Virgin Media has apologised after tens of thousands of customers across the UK experienced several broadband outages yesterday.
The first outage was reported in the earlier hours of yesterday (Tuesday 4 April) morning at around 2am, with the firm confirming just after 8am that it was “aware of an issue that is affecting broadband services” for both customers and contact centres.
It said teams were “currently working to identify and fix the problem as quickly as possible”.
This initial issue was resolved by around 11:30am, with Virgin Media assuring customers it was “closely monitoring the situation”.
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
However, disruption was reported once again at 4pm by Downdetector – which is an online platform that provides users with real-time information about the status of their broadband services – and Virgin Media was forced to address the situation once again by explaining that engineers were “continuing to investigate”.
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With around 55,000 people thought to be affected by the outages nationwide, the company took to social media to “apologise for any inconvenience caused” while work to restore services was being carried out once again.
The company said its engineers were working “flat out” to resolve the issue.
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We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
In a statement on Twitter at 5:25pm yesterday, Virgin Media said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
While these repeat broadband outages were said to have been reported by around 55,000 people, one fifth of those who reported it said they were suffering from a total blackout – which has inevitably lead to some aggravated customers demanding a refund.
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Several called the company out for the fact these disruptions and outages are being followed by a hike in price for their services.
Virgin Media apologises after more than 50,000 customers experienced ‘repeat’ broadband outages / Credit: Kaitlyn Baker (via Unsplash)
“Some cheek telling us our bills are going up 13% whilst our internet isn’t even working,” one customer said on Twitter.
Another customer said: “There’s an honesty about Virgin Media. In response to widespread outages, they take their help pages down and ignore Twitter. Nothing says “switch your broadband, we don’t know what we’re doing” more effectively than that.”
One customer added on Twitter that he believes all customers should “receive compensation in the amount of one month free internet”.
Hi, Virgin Media thanks for warning us. I’ve been running multiple devices off my phone all day 🙄
Can I get a refund for your 17% price hike? Above inflation? @virginmedia
Another customer seeking a refund said on Twitter: “Hi Virgin Media, thanks for warning us. I’ve been running multiple devices off my phone all day. Can I get a refund for your 17% price hike? Above inflation?”
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“Virgin Media need to refund my bill this month,” another angry customer claimed.
“Hope I get some sort of refund,” another said on Twitter.
“You have the cheek to raise prices without improving services. And now a nice 7 hour outage? As long as that profit line stays on the up eh? You clowns.”
Featured Image – Virgin Media
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Aitch wells up in trailer for inspiring Netflix documentary about Kilimanjaro charity climb
Danny Jones
Mancunian musician Aitch has shared a brand-new trailer for his upcoming Netflix documentary charting his inspiring charity climb of Mount Kilimanjaro.
Tissues at the ready.
In case you missed it, the Manchester rapper took on the incredible challenge of summiting the highest peak in Africa last year, all on behalf of the Down’s Syndrome Association.
Sharing the first true glimpse at his moving mountain voyage, the Moston-born artist looks to reveal all in this candid chronicling of his fundraising feat.
Writing in the caption, the 26-year-old said: “Gracie, this is for you and the 40,000 other beautiful people just like you. Don’t Be Afraid!”
For anyone unaware of the context, a couple of years back, Aitch – Harrison James Armstrong, to give the Manc his full given name – announced that he would be embarking on the difficult journey that only 40-60% of trekkers ever successfully reach the top.
Beloved by upwards of 3.1 million followers across his various social media platforms, Grace has become a bit of a community icon and hero all of her own.
Here he is video calling her before his most recent challenge:
They have such a lovely bond.
The inspiration for the 2022 track ‘My G’ with Ed Sheeran on his debut album, Close to Home, the song itself also ended up serving as a significant fundraiser, going on to complete a skydive over Old Sarum airfield with his dad, Mike.
A few clips have been shared on Aitch’s YouTube channel since he first confirmed he would be taking on ‘Kili’, such as his altitude training and other glimpses behind the scenes, but until now, we’ve seen very little footage from the infamous trail itself.
Set to drop later this month, Aitch’s Kilimanjaro doc, entitled Don’t Be Afraid, is releasing on Netflix on Sunday, 26 July – which also just so happens to be ‘Manchester Day‘; we’ll be making sure we don’t miss either of them.
He’s not the only local lad taking on huge obstacles for a good cause.
Featured Images — Screenshots (via Netflix/Instagram)/Anthony Trivet (via Wikimedia Commons)
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Stockport Paralympian Dame Sarah Storey is going on Strictly Come Dancing 2026
Danny Jones
Record-breaking local athlete and Paralympian, Dame Sarah Storey, is set to become the latest to join the Strictly Come Dancing annals.
With the Strictly cast for 2026 steadily being unveiled, we always keep an eye out for the Greater Manchester names in particular.
That being said, we’re buzzing to see the hugely successful Stockport swimmer turned cyclist will be swapping her Team GB kit for sparkly, sequined ballroom gowns and an entirely different type of sport and fitness.
Announced on Friday, 17 July, Storey is the seventh celebrity to be confirmed for the 24th series of the hit BBC show and dancing competition.
Having represented her country not only at nine Paralympics but across two different disciplines after switching to the racing bike back in 2005, she’s our most decorated competitor in the entire history of the Games with 30 medals to her name – 19 of which are gold.
Absolute GOAT levels.
But now the Cheadle Hulme-born is once again set to show her versatility to see how she fares on the dance floor later this year.
Commenting ahead of the new-look season which starts this September, the 48-year-old said: “Embarking on a new challenge so soon after stepping down as an athlete is hugely exciting.
“I have always loved watching Strictly, and my daughter Louisa is a very talented dancer, so to be able to learn from the best and hopefully understand even more about her world is incredibly motivating! I can’t wait to get started!”
This latest sea-change comes not long after the local legend and sporting icon officially announced her retirement from professional sport more than three decades on from first bursting onto the scene.
Thank you for taking the time to leave all the incredible messages. It’s so wonderful to read them and thank you for being the greatest supporters 🥰
— Dame Sarah Storey (@DameSarahStorey) July 9, 2026
What a career she’s had; it obviously didn’t take her long to get tired of sitting still for once, either.
She will be joined by the likes of Lacey Turner, Dani Dyer, Delta Goodrem, Chris Appleton, Cach Mercer and Will Best.
In case you missed it, the upcoming edition of Strictly Come Dancing will be the first since Tess Daly and Claudia Winkleman stepped down, with Emma Willis, Josh Widdicombe and pro dancer Johannes Radebe stepping in as replacements.
In other starring Stockport news, we’ve finally got more info on the final season of a popular programme filmed in the area. Find out more down below.
Emily Sergeant -
5th April 2023 
