Virgin Media has apologised after tens of thousands of customers across the UK experienced several broadband outages yesterday.
The first outage was reported in the earlier hours of yesterday (Tuesday 4 April) morning at around 2am, with the firm confirming just after 8am that it was “aware of an issue that is affecting broadband services” for both customers and contact centres.
It said teams were “currently working to identify and fix the problem as quickly as possible”.
This initial issue was resolved by around 11:30am, with Virgin Media assuring customers it was “closely monitoring the situation”.
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
However, disruption was reported once again at 4pm by Downdetector – which is an online platform that provides users with real-time information about the status of their broadband services – and Virgin Media was forced to address the situation once again by explaining that engineers were “continuing to investigate”.
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With around 55,000 people thought to be affected by the outages nationwide, the company took to social media to “apologise for any inconvenience caused” while work to restore services was being carried out once again.
The company said its engineers were working “flat out” to resolve the issue.
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We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
In a statement on Twitter at 5:25pm yesterday, Virgin Media said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
While these repeat broadband outages were said to have been reported by around 55,000 people, one fifth of those who reported it said they were suffering from a total blackout – which has inevitably lead to some aggravated customers demanding a refund.
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Several called the company out for the fact these disruptions and outages are being followed by a hike in price for their services.
Virgin Media apologises after more than 50,000 customers experienced ‘repeat’ broadband outages / Credit: Kaitlyn Baker (via Unsplash)
“Some cheek telling us our bills are going up 13% whilst our internet isn’t even working,” one customer said on Twitter.
Another customer said: “There’s an honesty about Virgin Media. In response to widespread outages, they take their help pages down and ignore Twitter. Nothing says “switch your broadband, we don’t know what we’re doing” more effectively than that.”
One customer added on Twitter that he believes all customers should “receive compensation in the amount of one month free internet”.
Hi, Virgin Media thanks for warning us. I’ve been running multiple devices off my phone all day 🙄
Can I get a refund for your 17% price hike? Above inflation? @virginmedia
Another customer seeking a refund said on Twitter: “Hi Virgin Media, thanks for warning us. I’ve been running multiple devices off my phone all day. Can I get a refund for your 17% price hike? Above inflation?”
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“Virgin Media need to refund my bill this month,” another angry customer claimed.
“Hope I get some sort of refund,” another said on Twitter.
“You have the cheek to raise prices without improving services. And now a nice 7 hour outage? As long as that profit line stays on the up eh? You clowns.”
Featured Image – Virgin Media
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All-girl K-pop powerhouse aespa book MASSIVE Manchester arena show
Danny Jones
All-girl K-pop group, ‘aespa’, are coming to Manchester for some of their largest performances to date as part of a new global tour.
If you know anything about the K-pop scene, you’ll know that most acts are even bigger than you could ever imagine.
Manchester has gained a steady supply of gigs from artists within the genre over the past year or so, and now aespa are the latest to book the AO Arena for a headline show.
Rest assured, these tickets will fly…
aespa SYNK : COMPLæXITY
Catch the LIVE TOUR in Manchester at @AOArena on Thu 14th January 2027!
Register by [Wed 29 Apr at 6AM PT / 8PM CT / 9AM ET] for access to the artist presale: https://t.co/JuWFFMCE8Q
Dubbed the ‘SYNK : Complæxity World Tour’, this follows on from their last live iteration, ‘æXIS LINE’ shows, which began back in August 2025 and, technically, have only just ended this April.
As per an official press release, “Produced by Live Nation, the tour will bring aespa’s acclaimed live production and immersive performance experience to arenas across Asia, North America, Latin America, the UK, and Europe.”
There are actually just two shows in the entirety of Britain (the other being down in the capital), and Manchester has the good fortune of kicking off not only being the first of both, but the inaugural date of the entire European leg.
Consider us honoured.
Made up of a talented quartet – Karina, Giselle, Winter, and Ningning, the rising South Korean stars – this female-led phenomenon is arguably one of the fastest rising acts in the world of K-pop.
Having now been to a couple of these shows for ourselves, we’re starting to understand that these artists might have some of the most passionate followings on the planet.
Kicking off the latest run of performances back in their home country’s capital of Seoul, they’ll hit multiple continents before wrapping things up in Paris.
aespa EU tour dates 2027
14 January – AO Arena, Manchester
16 Jan – London
19 Jan – Amsterdam
22 Jan – Stockholm
24 Jan – Copenhagen
26 Jan – Berlin
29 Jan – Milan
31 Jan – Barcelona
2 February – Paris
If you’re a fan or are interested in throwing your hat in the ring for a first K-pop gig experience, you can register by signing up for their exclusive pre-sale window.
As for general admission, tickets to see aespa at the AO Arena in Manchester will go live at 3pm on Wednesday, 6 May; you can get ready to grab yours HERE.
Manchester United youth player James Overy praised for wholesome moment with young fan
Danny Jones
Manchester United academy player James Overy is receiving heaps of praise online after a video of a heartwarming interaction between him and a young fan went viral on social media.
The Australian-born youngster joined the club and the Carrington set-up back in the summer of 2024, and has flown somewhat under the radar to plenty of supporters, quietly going about his business and continuing his progression.
However, it’s fair to say he’s had a good month or so, as not only did he provide a crucial assist in the under-18s FA Youth Cup semis against Crystal Palace roughly a fortnight ago – with two goals proving enough to book their spot in a Manchester derby final – but now he’s being hailed off the pitch, too.
Taking the time to not just say hello and chat with the young girl after the game, but go so far in engaging with her as to gift her a pair of his boots, it wasn’t just a lovely gesture, but one that will probably stay with the wide-eyed child forever.
Love this stuff…..2 mins of his time to give that little girl a memory for a lifetime ❤️
Not the point, obviously, but there’s something very charming about him repeatedly asking, “Is that alright?” and double-checking if she’s happy with the colour.
He might not be a born and bred Manc but there’s still something very British about it.
The Aussie, only 18 years old himself, has quickly been applauded for what looked to be some very mature and admirable behaviour: spending time with Reds long after the full-time whistle and showing his own appreciation for their support.
Reactions are as you would expect: “What a lad!”, “What it’s [all] about, inspiring the younger generation. Top man”; “What a legend, hope he’s got a good career ahead of him”, and so on.
Others also noted his ‘humility’ at such a young age, with one person going on to add that “a lot of professional players could learn a lot from that young man.”
Here he is talking about his senior debut against West Ham United when he was just a boy.
Prior to a memorable night of his own in the important win at Old Trafford, Overy received his first national team call-up back in November, but is also eligible for Scotland, having already represented both at various youth levels.
He’s also worn the captain’s armband for the U18s and is one of several prospects that United fans who follow all the age groups are keeping an eye on.
Others in that same squad include the Fletcher twins (sons of former player turned coach, Darren), Chido Obi, and the increasingly promising JJ Gabriel, who is still just 15 himself.
If they all follow the example set by James on how to conduct themselves as professionals, as he did with young Imogen, they won’t go far wrong.
Highlights from Man United’s semi-final victory over Palace in the 2025/26 FA Youth Cup
Emily Sergeant -
5th April 2023 
