A woman has called the anonymous return of her cochlear implant a “miracle” after she misplaced it on a shopping trip last month.
Urmston resident Jessica Mortimer was devastated to have lost her electronic hearing assistance device – which she said was “literally [her] lifeline” and is unable to hear without it – whilst out shopping in Barton Square at the Trafford Centre only a couple of days before Christmas.
The cochlear implant was sadly nowhere to be found, and had not been handed in to staff at the shopping centre or left inside the Uber vehicle she rode home in either.
Hoping a member of the public may have come across the device, Jessica took to Facebook – and also to the over 32K members of the popular Urmston M41’ers group – to ask people to keep an eye out for it and contact her should they have any information as to its potential whereabouts.
Accompanied by a picture of the implant for reference, Jessica said: “Lost this implant on the 23rd of December. Was in Primark at the Trafford Centre, got an Uber there and back from the side of Barton Square. Unfortunately, nothing has been handed in to either Trafford Centre or Primark [and] I went to look outside Barton Square yesterday [and] couldn’t see it anywhere.
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Been in touch with Uber [and] nothing’s been reported [either].
“I cannot hear without this, it’s literally my lifeline. I’m devastated and just want to find it. It’s an awful feeling not being able to hear anything [and] I’m hoping I’ll get a miracle and it’s found.”
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The post was shared hundreds of times by people all across the country, but this was unfortunately not enough to help locate the device before Jessica had arranged for a replacement, which was due to be fitted this morning.
Luckily though, in what was some “good news to end a rubbish year”, she managed to arrange to only pay £80 for the replacement – when such devices can often set an individual back close to £6,000 – and admitted she would be looking into insuring the implant should it ever be misplaced again in the future.
But this was all up until yesterday evening when Jessica was re-united with the device after an anonymous source posted it through her letterbox.
Astonished at the gesture, Jessica took to the Urmston M41’ers group once again to share the news saying: “Just come home and found this in my letterbox. No note left [but] oh my god [I’m] totally in shock. Wish I knew who left it [but] whoever it was, thank you so much, I’m in tears with happiness [and] my faith has been totally restored in human kindness.”
How brilliant is this?
“[I] feel like it’s a late Christmas miracle,” Jessica told The Manc.
“[I] was so sure I wasn’t going to find it. Hundreds of people shared my post, but we heard nothing [so it] was a huge shock when myself and my mother came home yesterday from shopping and saw [my cochlear implant] in a money bag.
“Just wish I could thank the person who left it.”
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Although Jessica is yet to find out which kind stranger is to thank for reuniting her with her “lifeline”, in an equally as impressive gesture, she revealed that the £80 she would have spent on the replacement device today has instead been donated to “an amazing local charity”.
“I’ve donated to Jonny Spangles Community Charity, ” Jessica said.
You can find more information about DJ Jonny Spangles and the Jonny Spangles Community Charity via its website here.
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Jürgen Klopp reveals the main reason he turned down the Manchester United job
Danny Jones
Former Liverpool manager Jürgen Klopp has revealed one of the main reasons he turned down the Manchester United job more than a decade ago.
The ex-Borussia Dortmund boss turned Merseyside hero spent nine years at Anfield, going on to win a Champions League, Premier League, and a collection of cups.
It’s also worth noting that this all came in the years following the departure of legendary Man United manager Sir Alex Ferguson, but there could have been an alternate reality where Klopp carried on where ‘Fergie’ left off, as the now 58-year-old says the club spoke to him during that time.
With Sir Alex leaving in 2013 after the best part of 30 years, Klopp told Steven Bartlett on his most recent Diary of A CEO episode that “of course, they were interested.”
OUT NOW!
💥Jürgen Klopp on The Diary Of A CEO
Some of the topics we cover:
•His surprise at Liverpool’s £450m transfer window and why he didn’t get the same money
•He says a return to Liverpool is possible – but he couldn’t ask for just one year off
Admitting that the interest was mutual “at one point”, the prospect of joining Liverpool‘s historic rivals clearly appealed to him.
