Andy Burnham has slammed the proposed closure of train station ticket offices as “wholly inadequate” for Greater Manchester.
Around three out of five train stations in England currently have a staffed ticket office – but in case you hadn’t heard, the government-run Rail Delivery Group (RDG) announced earlier this week that it’s looking to change that moving forward, and unveiled plans to “bring station staff closer to customers” by moving them out of ticket offices and onto platforms and concourses instead.
Bringing staff out from ticket offices would apparently allow the rail industry to “respond to that generational shift in customer behaviour” just like other similar industries and organisations have, the RDG said.
Ticket office facilities will remain open at the stations and interchanges considered by the RDG to be the “busiest”, but aside from this, the rest would be closed.
If the proposed changes are accepted, the RDG says closures would be “phased in gradually”.
ADVERTISEMENT
The industry body has now launched a 21-day public consultation on the proposed closures, and is asking passengers for their thoughts on the proposals.
Ticket offices could be closed at ‘nearly every’ train station in England / Credit: RDG
Since the proposed closures were announced, several concerns were raised.
ADVERTISEMENT
One notable criticism on the plans came from Transport for the North (TfN), with a spokesperson issuing a statement and acknowledging that while the organisation “understands the way people buy tickets is changing” and that there “needs to be reform”, this should, however, be done in a “holistic” way that considers the needs of all station users and local communities.
“We are concerned that the focus on ticket office staffing in isolation of wider investment could lead to disadvantaging certain passengers and communities,” the TfN spokesperson explained.
Another vocal critic was Mayor Andy Burnham, who took to Twitter shortly after the RDG’s announcement to slam the proposed plans and insist that the Greater Manchester Combined Authority(GMCA) would be “fighting this hard” with Greater Manchester‘s best interests at heart.
ADVERTISEMENT
Reeling from the news that FIFTY ticket offices are set to close at rail stations across GM.
Feels like the Government is determined to put the North’s railways into not-so-managed decline.
We will be fighting this hard and will say more about it tomorrow.
Mr Burnham tweeted earlier this week: “Reeling from the news that FIFTY ticket offices are set to close at rail stations across Greater Manchester. Feels like the Government is determined to put the North’s railways into not-so-managed decline.
“We will be fighting this hard and will say more about it tomorrow.”
As promised, the Mayor of Greater Manchester has now taken the fight one step further and has penned a letter to Transport Secretary Mark Harper to express his discontent and brand the proposals as “wholly inadequate”.
He has also called for an “immediate suspension” to rail operator Northern‘s process, otherwise he will “have no other option” but to consider legal action.
🗣️ "Passengers and staff have been taken aback by the scale of the proposed changes. To announce them without prior warning and head straight into a 21-day consultation period feels wholly inadequate to an issue of this seriousness."
— Mayor of Greater Manchester (@MayorofGM) July 6, 2023
In the letter to Mark Harper, Mr Burnham says that passengers and staff in Greater Manchester have been “taken aback by the scale of the proposed changes”, and that it feels as though they are being “railroaded through” without proper consultation on the impact they would have on passengers – particularly disabled people and older people.
ADVERTISEMENT
The Mayor argues that the proposals would “further damage the confidence of passengers in our railways at precisely the time when we are all seeking to attract more people to use public transport and rebuild vital revenue.”
He is calling on Northern to suspend the public consultation with immediate effect until they “publish an Equalities Impact Assessment (EQIA) to help inform consultation responses”, and has argued that current plans cannot “adequately be assessed without one”.
On top of that, he also said 21 days is a “clearly insufficient” amount of time for people to judge “such a far-reaching set of proposals”.
Featured Image – Flickr
News
Medlock Square: Manchester’s new £300 million entertainment destination on the Etihad Campus
Danny Jones
Manchester’s newest entertainment destination, located over at the ever-growing Etihad Campus, has finally been given a name ahead of its launch later this year.
Alongside the recently announced and Radisson-run hotel, Medlock Square will see the Manchester City-partnered mini leisure district aim to become a new must-visit part of the city.
Hoping to draw in crowds beyond just matchdays and those heading to concerts across the way, approximately £300 million is being pumped into the project.
