Andy Burnham has slammed the proposed closure of train station ticket offices as “wholly inadequate” for Greater Manchester.
Around three out of five train stations in England currently have a staffed ticket office – but in case you hadn’t heard, the government-run Rail Delivery Group (RDG) announced earlier this week that it’s looking to change that moving forward, and unveiled plans to “bring station staff closer to customers” by moving them out of ticket offices and onto platforms and concourses instead.
Bringing staff out from ticket offices would apparently allow the rail industry to “respond to that generational shift in customer behaviour” just like other similar industries and organisations have, the RDG said.
Ticket office facilities will remain open at the stations and interchanges considered by the RDG to be the “busiest”, but aside from this, the rest would be closed.
If the proposed changes are accepted, the RDG says closures would be “phased in gradually”.
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The industry body has now launched a 21-day public consultation on the proposed closures, and is asking passengers for their thoughts on the proposals.
Ticket offices could be closed at ‘nearly every’ train station in England / Credit: RDG
Since the proposed closures were announced, several concerns were raised.
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One notable criticism on the plans came from Transport for the North (TfN), with a spokesperson issuing a statement and acknowledging that while the organisation “understands the way people buy tickets is changing” and that there “needs to be reform”, this should, however, be done in a “holistic” way that considers the needs of all station users and local communities.
“We are concerned that the focus on ticket office staffing in isolation of wider investment could lead to disadvantaging certain passengers and communities,” the TfN spokesperson explained.
Another vocal critic was Mayor Andy Burnham, who took to Twitter shortly after the RDG’s announcement to slam the proposed plans and insist that the Greater Manchester Combined Authority(GMCA) would be “fighting this hard” with Greater Manchester‘s best interests at heart.
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Reeling from the news that FIFTY ticket offices are set to close at rail stations across GM.
Feels like the Government is determined to put the North’s railways into not-so-managed decline.
We will be fighting this hard and will say more about it tomorrow.
Mr Burnham tweeted earlier this week: “Reeling from the news that FIFTY ticket offices are set to close at rail stations across Greater Manchester. Feels like the Government is determined to put the North’s railways into not-so-managed decline.
“We will be fighting this hard and will say more about it tomorrow.”
As promised, the Mayor of Greater Manchester has now taken the fight one step further and has penned a letter to Transport Secretary Mark Harper to express his discontent and brand the proposals as “wholly inadequate”.
He has also called for an “immediate suspension” to rail operator Northern‘s process, otherwise he will “have no other option” but to consider legal action.
🗣️ "Passengers and staff have been taken aback by the scale of the proposed changes. To announce them without prior warning and head straight into a 21-day consultation period feels wholly inadequate to an issue of this seriousness."
— Mayor of Greater Manchester Andy Burnham (@MayorofGM) July 6, 2023
In the letter to Mark Harper, Mr Burnham says that passengers and staff in Greater Manchester have been “taken aback by the scale of the proposed changes”, and that it feels as though they are being “railroaded through” without proper consultation on the impact they would have on passengers – particularly disabled people and older people.
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The Mayor argues that the proposals would “further damage the confidence of passengers in our railways at precisely the time when we are all seeking to attract more people to use public transport and rebuild vital revenue.”
He is calling on Northern to suspend the public consultation with immediate effect until they “publish an Equalities Impact Assessment (EQIA) to help inform consultation responses”, and has argued that current plans cannot “adequately be assessed without one”.
On top of that, he also said 21 days is a “clearly insufficient” amount of time for people to judge “such a far-reaching set of proposals”.
Featured Image – Flickr
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No trams to run on major Metrolink line as ‘essential’ work to repair Victorian-era tunnel starts this weekend
Emily Sergeant
Travel disruption is expected across the next couple of weeks as ‘essential engineering’ work begins on a major Metrolink line.
Transport for Greater Manchester (TfGM) has confirmed that a reduced service will run on the Bury line this weekend, as work to replace ‘defective’ beams supporting the roof at Whitefield Tunnel means that no trams will run between Crumpsall and Bury on Saturday (10 May), or between Whitefield and Bury on Sunday (11 May).
Some weekend and overnight working is said to be ‘necessary’ to secure and protect the overhead line equipment, so that the beam replacement work can be completed as ‘safely and quickly as possible’, according to TfGM.
A crane is planned to be in use for the beam replacement work at times.
Closures on the line from this weekend come after the successful completion of preparatory work at the site, following the discovery of a defective beam.
No trams will run on a major Metrolink line as ‘essential’ work to repair Victorian-era tunnel starts this weekend / Credit: TfGM
As well as the suspension on services this weekend, as mentioned above, several other chances throughout this month and into the next on the Bury line are also to be expected.
No tram services will operate between Crumpsall and Bury on Sunday 25 May, and no again from Friday 30 May to Sunday 1 June, while no trams will run between Whitefield and Bury from Monday 26 to Thursday 29 May.
For the duration of all closures, replacement bus services will run between the affected stops on all the above dates.
Any so-called ‘noisier’ work is set to take place during daytime and evening working hours where possible, and several noise reduction measures – such as acoustic blankets and enclosures – also to be put in place during this.
Essential upgrade work to protect the historic Whitefield Tunnel means no trams will run between Crumpsall–Bury (Sat 10 May) and Whitefield–Bury (Sun 11 May).
We're replacing a defective beam to keep the line safe and reliable.
As always, the Greater Manchester public is being advised to ‘plan ahead’ if they are travelling.
“Whitefield Tunnel dates back to the 19th century,” explained Ian Davies, who is TfGM’s Network Director for Metrolink, “and this essential work will ensure tram services can continue to safely pass through it for decades to come.
“This is a complex job, but we will do everything we can to minimise disruption to passengers, residents and businesses.”
He added: “I would encourage people who use the Bury line to plan ahead and check the Bee Network website, app, and social media channels for the most up-to-date travel information.”
AO Arena to host huge Europa League Final fan zone after Manchester United victory
Daisy Jackson
Manchester’s legendary AO Arena will once again host an almighty football fan zone later this year, welcoming in fans for the Europa League Final.
The huge venue previously hosted a Road to Victory fan zone for the Euros, and is now ready to replicate all the atmosphere and excitement of the beautiful game once again.
This time it’s in honour of Manchester United, who romped their way into the Europa League Final this evening with a spectacular 4-1 victory (7-1 on aggregate) over Athletic Club.
The Red Devils will be heading to that same team’s home stadium of San Mamés in Bilbao in Spain on 21 May 2025, and you’ll be able to watch all the action right here at home in Manchester.
The AO Arena Europa League Final Screening & Fan Zone will be presented by Red Square.
If you think that name rings a bell, you’re right: they’re the same folks behind the regular events held over at Victoria Warehouse for any big United games, and 21 May will be no different – other than being arguably their biggest date ever.
There’ll be space for thousands upon thousands of football fans who’ll be able to watch Ruben Amorim’s side potentially take home their first piece of silverware since his arrival.
If you saw the scenes at Road to Victory in the AO during Euro 2024, you’ll know how unbelievable a venue this is to watch the footy.
As the promoters have billed it: “Get ready to immerse yourself in the electrifying atmosphere of the Europa League Final, presented by Red Square.
“Join us for an unforgettable event as we bring together passionate Manchester United fans for the largest indoor fan park extravaganza ever witnessed!
“MANCHESTER UNITED head to the UEL final on Wednesday, 21st May – Secure your tickets now!”
The Europa League Final Screening & Fan Zone will be at the AO Arena on 21 May.
Emily Sergeant -
7th July 2023 
