The loathed Avanti West Coast service has finally restored its timetable of trains between Manchester and London, four months after it temporarily slashed services and suspended ticket sales.
The troubled train line said that it was suffering with ‘severe staff shortages’ after many of its drivers refused to work overtime – something it had previously relied on to keep services running smoothly.
Passengers this week have been facing frequent cancellations and delays, sometimes mere minutes before scheduled departure times.
ADVERTISEMENT
Many will have expected disruption with the extremely cold weather and the ongoing strike action this week, but Avanti has been telling disgruntled passengers that the issue is staff shortages – again.
Those trying to travel to and from the capital have reported fellow passengers having to sit on the floor, multiple services in a row being cancelled, and huge delays to trains.
ADVERTISEMENT
Credit: Avanti West Coast
The unreliable service has been a sticking point for Greater Manchester Mayor Andy Burnham, who has been publicly demanding that Avanti has its contract stripped. He has said it’s ‘unbelievable how they treat people paying sky-high prices’.
And it appears the Government is keeping a close eye on the company now.
At Prime Minster’s Questions on Wednesday, Rishi Sunak said: “Our priority immediately is to support the restoration of services before then making any long-term decisions on the operation of the West Coast franchise, but we will be closely monitoring Avanti’s rollout of its recovery plan and holding them to account for delivering for passengers.”
ADVERTISEMENT
A spokesperson for Avanti told the Commons’ Transport Committee that they accept the company has ‘damaged trust in the travelling public’.
Richard Scott, director of corporate affairs at the West Coast Partnership (of which Avanti West Coast is part of) said: “The service we have provided over recent months has not been good enough.
“We apologise, I apologise unreservedly for that. We have been working extremely hard over the last few months to get a new timetable in place.
“I accept fully we have damaged trust in the travelling public over coming months and it will take time to get back. But the timetable, new rosters, new diagrams that are in place I believe will allow us to do that.”
ADVERTISEMENT
Since Avanti’s new timetable was introduced on 12 December,
Stockport Labour member Navendu Mishra said, with no small trace of irony: “I spoke in the West Coast Main Line debate today and called on the Government to strip @AvantiWestCoast of the franchise.
“Now at Euston station to travel home to Stockport. Of course the next 7 Avanti services from Euston to Stockport are either delayed or entirely cancelled.”
I spoke in the West Coast Main Line debate today and called on the Government to strip @AvantiWestCoast of the franchise.
Now at Euston station to travel home to Stockport. Of course the next 7 Avanti services from Euston to Stockport are either delayed or entirely cancelled.🤯
On the very first day of the new timetable, several people found themselves facing departures boards full of delays and cancellations.
One person said: “First weekday operation of the new rail timetable. As ever a complete disaster trying to travel on @AvantiWestCoast between London and Manchester… when will it be a pleasure and not a trauma to make this journey again?”
ADVERTISEMENT
First weekday operation of the new rail timetable. As ever a complete disaster trying to travel on @AvantiWestCoast between London and Manchester… when will it be a pleasure and not a trauma to make this journey again? pic.twitter.com/Xi9mW45WzY
Several other people have publicly slammed their journeys with Avanti this week, with one person saying it’s time to ‘consign this wretched franchise to the dustbin of history’.
Ah. @AvantiWestCoast have just cancelled my train. And most trains to MCR. The old magic lingers a little longer…
When's your contract up @AvantiWestCoast literally a shocker of a service today 3 trains cancelled. Passengers sitting on the floor. Its time you give up your monopoly on the railway. @Mark_J_Harper
The @AvantiWestCoast shambles continues….train delayed waiting for crew, ah sod it we can’t bothered so let’s just cancel it…. Come on @AndyBurnhamGM – the time has come to consign this wretched franchise to the dustbin of history… cc @helenpidd 😎
Earlier this month, back when Avanti was running its reduced timetable, passengers said they were left ‘stranded’ when the last two trains to Manchester were cancelled.
