Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
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Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
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Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
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The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
“This is completely unacceptable.”
Featured Image – Manchester Airport Group
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Tributes paid to ‘trailblazing’ Manchester councillor Pat Karney who’s died at age 78
Emily Sergeant
Heartfelt tributes are being paid following the death of ‘trailblazing’ Manchester councillor, Pat Karney, at the age of 78.
It’s said that he had been receiving treatment for cancer at The Christie.
A longstanding Labour Party politician, Pat had represented Harpurhey as a councillor since 1979, as well as being a Lead Member for the City Centre during that time. He was most-notably responsible for setting up the now-iconic Manchester Day festival, as well as being a supporter and one of the key figures in the organising of Manchester’s annual Christmas Markets.
Pat was affectionately known to many across Greater Manchester as ‘Mr Manchester’ or ‘Mr Christmas’, thanks to his deep love of the city and the festive season.
Also throughout his career, Pat was one of the pivotal figures in the regeneration of the city centre after it was devastated by the 1996 IRA bombing.
He was also said to be ‘proud’ of the role he played in standing up for LGBTQ+ rights, especially in the 1980s when Manchester City Council fought against the discriminatory Clause 28 (of the Local Government Act 1988) introduced by the Thatcher Government.
Manchester City Council Leader Garry Bridges, Council Chief Executive Tom Stannard, and Greater Manchester’s former Night Time Economy Adviser Sacha Lord are some of the well-known names leading the tributes to Pat.
RIP Councillor Pat Karney.
In 2006, when I came up with the idea of The Warehouse Project, it was laughed off.
Pat believed in it and helped it happen.
A visionary. A pioneer. A true Mancunian.#RIPPatKarney
Cllr Bridges called Pat a ‘giant of Manchester politics’, while Lord described him as ‘a visionary, a pioneer, and a true Mancunian’.
One of the most prominent tributes has been paid by Greater Manchester Mayor, and former Council Leader, Bev Craig – who said Pat will ‘always be in our hearts’.
Her tribute reads in full: “Across Manchester and across politics, many will mourn the loss of Pat Karney, a force of nature who served our city for half a century. My thoughts are with his family, who he treasured and adored, at this difficult time. He will always be in our hearts.
“Affectionately known by many as Mr Manchester, Pat was one of the city’s most recognisable figures. Through Manchester’s renaissance, Pat championed making our city what it is today from the regeneration of the city centre, improving the health of Manchester people, to the creation of Manchester Day – he was incredibly proud of Manchester and recognised the need to bring people together.
“A local north Manchester boy, he championed Manchester while ferociously fighting for the people of Harpuhey and Collyhurst. He delivered on the ground from new council housing and a GP surgery to championing a new North Manchester Hospital.
“Pat was one of a kind, passionate, determined, sharp and quick witted, but he was also thoughtful, kind and supportive. He will be remembered too for his sense of fun.
“A private man, he was in many ways a trailblazer in politics, someone who sacrificed a lot to be himself he championed the gay village and LGBT equality, he paved the way for generations who came after him.
“Working together for over 15 years we became good friends and like many I will miss him- but also make sure his achievements are celebrated in a way that he would be proud of.”
Featured Image – Cllr Pat Karney / Manchester City Council
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Details released of Andy Burnham’s meetings with Manchester City owners while Mayor
Emily Sergeant
Details of Andy Burnham’s meetings with Manchester City owners during his tenure as Mayor of Greater Manchester have been released.
In case you need bringing up to speed on the situation a little first, Manchester City was found guilty back in September all of its charges related to the Premier League’s financial rules over a nine-season period, and on top of that, was also found guilty of the majority of charges in relation to its failure to co-operate with the League’s investigation.
According to the Premier League, the independent Commission found that Manchester City had arranged so-called ‘sham’ commercial deals with a number of its sponsors.
These were part of a disguised funding scheme – with those sponsors only required to pay a portion of the relevant sponsorship fees.
The remainder was then funded by Abu Dhabi United Group Investment & Development Ltd (ADUG), which owned the club.
The Commission also concluded, as quoted by the Premier League, that the club had ‘made concerted efforts to stop and frustrate the Premier League investigation’.
Within the past week or so, it has since come to light that now-Prime Minister Andy Burnham had dealings with Manchester City during his tenure as Greater Manchester Mayor, and Greater Manchester Combined Authority (GMCA) has now issued a public statement, giving details on the matter and what these ‘dealings’ entailed.
A spokesperson for GMCA confirmed that Burnham had a ‘formal meeting’ with Man City Chairman, Khaldoon Al Mubarak, back in October 2021.
The statement reads in full: “In October 2021, Andy Burnham, in his role as Mayor of Greater Manchester, had a formal meeting with Khaldoon Al Mubarak at the UK Government’s Global Investment Summit arranged by the Department for International Trade.
“In his capacity as Mayor, he was a guest of Manchester City FC at home matches on a small number of occasions, including attending Vincent Kompany’s testimonial match in September 2019, where he met the Chairman informally in the stands. These have been declared in the usual way.
“Also during his time as Mayor, representatives of Greater Manchester sporting clubs would routinely join business delegations as part of Mayoral international visits.
“This included representatives from Manchester United travelling to Austin and Dublin, Lancashire Cricket Club joining a delegation to India, and Manchester City FC staff supporting visits to China and Japan.”
Featured Image – Lauren Hurley / Number 10 Downing Street (Press Image via Flickr)
Emily Sergeant -
5th September 2024 