With Co-op Live having already brought huge revenues into Greater Manchester, it isn’t just set to be a pricey development, but one that will look to serve as yet another money spinner for the wider City Football Group (CFG) and the City Region.
Credit: CFG (supplied)
Unveiling the first CGIs of the square this week, this new area will essentially see attractions and activities spill out of the Etihad Stadium, Co-op Live and the soon-to-open Medlock hotel and on to the campus as a whole.
With other parts of Sportcity already revolving around the footballing epicentre, such as the Manchester Regional Arena and National Squash Centre, this will not only see even more sporting events and supporters brought to the roughly 80-acre plot, but also fans of various other forms of entertainment.
For instance, within the plans that already include the food and drink offerings you would expect – with Radisson Blu backing more of the relaxation and indulgent side of things – other activities include everything from “an adrenaline-fuelled sky walk experience”, as well as zip-wire and abseiling.
We already knew about some of these from the details in Man City’s stadium expansion plans (including the likes of The Medlock and rooftop bar), and glimpses of the impending hotel opening gave us a better idea of the overall look, but there looks to be plenty more in the pipeline.
You can see a trailer for what they have in mind for Medlock Square down below.
Welcome to Medlock Square. Manchester’s newest entertainment destination. A place where mouthwatering cuisine and world class entertainment, experiences and events converge. Coming soon! pic.twitter.com/4bC7NQbMHT
As per an official press release by the fledgling team, more information on further business and employment opportunities has also now been confirmed, centring around the new ‘One Medlock Square’ structure that will be built on the campus.
“Designed to accommodate up to 300 employees, the state-of-the-art workspace will offer high-quality, modern office facilities alongside access to shared event spaces and wellness amenities, uniquely positioned within Manchester’s most exciting new destination”, the statement reads.
There’s certainly some ambitious stuff in the works, put it that way.
And, of course, these will also slot into a renovated club shop turned meagstore, an all-new Man City museum, the Co-op arena, live music and other open-air events, just to name a few. A specific opening date is yet to be scheduled, but you can guarantee it’ll be a big deal when it does launch.
Featured Images — Publicity pictures (supplied via City Football Group)
News
Staff at four Greater Manchester hospitals to start wearing body-worn cameras after rise ‘abusive behaviour’
Emily Sergeant
Frontline staff at four hospitals in Greater Manchester are set to start wearing body-worn cameras on their shifts.
In a move designed to protect and keep frontline healthcare colleagues safe following a noticeable rise in ‘abusive behaviour’ directed towards them, Northern Care Alliance has announced that it has made the decision to introduce body-worn cameras across all four of our hospitals in Bury, Oldham, Rochdale, and Salford.
It’s hoped that these small cameras will help create an overall ‘safer environment’ for staff and visitors, and also allow the NHS to use the footage as evidence in any criminal or civil court action.
— Northern Care Alliance NHS Foundation Trust (NCA) (@NCAlliance_NHS) March 4, 2026
They will be worn by all designated clinical staff with the aim of reducing violent incidents of threatening behaviour for both staff and other patients.
So, how will they work?
The Northern Care Alliance has explained that the cameras are only activated when a worker feels threatened and only after informing the individual involved. Once switched on, they record both video and audio, creating a clear, unbiased account of what happened. This footage can be used to support investigations and deter future incidents.
Staff at four Greater Manchester hospitals are to start wearing body-worn cameras after a rise ‘abusive behaviour’ / Credit: Pxhere
“As a team working on the frontline of emergency care, we have welcomed the introduction of body‑worn cameras as an important step in protecting both our staff and our patients,” commented Julie Newton, who is the lead nurse in the Emergency Department at Fairfield General Hospital.
“Unfortunately, incidents of violence and aggression do occur, and these devices provide an objective record that helps ensure situations are managed safely and appropriately.
“Knowing that footage can support investigations and, where necessary, prosecution gives our colleagues greater confidence and reassurance.
“Most importantly, the cameras help us create a safer, more respectful environment so we can focus on delivering the best possible care to those who need us.”
Emily Sergeant -
7th July 2023 