In that instance, Avanti offered an ‘alternative travel option’, which was to get the train to Birmingham and then sit on a coach to Manchester – 88 miles away.
We haven't left people stranded Aaron, we have provided an alternative travel option for you. The last two are cancelled due to staff shortages. – Pete
Avanti's um, stellar customer service, when they cancel the last two trains out of LDN and the only alternative is a train and then a bus going another SEVENTY MILES, which will *at least* double the journey time and get everyone home in the middle of the night. Come on, mannnn https://t.co/LTMk5J1V4N
Other people reported having to stand in the toilets because there was no room on board packed services after multiple services were cancelled.
Absolute scenes at Euston – sold out train cancelled, all crammed on another sold out train. I am literally standing in the toilet. Open first class for gods sake, @AvantiWestCoast are the worst of the worst. Shut the fuckers down! pic.twitter.com/hqeVVzmS3w
#AvantiWestCoast trains are a f’kn shambles. Loads of us stranded all day trying to get from Mcr Piccadilly to Euston & now from Euston to Piccadilly. Major delays, cancelled trains, rammed phone lines, extra money payed for taxis & buses & we pay full whack for this shit service pic.twitter.com/yZA0Pt7AMb
When announcing the new timetable, Barry Milsom, Executive Director of Operations and Safety at Avanti West Coast, said: “We know in recent months our customers have not been getting the service they deserve.
ADVERTISEMENT
“We are sorry for the enormous amount of frustration and inconvenience this has caused and are grateful for the patience our passengers have shown.
“Over the last few months, our sole focus has been to do everything we can to return to a more resilient operation which delivers more services for our customers and communities.
“This timetable is based on a robust and sustainable roster for our staff, achieved by working with our people and the unions. It provides a better working pattern for staff and our customers will benefit from more trains, greater connectivity and tickets on sale much earlier. Crucially, the new timetable is not dependent on overtime.”
Featured image: Avanti West Coast
News
The Greater Manchester high street that now has THREE great wine bars in a 200m stretch
Daisy Jackson
A popular suburb of Greater Manchester seems to be having a bit of a wine bar moment – and for once, we’re not talking about Stockport.
Prestwich has a buzzing little food and drink scene, and just this week has welcomed a brand-new wine bar.
That brings the total number of wine bars in the village to three – and they’re all in just a 200m stretch of the high street.
The latest addition is Cellar Door, headed up by siblings Ben and Sarah and sitting side-by-side with acclaimed neighbourhood restaurant The Pearl.
Cellar Door joins long-standing favourite Whole Bunch Wines (formerly known as Grape to Grain) and the new-ish Chin Chin, which comes from the same team behind Elnecot in Ancoats.
And beyond that, The Pearl has a ‘wine window’ where they’ll pass your drink out to you to drink on their pavement bistro tables.
If you much prefer a decent glass of wine instead of a pint, Prestwich is becoming the new hotspot for a bar crawl.
Read on for more on each of these brilliant independent businesses.
Cellar Door
Cellar Door is the newest wine bar to open in Prestwich. Credit: The Manc Group
The newest wine bar on the Prestwich high street is Cellar Door, opened just this month by brother and sister Ben and Sarah.
It’s their first project together and is stocked with more than 200 different wines, plus plenty of beers (including some local names), selected batched cocktails served ice-cold, and a menu of nibbles too.
Spanning two floors, there’s a sunny balcony upstairs for sunnier days, but in the meantime, get cosy in a booth with a glass of something from their VAST vino collection.
Whole Bunch Wines (formerly Grape to Grain) wine shop in Prestwich. Credit: The Manc GroupWhole Bunch Wines (formerly Grape to Grain) wine shop in Prestwich. Credit: The Manc Group
An ‘off licence with a difference’, Whole Bunch Wines (which used to be known as Grape to Grain) is Prestwich’s original spot for a wine.
