Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
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Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
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Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
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The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
“This is completely unacceptable.”
Featured Image – Manchester Airport Group
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Popular pumpkin patch attraction describes ‘catastrophic’ impact of Storm Boelo
Daisy Jackson
Bates Farm, one of the most popular pumpkin patch attractions in the North West, has shared its heartbreak after Storm Boelo forced its closure on the busiest day of the season.
The Warrington-based family farm said the financial impact has been ‘honestly catastrophic’, after they had to cancel all tickets for Sunday.
Sisters Ali and Fiona Wilshaw, who run the farm, said it was simply not safe to allow members of the public onto the farm in the storm, with ‘crazy’ gusts of wind.
They later shared a video that showed their marquee was badly damaged and many footpaths turned to deep mud.
The sisters said they were ‘heartbroken’ to have to close at such a busy time, but stressed to followers that ‘your safety and our integrity will always come first’.
On Saturday, as Storm Austen and Storm Boelo chased each other across the UK, several people shared videos of themselves getting battered by the weather at Bates Farm.
And it’s pretty clear from that why Ali and Fi decided to cancel all tickets and close for the day on Sunday.
They wrote: “We have put in so much love, energy and investment putting on this event at this scale. The cost to cancel and refund everyone today on our busiest day of the season is honestly catastrophic, but business aside, your safety and our integrity will always come first.
“To think last night we were running round Tesco trying to stock up on milk and now we are in the depths of recovering the site to go again tomorrow. All emails and enquiries are being responded to as quickly as possible and we are doing our best to open up more available slots next week.
“We are being tested like never before, but pulling together in true force. Huge shout out to the whole team and Farmer Fi the absolute queen in any crisis.
“Thank you all for your patience and especially thank you to those who have sent such kind words and support, we are so grateful to have customers like you.
“We will be back tomorrow to enjoy the remaining of this tough season, we are putting in so many provisions with wood chip paths, undercover seating and an indoor barn to make your visit as enjoyable as possible. Ali & Fi.”
Anyone who had tickets to visit Bates Farm on Sunday will be refunded, and can book in for another date.
Bates Farm has safely reopened its autumnal experience and pumpkin patch today.
‘Violent’ Salford man jailed after raping two women he met on dating apps
Emily Sergeant
A man from Salford who police describe as ‘violent’ has been jailed after raping two women he met on dating apps.
Kenny Cox appeared at Manchester Crown Court for his sentencing last week (23 October) in relation to the rape of two women – one in November 2021 and one in September 2024.
The 46-year-old was arrested on 8 September 2024, charged and then remanded, before standing trial for both rapes in March 2025.
The trial, however, resulted in a hung jury, so a new trial commenced in August 2026, and Cox was then subsequently found guilty of two counts of rape and one of attempted rape.
It comes after, on 7 November 2021, one of the victims met up with Cox after connecting through a dating app. They went to a property in Salford, and after drinking alcohol together, the victim began to feel hazy and described herself as ‘feeling paralysed’ and ‘unable to move’.
It was during this time she was raped by the suspect.
After she was able to move, she left the property in a taxi and subsequently reported the incident to the police.
Cox was arrested on 14 November 2021 and bailed with stringent bail conditions not to contact the victim. But then, on 4 September 2024, he met up with a second victim, again after connecting through a dating app, and they went to a property in Salford where he raped her before she was able to leave and inform police.
Following the trial, Cox has been sentenced to 14 years in prison, with four years on licence.
He was also given an indefinite restraining order against the victims, and is subject to an indefinite Sexual Harm Prevention Order.
“I would firstly like to commend the strength of the victims in this case,” commented Detective Sergeant James Walsh, of GMP’s Salford Criminal Investigation Department. “They have gone through this trial process twice now and each time have has shown incredible courage to ensure Cox was put behind bars.
“He preyed on these women and is an violent, sexual offender.
“I hope this sentence and the subsequent sexual harm prevention order imposed gives the victims a sense of justice to help them try to move forward from this and put Kenny Cox firmly in their past where he belongs.”
Emily Sergeant -
5th September 2024 
