Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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Biffy Clyro at Co-op Live, Manchester – tickets, times, setlist and more for UK tour
Thomas Melia
It’s nearly time for one of the biggest gigs of the year, and we’re lucky we didn’t have to wait that long, as Biffy Clyro are playing the Co-op Live arena in Manchester this month – and we have all the important info.
For instance, 2026’s rock calendar really isn’t wasting any time, as the Scottish legends are playing this coming weekend.
Despite being one core member down for this year’s tour in support of their 10th studio album, Futique, we have no doubt that the Kilmarnock icons will still give us both barrels, and you can always guarantee a Manc audience will give it back just as good as they get.
Without further ado, here is everything you need to know about Biffy Clyro at the Co-op in Manchester on 17 January 2026.
Gig guide | Biffy Clyro at Co-op Live – all the key info
Before we do anything else, it’s worth reminding/informing anyone who didn’t already know that this show will unfortunately not be involving James Johnston, who has dropped out of the tour.
One-half of the ginge twins shared a heartbreaking statement online last month, but the announcement was met with an outpouring of support; whilst it’s a shame, we hope he’ll be on the mend very soon.
After kicking straight into fifth gear already, we have no doubt his bandmates will honour him this Saturday and won’t disappoint when it comes to energy.
Are there tickets left for Biffy Clyro in Manchester?
The gig is still going ahead as planned, though, with session bass player Naomi MacLeod stepping in for the shows and having already impressed.
Now, as for those of you wondering if there are any tickets left for Biffy Clyro‘s gig, whilst it is currently low availability, you can find a few last-minute seated options at Co-op Live.
But that’s not all…
Following a huge last-minute clamour for the show, some extra standing tickets for Biffy in Manchester have now been released; you can grab yours HERE.
Who is supporting Biffy at Co-op Live?
Now, in addition to the very exciting hardcore punk outfit, The Armed – a raucous multi-member collective formed in Detroit – who are opening up for Biffy Clyro on the Futique tour, those going to the gig are also getting another cult favourite British band.
Soft Play (who you might better remember as Slaves) are the main support for Biffy in Manchester and across the rest of the tour, and despite just being a duo, they still make A LOT of bloody noise.
Even when they were ‘Slaves’, these boys have thrived here. (Credit: David Edgar via WikiCommons)
Biffy Clyro stage times for 2026 ‘Futique Tour’ dates
Now, as for when you can expect each of these support acts to take the stage, doors will open from 6pm, and the first warm-up performances from The Armed is due to begin around an hour later, with Soft Play following them at approximately 7:30pm.
Regarding the headliners, Biffy Clyro are scheduled to get the main event underway at roughly 8:50pm, accordingto the most recent set times posted on their social media.
The venue’s curfew is typically restricted to 11pm, giving people plenty of time to get home, but things can run over into extended hours on busy weekends like this.
‘Futique Tour’ setlist
As for what we expect the gang to play, we have the benefit of a few Futique shows having already been and gone, not to mention being very well reviewed.
We’d usually turn to the likes of the ever-trusty Setlist.fm, but luckily this time the legendary NME have done the work for us. The setlist can obviously change from night to night, but here’s a general idea:
Here’s what @BiffyClyro played as they kicked off their epic 2026 ‘Futique’ UK and Ireland tour
Special Biffy Clyro Futique pop-up for Manchester show
Another rather exciting part of the pre-gig fanfare this time around is that Biffy Clyro are hosting dedicated merchandise pop-ups across the UK ahead of the band’s gigs in each city.
On for a limited-time only, we’d advise getting those ducks in a row and nailing your schedule to make sure you leave enough time to visit one if you’re interested.
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Promising everything from special edition vinyls, tees, and even more, such as exclusive even tattoo sessions, Manchester’s Biffy Clyro merch pop-up venue is yet to be confirmed, so keep your eyes peeled on social media.
You can find the full list of details for over locations down below.
How to get to Co-op Live – travel advice, parking and more
Tram
For those of you heading to Co-op Live, you’ll be glad to know it’s right next door to a rather famous big blue stadium and its integrated Metrolink stop.
Head along the light blue or orange lines directly to the Etihad Campus or Ashton-under-Lyne, and you can get off the tram literally spitting distance from the arena. You can find the full map HERE.