Almost a decade old now, Whole Bunch Wines has a proper enomatic wine machine which means you can have a glass of their chosen bottles each week (without committing to a full bottle – though no judgement if you do want to do that too).
They also have a counter stuffed with cheese, meat and fresh bread so you can customise yourself a deli board.
There’s not much better than grabbing a bottle to take away from Whole Bunch, then changing your mind and cracking it open sat on one of the barrel tables outside instead.
Last but definitely not least on this mini wine crawl around Prestwich is Chin Chin.
This lovely spot comes from the team behind Elnecot, who initially opened it as Dokes Pizzeria (but then Rudy’s opened up opposite and honestly, who can be arsed) before pivoting it to be a wine bar.
There’s jazz vinyls playing, an enormous selection of rotating wines, a smart interior of tiled tabletops and moody red paint, and – a weekly highlight for locals – Sunday Sessions with roast dinner-inspired sandwiches and £4 pints.
Manchester City hit with backlash from season ticket holders after ‘divisive’ North Stand update
Danny Jones
Manchester City have shared a new update on the impending North Stand expansion and concourse upgrade, but the most recent reveal has been met with plenty of backlash from supporters set to suffer the consequences.
The Etihad is currently undergoing a major transformation that will see numerous new facilities added to the wider campus experience – most notably the increased capacity of the North Stand, which will make room for a further 7,000 or so fans.
Back in March, the club revealed the official brand partners for their upcoming on-site hotel, which will also accompany a new sky bar and rooftop stadium walk experience as part of the wider plans, but while adding more seats and things for matchgoers to do sounds good on paper, it’s come at a cost for many.
Reacting to the news of social media, many regular fans are now set to be forced out of their seats to make way for more hospitality sections at the end of the stadium, meaning the post has proved ‘divisive’ to say the least.
Are you joking? I’ve sat in the same seat for almost 20 years and this is how I find out I’m ‘relocating’. It’s an absolute disgrace the way you’re treating loyal fans in favour of tourists. I was there when we were shit, do you think they will be here if we go to shit again?
As you can see, both Blues, neutrals, and even rivals alike are expressing their shock and disappointment in not only the decision but the manner in which the announcement was made.
One person said on X: “You turfed me and hundreds of others out of our seats four seasons ago when you dug them up for digital signage. We were all split up and had to scrape around for new seats. Had enough of all the new rules and digital tickets/transfers. I sit on my sofa now and save £3k.
Reply in the comments underneath the response, a Manchester United fan added: “I don’t like City, but this is something I can stand with [fans] on.”
Even well-known online commentators like ‘HLTCO’ (Hopkin Looking To Curl One), a.k.a. Dan Cook – a notable Crystal Palace die-hard – shared his two cents online.
“Man City season ticket holders are being told that they’re being permanently moved from the seats they’ve had for years to accommodate a new corporate seating area”, he wrote, adding: “This is the sort of thing that fans everywhere have to push back against; these clubs see us as a nuisance.”
In terms of what the stadium overhaul looks like, the latest CGIs show the first proper glimpse of the new ‘Cross Bar’ that will “offer a relaxed, social atmosphere” for around 300 fans, as well as the new ‘City Hall’ concourse area, which will cater to around 500 punters both on game-days and beyond.
As detailed in the full statement on the club website, they have insisted that they will be supporting those “may need to move seats ahead of the commencement of the 2026/27”, clarifying that no one will need to be relocated to accommodate the Cross Bar, specifically.
They go on to add: “We understand that relocating seats may be unsettling, and we are here to support these fans”. They have promised things like a “priority relocation window” and, most crucially, a guarantee that they won’t have to pay more to sit in what is typically a more expensive stadium block.
However, while they have also assured that people will be able to move groups of seats so as to stay around their friends, as explained by a user above, this is easier said than done and ticket uncertainty remains a big concern among the fan base.
What do you make of the latest Etihad Stadium news, City fans?
Daisy Jackson -
16th December 2022 
