A new study has revealed the most ‘unreliable’ train operators in Britain, and it’s pretty grim reading for us northerners.
That’s because, in what likely doesn’t come as that much of a shock to the millions of people who regularly travel by train across the country, Avanti West Coast has claimed the not-so-coveted top spot on the list compiled by travel deal site Tripplo.
We all know that public transport can be tricky to rely on, right?
But, in a bid to find out which train companies are considered to be the most unreliable of them all, the Tripplo team analysed data from the Office of Rail and Road between January 2021 and September 2023 to find the percentage of train journeys that were either cancelled, or delayed by 15 minutes or more, from different rail operators.
Coming out on top was Avanti – which runs the West Coast Main Line from Manchester to London – as it was found to have a massive 15.36% of its trains cancelled or delayed on average between the analysed time frame, and that works out to just over one in six trains not arriving when expected.
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Avanti West Coast has been revealed as Britain’s most ‘unreliable’ train operator / Credit: Avanti
These delays amounted to a staggering 1,289,833 minutes of delays, or in other words, passengers using Avanti services lost a total of 895 days of journey time because of delays.
The other North West representative on the list is TransPennine Express, which claimed seventh place within the top 10, and had an average of 9.29% of its services cancelled or delayed within the analysed timeframe.
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Other train operators appearing in the top 10 include Hull Trains, London North East Railway (LNER), Cross Country Rail, and Grand Central Rail.
Avanti being crowned Britain’s most unreliable comes after it was controversially awarded a long-term contract to operate the West Coast Main Line back in September of last year.
The train operator was found to have 15.36% of its trains cancelled or delayed on average / Credit: Network Rail
Before this, the company had previously been given until 1 April 2023 to continue running the route from London to Glasgow, but had been told that it needed to “drastically improve” its services if it was to stand any chance of having the contract extended further beyond that date, due to its chaotic past since taking over from Virgin in December 2019.
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Despite many customers continuing to voice discontent with level of services during this time, the Department for Transport (DfT) still went on to award Avanti another six-month contract extension from the start of April onwards, after it deemed “significant improvements had been made since October”.
Following DfT reviews, once again, Avanti’s long-term contract to operate the line was subsequently awarded in mid-September 2023.
Featured Image – Avanti
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Full list of Manchester restaurants set to add an extra £1 to bills to tackle homelessness this Christmas
Emily Sergeant
A handful of local restaurants will be adding an extra £1 onto every bill over the festive season to help fight street homelessness.
As November arrives, the temperatures begin to start dropping, and the nights set in a little earlier, people in Greater Manchester are once again able to give back while they dine at some of the best restaurants the region has to offer in the run up to Christmas, as the successful StreetSmart fundraising initiative is back for another year.
This year, 15 fantastic restaurants have come together to support local homeless charities as the campaign launches today (1 November).
Manchester independents such as Proloco, Erst, Ezra & Gill, Stretford Canteen, and Blue Eyed Panda are among those taking part in the campaign this year, alongside several city centre chain restaurants such as Lina Stores, Tampopo, Banyan, Manahatta, and San Carlo.
Now in its 29th year, StreetSmart works by each participating restaurant adding an extra £1 to every bill they deliver throughout November and December, with all of the money raised going directly to local homeless organisations, thanks to StreetSmart’s official sponsorship from LandAid.
Manchester restaurants are adding an extra £1 to bills to help fight homelessness this Christmas / Credit: Supplied | Rifqi Ali Ridho (via Unsplash)
Since launching in 1998, the campaign has raised over £16.2 million to support charities across the UK, providing practical help, from meals and emergency accommodation to healthcare, training, housing advice and routes towards finding a permanent home.
The StreetSmart team says it’s determined to deliver another record-breaking year in 2026, and provide much-needed support to the services that help some of the most vulnerable people in the city.
Manchester restaurants taking part in StreetSmart 2026
Proloco
Hache MCR
Bar Posie
SAMPA
Blue Eyed Panda
Ezra & Gill
Erst
Little Seeds
Lina Stores
Stretford Canteen
Hawksmoor
Manahatta
San Carlo Bottega
Tampopo
Banyan Bar & Kitchen
“The festive period can be an incredibly tough time for the vulnerable people in our community,” explained Glenn Pougnet, who is the Director of StreetSmart.
“StreetSmart provides a simple way for people to help some of our city’s most in need. Giving back whilst dining out at Christmas is what StreetSmart is all about, and we’re thrilled to have so many restaurants already taking part.
“Every £1 added to a bill adds up and makes a huge difference.”
Featured Image – John Carey (Supplied)
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‘Groundbreaking’ new police team launches on Bee Network to make it one of the safest in the world
Emily Sergeant
A ‘groundbreaking’ new policing model aimed at making the Bee Network one of the safest public transport networks in the world has launched.
Described as being ‘pioneering’, the first-of-its-kind approach – named the Transport Policing and Crime Command (TPACC) – will bring Greater Manchester Police (GMP), Transport for Greater Manchester (TfGM), and Greater Manchester Combined Authority (GMCA) even closer together to tackle crime, antisocial behaviour, and safety issues across the region’s transport network.
So, how will it work then? Well, according to TfGM, the command will ‘effectively establish’ the Bee Network as GMP’s eleventh policing district.
It will bring together up to 300 personnel, including new police officers, who are all involved in keeping the network safe and providing greater reassurance to passengers travelling across the region.
Efforts to keep passengers safe on buses, trams, active travel routes, and roads across Greater Manchester will be ‘strengthened’ through the new team – improving co-ordination in response to incidents, and helping to reassure communities.
A ‘groundbreaking’ new police team has launched on the Bee Network to make it one of the safest in the world / Credit: TfGM
The new team will also incorporate the existing Roads Policing Unit within GMP that includes specialist functions such as the Central Ticket Office, the Tactical Vehicle Intercept Unit, the motorbike unit, the Commercial Vehicle Unit, the Serious Collision Investigation Unit, and more.
Overall, the key focus of TPACC is to:
Increase public confidence on safety across the transport network
Reduce violence, antisocial behaviour and criminality across the transport network
Increase the number of users of the Bee Network across Greater Manchester
The launch of TPACC is said to represents ‘the next phase’ of Greater Manchester’s commitment to creating a ‘safer, more secure, and more welcoming’ transport network for everyone who lives, works, and travels across the region.
“I want a world-class Bee Network where everyone feels safe,” commented Greater Manchester Mayor, Bev Craig.
“Our new dedicated transport policing command will bring together more than 300 police and safety officers, with high-profile patrols across our roads and the Bee Network. It means a stronger presence in our communities and faster action when people need help.
“TPACC will also crack down on dangerous driving to reduce the number of deaths and serious injuries on our roads, which have devastating consequences for families and communities.”
Emily Sergeant -
4th April 2024 
