Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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A tribute festival in memory of Mani from The Stone have been announced
Danny Jones
After plenty of talk and rumours ever since his passing, a tribute festival in memory of Gary ‘Mani’ Mounfield will honour the late great Stone Roses and Primal Scream bass player later this year.
Despite various organisations and regional residents having observed their own memorial services following his death on 20 November 2025, the city and Greater Manchester as a whole made it clear that they wanted to carry out a more dedicated form of remembrance.
And we couldn’t agree more.
Deciding to remember him in the past best way possible – by celebrating one of his greatest loves and legacies: music – ‘Manichester’ festival will be held this spring.
Hosted in partnership with Madchester.com and simply dubbed as “a tribute to a true Manc legend”, names both new, old and current will be joining the inaugural Manichester lineup.
Organised by the website and iconic Manchester streetwear brand GIOGOI, not to mention being “blessed by Mani’s family” directly, artists playing will range from those who were lucky enough to have played with him or, like us all, were simply left inspired by his unforgettable basslines.
As well as a ‘AAA headliner’ still yet to be confirmed, there are some serious legendary names on here, both local and beyond; at the minute, the roster of acts is looking like this:
Manichester 2026 lineup
Cast
Peter Hook (Joy Division, New Order)
The Kowloons
A “specially assembled core band” featuring Aziz Ibrahim (The Stone Roses), Rowetta, Simone Butler (formerly Primal Scream) and Mick Rossi (Slaughter and The Dogs)
Dave McCabe (The Zutons)
Baz Fratelli (The Fratellis)
Zak Starkey (Mantra of the Cosmos)
Steve White (ex-Oasis drummer)
Jon McClure (Reverend and the Makers)
However, as they have teased in the announcement, “that’s just the start”, and with more names incoming, many are already trying to guess who the headliner could be. Some have even suggested Ian Brown himself might get up on the stage…
As per an official statement, key artwork for the event comes from the one and only and equally influential Stone Roses guitarist, John Squire, whose new designs will feature on flyers, limited-edition physical tickets and other promotional materials.
Manichester will take place on Saturday May 30, doors open 2pm.
Most importantly, all the proceeds from the special one-off in memoriam show will go towards Mani’s and Imelda’s twin boys, Gene and George – and who knows? This could be the start of a brand-new annual festival spawned in the name of a very special Mancunian.
GIOGOI added: “Manchester is the best city in the world, and we do things differently here. This is Manchester showing up. This is Madchester showing love. This is ‘Manichester’.“
Taking place on Saturday, 30 May and held at Diecast on Ducie Street in Manchester city centre from 2pm, it’s sure to be a momentous ocassions with thoughts of Mani and his family looming large in everyone’s minds.
The Premier League is keeping its crucial cap on away game ticket prices – for now
Danny Jones
The Premier League has announced it is extending its crucial price cap for away games, as the general cost of match tickets continues to creep up all over the country.
Most season card holders, be they here in Greater Manchester or elsewhere, are likely looking at their annual spending going up simply, so steps like these are key in keeping first division football as affordable as possible.
And that’s just the ongoing cost of living, let alone the clubs that are continuing the trend of charging more each year and, unfortunately, even pricing some supporters out entirely.
With that in mind, the news of England’s top-flight sides voting unanimously to keep the £30 cap intact for at least another two years comes as relief to those who spend most of the year putting their hard-earned cash towards following their team home and away.
BREAKING: The Premier League extend £30 cap on away tickets for another two seasons 🚨 pic.twitter.com/L336aZwmn3
Now confirmed to remain in place until the end of the 2027/28 campaign, travelling fans obviously still spend plenty of money on transport and so on every year, but at least they don’t have to worry about rising general admissions.
At least not for the time being…
Writing in a statement, the Premier League said: “Away fans help create the incredible atmosphere Premier League matches are renowned for. Since the cap’s implementation in 2016, it has contributed to attendance at away games increasing from 82% to 91%.”
They also acknowledged the significant and regular funds that supporters still spend on these trips, with plenty of people online also praising the Football Supporters’ Association (FSA), which helped spearhead the campaign over a decade ago.
With so many other obstacles still getting in the way of fans making it to games either at their usual stadium or on an away day – not least of all the constant and increasingly frustrating rescheduling of fixtures – it’s good to see this isn’t an area the Prem are trying to target.
As always, the multi-billion-pound business can always seek out other, newer money spinners, and we’re absolutley certain they will. For instance, there’s at least one happening over in Spain that we’d happily see carried over here.
Following the news, this now means that fans will ultimately have enjoyed 12 back-to-back seasons of the benefit, and long may it continue.
Nevertheless, the biggest barrier for people to watch the beautiful game at its highest level in the UK remains the cost of standard tickets.
The likes of Manchester United, Arsenal, Leeds and more have already let matchgoers know that their season ticket prices will be going up, and the likes of Man City have already seen backlash for increasing rates amid the expansion of the Etihad Campus.
Emily Sergeant -
22nd November 2022 
