Avanti West Coast has been ordered to release train tickets for its services further in advance, or face “formal measures” otherwise.
After customers have been claiming that the rail firm’s decision to only release tickets just a few days ahead of travel dates mean they are often being denied cheaper rates, Avanti West Coast has been told by rail regulator the Office of Rail and Road (ORR) to submit an improved recovery plan for producing timetables and releasing tickets by 2 February, or face “formal measures” if it fails to.
Since taking over from Virgin Trains back in December 2019, Avanti now runs the West Coast Mainline between London Euston and Glasgow Central, and also serves the Midlands, North West of England, and North Wales.
The rail firm is responsible for operating the route from Manchester Piccadilly to London Euston.
Most rail operators have a 12-week booking window for tickets, but so far this month, passengers looking to book tickets for weekend travel on Avanti West Coast Services have only been able to buy them just a few days in advance, while weekday tickets have also been released far later than what should be expected.
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Avanti West Coast told to release train tickets earlier or face ‘formal measures’ / Credit: TPE
Avanti has blamed the delay in tickets becoming available on it having to produce bespoke timetables in partnership with Network Rail during engineering work that are currently going on, and says tickets can only be put on sale once timetables are confirmed.
But the ORR says the rail operator is still “falling short”, and that passengers are “rightly frustrated” at the deteriorating services.
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“By 2 February, we expect Avanti to identify what has gone wrong and set out how it intends to get back to releasing timetables in normal industry timescales so that passengers can plan and book journeys with greater confidence,” said Stephanie Tobyn, Strategy, Policy, and Reform Director of the ORR.
“Failure to produce an acceptable plan or to deliver improvements may lead to more formal measures.”
The ORR says the rail operator is still “falling short” of what is expected / Credit: Avanti West Coast
Addressing the order to improve services, a spokesperson for Avanti West Coast said: “Unfortunately, some tickets for Saturdays and Sundays have only been available at short notice due to having to write unprecedented numbers of bespoke timetables to accommodate industrial action and engineering work which has stretched industry train planning resources.
“We know this causes huge uncertainty and inconvenience for passengers, and we’re sorry for that.
“Weekend tickets are now on sale up to mid-February, and by mid-March we’ll be selling weekend tickets six weeks out.”
Featured Image – Avanti West Coast
News
Government to begin giving millions of UK workers ‘significant’ pay rises from this week
Emily Sergeant
The Government is to begin giving more than three million workers across the UK a ‘significant pay boost’ from this week.
Announced as part of last year’s Budget, and in a bid to ‘put thousands of pounds back in the pockets of working people every year’, the Government confirmed back at the beginning of February that a new National Living Wage of £12.21 per hour, and a new National Minimum Wage of £10 per hour would take effect from April onwards.
Ministers said the 6.7% increase to the National Living Wage – which is now worth £1,400 a year for an eligible full-time worker – is a ‘significant step’ towards delivering the manifesto commitment to deliver a ‘genuine’ living wage.
Today, millions of working people will get a pay rise as the National Living Wage and National Minimum Wage increase.
New rates:
🔹 from £11.44 to £12.21 if you’re 21 and over 🔹 from £8.60 to £10.00 if you’re 18-20 🔹 from £6.40 to £7.55 if you’re under 18 or an apprentice
— UK Prime Minister (@10DowningStreet) April 1, 2025
On top of this, the National Minimum Wage for 18-20-year-olds is also set to go up by a record increase of £1.40 an hour, which means full-time younger workers eligible for the rate will see their pay boosted by £2,500 a year.
The minimum wage pay boot has also been called the first step towards removing the ‘unfair’ age-bands that see a 21-year-old getting paid more than a 20-year-old for doing the same job.
According to the Government, this is also the first time the National Living Wage has taken into account the cost of living and inflation.
Three million UK workers will be getting a ‘significant’ pay rise from this week / Credit: Pexels
“In the last Parliament, living standards were the worst on record and sky-high inflation was crushing working people’s finances,” commented Chancellor Rachel Reeves, explaining why the pay boosts are being introduced.
“Making work pay is good for workers, will strengthen businesses’ workforces, and will grow our economy for years to come.
“It’s a key milestone on my number one mission to get more money in people’s pockets as we deliver our Plan for Change.”
Not only that, but the minimum hourly wage for an apprentice is also set to be boosted later this year too, with an 18-year-old apprentice seeing their minimum hourly pay increase by 18% to £7.55 an hour.
As a result of these particular changes, a further four million workers also could benefit from the positive spill-over impacts of the rate increases.
Featured Image –
News
Body of woman found in River Mersey last year finally identified after ‘extensive’ investigation
Emily Sergeant
The body of woman who was found in the River Mersey last year has finally been identified.
Following what has been described as an ‘extensive investigation’ by Greater Manchester Police‘s (GMP) Major Incident Team to determine the identity of the body, which was sadly discovered in the river adjacent to Chorlton Water Park on 21 March 2024, the family of the victim has now been informed and supported by specialist officers.
The victim has been formally named as 38-year-old Laura Stanley, who was originally from Derbyshire but was living in Stockport.
After the body was discovered, and ‘exhaustive and determined’ investigation by GMP officers began to identify here, including detailed checks of both national and international databases.
The Major Incident Team (MIT) also closely worked in collaboration with specialist forensic service providers to create an anthropological profile, which eventually culminated in the creation of a facial reconstruction image.
Following several media appeals, a relative of Laura contacted officers and then a DNA match was confirmed through a familial link.
“Laura was a kind and gentle person with a great sense of fun and adventure,” Laura’s family said in a heartbreaking tribute to her.
“She was generous, thoughtful, caring and always keen to volunteer within the community. Laura was a proud and loving mum and she will be greatly missed by her girls and all of her friends and family who loved her dearly.”
The River Mersey, across from Chorlton Water Park, where Laura’s body was discovered / Credit: Wikimedia Commons
While Laura has now been identified, police say further investigations will take place to understand her last movements, the events that led to her death, and her discovery in the river.
Additionally, as is standard practice, GMP’s Professional Standards Directorate is also reviewing a previous missing report relating to Laura in the time before the discovery of her body, which will determine prior contact relating to Laura, and whether the appropriate measures were enacted.
#UPDATE | A woman who was discovered in the River Mersey last year has been identified following an extensive investigation by officers in GMP’s Major Incident Team.
Thank you to those of you who have shared our appeals over the last year.
Anyone who knew Laura and thinks they may be able to assist with the investigation is asked to contact police by calling 101, or by using the Live Chat Service at gmp.police.uk, quoting log number 1191 of 21 March 2024.
Alternatively, you can contact the Major Incident Team Syndicate 3 directly on 0161 856 9479, or the independent charity Crimestoppers anonymously on 0800 555 111.
Emily Sergeant -
25th January 2023 
