The loathed Avanti West Coast service has finally restored its timetable of trains between Manchester and London, four months after it temporarily slashed services and suspended ticket sales.
The troubled train line said that it was suffering with ‘severe staff shortages’ after many of its drivers refused to work overtime – something it had previously relied on to keep services running smoothly.
Passengers this week have been facing frequent cancellations and delays, sometimes mere minutes before scheduled departure times.
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Many will have expected disruption with the extremely cold weather and the ongoing strike action this week, but Avanti has been telling disgruntled passengers that the issue is staff shortages – again.
Those trying to travel to and from the capital have reported fellow passengers having to sit on the floor, multiple services in a row being cancelled, and huge delays to trains.
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Credit: Avanti West Coast
The unreliable service has been a sticking point for Greater Manchester Mayor Andy Burnham, who has been publicly demanding that Avanti has its contract stripped. He has said it’s ‘unbelievable how they treat people paying sky-high prices’.
And it appears the Government is keeping a close eye on the company now.
At Prime Minster’s Questions on Wednesday, Rishi Sunak said: “Our priority immediately is to support the restoration of services before then making any long-term decisions on the operation of the West Coast franchise, but we will be closely monitoring Avanti’s rollout of its recovery plan and holding them to account for delivering for passengers.”
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A spokesperson for Avanti told the Commons’ Transport Committee that they accept the company has ‘damaged trust in the travelling public’.
Richard Scott, director of corporate affairs at the West Coast Partnership (of which Avanti West Coast is part of) said: “The service we have provided over recent months has not been good enough.
“We apologise, I apologise unreservedly for that. We have been working extremely hard over the last few months to get a new timetable in place.
“I accept fully we have damaged trust in the travelling public over coming months and it will take time to get back. But the timetable, new rosters, new diagrams that are in place I believe will allow us to do that.”
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Since Avanti’s new timetable was introduced on 12 December,
Stockport Labour member Navendu Mishra said, with no small trace of irony: “I spoke in the West Coast Main Line debate today and called on the Government to strip @AvantiWestCoast of the franchise.
“Now at Euston station to travel home to Stockport. Of course the next 7 Avanti services from Euston to Stockport are either delayed or entirely cancelled.”
I spoke in the West Coast Main Line debate today and called on the Government to strip @AvantiWestCoast of the franchise.
Now at Euston station to travel home to Stockport. Of course the next 7 Avanti services from Euston to Stockport are either delayed or entirely cancelled.🤯
On the very first day of the new timetable, several people found themselves facing departures boards full of delays and cancellations.
One person said: “First weekday operation of the new rail timetable. As ever a complete disaster trying to travel on @AvantiWestCoast between London and Manchester… when will it be a pleasure and not a trauma to make this journey again?”
Several other people have publicly slammed their journeys with Avanti this week, with one person saying it’s time to ‘consign this wretched franchise to the dustbin of history’.
Ah. @AvantiWestCoast have just cancelled my train. And most trains to MCR. The old magic lingers a little longer…
When's your contract up @AvantiWestCoast literally a shocker of a service today 3 trains cancelled. Passengers sitting on the floor. Its time you give up your monopoly on the railway. @Mark_J_Harper
The @AvantiWestCoast shambles continues….train delayed waiting for crew, ah sod it we can’t bothered so let’s just cancel it…. Come on @AndyBurnhamGM – the time has come to consign this wretched franchise to the dustbin of history… cc @helenpidd 😎
Earlier this month, back when Avanti was running its reduced timetable, passengers said they were left ‘stranded’ when the last two trains to Manchester were cancelled.
In that instance, Avanti offered an ‘alternative travel option’, which was to get the train to Birmingham and then sit on a coach to Manchester – 88 miles away.
We haven't left people stranded Aaron, we have provided an alternative travel option for you. The last two are cancelled due to staff shortages. – Pete
Other people reported having to stand in the toilets because there was no room on board packed services after multiple services were cancelled.
Absolute scenes at Euston – sold out train cancelled, all crammed on another sold out train. I am literally standing in the toilet. Open first class for gods sake, @AvantiWestCoast are the worst of the worst. Shut the fuckers down! pic.twitter.com/hqeVVzmS3w
#AvantiWestCoast trains are a f’kn shambles. Loads of us stranded all day trying to get from Mcr Piccadilly to Euston & now from Euston to Piccadilly. Major delays, cancelled trains, rammed phone lines, extra money payed for taxis & buses & we pay full whack for this shit service pic.twitter.com/yZA0Pt7AMb
When announcing the new timetable, Barry Milsom, Executive Director of Operations and Safety at Avanti West Coast, said: “We know in recent months our customers have not been getting the service they deserve.
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“We are sorry for the enormous amount of frustration and inconvenience this has caused and are grateful for the patience our passengers have shown.
“Over the last few months, our sole focus has been to do everything we can to return to a more resilient operation which delivers more services for our customers and communities.
“This timetable is based on a robust and sustainable roster for our staff, achieved by working with our people and the unions. It provides a better working pattern for staff and our customers will benefit from more trains, greater connectivity and tickets on sale much earlier. Crucially, the new timetable is not dependent on overtime.”
Featured image: Avanti West Coast
News
How and where to recycle or donate your Christmas tree in Manchester | 2026
Emily Sergeant
The new year is here, and the ’12 days of Christmas’ are up… which means it’s time for a fresh start.
