Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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Liam Gallagher says what everyone’s thinking about SNL’s Oasis sketch dubbed ‘the worst skit ever’
Danny Jones
Oasis frontman Liam Gallagher has responded to the recent SNL sketch about the band’s reunion and, like virtually everyone else on the planet, he struggled to find it funny.
Put it this way, his reaction was much more short and sweet than most people’s.
In case you missed it, the legendary US comedy sketch show Saturday Night Live (more commonly known as SNL) recently tried to hop on the bandwagon of the worldwide Oasis buzz following the announcement of their comeback.
With no exaggeration, it’s one of the biggest pieces of news not only in music but that the entertainment industry has seen in a long while so, naturally, the long-standing satirical comedy show felt like they had to comment on it. We just kind of wish they hadn’t…
There is a very good chance that this Oasis skit from SNL is the worst thing you will see today, perhaps this week and quite possibly ever. It is grim.
The Saturday Night Live Oasis sketch is bafflingly and embarrassingly bad. I implore you not to watch it, as I did, thinking people were exaggerating its awfulness. Forget the lack of any humour, what were those accents? Essex?
Let us caveat this by assuring you that there have been plenty of genuinely great SNL sketches down the decades and there’s a reason the series has been going for nearly half a century – this just sadly isn’t one of them. Brace yourselves.
Panned by both native and British viewers alike, the attempt to tap into the excitement and poke fun at the ever-amusing Gallagher brothers wasn’t just a swing and miss, it was a complete strike-out as the Yanks would say.
As just one of countless people put it on social media: “Don’t even know where to start with this. Legitimately one of the worst skits I’ve ever seen. Even worse than that Sydney Sweeney dog cheerleader one they did, and that’s saying something.” Seriously, people hate it.
Despite the fact that there’s always been a rich vein of comedy around Oasis – be it the Burnage boys’ perpetual squabbling and unwavering egos, the caricatured look plus the almost overly performative Mancunian persona of the band and their fans – they couldn’t tap into it any of it convincingly at all.
Naturally, Liam Gallagher himself obviously saw the sketch, which has now been dubbed “excruciating”, “beyond cringe” and perhaps “one of the worst ever” online, and when asked his opinion replied in typically dismissive LG fashion:
Put in the nicest way possible, the whole thing just feels like a skit written by someone who clearly isn’t much of a fan and has very little real knowledge of Oasis whatsoever, but who also fundamentally has no real grasp of any real British culture, let alone anything to do with Manchester.
Nevertheless, the Oasis reunion has seemingly brought joy to most of us here in the UK and indeed many other countries around the world including the US, as Manchester’s most famous sons have also sold out all over their North American tour dates despite never quite making it quite as big there.
You can watch all three minutes and 27 seconds of the now infamous Oasis SNL sketch down below but we will warn you now, as good as some of their skits have been over the years this one is genuinely like pulling teeth…
Featured Images — SNL (via YouTube)/Stefan Branding (via Wikimedia Commons)
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WWE brings out Manc UFC champion Tom Aspinall and his belt at Co-op Live
Danny Jones
WWE Live landed at Manchester’s Co-op Live arena for the first time on Wednesday night and they had a surprise guest waiting in the wings with them too: none other than local UFC star Tom Aspinall.
It was only back in July that the Manc mixed martial artist was last at Co-op Live for UFC 304, the first sporting event held at the state-of-the-art entertainment venue, where he put in one of the most ruthless displays of the year.
Aspinall not only retained his interim heavyweight title in the highly-anticipated rematch against Curtis Blaydes but he finished off with American inside less than a minute, stunning spectators inside the arena who had stayed up waiting until 4am to watch him.
With that in mind, the global wrestling franchise decided to give the Co-op crowd another chance to see the man himself for a little bit longer.
As you can see, as a fellow fighter and champion at the top of his game, it only felt fitting that Aspinall be welcomed to the ring by the WWE‘s Cody Rhodes and the reaction was as you would expect.
Getting a much different entrance than his usual cage walk, the 31-year-old from Atherton with Salfordian roots and trained at the likes of Leigh Self Defence Studio got the home fans going and even helped do a bit of promo work in the ring with Rhodes and Austrian wrestler Gunther.
Helping set up for the impending Crown Jewel event – the inaugural new standalone face-off between their in-house Raw and SmackDown brands set to take place in Saudia Arabia – Aspinall did his best to whip up the audience.
To be honest, no disrespect to the very high-profile wrestlers who landed in 0161 this week, but we think plenty of those in the stands were more buzzing to Aspinall than anyone.
Just listen to that reaction:
Wow, Tom Aspinall showing up at a WWE show is awesome!
While we didn’t get to see the ‘Honey Badger’ get involved in any scraps on the night and his cameo didn’t go on for too long, it’s undeniably cool to see a local athlete once again basking in a much-deserved bit of the spotlight.
Moreover, the WWE is one of the biggest entertainment industries on the planet, so being given that platform is not only huge for him but for Manchester and the UFC‘s UK audience as a whole.
While Tom has been enjoying a well-earned break following his most recent victory, he did recently confirm that he is “ready to go” as a backup fighter for the upcoming Jon Jones vs Stipe Miocic main event on the UFC 309 fight card.
If he were to be roped into the octagon for this one, it would finally see him come against legend Jones and give him a shot at earning the title of undisputed heavyweight champion. Now wouldn’t that be something special for the British fight scene?
There wasn’t too much to watch, but here’s how Tom Aspinall won the belt he brought out at WWE Live in Manchester.