Sam Smith has issued a statement after their Manchester concert was abruptly stopped just a few songs in.
Initially, the thousands of fans inside the AO Arena thought there’d been a power cut – but then around 23 minutes later the house lights came back up and everyone was told the gig was off.
The pop sensation had performed just four songs, and dedicated their huge show to the late, great Tina Turner.
Sam had also teased a ‘surprise’ last song for Manchester on their Twitter account, later revealing a new Madonna collaboration, leading plenty to hope that the duo would perform together on stage.
Sam has now addressed last night’s incident on the Gloria tour, which left fans ‘gutted’, with a statement on their Instagram story.
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They wrote that they struggled with their vocals, just weeks after a virus that forced several other shows around the UK to be cancelled.
Sam Smith added that they were ‘heartbroken’ to not have finished the show in Manchester after being ‘so excited’.
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They wrote: “Dearest sailors, I don’t know what to say honestly.
“I fought off a virus a few weeks ago and since then we have travelled across Europe and had such incredible shows. Today in soundcheck I felt fine and was so excited to give Manchester an amazing show tonight, with a special surprise at the end.
“During my third song, I noticed something wrong with my voice. I prayed it was just my voice waking up for the show but into the fourth song I could feel something was really wrong.
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“I came off stage and have tried everything to get my voice back in gear but it won’t.
“I am honestly heartbroken I couldn’t finish the show tonight for you all.
Many of Sam’s fans – who call themselves ‘Sailors’ – sent get-well wishes to the 31-year-old star. Others demanded a refund…
One person blasted the lack of information and confusion inside the arena, saying: “If Sam Smith cancelled their show tonight due to their voice, surely they should have cancelled it BEFORE, seems insensitive to stop mid show, turn lights on and say there’s issues at an arena where there was a serious terrorist attack, talk about anxiety for the crowd.”
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Someone else echoed this, saying: “No idea what’s gone on at the Sam Smith concert but if it genuinely is vocal issues I think they need to put out a statement asap. Not fair to cause so much unnecessary worry & anxiety with such a significant week in Manchester.”
Sam Smith’s statement after cancelled their Manchester gig after four songs. Credit: InstagramSam Smith was at the AO Arena Manchester this week. Credit: Publicity picture
One person wrote: “It was hideous how it happened and how the crowd had to wait to be told after they where sounding literally incredible – but they’ve got to look after themselves and their voice ultimately. The promo for the Madonna song was up on digital billboards across Manchester too…”
Addressing the ‘surprise’ that had been teased before the gig, someone said: “The surprise is there is no surprise and you’ve all gotta go home early x.”
It’s not yet known if fans will be offered refunds or if the gig will be rescheduled to a new date.
Government to introduce price cap on ticket touts and launch consultation on dynamic pricing
Danny Jones
The UK government are finally set to install a price cap on re-sale tickets for touts and open an official consultation on the growing trend of dynamic pricing.
If you’ve bought a ticket to a live music show over the past year or so, you’ll have noticed that ticket prices in general are on the up – particularly if purchased from a reseller, in which case you might have paid through the nose for the privilege.
Not only does ticket touting remain a prevailing problem in the industry, with tonnes of tickets for big shows, especially, being snapped up in bulk or by bots and listed for re-sale before you’ve even added them to your basket, but the advent of this new dynamic pricing lark has made things even harder.
You only have to look at the controversy and chaos surrounding Oasis’ reunion tour, which ultimately saw some fans paying significant amounts more for practically the same ticket just a few days later in what many dubbed as ‘fraud’ and even ’emotional blackmail’.
Justin Timberlake at Co-op Live Manchester was one of countless gigs where ticket prices fluctuated. (Credit: The Manc Group)
Tackling resellers head-on
Knowing full well that people will go to extreme lengths to try and see the musicians and artists they love so dearly – in some cases being backed into a corner as the final figure displayed on the screen when they checkout suddenly jumps up – the modern ticketing industry is severely broken.
With all that in mind, the government are now looking to enact more stringent measures on resellers, by announcing a new price cap on tickets put back up for sale which is set to be introduced (hopefully) in the very near future.
Targeting sites infamous for inflating re-sale costs such as Viagogo, StubHub and others, the bill published on Friday, 10 January proposes a price cap of face value plus 10-30% but no more, with an obvious aim to keep that number as low as possible.
According to the current figures, touts reportedly cost music fans alone more than £145 million in extra re-sale fees when purchasing tickets every year – a frankly ridiculous sum. There will always be tickets ending up on re-sale sites, that’s unavoidable, but a price cap could seriously improve the situation.
The Manc music legends themselves claim they had little control over the situation.
Down with dynamic pricing
Labour, who were voted into power back in July, are also set to try and combat dynamic prices, which essentially sees gigs and events set people back more or less depending on how the popular ticket sales have been up to that point, market trends and general demand. An initial review was called for last year.
Put simply, the more people want to attend a gig, platforms like Ticketmaster feel they are able to jack up their margins even after the initial price point has been established. The European Commission has been investigating these methods since September 2024.
Although it is still unclear as to the exact time scale of when these changes will come in, Labour MP Chris Bryant told NME that although they are still in the early stages, it is “now just a matter of how the government takes action.” And that’s where you come in.
The consultation is also crucially public, with the calling for people to submit their evidence on current pricing practices and continue engaging in the discussion throughout the progress. New Year’s Resolution: let’s curb ticket touts as much as we possibly can.
The AO Arena is giving away FREE tickets for a year to celebrate 30 years in Manchester
Daisy Jackson
The AO Arena has announced it’s giving away free tickets for a year to celebrate its 30th anniversary in Manchester.
The iconic music venue has welcomed the biggest names in the world in its three decades, with millions of us making memories for life inside its huge space.
And now you could win VIP tickets for an entire year, simply for sharing those memories with the AO Arena.
Fans who submit their old photos, videos and tickets will be in with a chance to win tickets to all the shows coming up in 2025 – which already includes massive gigs like Kylie Minogue, Katy Perry and Busted vs McFly.
AO Arena wants to dig deep into ‘first gig’ nostalgia territory, using fan-submitted snaps to build a collection of Manchester memories.
Were you in the same room as Taylor Swift, did you party like it was 1999 (because it was) with Spice Girls, did you cry over the sight of Gary Barlow or cry laughing with Peter Kay?
Britney Spears and Beyonce are among the names who have performed at AO Arena in its 30 year history. Credit: Supplied
Whatever your AO Arena memories are, you can share them before the end of the month to be entered into the competition to win VIP tickets for the year.
One overall winner picked at random will get the ultimate VIP experience, including access to a premium suite and The Beautiful North, as well as access to The Mezz with panoramic views of the main stage.
The 30th birthday campaign has been inspired by Adele’s monumental When We Were Young performance at Glastonbury, and all these memories will be projected around the arena before every performance.
You can submit your footage and enter the competition via the AO Arena website HERE.
Daisy Jackson -
25th May 2023 
