The UK’s best and worst airlines for customer service over the past year have been revealed in a new Which? survey.
It’s peak holiday season for millions of Brits nationwide at the moment, with August having just arrived and schools across the country now out for the summer, so it stands to reason that more people will be hopping on a plane in search of some sunshine than usual, and with that, airlines will have a lot more customers to keep satisfied.
But which airlines are considered to be the ‘worst’ when it comes to customer service?
Well, in a bid to get to the bottom of this, Which? decided to run one of its annual surveys to see “where customer service is going wrong” – and, on the flip side, where it’s going right – and find out who the worst offenders are.
The leading consumer group asked more than 1,000 adult passengers who had travelled with and contacted a major UK airline in the last year about their experiences of customer service, and asked them a series of questions to answer with ratings based on how satisfied or dissatisfied they were with that experience.
ADVERTISEMENT
Which? also used undercover researchers posing as customers to contact some of the UK’s most popular airlines, as well as those that previously rated poorly for customer service or rated poorly overall in its recent surveys, during the busy Easter break earlier this year.
British Airways, easyJet, Jet2, KLM, Tui, Ryanair, Vueling, and Wizz Air were the airlines contacted.
ADVERTISEMENT
Unfortunately, it was Wizz Air that claimed the not-so-coveted top spot on the 2024 list, with fellow budget airline Ryanair following close behind in second.
A table of results showing the UK’s worst airlines for ‘overall customer service’ in 2024 / Credit: Which?
Wizz Air received the lowest scores with only +13 satisfaction rating for ‘overall customer service’, which is 39 points behind the sector average of +52, while Ryanair also performed poorly and sits at nearly half the sector average with a mere +28.
British Airways was the only other airline to perform below average for ‘overall customer service’, sitting third-from-bottom of the table with a score of +46, which is 6 points below the average.
ADVERTISEMENT
While Which? says its latest survey findings go some way to suggesting there may be some underlying issues affecting airlines’ customer service that needs to be addressed, and that improving these should be a “priority to regain customer trust and satisfaction” for the airlines found to be the worst offender, it’s not all doom and gloom.
That’s because, on the positive side, Jet2 achieved the highest satisfaction scores across nearly all categories – including ‘overall customer service’.
The only exception for Jet2 was the question ‘how well my issue/query was resolved’, where Emirates instead claimed the top spot here, with a rating of +81.
10 of the best green spaces around Greater Manchester
Daisy Jackson
Greater Manchester doesn’t have the leafiest of reputations, but if you know where to look there are a LOT of green spaces to be discovered in our region.
As the city expands upwards and outwards and glassy skyscrapers spike up into the skyline, most of us are just wandering the streets yearning to touch some grass.
Over the last couple of months, our team here at The Manc have been heading out of the office in search of the best green spaces around Greater Manchester.
And over that time, we’ve fallen back in love with some local favourites as well as discovering some really underrated spots to unwind and reconnect with nature.
The list below ranges from pockets of green in the city centre all the way out to rolling country parks, along with some super accessible beauty spots.
Here are our top picks.
Sale Water Park, Sale
Sale Water Park is one of the best green spaces in Greater Manchester
Peaceful walks, waterside views and a bit of sunshine (if we’re lucky) – there are plenty of hidden corners to explore at Sale Water Park.
After a long day at work, there’s nothing better than heading down here for a paddleboard, a walk by the water, or just a bit of calm away from the city chaos. You can dive into watersports, bring your own board, or keep it more low-key with a stroll and a coffee from the cafe.
Just a short hop on the tram or an easy drive down the M60, who knew views like this could be so close to Manchester?
Fletcher Moss is a firm favourite with Mancs in all seasons – in summer it’s an explosion of colour and flowers, in winter it’s transformed into a Narnia-esque landscape with eerie mist and twinkling frost.
Woodland walks, peaceful picnics, the river sliding past, flower gardens, coffee huts, boardwalks, and loads more.
Green spaces in Greater Manchester don’t get much better than Fletcher Moss, especially on a spectacularly sunny spring day.
Ancoats Marina gets a bit of stick these days as it’s swallowed up by luxury residential developments that are way out of reach for most of the residents who’ve called it home for generations.
But for those who live in the city centre, the greenery around the marina itself is a godsend and shows how good it is when neighbourhood preserve a bit of outdoor space.
As the years have gone on, the waterside neighbourhood has become home to top local indies like Pollen Bakery, Flawd wine bar, and Cask craft beer bar.
It’s a perfect escape from the concrete and high-rise everywhere else.
Where can you go on a walk where you get streams, lakes, woods, rivers, aqueducts, meadows, flower parks, playing fields, animals, mountain biking, great views of the city, and loads more?
ADVERTISEMENT
If you thought we were about to send you all the way into the Peak District, think again…
Drinkwater Park, which also links up with Prestwich Clough, Philips Park and Waterdale Meadow (and all the way to Clifton Country Park if you fancy a big walk) is a really varied spot to go for a big walk, and way underrated compared to Heaton Park across town.
Bramhall Park, Stockport
Bramhall Park, Stockport
There’s a massive Tudor manor that dates back to the Middle Ages just down the road in Stockport – and the park it’s in is a bit of a stunner too.
