The loathed Avanti West Coast service has finally restored its timetable of trains between Manchester and London, four months after it temporarily slashed services and suspended ticket sales.
The troubled train line said that it was suffering with ‘severe staff shortages’ after many of its drivers refused to work overtime – something it had previously relied on to keep services running smoothly.
Passengers this week have been facing frequent cancellations and delays, sometimes mere minutes before scheduled departure times.
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Many will have expected disruption with the extremely cold weather and the ongoing strike action this week, but Avanti has been telling disgruntled passengers that the issue is staff shortages – again.
Those trying to travel to and from the capital have reported fellow passengers having to sit on the floor, multiple services in a row being cancelled, and huge delays to trains.
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Credit: Avanti West Coast
The unreliable service has been a sticking point for Greater Manchester Mayor Andy Burnham, who has been publicly demanding that Avanti has its contract stripped. He has said it’s ‘unbelievable how they treat people paying sky-high prices’.
And it appears the Government is keeping a close eye on the company now.
At Prime Minster’s Questions on Wednesday, Rishi Sunak said: “Our priority immediately is to support the restoration of services before then making any long-term decisions on the operation of the West Coast franchise, but we will be closely monitoring Avanti’s rollout of its recovery plan and holding them to account for delivering for passengers.”
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A spokesperson for Avanti told the Commons’ Transport Committee that they accept the company has ‘damaged trust in the travelling public’.
Richard Scott, director of corporate affairs at the West Coast Partnership (of which Avanti West Coast is part of) said: “The service we have provided over recent months has not been good enough.
“We apologise, I apologise unreservedly for that. We have been working extremely hard over the last few months to get a new timetable in place.
“I accept fully we have damaged trust in the travelling public over coming months and it will take time to get back. But the timetable, new rosters, new diagrams that are in place I believe will allow us to do that.”
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Since Avanti’s new timetable was introduced on 12 December,
Stockport Labour member Navendu Mishra said, with no small trace of irony: “I spoke in the West Coast Main Line debate today and called on the Government to strip @AvantiWestCoast of the franchise.
“Now at Euston station to travel home to Stockport. Of course the next 7 Avanti services from Euston to Stockport are either delayed or entirely cancelled.”
I spoke in the West Coast Main Line debate today and called on the Government to strip @AvantiWestCoast of the franchise.
Now at Euston station to travel home to Stockport. Of course the next 7 Avanti services from Euston to Stockport are either delayed or entirely cancelled.🤯
On the very first day of the new timetable, several people found themselves facing departures boards full of delays and cancellations.
One person said: “First weekday operation of the new rail timetable. As ever a complete disaster trying to travel on @AvantiWestCoast between London and Manchester… when will it be a pleasure and not a trauma to make this journey again?”
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First weekday operation of the new rail timetable. As ever a complete disaster trying to travel on @AvantiWestCoast between London and Manchester… when will it be a pleasure and not a trauma to make this journey again? pic.twitter.com/Xi9mW45WzY
Several other people have publicly slammed their journeys with Avanti this week, with one person saying it’s time to ‘consign this wretched franchise to the dustbin of history’.
Ah. @AvantiWestCoast have just cancelled my train. And most trains to MCR. The old magic lingers a little longer…
When's your contract up @AvantiWestCoast literally a shocker of a service today 3 trains cancelled. Passengers sitting on the floor. Its time you give up your monopoly on the railway. @Mark_J_Harper
The @AvantiWestCoast shambles continues….train delayed waiting for crew, ah sod it we can’t bothered so let’s just cancel it…. Come on @AndyBurnhamGM – the time has come to consign this wretched franchise to the dustbin of history… cc @helenpidd 😎
Earlier this month, back when Avanti was running its reduced timetable, passengers said they were left ‘stranded’ when the last two trains to Manchester were cancelled.
In that instance, Avanti offered an ‘alternative travel option’, which was to get the train to Birmingham and then sit on a coach to Manchester – 88 miles away.
We haven't left people stranded Aaron, we have provided an alternative travel option for you. The last two are cancelled due to staff shortages. – Pete
Avanti's um, stellar customer service, when they cancel the last two trains out of LDN and the only alternative is a train and then a bus going another SEVENTY MILES, which will *at least* double the journey time and get everyone home in the middle of the night. Come on, mannnn https://t.co/LTMk5J1V4N
Other people reported having to stand in the toilets because there was no room on board packed services after multiple services were cancelled.
Absolute scenes at Euston – sold out train cancelled, all crammed on another sold out train. I am literally standing in the toilet. Open first class for gods sake, @AvantiWestCoast are the worst of the worst. Shut the fuckers down! pic.twitter.com/hqeVVzmS3w
#AvantiWestCoast trains are a f’kn shambles. Loads of us stranded all day trying to get from Mcr Piccadilly to Euston & now from Euston to Piccadilly. Major delays, cancelled trains, rammed phone lines, extra money payed for taxis & buses & we pay full whack for this shit service pic.twitter.com/yZA0Pt7AMb
When announcing the new timetable, Barry Milsom, Executive Director of Operations and Safety at Avanti West Coast, said: “We know in recent months our customers have not been getting the service they deserve.
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“We are sorry for the enormous amount of frustration and inconvenience this has caused and are grateful for the patience our passengers have shown.
“Over the last few months, our sole focus has been to do everything we can to return to a more resilient operation which delivers more services for our customers and communities.
