Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
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Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
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Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
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The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
“This is completely unacceptable.”
Featured Image – Manchester Airport Group
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The Council is giving Mancs £2,500 to move into a ‘more manageable’ home
Emily Sergeant
The Council is now offering financial help to support people moving into a smaller and ‘more manageable’ property.
Ever heard of ‘rightsizing? Well, according Manchester City Council it’s a process where a tenant in a larger social rent, Council, or Housing Association property, that may have more rooms than they need or perhaps are struggling to manage a big house as they get older, can be supported into a smaller property that better suits their needs.
The benefits of this process include cheaper bills, lower rents, and overall, just homes that are easier to clean and manage.
The aim of it is also to free up larger Council properties for families who are on the housing register – of which there are said to be around 20,000 of them currently at this time, with larger homes having some of the most significant wait times.
Are you struggling to look after a big Council or housing association home? We can help!
We are offering £2,500 to help people move into a smaller more manageable home, freeing up larger homes for families that need them.
It’s also estimated, according to the Council, that a third of all social rented family homes are thought to ‘underoccupied’.
This is why financial support and grants are now being offered.
Last year alone, 109 households were helped to ‘rightsize’ and were supported in the process by a dedicated team of Council officers, as well as benefitting from the Rightsizing Incentive Scheme – with a further 432 households having expressed interest doing so in the future.
Residents interested in ‘rightsizing’ could get a cash incentive of £2,500, which can be spent on anything they like, along with moving costs.
The Council is giving Mancs £2,500 to move into a ‘more manageable’ home / Credit: Benjamin Elliott (via Unsplash)
“Rightsizing could be a brilliant option for older people who are renting a Council home who may have spare rooms they don’t need or would benefit from looking after a smaller property,” explained Cllr Gavin White, who is Manchester City Council’s Executive Member for Housing and Development.
“Often a barrier to moving is the cost, but the Council will take care of the financial burden to help a resident move into a new home.
“The benefit for the city is that we can free up more larger homes for people who are waiting for a property that properly meets their needs. We think around a third of Council tenants could be under occupying their home, which means they could be paying more than they need to or they could be hit with the bedroom tax.”
Does this sound like you? Are you ready to ‘rightsize’? Find out more and begin the process via Manchester City Council’s website here.
Featured Image – Vitaly Gariev (via Unsplash)
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Trailer released for Netflix’s new Lucy Letby documentary with ‘unprecedented access’
Emily Sergeant
The trailer for Netflix’s new documentary about the investigation of Lucy Letby has been released.
The feature-length film about Lucy Letby – the infamous neonatal nurse who was found guilty of murdering seven babies and attempting to murder seven others under her care at the Countess of Chester Hospital – hears for the first time from the police officers who investigated the case that shook the nation.
It features never-before-seen footage of Letby during her arrests and police questioning, and even includes interviews with experts and lawyers on both sides, as well as with the hospital consultants who initially raised the alarm.
Tragically, it also includes an anonymised interview with a mother of one of the victims, who also speaks for the first time about her experience and involvement in Letby’s trial.
Produced as a result of years of research and relationship-building, the film – simply titled The Investigation of Lucy Letby – is described as being the most ‘comprehensive’ look at one of Britain’s most notorious crimes, and traces developments from her arrest to trial in chronological order.
Viewers will be given ‘unparalleled and exclusive access’ to those central to the story.
“This was an exceptional and demanding project, marked by significant creative and ethical responsibility,” commented director, Dominic Sivyer. “Our aim was to craft a powerful, emotionally resonant depiction of the events surrounding the case.”
Caroline Short, Head of Global TV at ITN Productions – who produced the documentary – added: “The access to all our contributors came with a huge responsibility to present everyone’s perspectives with care and understanding.
“We are grateful to all those people who trusted us to tell their story.”
Emily Sergeant -
5th September 2024 
