The new boss at Manchester Airport has admitted there’s no quick-fix to ongoing issues – but said things are “considerably better” than they were earlier this year.
The UK’s third largest airport announced last month that Chris Woodroofe had been appointed managing director after former MD Karen Smart stepped down from the role back in early April 2022 to return to the south of England and “pursue fresh career opportunities”.
And now, Mr Woodroofe has spoken out for the first time since his appointment to give an insight into the current situation at the airport.
He has broken his silence and spoken out after what has been scenes of chaos for travellers over the last few months, with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
Speaking to both BBC Breakfast and ITV Granada this past weekend, Mr Woodroofe acknowledged that customers had suffered a “poor” experience in 2022, but unfortunately admitted that peak-time queues would continue over the coming months.
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He did however vow to “get passengers on their way” this summer holiday season.
The new boss at Manchester Airport has said things are “considerably better” than they were earlier this year / Credit: Manchester Airport
“It’s not going to be as good as we want it to be, it’s not going to be as good as it was in 2019 but what it will be is considerably better than it was three or four weeks ago,” he told ITV Granada.
“The big issues of earlier this year are behind us.
“Are we in a position to say it’s going to be like it was in 2019? No, there are still going to be difficult periods, we are still on a recruitment ramp-up and as a result security officers are going to be fairly new and they are still finding their feet but you can see the positive steps in the right direction.”
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He added that the airport was “looking to rebuild”, and told BBC Breakfast that it would aim to return to the standards seen in 2019 by the autumn.
Mr Woodroofe did however say that, despite these admissions, the vast majority of passengers travelling through the airport this summer are going to have a “reasonable experience”, but reiterated that people should still turn up no earlier than and no later than three hours ahead of their scheduled flight.
Chris Woodroofe – who is originally from Widnes – was previously the chief operating officer at London Gatwick Airport from 2016-2020, where he most-notably oversaw “a major programme of operational improvements” at the airport.
He held a number of senior roles there prior to that, including in customer service, security, and engineering.
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Mr Woodroofe officially started in his new role at Manchester Airport on 15 June.
Since taking on his new role, Mr Woodroofe said his priority is to get people on holiday without having lots of cancellations, adding: “I’m sure we’ve all done what we can to line ourselves up to get everyone on their way.
“It won’t be the perfect experience that I would have liked it to have been, but it will be an awful lot better than it was earlier this year.”
Digital driving licences will be introduced across the UK later this year
Emily Sergeant
Digital driving licences are set to be introduced across the UK later this year, it has been announced.
Science Secretary Peter Kyle has announced today that, before 2025 is out, Brits will be given the option to use a digital version of their driver’s licence from their phone to easily prove their age when buying age restricted items online and in person, as well as proving their right to drive.
A mobile driver’s licence is set to be one of the first digital documents in a GOV.UK wallet app that’s being launched later this year.
— Department for Science, Innovation and Technology (@SciTechgovuk) January 21, 2025
The new wallet will allow users to securely store Government-issued documents on their phone, such as DBS checks, Veteran Cards, and loads more, as well as driving licences, and use them easily when needed by making use of a range of security features that are built into modern smart phones – including facial recognition checks.
According to the Government, the new service means that digital documents will be more secure, even if a device is lost.
Traditional physical documents will still remain available, however.
Digital driving licences will be introduced across the UK later this year / Credit: GDS
The mobile driver’s licence will be piloted later in 2025, and all Government services will have to offer a digital alternative, alongside paper or card credentials, by the end of 2027 under plans set out by the blueprint for digital Government.
“This is a game changer for the millions of people who use their driving licence as ID,” commented Transport Secretary, Heidi Alexander.
“The innovation puts power back in the hands of the people, making everyday interactions faster, easier, and more secure. We are delivering on the Plan for Change by making public services work for everyone.”
Featured Image – Pxhere
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Plans to bring Greater Manchester’s rail services onto the Bee Network unveiled
Emily Sergeant
Ambitious plans to bring all rail services in Greater Manchester onto the Bee Network have been unveiled this week.
After the success of all the region’s buses returning to local control at the start of the year, Mayor Andy Burnham has set out Greater Manchester’s step-by-step plan to bring rail into the Bee Network by 2028, working alongside the rail industry to do this as the next part of his joined-up ‘London-style’ public transport system, which is intended to boost passenger numbers, and drive growth across the region.
Developed in partnership with the rail industry, Department for Transport (DfT) and Shadow Great British Rail, Mr Burnham says his plan is aimed at not only improving transport but unlocking major regeneration and housing opportunities on land around the region’s stations too.
Greater Manchester’s proposition is for eight commuter rail lines, covering 64 stations, to be brought into the Bee Network in three phases over the next five years.
Under the plan, the first two lines – which will work to connect Manchester to Glossop and Stalybridge, in Tameside – will join the Bee Network by December 2026, and then a further 32 stations, and all lines within Greater Manchester, would join by 2030.
Not only that, but Greater Manchester leaders have also committed to working with the Government and the rail industry to “improve reliability” and “implement service changes” to help drive growth too.
If all goes to plan, the first branded Bee Network train will be running by the end of 2026.
Bus, tram and train will finally be united in a tap-in, tap-out payment system with a daily cap offering much better value for money than existing rail fares.
Another major change is that TfGM has said it will work with the rail industry to accelerate the delivery of accessibility improvements – with more than 60% of stations on the eight lines set to have step-free access by 2028, compared to 43% at the end of 2024.
“Our rail system today is acting as a brake on growth and, as the UK’s fastest growing city-region, Greater Manchester deserves better,” commented Mayor Andy Burnham, as he unveiled his plans this week.
“We need a railway that is reliable and fully integrated with the rest of the Bee Network to drive growth and deliver new homes with public transport connections on the doorstep.
“Our plan puts passengers first by delivering a simplified, joined-up public transport network, with better services, stations and overall experience. Only by making travel by train more reliable, simpler, flexible and accessible to everyone, will we convince more people to leave the car at home and make the switch to the Bee Network.”
Emily Sergeant -
4th July 2022 
