“The days of suits are over”: The disruptive Manchester startup doubling its headcount with young talent
Dotted is partnering with University of Manchester, Manchester Metropolitan University and the University of Salford for a major recruitment day - giving youngsters the best possible chance of acquiring a fulfilling first role (coinciding with the government’s scheme to create jobs for young people).
When you picture a workspace for a company that outsources sales to software vendors, what comes into your head?
It’s probably not a trendy open-plan environment with glossy oak-style furnishings tinged in a distinctive purple hue, is it?
But that’s exactly what the Dotted offices look like.
Then again, everything here is different – from the aesthetic right down to the way they do business.
“It’s a Wolf of Wall Street atmosphere in here, sometimes,” laughs co-founder Azmat Sherwani, gazing out through the glass window at people punching numbers into phones.
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“We’ve got a very different kind of culture.”
It’s true that both businesses and graduates have had it tough over the past few months. UK employment figures have suffered a big dip – and 18-24 year-olds are being hit hardest.
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But Dotted is keeping its faith in youth. And it’s seeing huge success as a result.
At a time when organisations across the world are making redundancies, Dotted – a startup that sits at the hub of the city’s corporate scene in Spring Gardens – is doubling its headcount.
“We’ve got a lot to offer young people in their first real role,” Azmat says.
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“This is a stimulating and fun work environment. It’s a place that gets results but we also have a great time doing it.”
Dotted has provided an outsourced sales function for software vendors since 2019, working with firms from Ireland to India.
Now, the company is partnering with University of Manchester, Manchester Metropolitan University and the University of Salford for a major recruitment day – giving youngsters the best possible chance of acquiring a fulfilling first role (coinciding with the government’s scheme to create jobs for young people).
According to the founders, the secret to Dotted’s success lies in this non-traditional ‘youth over experience’ approach to sales.
During a turbulent time, the brand is boldly diversifying by expanding their service offering to accelerate the growth of their customers – and it’s doing so with youth at its core.
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By creating a stimulating environment packed with happy staff, Dotted has found a way to give brands a faster, more effective way to push their products; reducing sales costs by 70% in the process.
“The average age here is 25. We embrace youth,” says Azmat.
“We take on hungry, young people and graduates who want to make an impression and get their foot on the ladder.
“We don’t believe in the old way of working. The days of suits are over.”
This fresh attitude has transformed Dotted into one of Manchester’s most exciting, sought-after and most successful startups.
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Team members also enjoy a number of benefits – including flexible hours, unlimited holidays, a personal trainer for gym sessions downstairs, and a rooftop garden.
As hundreds of companies across Manchester scale back and exercise caution, Dotted is behaving very differently to many of their competitors.
The brand is being disruptive. And it’s doing it with the power of young people.
“I do love the culture we’ve created here,” Azmat says.
“Work hard, play hard.”
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The Dotted Recruitment Day is Friday 4 September. Visit their website to learn more about enrolling.
You can also learn more about the services Dotted offer here.
Business
Aldi announces ‘special’ 62-hour closure of all its 1,000+ stores across UK – this is why
Emily Sergeant
Aldi has announced that it’ll be closing the doors of all of its stores across the UK for 62 hours next month for a ‘special’ reason.
Christmas is always known to be one of the busiest periods of the year for the retail industry, and Boxing Day has a reputation for being the ultimate day for shopping deals and discounts in the UK – but this year, just like it has done on several years in the past, Aldi has made the decision to close all of its stores nationwide on this bank holiday.
The supermarket retailer says it wants to thank its colleagues ‘for all their hard work’ throughout the year by giving them some extra time to spend with their families.
This means that all Aldi stores will be closed on both 25 and 26 December.
That’s not all though, as stores will also be closed on New Year’s Day, and will reopen once again on Friday 2 January 2026.
Aldi has announced a ‘special’ 62-hour closure of all its UK stores / Credit: Aldi UK
Opening hours at different Aldi stores across the UK will vary in the lead-up to Christmas, so it’s important to check the times for your local store, but the retailer has confirmed that most branches will be operating extended hours to ‘ensure customers can stock up ahead of the big day’
In the interim period between Christmas and New Year, stores will reopen as usual on Saturday 27 through to Tuesday 30 December, with reduced hours also likely on New Year’s Eve.
Speaking on the decision to shut up shop for a full 62-hour period this festive season, Rebecca Heley, who is the Communications Director at Aldi UK, said: “Christmas is a special time, and we want to ensure all of our colleagues have the opportunity to relax and enjoy it with their loved ones.
“That’s why all Aldi stores will be closed on Boxing Day this year.
“We know how hard colleagues work to deliver an amazing Christmas for our customers, and this is one small way of saying thank you.”
Featured Image – Aldi UK
Business
UK’s best and worst parcel delivery companies named following new research
Emily Sergeant
Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.