGM) has confirmed that a reduced service will run on the Bury line this weekend, as work to replace ‘defective’ beams supporting the roof at Whitefield Tunnel means that no trams will run between Crumpsall and Bury on Saturday (10 May), or between Whitefield and Bury on Sunday (11 May).
Some weekend and overnight working is said to be ‘necessary’ to secure and protect the overhead line equipment, so that the beam replacement work can be completed as ‘safely and quickly as possible’, according to TfGM.
A crane is planned to be in use for the beam replacement work at times.
Closures on the line from this weekend come after the successful completion of preparatory work at the site, following the discovery of a defective beam.
No trams will run on a major Metrolink line as ‘essential’ work to repair Victorian-era tunnel starts this weekend / Credit: TfGM
As well as the suspension on services this weekend, as mentioned above, several other chances throughout this month and into the next on the Bury line are also to be expected.
No tram services will operate between Crumpsall and Bury on Sunday 25 May, and no again from Friday 30 May to Sunday 1 June, while no trams will run between Whitefield and Bury from Monday 26 to Thursday 29 May.
For the duration of all closures, replacement bus services will run between the affected stops on all the above dates.
Any so-called ‘noisier’ work is set to take place during daytime and evening working hours where possible, and several noise reduction measures – such as acoustic blankets and enclosures – also to be put in place during this.
Essential upgrade work to protect the historic Whitefield Tunnel means no trams will run between Crumpsall–Bury (Sat 10 May) and Whitefield–Bury (Sun 11 May).
We're replacing a defective beam to keep the line safe and reliable.
As always, the Greater Manchester public is being advised to ‘plan ahead’ if they are travelling.
“Whitefield Tunnel dates back to the 19th century,” explained Ian Davies, who is TfGM’s Network Director for Metrolink, “and this essential work will ensure tram services can continue to safely pass through it for decades to come.
“This is a complex job, but we will do everything we can to minimise disruption to passengers, residents and businesses.”
He added: “I would encourage people who use the Bury line to plan ahead and check the Bee Network website, app, and social media channels for the most up-to-date travel information.”
AO Arena to host huge Europa League Final fan zone after Manchester United victory
Daisy Jackson
Manchester’s legendary AO Arena will once again host an almighty football fan zone later this year, welcoming in fans for the Europa League Final.
The huge venue previously hosted a Road to Victory fan zone for the Euros, and is now ready to replicate all the atmosphere and excitement of the beautiful game once again.
This time it’s in honour of Manchester United, who romped their way into the Europa League Final this evening with a spectacular 4-1 victory (7-1 on aggregate) over Athletic Club.
The Red Devils will be heading to that same team’s home stadium of San Mamés in Bilbao in Spain on 21 May 2025, and you’ll be able to watch all the action right here at home in Manchester.
The AO Arena Europa League Final Screening & Fan Zone will be presented by Red Square.
If you think that name rings a bell, you’re right: they’re the same folks behind the regular events held over at Victoria Warehouse for any big United games, and 21 May will be no different – other than being arguably their biggest date ever.
There’ll be space for thousands upon thousands of football fans who’ll be able to watch Ruben Amorim’s side potentially take home their first piece of silverware since his arrival.
If you saw the scenes at Road to Victory in the AO during Euro 2024, you’ll know how unbelievable a venue this is to watch the footy.
As the promoters have billed it: “Get ready to immerse yourself in the electrifying atmosphere of the Europa League Final, presented by Red Square.
“Join us for an unforgettable event as we bring together passionate Manchester United fans for the largest indoor fan park extravaganza ever witnessed!
“MANCHESTER UNITED head to the UEL final on Wednesday, 21st May – Secure your tickets now!”
The Europa League Final Screening & Fan Zone will be at the AO Arena on 21 May.
Emily Sergeant -
4th July 2022 