“This timetable is based on a robust and sustainable roster for our staff, achieved by working with our people and the unions. It provides a better working pattern for staff and our customers will benefit from more trains, greater connectivity and tickets on sale much earlier. Crucially, the new timetable is not dependent on overtime.”
Featured image: Avanti West Coast
News
Pop-up park and rides announced to manage ‘sheer volume’ of people travelling to Manchester city centre
Daisy Jackson
Four new pop-up park and rides will open in Greater Manchester from this week, to help people travelling into the city centre over the Christmas period.
Transport for Greater Manchester has announced the scheme will kick in to handle the ‘sheer volume’ of people heading into town for festive events and Christmas shopping, with around 80,000 extra trips made in one weekend alone last year.
The news comes after a weekend that saw car parks congested and the city streets gridlocked with traffic.
TfGM is now encouraging people to use public transport – including the new park and ride services – instead of driving this winter.
The four park and rides will provide an extra 1000 free parking spaces, with frequent bus shuttles then completing journeys into Manchester city centre.
Millions of people are expected to visit this year for events including the Manchester Christmas Markets, shopping, football matches, concerts and nights out.
The Bee Network is hoping to help all those people save cash, beat traffic, and keep the city centre moving.
Other measures being introduced this year, as part of a joint approach by TfGM, Manchester City Council and Greater Manchester Police (GMP), include later-running trams at weekends, temporary parking restrictions and traffic measures, and round-the-clock CCTV monitoring.
Trams will run until 1am on Fridays and Saturdays over the Christmas period, with extra double trams running at busy times.
Temporary weekend parking restrictions are being introduced on Swan Street and Liverpool Street, with weekend closures inbound on Corporation Street to reduce congestion around Shudehill, and a no right turn from the Arndale car park to ease congestion on Withy Grove.
The four new park and rides, with 1,000 extra parking spaces, will be open every Saturday and Sunday from this Saturday (22 November) until 21 December.
They’ll be located at Booth Street West, Central Park, Belle Vue and Irwell Place.
People are urged to plan their journeys carefully this Christmas.
Danny Vaughan, Chief Network Officer at TfGM said: “Christmas is one of the best times to enjoy Manchester – so much is going on and there’s such a buzz to the city centre. Our message is clear … the Bee Network is the best way to get there and home again. Board the bus, jump on the tram and plan your journey in advance.
“With plenty of frequent buses and trams to and from the city centre, single bus fares from just £2 and trams from just £1.40, the Bee Network is the easiest, quickest and most affordable way to travel this Christmas.
“Our pop-up park and rides mean you don’t need to struggle for parking in the city centre, but can park for free and finish the journey on a dedicated bus for just £2 single or £4 return and completely free for under 16s.
“As well as the new pop-up park and rides, there’s also 24 park and ride sites across Greater Manchester where you can park for free and jump on the tram – with all the locations and latest tram times available in the Bee Network app.
“We know roads and the network are going to be really busy, especially at weekends. That’s why we’re working closely with Manchester City Council and GMP on a joined-up approach to keep people moving safely around the city as they experience the brilliant things it has to offer.”
Councillor Tracey Rawlins, Executive Member for Clean Air, Environment and Transport, said: “Christmas is always a hectic period on our roads and this year we are redoubling our collective efforts to keep the transport network moving across Greater Manchester.
“With millions of people set to visit Manchester City Centre we are urging people to plan their journeys ahead of time and where possible, leave the car at home. There are a huge number of ways to get to town, be that a bus, tram or train, and these will often be a quicker and cheaper alternative.”
GMP appeals after pedestrian potentially involved in police pursuit dies following M60 collision
Emily Sergeant
A public appeal has been issued after a pedestrian was killed following a collision between the M60 and M66.
Greater Manchester Police (GMP) explained that the pedestrian – confirmed to have been a 19-year-old man – was struck by a vehicle travelling southbound on the M66 as it meets the M60 at Simister Island at around 9:40pm this past Sunday evening (16 November).
According to investigating officers, it’s believed the deceased male may’ve been in a car previously involved in a pursuit with a GMP patrol.
A blue BMW X3 was initially spotted driving at speed on Bury Old Road and then went through a red light, which led to a police pursuit.
Police lost sight of the vehicle, before subsequently finding it on the Junction 18 roundabout of the M60, where it was believed to be abandoned after having collided with another vehicle, and the passengers had fled the scene on foot along the motorway.
Once the BMW passengers had fled the scene, this is what is thought to have lead to a collision with a Tesla – where the 19-year-old man sadly died.
Now, police are appealing to the public for information, witnesses, and CCTV or dashcam footage.
At this time, no arrests have been made in relation to the incident, and in line with what is said to be ‘normal procedure’, referrals have been made to GMP’s Professional Standards Directorate and the Independent Office for Police Conduct (IOPC) for investigation.
Speaking as the appeal has been issued, DC Ian Lawton from GMP’s Serious Collision Investigation Unit (SCIU), said: “Officers initiated a pursuit in accordance with policy after a vehicle failed to stop for police after being seen driving at speed, and the subsequent collision and tragic fatal injuries are now part of an independent review with the IOPC.
“We extend our condolences to the family, and are appealing for anyone with information to please come forward and report.”
Can you help? Any with any information is asked to contact GMP on 0161 856 4741, quoting reference number 3150 of 16/11/2025, or information can also be shared using the ‘report’ tool or LiveChat function at www.gmp.police.uk.
Alternatively, you can contact Crimestoppers anonymously on 0800 555 111.
Featured Image – David Dixon (via Wikimedia Commons)
Daisy Jackson -
16th December 2022 