Noting that he was flourishing as an up-and-coming coach (aged 46 back then) in charge of an impressive Dortmund team – adding that even some of his then future players to be at Liverpool flew to watch them play in the Champions League – it’s clear he had plenty of suitors.
However, the retired German footballer turned ‘Gegenpressing’ tactician goes on to explain that despite United trying to poach him from the Bundesliga, it was “the wrong time, wrong moment for me.”
Crucially, he says that some aspects of the conversations between him and the club at the time proved to be a turn-off rather than an incentive, citing talk of ‘the biggest club in the world’ and supposedly “signing any player we want.”
In short, Klopp says that, crucially, it didn’t sound like it would have been his project, drawing parallels to the board wanting to bring back players like Paul Pogba, with arguably similar ‘mistakes’ being made with the return of Cristiano Ronaldo. In his eyes, looking backwards simply “never helps”.
You can see the clip in full here:
Had he not turned down the offer, do you think Klopp could have helped rebuild Man United?
According to Klopp, after negotiations seemed to revolve primarily around the kind of players they were going to bring in, he decided the opportunity wasn’t for him.
Nevertheless, it looked like things worked out for Merseyside’s biggest club, at least, as he went on to become one of the most successful managers in the Premier League, managing to break up the long period of dominance overseen by both Manchester United and, most recently, Man City.
As for the red half of Manchester, they at the very least had a good weekend as they finally ended their long wait for a win away against Liverpool.
In case you missed it, you can watch the highlights – including another big clutch goal from Harry Maguire – down below.
More than £2 million in compensation received by underpaid workers in the North West
Danny Jones
More than £2 million is said to have been dished out in compensation to workers in the North West alone, as the UK government is continuing to crack down on employers underpaying their staff.
Employees from nearly 500 different companies across the region have received the money they owed following a raft of fines in excess of £2.7 million.
Covering the likes of Greater Manchester and beyond, the companies responsible have been revealed by the government as part of the new Fair Work Agency (FWA), which is tasked with shoring up workers’ rights moving forward.
The FWA is part of Labour’s wider ‘Plan For Change’, and hopes not only to correctly reimburse those short-changed but also, with the clear threat of swift action, deter others from trying to do the same in the future.
Matthew Taylor CBE has been appointed Chair of the Fair Work Agency, a new body that will transform how employment rights are enforced across the UK.
How? By tackling exploitation, supporting businesses doing the right thing, and helping to build a fairer labour market. pic.twitter.com/duEeNlwDHr
— Department for Business and Trade (@biztradegovuk) October 14, 2025
Released publicly last Friday, 17 October, 80 companies that failed to properly pay approximately 19,000 workers in and around the North West have now been repaid by their employers.
Perhaps most concerningly is that the fines sweep across multiple sectors and sizes, from local independents and SME to well-known high street brands.
From April 2026 onwards, the updated Employment Rights Bill (which also includes the FWA) grants more powers to tackle employers underpaying workers and failing to fulfil both holiday and sick pay.
This announcement also comes after the National Minimum Wage rate was increased earlier this year, with millions getting a pay rise and those working full-time on the National Living Wage seeing their families supported by an extra £1,400 per year.
Under the ‘Make Work Pay’ initiative set out by the Labour Party, more than 15 million Brits are expected to benefit from the new measures.
Overall, roughly £6 million has been put back into the pockets of underpaid workers up and down the country following these fines, which are said to have totalled roughly £10.2m. The full list of companies in question can be seen HERE.
Speaking on the news, Employment Rights Minister Kate Dearden said: “This government is taking direct action to ensure workers get every penny they’ve earned, and to put an end to bad businesses undercutting good ones.
“We’re proud to have delivered a strong minimum wage, and enforcing it thoroughly is crucial in our mission to put pounds back in your pocket. I know this news will be welcomed by brilliant businesses across the country, those who know that happy, well-paid staff are at the heart of building a successful company.
“With our new Fair Work Agency and the coming Employment Rights Bill, this government is keeping our promise to Britain to make work pay again.”
If you fear you might be suffering from underpayment by your employer, you can check that your wages are correct online; alternatively, you can call the Acas helpline on 0300 123 1100 or contact their website for more information right HERE.
Emily Sergeant -
4th January 2021 
