Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
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A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
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Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
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52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
Opening date finally confirmed for new Uniqlo store at the Trafford Centre
Emily Sergeant
Uniqlo is preparing to open its second store in Greater Manchester, and the official launch date has finally been confirmed.
The popular Japanese high street fashion retailer currently operates 24 stores in the UK, with its first British store having opened its doors all the way back in 2001, and its first European flagship store opening on Oxford Street in London in 2007 – but it was revealed earlier this year in April that Manchester was set to get a second helping.
Uniqlo announced that it would be opening its second Greater Manchester inside the Trafford Centre this autumn, following the huge success of its city centre store opening on Market Street in 2019.
The Trafford Centre store is set to make Manchester the first location outside of London to have two Uniqlo stores.
When news broke that the hoardings had officially gone up inside the shopping centre, elated shoppers raced to the comments to say things like: “No way! I’ve been waiting years for this.”
Uniqlo is preparing to open second its Manchester store inside the Trafford Centre next month / Credit: | The Manc Group
“Uniqlo in Trafford Centre would be a dream come true,” another person said on Instagram, while a third added: “I will never have to step foot on Market Street again,” and plenty others chimed in with comments like ‘finally’ and ‘can’t wait’.
And now, we officially have an opening date to share with you.
Uniqlo will open in the Trafford Centre for the first time on Thursday 15 October, with plenty of events happening across its extended opening weekend.
Traditional Japanese Taiko drumming performances will be happening throughout the day on Thursday 15 and Saturday 17 October, while the first 300 customers to spend over £69.90 in store on the Thursday (15 October) will get a special Uniqlo Manchester goody bag.
Uniqlo’s arrival at the Trafford Centre follows the opening of several other high-profile stores in recent months, like Urban Outfitters, White Company, Stradivarius, and many more.
Featured Image – The Manc Group
Shopping
A FREE shopping event dedicated to saving students money is returning to Manchester Arndale
Thomas Melia
One of the city centre’s most popular shopping events helping students save money is returning to Manchester Arndale and the city centre.
MCR Student Socialis heading back to the city with its big discounts, freebies, giveaways and plenty of entertainment to keep you busy while you browse.
This interactive shopping event encourages new and current students to wander roundManchester Arndaleand the surrounding streets while snapping up some seriously good deals.
Expect discounts of up to 50% off at 120 stores including big high street retailers like Champion, Søstrene Grene, Selfridges, Sephora, and Berghaus.
This incredible 50% off deal continues into some of Manchester Arndale’s big-name food vendors like Wingstop, Archie’s, Barburrito, Sides, HOP Vietnamese and more.
If you’re after carrying thatZara Larssonenergy into your next academic year, the Arndale’s Rhinestone Rodeo celebration includes a Charm Bar in Exchange Court, where you can turn photos into personalised charms.
No shopping trip is complete without a matcha in-hand and you can bag yourself a free hot or iced drink in Exchange Court at the Cult Beauty Matcha Station.
Look out for our Audio North truck on Market StreetThe Manchester Arndale MCR Student Social is back
There’s even the Arndale’s Party Tuk Tuk which will be roaming around the city-centre shopping complex blasting out hip-hop tunes and some of your song requests.
Just outside Manchester Arndale on Market Street, there’s plenty of activities split across three dedicated zones, like Food & Drink by familiar foodie faces like Franco Manca and Great British Doner.
The Party Zone will be buzzing as Footasylum, Museum of Illusions and Urban Playground all unite, while there’s plenty of giveaways over at the Info Zone with brands like Science + Industry Museum and RSPB.
And, our very ownAudio North x The Manc DJ Truck is soundtracking Market Street with student DJs playing out everything from dance and funk to classic party anthems.
MCR Student Social is taking place on Thursday 24 September at Manchester Arndale from 12pm to 7pm and you can find more information via its official websiteHERE.
Emily Sergeant -
4th February 2025 
