Virgin Media has apologised after tens of thousands of customers across the UK experienced several broadband outages yesterday.
The first outage was reported in the earlier hours of yesterday (Tuesday 4 April) morning at around 2am, with the firm confirming just after 8am that it was “aware of an issue that is affecting broadband services” for both customers and contact centres.
It said teams were “currently working to identify and fix the problem as quickly as possible”.
This initial issue was resolved by around 11:30am, with Virgin Media assuring customers it was “closely monitoring the situation”.
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
However, disruption was reported once again at 4pm by Downdetector – which is an online platform that provides users with real-time information about the status of their broadband services – and Virgin Media was forced to address the situation once again by explaining that engineers were “continuing to investigate”.
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With around 55,000 people thought to be affected by the outages nationwide, the company took to social media to “apologise for any inconvenience caused” while work to restore services was being carried out once again.
The company said its engineers were working “flat out” to resolve the issue.
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We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
In a statement on Twitter at 5:25pm yesterday, Virgin Media said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
While these repeat broadband outages were said to have been reported by around 55,000 people, one fifth of those who reported it said they were suffering from a total blackout – which has inevitably lead to some aggravated customers demanding a refund.
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Several called the company out for the fact these disruptions and outages are being followed by a hike in price for their services.
Virgin Media apologises after more than 50,000 customers experienced ‘repeat’ broadband outages / Credit: Kaitlyn Baker (via Unsplash)
“Some cheek telling us our bills are going up 13% whilst our internet isn’t even working,” one customer said on Twitter.
Another customer said: “There’s an honesty about Virgin Media. In response to widespread outages, they take their help pages down and ignore Twitter. Nothing says “switch your broadband, we don’t know what we’re doing” more effectively than that.”
One customer added on Twitter that he believes all customers should “receive compensation in the amount of one month free internet”.
Hi, Virgin Media thanks for warning us. I’ve been running multiple devices off my phone all day 🙄
Can I get a refund for your 17% price hike? Above inflation? @virginmedia
Another customer seeking a refund said on Twitter: “Hi Virgin Media, thanks for warning us. I’ve been running multiple devices off my phone all day. Can I get a refund for your 17% price hike? Above inflation?”
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“Virgin Media need to refund my bill this month,” another angry customer claimed.
“Hope I get some sort of refund,” another said on Twitter.
“You have the cheek to raise prices without improving services. And now a nice 7 hour outage? As long as that profit line stays on the up eh? You clowns.”
Featured Image – Virgin Media
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Icelandic airline offering incredible Northern Lights holiday experience including hotel, breakfast and tours
Danny Jones
Icelandair, the nation’s principal airline and proud flag carrier is offering an incredible package to holiday-goers this winter by giving them a chance to book their flights, hotel, breakfast, multiple unique tours and the opportunity to see the Northern Lights all in one affordable deal.
With the Northern Lights being one of the most magical tourist attractions in the world, its popularity only increases by the year and, as a result, so does the cost of going to see it.
That’s where Icelandair come in: the flight operator is offering Brits an amazing new package centred around the legendary natural light display at a discount. Trust us, you seriously want to consider snapping up this one whilst you can.
From this week, Icelandair is offering UK travellers a special package deal which includes a three-night holiday with return flights, a hotel room with breakfast and three unique and unforgettable Icelandic tours for just £459 per person.
(Credit: Icelandair)
This deal will see holidaymakers board an Icelandair economy flight from either London, Glasgow or Manchester Airport to the nation’s beautiful capital of Reykjavik, with a complimentary 23kg checked bag allowance, plus a 10kg in hand luggage allowance, your choice when it comes to where you want to seat, seat, on-board refreshments and a personal in-flight entertainment system.
For your accommodation, you’ll be staying at the four-star Hotel Island Spa and Wellness Resort, located right near the centre of Reykjavik and treated to breakfast every morning for two adults sharing a room. And then you get to make the most of what the country’s incredible landscape.
Onto the main event of your holiday: Icelandair’s Northern Lights experience is a breathtaking three-to-four-hour tour that allows you to see the glory of the incredible natural phenomenon with your own eyes.
