Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
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A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
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Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
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52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
Erling Haaland dresses up as Santa and hands out Christmas presents in Greater Manchester
Danny Jones
Manchester City star Erling Haaland has doubled as Father Christmas in his latest YouTube stunt, dressing up as Santa and handing out presents to local kids in the new episode.
We’re starting to think he might be one of the most likeable footballers on the planet right now.
The Norwegian footballer recently surpassed Alan Shearer’s ‘fastest to 100 goals record’ in the Premier League and has been well and truly back to his best as Man City continue to rediscover their form, but the big blonde number nine has been delighting both on and off the pitch of late.
For starters, even before any of the season’s givings began, we got the giggle just from our first glimpse of the thumbnail.
Yes, Haaland definitely has a habit of leaning into the humorous side of his celebrity status, having already dressed up as the Joker for Halloween in one of the first episodes published on his still relatively new YouTube channel.
However, the 25-year-old got up to some more heartwarming activities this time around, swapping the face paint, green wig and stripey suit for a red coat, hat, some little glasses and a big white beard.
With the video itself showing him getting into character and loading his car with a sack full of presents, he then goes on to visit multiple houses to dish out the surprise gifts.
While the title and description state that he drove around the streets of 0161, it’s hard to tell where exactly he went, but we’d guess it was more around Alderley Edge and/or the Cheshire side of the Greater Manchester borders.
One particular interaction between the disguised Blue and a young Red certainly produced a harmless little bit of comedy…
Either way, on the whole, this particular instalment was more wholesome than it was funny, and it’s always nice to see sports personalities and famous people spreading kindness.
Obviously, not everyone can afford to be as generous as a Premier League and world-famous international athlete, but it’s nevertheless a nice touch.
Featured Images — Erling Haaland (screenshots via YouTube)
Shopping
Stockport County release second drop in retro range as classic ‘Romania’ shirt is revived
Danny Jones
Stockport County FC have released the latest drop in their collection of retro football kits and casualwear, resurrecting the legendary ‘Romania’ shirt as the centrepiece of the new range of old school casualwear.
If you’re a die-hard Hatter, we don’t need to tell what jersey we mean or how iconic it is within the club’s rich heritage.
We are, of course, talking about the 1996/97 third strip that County players and Stockport supporters alike donned in their droves during their historic EFL Cup run.
Teaming with local town centre hotspots SK1 Records and Underbank bar, The Spin Off, for an official launch event, here’s how they debuted it to the public:
It’s anyone’s guess as to which throwback fit they’ll go with next or whether they’ll simply complete the 96/97 revival, but it’s safe to say that both have gone down a treat with the local community.
Revolving around the bright and unforgettable yellow, blue and red jersey itself – the shirt that County had to swap into before they went on to knockout then-established Premier League side Blackburn Rovers away at Ewood Park – the colourway is just as bold as ever.
Here’s a closer look at the second County Classics kit:
It’s no surprise that just like the previous instalment, replicas have been snapped up in no time, as indeed has their current third kit for the 2025/26 campaign, which also pays homage to their history.
Dave Challinor’s side hosts Stevenage Town at Edgeley Park this Saturday, 13 December, before taking on Mansfield away the following weekend – you can expect a fair few Hatters to be wearing the third strip (both the original and the re-issue) at each.
You can see more from this second edition in the County Classic range down below; all of the items are now on sale, and find out how much each piece from the full collection costs HERE.
Emily Sergeant -
4th February 2025 
