Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
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A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
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Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
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52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
SpudBros are returning to the Trafford Centre following HUGELY successful debut
Emily Sergeant
Viral internet sensation SpudBros are returning to the Trafford Centre following their hugely successful debut.
Following the ‘overwhelming’ success of their first Trafford Centre residency earlier this summer, the UK’s most-followed jacket potato creators SpudBros are returning to the iconic retail destination for a second pop-up later this month.
Shoppers will once again be able to tuck into freshly prepared, fully loaded jacket potatoes served up in minutes, all without compromising on quality, flavour, or portion size.
The SpudBros – also known as Jacob and Harley Nelson – will, once again, be returning as part of Trafford Centre‘s annual summer fair.
At the pop-up, you’ll be able to pick from fan favourites like the Tram Classic, which is loaded with garlic butter, the signature three-cheese mix, beans, crispy onions, and world-famous ‘tram’ sauce, to the Spudfather topped with chilli con carne, tuna, and coleslaw.
There’s also a range of other flavour-packed options to tuck into, alongside the option to build your own potato, allowing every customer to create their perfect lunch.
“The response to our first week at Trafford Centre was incredible, so we couldn’t be more excited to return,” commented SpudBros co-founder, Jacob Nelson.
Viral internet sensation SpudBros are launching a special pop-up at Trafford Centre this summer / Credit: The Manc Group
“Manchester has always shown us so much support online and it was amazing to finally bring SpudBros to the city. We’re looking forward to serving even more visitors and welcoming back everyone who came to see us the first time around.”
Simon Layton, Centre Director at Trafford Centre, added: “SpudBros was a fantastic addition to our summer line-up and proved hugely popular with our visitors, so we’re delighted to welcome the team back for a second pop-up.”
The SpudBros pop-up will be located outside The Great Hall next week from Monday 24 to Saturday 29 August, serving signature loaded potatoes daily from 12-8pm.
Featured Image – Supplied
Shopping
IKEA is launching its own online marketplace full of second-hand furniture
Emily Sergeant
IKEA has announced it’s launching its own online marketplace full of second-hand furniture.
Just like the ever-popular Facebook Marktplace, the IKEA second-hand marketplace is a dedicated space where pre-loved IKEA products can find a new home.
In bid to make affordable second-hand home furnishings easily accessible, the new online platform will enable customers across the UK to connect with one another directly, so they can buy and sell pre-owned IKEA items locally.
Designed specifically for IKEA products, the marketplace will provide everything shoppers need in one place.
The Swedish retailer is already known and loved for its ‘functional’ and ‘affordable’ home furnishings, all produced with care for people and the environment, but the launch of the new IKEA second-hand market place will make it just as easy to pass on an old favourite as it is to find a new one.
IKEA is launching its own online marketplace full of second-hand furniture / Credit: Supplied
“At IKEA, we are always looking for new ways to make life at home even better and help our customers discover products they love,” a spokesperson for the retailer said.
“With the launch of IKEA second-hand marketplace in the UK, we’re taking a meaningful step toward creating a destination that simplifies access to pre-owned IKEA furniture.
“Our goal is to make passing on beloved IKEA pieces as seamless as possible.
“We’re creating a trusted and vibrant space to make it quick and easy for our IKEA Family members to trade directly with one another. We want the process for buying and selling pre-owned IKEA products to be simple, accessible and rewarding.”
Detailed information regarding the official launch and how customers can get involved will be made available in the coming months.
Emily Sergeant -
4th February 2025 