As for the FlyOver Iceland tour, this unique experience is the ultimate flying ride which utilizes state-of-the-art technology to give you the exhilarating feeling of flight. During this virtual journey, you’ll experience the more remote but no less spectacular areas of Iceland through motion, wind, sound and even scents.
People wait their entire lives to experience the Northern Lights. What’s stopping you?
Last but not certainly least, you have the lava show, which is one of the top-rated attractions anywhere in Scandinavia, receiving numerous awards for innovation and educational value. You literally get to watch as they recreate a volcanic eruption and allow you to safely experience hot lava in close proximity.
Once again, all this is yours to enjoy from just £459 per person. We believe the phrase you’re looking for is ‘value for money’.
Available right now until 4 October 2023, you can book to travel to see Iceland and the Northern Lights from November 2023 right up until March 2024.
You book your flights HERE and find out more information about this incredible package via the Icelandair website.
This Greater Manchester area has just been named one of the best in the UK to raise a family
Emily Sergeant
We all know Greater Manchester is home to a wide range of neighbourhoods and residential areas to suit every need.
But one area, in particular, has just been named among the best in the UK to raise a family.
Fresh off the back of two of our region’s towns being highlighted as places that first time buyers should consider looking at to get onto the property ladder, and not long after another two local towns earned themselves a place within the top 20 ‘most desirable’ in Britain, Greater Manchester has now got another title to talk about with pride.
After the team at home security experts ADT decided to do some research into the best places in the country for those looking to raise a family, Trafford has made it into the top 10.
The Greater Manchester borough has earned seventh place on the list after a number of factors were analysed for the research – including the quality of the local schools, the general safety of the area, and the number of parks within walking distance.
The top 10 most family-friendly areas in the UK
Rank
Area
Crime Rate Per 1,000 People, Year ending March 2023
Burglary Rate Per 1,000 People, Year ending March 2023
Average number of Parks, Public Gardens, or Playing Fields within a 1,000 m radius
Percentage of Oustanding and Good Rated Schools and Colleges
Median House Price, Year Ending Dec 2022
Cost of a single bus fare, adult
Family Safety Score /10
1
Waltham Forest
82
3.2
6
82.8%
£520,000
£1.75
7.23
2
Kirklees
111
3.5
6
77.6%
£181,000
£1.60
7.12
3
Havering
76
2.9
4
89.5%
£445,000
£1.75
6.99
4
Bexley
65
2.4
4
81.3%
£425,000
£1.75
6.96
4
Bromley
69
3.1
6
79.7%
£529,000
£1.75
6.96
6
Wirral
96
2.6
6
77.8%
£200,000
£2.00
6.80
7
Trafford
88
4.4
5
83.2%
£193,000
£2.00
6.72
7
Newcastle
124
3.7
8
81.6%
£178,000
£2.00
6.72
9
Hounslow
88
4.2
5
83.2%
£478,000
£1.75
6.64
9
Hillingdon
80
3.6
5
80.5%
£485,000
£1.75
6.64
Waltham Forest in London takes the top spot for the most family-friendly area in the UK, according to the research, as it ranked within the top 15 for both the lowest crime and burglary rates, and also ranked seventh for schools – with 82.8% having a “good” or higher rating from OFSTED.
Kirkless in West Yorkshire took second place, followed by Havering, Bexley, and Bromley all rounding out the top five.
As well as Kirklees placing second and Trafford being in the seventh spot, the Wirral and Newcastle-upon-Tyne are also fellow northern representatives within the top 10.
Trafford has been named one of the best areas in the UK to raise a family / Credit: ADT
Sadly, on the other end of the spectrum, the least family-friendly area in the UK was found to be Birmingham, according to ADT’s research, as despite the average house price being £221,000, with a crime rate of 141 per 1,000 people, and a family safety score of just 2.5/10, the Midlands city takes the bottom spot.
On a more positive note though, when it comes the postcode area with the lowest crime rate in the UK, the North West is representing once again, as this has come out as CW12 3 in Cheshire East.
Emily Sergeant -
5th April 2023 
