Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
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Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
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Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
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The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
“This is completely unacceptable.”
Featured Image – Manchester Airport Group
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The hearing over Manchester City’s 115 FFP charges will officially start next week
Danny Jones
After more than a year of speculation as to when proceedings will finally start, it has been confirmed that the hearing regarding Manchester City and their 115 FFP charges is set to begin next week.
Man City were first slapped with the laundry list of alleged breaches of FFP (financial fair play) and failure to comply with Premier League rules on profit and sustainability (PSR) back in February 2023, but little movement on the case has been reported since then.
In that time, they also won the coveted Treble and their record-breaking fourth league title in a row; meanwhile, the club have continued to deny all claims of rule-breaking.
However, it has now been revealed that City‘s hearing will now kick off on Monday, 16 September.
BREAKING: The hearing over Manchester City's 115 charges will start on Monday 🚨 pic.twitter.com/9ujOCryVMF
As explained in various reports, given the extended nature of the claims made against the Manchester side, it is estimated that the case could run on for up to two months if not longer.
Furthermore, it is thought a decision isn’t expected to arrive until spring 2025 – again, this is simply due to the number of charges brought up over the best part of a decade.
In case you need a refresher, the allegations levelled at Man City date back to 2009 and concern a supposed nine years of financial irregularities, as well as subverting UEFA FFP rules.
Some of the accusations made against them also include failing to cooperate with the European football body and the Premier League, as well as offering ‘secret contracts’ so as to pay one particular manager a larger sum than what they recorded in their financial statements.
The final verdict, whenever it is reached, will be handed down by an independent commission and City will still be able to make an official appeal.
It goes without saying that were they to be found guilty, it would be the biggest financial scandal in English football history and could be seismic for the future of money in the sport and regulations surrounding ownership, which have already grown tighter following the charges being issued.
And in case you needed a more detailed refresher on what exactly they are being tried for and what the possibilities are regarding punishment if found guilty, here’s a quick rundown:
Featured Images — Arne Müseler (via Wikimedia Commons)
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The NHS found to be in a ‘critical condition’ following an independent investigation
Emily Sergeant
A landmark independent investigation has found the NHS to be in a ‘critical condition’, it has been revealed.
Lord Ara Darzi – who is an independent peer and practising surgeon, with 30 years’ experience in the NHS – was commissioned to write a report that will inform the Government’s 10-year plan to reform the nation’s health service.
He examined more than 600 pieces of analysis from the Department of Health and Social Care (DHSC), NHS England, and external organisations during his investigation.
70 organisations were brought together in an ‘Expert Reference Group’ during the investigation, while Lord Darzi also sought input from NHS staff and patients through a number of focus groups and frontline visits.
Overall, his probe concluded that the service is in a “critical condition”.
NEW: @ImperialNHS Professor Lord Darzi has published his independent investigation into the state of the NHS.
This report will inform the government’s 10-year plan to fix our broken NHS.
The report particularly highlighted surging waiting lists, and a deterioration in the nation’s underlying health, as well as identifying “serious and widespread problems” for people accessing its services.
“Although I have worked in the NHS for more than 30 years, I have been shocked by what I have found during this investigation,” Lord Darzi admitted.
“My colleagues in the NHS are working harder than ever, but our productivity has fallen.
“We get caught up frantically trying to find beds that have been axed, or using IT that is outdated, or trying to work out how to get things done because operational processes are overwhelmed.
“It sucks the joy from our work – we became clinicians to help patients get better, not to go into battle with a broken system. We need to rebalance the system towards care in the community, rather than adding more and more staff to hospitals.”
Lord Darzi declared that the NHS is now “an open book”, and added that the Government needs to have a “more honest conversation” about performance.
"I've worked in the NHS for more than 30 years, but I've been shocked by what I've found during this investigation."
Despite the damning analysis, Lord Darzi did insist that the NHS’s vital signs “remain strong” and he praised staff for their “shared passion and determination to make the NHS better for our patients”.
In response to Lord Darzi’s investigation and the publishing of the report, Prime Minister Keir Starmer said the scale of the damage done to the NHS revealed by the report is “unforgivable” and that “major surgery” is needed to reform the service “not sticking plaster solutions”.
“People have every right to be angry,” the Prime Minister said.
“It’s not just because the NHS is so personal to all of us, it’s because some of these failings are life and death. Take the waiting times in A&E. That’s not just a source of fear and anxiet, it’s leading to avoidable deaths.
Emily Sergeant -
5th September 2024 
