The UK’s best and worst airlines for customer service over the past year have been revealed in a new Which? survey.
It’s peak holiday season for millions of Brits nationwide at the moment, with August having just arrived and schools across the country now out for the summer, so it stands to reason that more people will be hopping on a plane in search of some sunshine than usual, and with that, airlines will have a lot more customers to keep satisfied.
But which airlines are considered to be the ‘worst’ when it comes to customer service?
Well, in a bid to get to the bottom of this, Which? decided to run one of its annual surveys to see “where customer service is going wrong” – and, on the flip side, where it’s going right – and find out who the worst offenders are.
The leading consumer group asked more than 1,000 adult passengers who had travelled with and contacted a major UK airline in the last year about their experiences of customer service, and asked them a series of questions to answer with ratings based on how satisfied or dissatisfied they were with that experience.
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Which? also used undercover researchers posing as customers to contact some of the UK’s most popular airlines, as well as those that previously rated poorly for customer service or rated poorly overall in its recent surveys, during the busy Easter break earlier this year.
British Airways, easyJet, Jet2, KLM, Tui, Ryanair, Vueling, and Wizz Air were the airlines contacted.
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Unfortunately, it was Wizz Air that claimed the not-so-coveted top spot on the 2024 list, with fellow budget airline Ryanair following close behind in second.
A table of results showing the UK’s worst airlines for ‘overall customer service’ in 2024 / Credit: Which?
Wizz Air received the lowest scores with only +13 satisfaction rating for ‘overall customer service’, which is 39 points behind the sector average of +52, while Ryanair also performed poorly and sits at nearly half the sector average with a mere +28.
British Airways was the only other airline to perform below average for ‘overall customer service’, sitting third-from-bottom of the table with a score of +46, which is 6 points below the average.
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While Which? says its latest survey findings go some way to suggesting there may be some underlying issues affecting airlines’ customer service that needs to be addressed, and that improving these should be a “priority to regain customer trust and satisfaction” for the airlines found to be the worst offender, it’s not all doom and gloom.
That’s because, on the positive side, Jet2 achieved the highest satisfaction scores across nearly all categories – including ‘overall customer service’.
The only exception for Jet2 was the question ‘how well my issue/query was resolved’, where Emirates instead claimed the top spot here, with a rating of +81.
Manchester’s newest hotel launches massive recruitment drive with 100+ jobs available
Emily Sergeant
One of Manchester’s newest hotels has launched a massive recruitment drive with more than 100 jobs available to locals.
The Medlock, Manchester’s bold new 401-bedroom hotel – which is born from a partnership between Manchester City Football Club and Radisson Hotel Group, and is set to open later this year in the autumn – is looking for new team members across a wide range of areas, including front of house, housekeeping, engineering, and reservations.
To welcome these new team members onboard, the hotel has now launched a massive recruitment drive with dozens of roles available to local people.
Individuals who bring ‘authenticity, pride, and personality’ to everything they do are encouraged to apply for the roles – which go live early next week (Monday 27 April).
Aimed at boosting employment within the local community, vacancies span front-of-house, housekeeping, engineering and reservations.
The recruitment drive – delivered in partnership with Total People – is being lead by Valor Hospitality, the hotel’s operator chosen for its global expertise and people-first approach to hospitality, and will be offering tailored training programmes that are designed to make careers in hospitality accessible to Manchester residents.
Vocational qualifications across a range of skills will help individuals build confidence and step into rewarding roles in the industry, and it also means prior experience is not entirely necessary.
More than 100 roles will be available to local people / Credit: Supplied
General Manager Richard Pearson says the recruitment drive is a ‘unique opportunity to be part of an exciting partnership’.
“This is a milestone we’ve been eagerly anticipating, building the team that will bring The Medlock to life,” he added. “We’re looking for people who carry the spirit of Manchester with them, people who are proud of where they’re from and passionate about creating something special together.”
As mentioned, all job adverts will go live next Monday (27 April) so hopefuls can get their applications submitted here.
This’ll then be followed by invite-only open days for shortlisted candidates in mid May.
Featured Image – Supplied
Travel & Tourism
The route for the 2027 Tour de France Femmes revealed ahead of Manchester debut
Danny Jones
The route for next year’s women’s historic Tour de France has been announced, with some of the best riders in the world set to pass through Greater Manchester and more.
Yet another big coup for the region and our sporting scene.
Speaking with the City Council, now that the full route has been revealed, our very own Dame Sarah Storey joined many in celebrating another huge moment for us; the female Tour de France is not just back up and running, but aiming to become bigger than ever.
🚴♀️ The world’s best cyclists are heading to Manchester! 🚴♀️
The routes for the Tour de France Femmes avec Zwift 2027 have now been revealed, with Manchester set to host the Stage One finish on Friday 30 July and the Stage Two start on Saturday 31 July. pic.twitter.com/OMMlhdorqP
— Manchester City Council (@ManCityCouncil) April 21, 2026
The Stockport-born swimmer turned Team GB cyclist and multi-Olympic gold medallist knows all about what makes this particular sport special, having swapped a previous and highly successful career for an entirely different discipline.
As has now been fully confirmed, the 2027 Grand Départ will be getting underway with our friends in Leeds, before heading through Yorkshire and into Greater Manchester.
Upon entering our neck of the woods, the course will pass through the likes of Rochdale and Oldham into Manchester city centre, before heading into Stockport and neighbouring North West county, Derbyshire, and finally heading back through the Peaks.
Spread across two incredible days, the race itself will finish in Sheffield, with another UK first happening down in London, as the capital will also host the inaugural team time trial held in this country.
You can see the official event’s breakdown of what locations feature in which stages of ‘The Big Loop’ in more detail below.
Leader of Manchester City Council, Bev Craig, went on to add: “Being able to watch the world’s best cyclists in action and in such an iconic event, taking place right here on our doorstep in the heart of Manchester next summer, is going to be epic on so many levels.
“Championing women and girls to participate in and enjoy sports – including cycling – at all levels from entry through to elite, is really important to us and next year’s Tour de France Femmes is set to play a huge part in helping inspire the next generation of sporting talent from our city.
“With millions of spectators expected to line the routes, including here in the city centre, we’ll be going all out to help ensure the event’s success with what is set to be a ‘Tour takeover’ of the city to maximise opportunities for local people and businesses to get involved, to grow their own sporting skills, and to take part in the many community activities being planned.”
Having hosted everything from the BRITs and the MOBO Awards to another Super League Grand Finals in both netball and rugby, not to mention numerous other huge events over the past couple of years, it truly is a great time to be living in Greater Manchester.
Emily Sergeant -
1st August 2024 