Bramhall Park is home to all sorts of gorgeous corners to discover, from a community garden with fresh herbs, The Stables Kitchen, open fields, streams and lakes.
As for Bramhall Hall itself, the stunning wattle and daub structure that stands tall on the top of the hill may currently be undergoing restorations, but that’s only so the rich history and culture can be kept intact, so keep an eye out for tours.
After a hectic week of hustle and bustle in the city, there’s nothing better than a nice stroll with views of a very impressive open water space.
Hollingworth Lake is one of Rochdale’s most impressive routes, and even has a cafe perfectly-positioned half way round too, on hand to whip you up an ice cream or two.
There’s plenty of green spaces throughout the region, but this spot is one of Rochdale’s most easily-accessible walking routes and the perfect idea for your next day out.
Heaton Park is no secret to anyone living within Greater Manchester, but sometimes it’s easy to overlook just how fantastic it is.
ADVERTISEMENT
This is the largest municipal park in Europe county’s biggest park, home to farm animals like Highland Cows, a boating lake, play areas, loads of fields, the historic tramway, and a magnificent 18th-century country house.
This really is one of the best green spaces in Greater Manchester – just maybe wait for Parklife to get out the way before you visit in June.
Mayfield Park, city centre
The opening of Mayfield Park was major news for Manchester city centre, as the city’s first new park in more than a century.
It’s hard to believe there was space for such a vast amount of greenery within the inner ring road, but here it is – a 6.5 acre public park, home to 142 trees, 120,000 shrubs and plants, a kids’ play yard with six slides, and beautiful meandering paths.
As the park was built, parts of the River Medlock were also uncovered, and the mighty river now slices through this pristine park.
ADVERTISEMENT
Castlefield Viaduct, city centre
Castlefield Viaduct
It’s not the greenest of green spaces, but there’s something magical about Castlefield Viaduct and how it marries together an industrial landscape with nature.
The Victorian-era steel viaduct, way above our heads in Castlefield, is slowly being transformed into a green ‘sky garden’ by the National Trust.
It’s free to visit, and from here you can wander along a section of the viaduct admiring plants and staggering views of the city centre, with plenty more still to come in the charity’s plans.
Don’t judge, don’t walk away, just hear us out here – Piccadilly Gardens, justifiably, has a rotten reputation in Manchester. It’s a hotspot for petty (and more serious) crime, plagued by flocks of pigeons, and gets completely flattened into a muddy pit by the Christmas Markets every year.
BUT the improvements that have happened here in the last few years are quite remarkable – pop down there on a sunny day right now and you’ll notice a chunk of the Piccadilly Wall has come down (yep, you can see the sky again), the grass is actually alive, and there are usually hundreds of people sprawled out on their lunch breaks.
ADVERTISEMENT
As city centre green spaces go… it’s not the worst.
A historic Stockport pub has officially become a listed building
Danny Jones
The Angel Inn pub in Stockport has officially become the thriving Greater Manchester borough’s latest listed building.
Being granted Grade II-listed status following an extensive visit and survey by Historic England (HE), Stockport Market Place’s Angel Inn may have had a lick of paint amidst the ‘Old Town Revival’ over the last decade or so, but the pub itself was erected back in the 16th century.
Reopened as one of the area’s most beloved boozers back in 2018, whilst still maintaining key fixtures and that feeling of authenticity, it harks back to the town’s Cheshire roots and taps into a deep vein of local culture.
The assessment, which was completed earlier this month, means that Angel Inn has been recognised as having special architectural or historic significance – i.e. the definition of a listed building.
Writing in a post on social media, the government-backed English heritage organisation detailed that while the inn predates the Early Modern/post-medieval period, the Angel‘s frame is comprised of wood from the 15th century.
But it gets even more interesting than that…
As well as being one of a select few surviving, traditional wattle-and-daub structures in the UK – nearby Bramall Hall being another (and a technique that had died out by the 18th century) – a close inspection of the internal floorboards unearthed something truly fascinating.
It just so happens that tests by HE proved that one particular plank of flooring “was cut from a tree alive in 1086, the year the Domesday Book was completed: the oldest government record held in The National Archives, commissioned by William the Conqueror.
How bloody cool is that?
It’s also worth noting that it’s genuinely a brilliant boozer and one of the most popular watering holes you’ll find in the town centre, promising a cosy interior, an intimate little outdoor area out back and serving plenty of regional ales.
You only have to glance at the exterior to clue into its age, let alone what there is to be found inside.Way back when.Credit: Historic England (handout)/Stockport Archives
Although they say it’s likely that the floorboard in question was originally cut for an earlier building situated in the same location, it still goes to show how old this particular North West settlement is.
“The name ‘Angel Inn’ dates from as early as 1769, though the site’s hospitality roots extend further, with references to “Cotterell’s inn” used for sequestrators’ meetings in the 1640s, who met to organise the confiscation of property of supporters of King Charles I during The English Civil War”, HE went on to add.
Angel Inn is one of only a handful of venues like this in Greater Manchester and Cheshire; safe to say a lot of time, effort and money are being put into preserving these links to the past.
Emily Sergeant -
1st August 2024 