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Trams run frequently on the Ashton-Eccles line to the Etihad stop, with services leaving every six minutes from the city centre and until 1:00am on Fridays and Saturdays.
Bus
You can find the full list of bus routes HERE, with the one in closest proximity to the venue being the 53 bus, which runs from Cheetham Hill through to Higher Crumpsall, Old Trafford and Pendleton, leaving just a two-minute walk to Co-op Live. You also get free Bee Network travel with any valid event ticket.
Getting there by car and parking
If you’re driving, there is limited parking available at the venue, but this must be pre-booked ahead of time, and there are designated drop-off areas.
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The postcode is M11 3DU, and you can follow the signs towards the wider Etihad Campus as you get closer; directions to the adjacent drop-off points will also be signposted.
Keep in mind that congestion on the roads close to the stadium is expected to gather around two hours prior to any event, so if you are travelling on the road, these are the suggested times they provide come event day, though estimates will obviously vary:
Alan Turing Way (both directions): plan an additional 20 minutes into any journey by road.
Hyde Road (eastbound): expect an additional 15 minutes to be added to your journey.
Mancunian Way (westbound): plan for an extra 10 minutes of travel time.
There are also three park-and-ride facilities near Co-op Live, but be advised that the Velopark and Holt Town stops will be closed post-event to help safely manage crowds:
Lastly, Co-op Live is only a half-hour stroll from Manchester Piccadilly, and you could even walk along the canal all the way to the front door if you fancy taking the scenic route.
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Greater Manchester now also offers the option to hire bikes through the Beryl app, with riders able to locate, unlock, get to their destination and then safely lock up the bike all through an easy-to-use app. There are hire points just near the south-west corner of the Etihad Stadium on Ashton New Road.
For more information on all travel options, you can check out the enhanced journey planner.
TGI Fridays to close even more UK locations as franchise falls further into administration
Danny Jones
Yes, American export and multinational TGI Fridays is closing even more locations across the UK following the previous batch of restaurant shutdowns.
This comes after Liberty Bar and Restaurant Group, the parent company which oversees the global TGI Fridays franchise, filed a third notice to appoint administrators this week.
Founded way back in 1965 and opening in the UK by the 80s – 1990 here in Manchester, to be specific – the New York-born diner brand continues to struggle all over Great Britain.
The only city centre TGIs was hit by the first raft of closures in October 2024, and now another Greater Manchester branch is on the chopping block.
TGIs Preswitch and Royal Exchange have both been shut for some time (Credit: David Dixon/The Manc)
Announced on Wednesday, 14 January, a further 16 TGI Fridays restaurants are shutting down imminently amid administration.
Totalling just 33 transatlantic venues left, this also means the loss of around 450 jobs, though the company insists they believe it to be the best decision to help “reinvigorate” the brand.
In a statement, Global President of TGI Fridays, Phil Broad, said: “We’ve been working closely to explore all available options for securing the long-term future of TGI Fridays in the UK, and believe that this is the best outcome for the business, preserves jobs, and offers a strong platform for success and growth.
As per an official press release shared on Monday, TGI bosses are hoping to reassert their presence in the American bar and grill scene as well as casual dining culture with a “bold new 1-2-3 strategic vision.”
Meanwhile, you can see the full list of TGI Fridays sites closing in Great Britain down below:
It seems that the entities within the hospitality sector, no matter how big or small, are still being struck by rising business rates, inflation and the general cost of living crisis.
I suggest you speak to your team @RachelReevesMP … an emergency cut in VAT is the ONLY lever you have to save thousands of Hospitality businesses folding. Much of Europe has VAT rates 10-13% to support their Hospitality industry.
For now, at least, the now only remaining regional TGI Fridays in the Trafford Centre (which has been there since 1998) is set to stay open.
In the case of the site in Tameside, the 36-year-old spot has unfortunately closed with immediate effect.
As for those sadly now without a job, it’s absolutely gutting – sending love and support from everyone here at The Manc Group, and we hope other parties at Ashton Leisure Park will step in to help when and where they can.
This is far from the only recognisable name closing down local venues, either…
Emily Sergeant -
22nd November 2022 