Christmas Day and New Year’s Eve both feel like things of the past now, and for most of us, this is our first proper week back at work too, which means (if you haven’t already) it’s time to tackle the task of taking down and putting away all the festive decorations – even if it is one of the dullest times of the year and it signals that the magic of Christmas is over.
For those of us that opt for a real Christmas tree though, the end of the year always brings one question – now what do we do with it?
Manchester City Council has aimed to answer that very question by providing residents with a handful of different ways to recycle their Christmas trees to make sure they’re put to good use and don’t go to waste or get dumped.
Here’s the different options.
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Recycle it in your food and garden waste bin
You can recycle your Christmas tree by cutting it up and placing it in your food and garden waste bin, but you’ll need to make sure you take the following steps before doing so.
Remove all decorations and fairy lights
Take off the base or wooden block if your tree has one
Make sure the trunk is not thicker than your wrist. Wood thicker than your wrist is too big and can’t be put in the garden and food bin. Large trunks and wooden bases can be taken to a recycling centre.
Donate it to charity
Did you know you can donate your Christmas trees to charity? That’s right – for residents living in Manchester, all you’ll need to do is register your tree with national charity JustHelping, along with a donation towards the collection, and you can help a local hospice or charitable cause in the city-region.
The money raised will go to good causes in the area, including Moya Cole Hospice (previously St Anne’s Hospice), Francis House, and We Love Manchester.
You can find more information and register your tree here.
It’s time to take down and recycle our Christmas trees for another year / Credit: Myriam Olmz | Tanbir Mahmud (via Unsplash)
Take it to a local drop-off point
You can drop your real tree throughout January at:
Angel Meadow Park (entrance Old Mount Street) – M4 4HA
Wythenshawe Park and Gardens Athletics Track – M23 0PH
Heaton Park (Middleton Road entrance) – M8 4NB
Boggart Hole Clough (near the Visitor Centre) – M9 7DH
Patchett Street, off Hyde Road in Ardwick – M12 4RY
Bring it to your local recycling centres
And finally, wherever you live in Manchester, you can take your real Christmas tree – and even your artificial tree that is beyond reuse – to your local recycling centre for free of charge, but it’s worth noting that if you’re planning on using a van, pick-up truck, or a twin-axle trailer to dispose of your tree, then you’ll probably need to apply for a permit.
You can find information about your nearest recycling centre here.
Are you elsewhere in Greater Manchester? Recycle for Greater Manchester (R4GM) has teamed up with local councils and charities across the region to provide Greater Manchester residents in all 10 boroughs with several different options for either recycling or donate their old Christmas trees.
Featured Image – Jelleke Vanooteghem (via Unsplash)
News
NHS releases list of first conditions set to be eligible for new ‘online hospital’
Emily Sergeant
The first conditions that are set to be eligible for video appointments via the new NHS online hospital have been revealed.
In case you hadn’t heard, back in September of last year, the Government has announced that the NHS would be setting up an ‘online hospital’ known simply as NHS Online – which will not have a physical site and instead digitally connect patients to expert clinicians anywhere across the country.
Ultimately, this means patients can be seen faster than normal, as teams triage them quickly through the NHS App and let them book in scans at times that suit them at centres closer to their home.
NHS Online – which will begin to see its first patients in 2027 – is expected to deliver the equivalent of up to 8.5 million virtual appointments and assessments in its first three years, according to the NHS, which is four times more than an average NHS trust.
And now, the NHS has selected nine ‘common’ conditions which will be the first to be treated by the NHS Online service.
📲 Introducing NHS Online 📲
A new digital hospital will transform healthcare.
From 2027, you'll be able to get specialist care:
✅ straight to your home via the NHS App ✅ faster than a traditional hospital appointment ✅ wherever you live in England
Women’s health issues, including severe menopause symptoms and menstrual problems that can be a sign of endometriosis or fibroids, will be among the conditions available for online referrals, as will prostate problems like prostate enlargement and a raised prostate specific antigen (PSA) level, along with eye conditions including cataracts, glaucoma, and macular degeneration.
NHS Online will also provide support for other painful and distressing conditions, such as iron deficiency anaemia and inflammatory bowel disease (IBD).
So, how will NHS Online work then? Well, when a patient has an appointment with their GP, they will have the option of being referred to the online hospital for their specialist care instead, and then from there, they’ll be able to book directly through the NHS App.
Once referred to the online hospital, patients will have the ability to see specialists from around the country without leaving their home or having to wait longer for a face-to-face appointment.
The NHS has released a list of the first conditions set to be eligible for the new ‘online hospital’ / Credit: Nordwood Themes (via Unsplash) | rawpixel
If they need a scan, test, or procedure, then they’ll be able to book this in at a time that suits them at Community Diagnostic Centres closer to home.
Patients will also be able to track their prescriptions and get advice on managing their condition at home too.
“We’ve selected nine common conditions which the NHS Online service will initially provide support for when it launches next year, including some women’s health issues as well as prostate problems,” commented Professor Stella Vig, who is the National Clinical Director for Elective Care at NHS England.
“We know that these conditions can be painful and difficult to cope with so providing faster, more convenient access to diagnosis and treatments will have a real and positive impact on people’s lives.”
Daisy Jackson -
16th December 2022 
