Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
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A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
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Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
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52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
You can watch The Devil Wears Prada 2 for ‘FREE’ across Greater Manchester
Thomas Melia
Did you know you can watch The Devil Wears Prada 2 for free across Greater Manchester just by taking a quick trip to the shops?
If you’re eager to watch Miranda Priestly (Meryl Streep), Andy Sachs (Anne Hathaway) and the Runway Magazine crew on the big screen once again, you can do so for ‘FREE’ – well, basically…
After making its cinema premiere earlier this month, 20 years since the first film, The Devil Wears Prada 2 continues the story with more iconic quotes and a whole host of celebrity cameos.
One of these is pop phenomenon Lady Gaga, who also appears on the soundtrack for this stylish sequel alongside artists like Miley Cyrus, Doechii, and Brit acts Raye and Olivia Dean.
Just like real life, the story follows the real-life fashion news outlet and media brand, Runway Mag, undergoing some major changes.
For instance, they’re wrestling with scrapping print editions of their beloved publication and swapping this for online short-form content.
The sequel to this fashion-focused film also sees role reprisals from Stanley Tucci and Emily Blunt, with new additions from Lucy Liu, Kenneth Branagh and Justin Theroux.
Now, enough of us talking at “a glacial pace”, let’s get all of you fashion fans those free cinema tickets before they go out of style.
An all-new promotion courtesy of not one, but three notable names: The Devil Wears Prada 2, Diet Coke and Sainsbury’s.
The UK Supermarket chain is currently running a promotion during the film’s big-screen run, where if you purchase a 30-pack of Diet Coke, you can get free tickets to The Devil Wears Prada 2.
Simply purchase one of the big crates of Diet Coke between Wednesday, 29 April and Tuesday, 19 May, before snapping a picture of your receipt and uploading it online.
So it really is that simple, all you have to do is buy a 30 pack of Diet Coke and get a free cinema ticket for doing so – did somebody say girl maths?
For more info and to upload your receipt, visit the promotional website HERE.
There’s even an exclusive The Devil Wears Prada 2 X Diet Coke pop-up in Manchester city centre TODAY (Friday, 8 May) at Exchange Square from 12-8pm.
And they’re not just handing out a few Cokes; there’s even limited edition merchandise and more to get your hands on.
Major Canadian lifestyle brand Garage to open in Manchester Arndale AND Trafford Centre
Daisy Jackson
A major lifestyle and activewear brand, Garage, is finally coming to Manchester – and they’re not stopping at one store.
The Canadian fashion group will be opening two locations in the city, with one at Manchester Arndale and another opening at a later date at The Trafford Centre.
Montreal-born and loved by women globally for its off-duty essentials and active lifestyle pieces, Garage will be opening inside Manchester Arndale this summer.
It already has a whopping 231 stores across North America, making its UK debut down south just earlier this year.
And it’s expanding fast, thanks to its die-hard Gen Z following and monthly drops of new pieces.
Garage has recently celebrated 50 years of business, creating a huge range of activewear, swimwear, and elevated essentials that take you from barre to brunch to bar.
Garage will land at Manchester Arndale this July, with the Trafford Centre store opening later on this year.
Garage is heading to Manchester Arndale this July
Scott Linard, Portfolio Manager for M&G Real Estate, said: “We are delighted that GARAGE has selected Manchester Arndale for one of its first North West locations. Following recent openings, this addition further enhances our retail offer and complements our existing tenant mix.
“Our strategy remains focused on curating a strong lineup of best-in-class brands to meet the evolving demands of visitors from Manchester and beyond.”
Steve Gray, Head of European Retail Asset Management at Global Mutual, said: “Bringing GARAGE to Manchester Arndale is a fantastic addition to our growing fashion line-up.
“The brand has built a strong reputation internationally, and we’re proud to be the destination chosen for its first store in the North West.”
Emily Sergeant -
4th February 2025 
