Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
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A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
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Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
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52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
One of Manchester’s biggest vintage shops to close after a decade
Daisy Jackson
One of the biggest and best vintage shops in Manchester has announced its imminent closure.
Thrift Shop, which is part of the legendary Cow Vintage family, has said that the landlord of its store has ‘chosen not to renew our lease’.
The beloved vintage shop has been in its spot just off Piccadilly Gardens for a decade, with colourful rails stuffed with pre-loved denim, coats, dresses, accessories, and more.
Ahead of its closure this week, Thrift Shop has announced details of a major closing down sale, aiming to get rid of all its stock.
Initially touted as two for £10 on all thrift items, they’ve now slashed prices even further and are offering three items for £10.
That does exclude their ‘premium’ items, where you can snap up big labels like Carhartt and Levi’s.
Sharing the sad news of its closure online, Thrift Shop Manchester wrote: “We are gutted to announce the closure of beloved Manchester store.
Thrift Shop Manchester is throwing a huge closing down sale
“Last week we found out our landlord chose not to renew our lease after over ten years in this unit.
“To bid our farewell, we’re doing a MASSIVE closing down sale to get rid of all stock !!!! All Thrift items will be 2 for £10 until our last trading day on 30th May!!
“We’ve absolutely loved serving you for all these years, so long, farewell and, as always, get thrifty.”
In the comments, fellow independent retailer Thunder Egg – which just had to move out of its Oldham Street store (but is still in Afflecks) – commented: “So sorry to hear this, retail landlords in Manchester are absolutely in their sh*tbag era right now.”
Thrift Shop Manchester will close for good on Saturday 30 May.
Demolition and regeneration plans for former Manchester shopping centre to begin next month
Emily Sergeant
Plans to demolish and regenerate a former shopping centre in a Manchester suburb are set to kick off from next month.
Following planning approval at the end of 2025, major plans to transform the former Chorlton Cross Shopping Centre into a ‘thriving’ new destination to live and shop are set to commence with demolition in the next couple of weeks.
If you’re unfamiliar with the plans for the new Chorlton neighbourhood, they include 262 one, two, and three-bedroom apartments, all with access to outdoor space through balconies and gardens, 53 affordable homes – with 49 of them being available for social rent – and around 3,500 sq metres of public open space with fully walkable routes and outdoor seating areas.
A mix of flexible retail spaces, including a new ‘Makers Yard’ suitable for smaller start-up businesses will also be included, alongside new tree planting.
Phase one of the project will involve the dismantling the former shopping centre and neighbouring Graeme House buildings.
According to developers, the first step will be to close the precinct car park at the end of this month, before new hoardings are installed around the site to close the area off to pedestrians and vehicles for safety reasons.
The demolition work is expected to begin in mid-June, and be completed by August.
Where possible, materials from the existing buildings will be reused during construction of the new neighbourhood in a bid to help reduce the number of vehicles needed to remove materials from the site.
“Demolition marks another major milestone for the project, which will completely transform the former shopping centre,” commented Georgina Lynch, who is the managing director at Manchester-based developers, PJ Livesey.
“Our demolition contractor will carefully manage any issues throughout the work, and we will continue to stay in regular contact with local residents and businesses as the demolition progresses.”
Emily Sergeant -
4th February 2025 
