Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
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A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
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Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
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52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
Cult US sustainable clothing brand Reformation to open in Manchester city centre
Emily Sergeant
Cult US sustainable clothing brand Reformation is set to open its doors in Manchester very soon.
Since it was first founded in Los Angeles all the way back in 2009, Reformation has gone on to become one of the largest sustainable womenswear brands on the planet, and is now known and loved for making beautiful, timeless apparel and accessories that aim to ‘inspire confidence’ across life stages and occasions.
Operating on a business model that pairs a smart approach to merchandising with a responsive supply chain, Reformation now operates more than 70 retail stores across the US, UK, Canada, and France.
At the heart of the Reformation story is a genuine commitment to ‘doing things differently’.
Since day one, sustainability has been woven into everything the brand makes – from the eco-certified fabrics and responsible factories, to its famously transparent sustainability reports.
Currently, Reformation has five UK stores to its name – but, it may come as no surprise to fans of the brand that they’re all in London.
That’s why the news of this new Manchester opening is such a big deal.
Set to be the label’s first UK store outside of the capital, Reformation has secured a prime spot on King Street in the heart of the city centre, and although there’s no confirmed opening date as of yet, if the shop windows saying ‘Summer 2026’ are anything to go by, we can only imagine it’ll be very soon.
“For Manchester, it’s a landmark moment, and for King Street, it’s the latest signal that this is one of the UK’s most exciting retail destinations,” a spokesperson for King Street said in a statement.
Stay tuned for details on opening dates to be announced in due course.
Featured Image – The Manc Group
Shopping
Andy Burnham to begin rolling out new ‘everyday fixes’ for Brits amid cost of living crisis
Emily Sergeant
A series of ‘everyday fixes’ to help combat the rising cost of living crisis are soon to be rolled out nationwide.
Kicking off with two measures today, new Prime Minister Andy Burnham has announced that he plans to ban retailers from making ‘misleading’ claims to customers about discounts.
The Government says shoppers have ‘increasingly complained’ about outlets artificially inflating prices to give a false sense of value, such as increasing prices only to then immediately advertise ‘discounts’ to make savings look larger than they really are, which goes on to create an uneven playing field for honest competitors.
The Prime Minister also wants to see an end to so-called ‘subscription traps’, where people find it hard to cancel their subscriptions, and contracts are automatically renewed at a higher cost.
Set to come into force in January 2027 and saving people an average of £14 a month for every unwanted subscription, the changes will mean businesses will need to provide clearer up-front information, regular reminders. and a ‘much easier’ exit to contracts.
Andy Burnham to begin rolling out new ‘everyday fixes’ for Brits amid cost of living crisis / Credit: gov.uk | Piotr Cichosz (via Unsplash)
A new 14-day cooling-off period will also be introduced to let consumers cancel after a trial or long-term contract renews.
Certain charitable memberships, like the ones for cultural and heritage organisations for example, will be excluded from the new subscription rules due to the fact they have a unique role in preserving the nation’s history, landscapes, and cultural collections.
The Prime Minister says he is ‘determined’ to use every chance he gets to restore fairness and take pressure off people.
“I know people are sick and tired of rip-off discounts and subscription traps,” Andy Burnham said. “Westminster has got used to telling people that everyday hassles like this are just part of life, but I don’t think that’s right, especially when the cost of living continues to weigh heavily on so many people’s lives.”
Emily Sergeant -
4th February 2025 
