Manchester Airport has addressed a recent documentary that showed the struggles the transport hub has been facing.
Undercover footage captured passengers crawling along conveyor belts to get their own luggage after staff shortages left them waiting for their possessions.
The Dispatches episode, which aired on Channel 4 on Monday evening, was ‘inaccurate’ and out of date, Manchester Airport has said.
A spokesperson from the airport said they weren’t given a chance to address the claims made in the episode, which ‘risks unnecessarily misleading viewers’.
Stills from the Dispatches episodeStills from the Dispatches episodeThe Dispatches episode from Manchester Airport. Credit: Channel 4
Their statement also apologised to those customers who have experienced disruption so far this year but wanted to ‘reassure’ future passengers that progress has been made.
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The footage used in the documentary was captured by an undercover reporter a month ago, when queues were frequently stretching all the way out of the terminal buildings.
Dispatches also featured a Swissport baggage handler saying: “I give up, mate. I’ve just had enough already. It’s meant to be a two-man job – put me on my own.
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“Trust me, this one’s failed a little bit, trust me. I thought, ‘You know what, f*** them. I don’t give a f, mate. F them.”
A Manchester Airport spokesperson said about the Dispatches episode: “‘The whole aviation industry has faced challenges in recovering from the pandemic, but we have worked hard once the start of the year to prepare for the peak summer season. For our part, we have recruited more than 600 new staff into our security operation and nearly 300 more are due to start work in the weeks ahead.
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“This means we have not had to ask our airlines to cancel large numbers of flights, protecting the holidays of more than 3m people who will travel through Manchester Airport this summer. We are confident that, thanks to the progress we have made, the over-whelming majority will have a positive experience. As an example, in the last week more than 95% of passengers got through security in under 30 minutes.
Following the recent episode of Dispatches on Channel 4, we want to reassure passengers due to travel through Manchester Airport this summer. pic.twitter.com/KPCe3d2eEn
“While there will be moments when we, or our airlines, ground handlers and other partners, continue to face challenges due to our ongoing recovery, it is our view that Dispatches gave an inaccurate impression of the current state of operations and the experience that passengers will receive in the coming weeks.
“The undercover footage within Swissports baggage operation was several weeks old, as were almost all the case studies and mobile phone videos used. Many of the Issues highlighted in the programme related to airports other than Manchester. Despite several requests, we were refused a right to reply and not given the opportunity to challenge or factually correct any of the claims made. This prevented us from outlining the improvements made in recent months and risks unnecessarily misleading viewers about what to expect when they travel this summer.
“We apologise to any customers who have faced disruption during our recovery, and want to thank all of our colleagues for their hard work and dedication throughout.”
Featured image: The Manc Group
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Transport Secretary commits to ‘transformational’ rail deal with Greater Manchester
Emily Sergeant
The Transport Secretary has signed a ‘transformational’ rail deal for Greater Manchester.
The Government has formally agreed to work with Greater Manchester and Mayor Andy Burnham on plans for a new railway connecting Liverpool and Manchester, via Warrington, as part of Northern Powerhouse Rail (NPR).
The new Liverpool-Manchester line is said to underpin the Northern Growth Corridor – which is a bold strategy to drive growth from the Mersey to the Pennines, stretching into Yorkshire, Lancashire, North Wales, and beyond – with a key connection at Manchester Airport.
Local analysis has suggested that the new line could generate around £90 billion in additional revenue by 2040.
Also, as part of the major investment of up to £45 billion – which was announced a couple of weeks back, and is tipped to transform rail travel across the North – the Government has also said it will work with Greater Manchester partners to explore an underground option at Manchester Piccadilly station, recognising its potential as a ‘catalyst for growth’.
Local leaders say they are keen to demonstrate how an underground station could turn Piccadilly into a ‘Kings Cross of the North’.
Transport Secretary Heidi Alexander met with Mayor Andy Burnham last week to sign the formal agreement.
The agreement recognises the potential for an underground solution at Manchester Piccadilly, while also acknowledging the need for further ‘testing’ to make sure it will deliver value for money, and additionally sets out how the Government will work with Greater Manchester on the wider NPR scheme – which will be delivered in three stages, with the Liverpool-Manchester line to be built in the second phase.
The Transport Secretary has committed to a ‘transformational’ rail deal with Greater Manchester / Credit: TfGM (Supplied)
A formal review of the underground option at Manchester Piccadilly is to be lead by local leaders and senior civil servants.
“I’ve strengthened this Government’s clear and unwavering commitment to Northern Powerhouse Rail by signing an agreement with Mayor Burnham on the next steps for transforming connectivity in Greater Manchester,” explained Transport Secretary, Heidi Alexander.
“With a new line between Manchester and Liverpool at the heart of our plans, alongside new stations at Manchester Piccadilly and Manchester Airport, we will unlock new opportunities, more jobs and more housing for thousands of people.
“By providing early clarity on scope and phasing, we are giving Greater Manchester the certainty it needs to plan ahead and unlock the full economic and social benefits for its people.”
Featured Image – GMCA
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Police appeal after Manchester city centre shooting sees six arrested and one injured
Emily Sergeant
Police are appealing to the public for information after a shooting in Manchester city centre over the weekend.
Officers from Greater Manchester Police (GMP) were called to reports of a disturbance on Richmond Street at around 5am this past Saturday morning (24 January 2026), and upon arriving at the address, discovered that an adult male had an injury to his leg which was consistent with a gunshot wound.
The man, who has not been named, was been taken to hospital with injuries, but they have been described as ‘non-life threatening’ and ‘non-life changing’.
Following the incident, a police investigation was launched straight away.
Six men, all aged between 23 and 26-years-old, have all been arrested on suspicion of affray and firearms offences, and remain in police custody for questioning at this time while investigations are ongoing.
Superintendent Stephen Wiggins, from GMP’s City of Manchester Division, said he understands this will be a ‘concerning incident’ for the whole of Greater Manchester.
“Once the call came in, our officers acted quickly, making to the scene to establish what had unfolded at the address on Richmond Street, detaining six individuals who we believe had been involved, and we managed to recover a firearm at the address.
“I would like to reassure the community that we believe this is a targeted incident, and there is no wider threat to the general public.”
GMP is now appealing to the public for witnesses, or anyone with information, CCTV, or dashcam footage that could assist the investigation, and is urging them to contact police on 0161 856 4259 or 101, quoting log 600 of 24/01/2026.
You can also report information via LiveChat on the GMP website, or through Crimestoppers, anonymously, on 0800 555 111.
Daisy Jackson -
3rd August 2022 
