Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
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Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
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Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
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The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
“This is completely unacceptable.”
Featured Image – Manchester Airport Group
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Major pop star crowns humble rice and three cafe as ‘Jewel of Manchester’ ahead of sold-out gig
Thomas Melia
A beloved city centre takeaway has been given the title of ‘Jewel of Manchester’ by chart-topping UK singer Sam Smith.
Known for hits like ‘Stay With Me’, ‘I’m Not The Only One’ and more recently ‘Unholy’, UK pop-ballad act Sam Smith also likes to drop a food review every once in a while.
Currently on the road with a run of shows in Manchester and London for their ‘To Be Free’ live shows, Sam Smith is stopping off at some of our city’s much-loved spots.
On their food-reviewing account titled ‘Sam Served’, where they adopt the aptly-fitting nickname ‘Ham Smith’, Sam has visited restaurants across the globe – and most recently turned their attention to Manchester’s own This & That.
Smith decided to pop in and grab a cheeky rice and three from long-standing backstreet food business This & That, and it certainly went down a treat.
After sampling their amazing selection of meat, vegetable and vegan curries, the musician crowned this family-run Indian takeaway a ‘Jewel of Manchester’.
The hitmaker described this Northern Quarter Indian eatery as ‘Everything food should be’ and definitely enjoyed all the curries on offer ‘leaving belly and heart full’.
This & That prides itself on affordable and comforting food with its ‘Rice and Three Curries’ starting from just £6 – not bad for a city centre foodie spot.
Sam has racked up an impressive 490k followers via their ‘Sam Served’ profile, with famous faces like Lily Allen, Denise Welch and CMAT all wanting to know the superstar’s foodie thoughts.
After enjoying a curry or three, Sam Smith also made sure to feed their soul to by venturing down to Afflecks and getting lost in the music at Mars Tapes.
Recognised as one of the UK’s only cassette and tape shops, Mars Tapes lets you flick through their crates of physical media and even preview tracks before you buy with its dedicated listening areas.
It’s safe to say that Smith has ‘Latched’ onto Manchester’s independent business scene and we’re here for it.
The London-born artist has just released their latest album Hazel Eyes and is currently amid a UK residency tour with two dates in Manchester’s Albert Hall and eight shows set for London Coliseum.
24-hour bus services are now running across all Greater Manchester boroughs
Emily Sergeant
24-hour bus services are now running across all boroughs in Greater Manchester.
You may remember that back in March, it was announced that every borough of Greater Manchester was set to get a night bus service in what is hoped to be a ‘boost’ to the night-time economy… and now it’s official, Transport for Greater Manchester (TfGM) has launched those 24-hour buses this month, along with a series of other measures.
Oldham, Stockport, Tameside, and Trafford now join the rest of Greater Manchester in having 24-hour bus services, meaning every part of the region will have a night bus operating Thursday through to Sunday.
It’s expected that these new services will help around 625,400 people working in the night-time economy across Greater Manchester, as well as those out enjoying the region’s nightlife, TfGM has said.
The routes which will run around the clock from Thursday until Sunday are:
50 (Salford – Manchester)
216 (Tameside – Manchester)
263 (Trafford – Manchester)
192 (Stockport – Manchester)
83 (Oldham – Manchester)
All Greater Manchester boroughs now have 24-hour bus services / Credit: TfGM
They launch alongside the most significant service changes to the Bee Network since the completion of bus franchising last year – including other new bus routes, and more frequent services across Greater Manchester.
“We want everyone to be able to enjoy everything Greater Manchester offers, without the worry of how to get there and get home,” commented Greater Manchester Mayor, Bev Craig.
“By growing the Bee Network, we’re making it easier than ever for people to use the bus, day and night.
“Our night buses are already providing a lifeline to some of the hundreds of thousands of people who are growing our night-time economy and working in essential public services.”
“Whether people are heading home from a night at the theatre or starting the early shift at a hospital, they can now get on board the night bus as a safe and affordable way to travel.”
Further improvements will delivered from January 2027, and a full breakdown by borough can be found on the Bee Network website here.
Emily Sergeant -
5th September 2024 
