Avanti has vowed to “rebuild trust” after it has been controversially awarded a long-term contract to operate the West Coast Main Line.
It comes after the company had previously been given until 1 April 2023 to continue running the route from London to Glasgow, but had been told that it needed to “drastically improve” its services if it was to stand any chance of having the contract extended further beyond that date due to its chaotic past since taking over from Virgin in December 2019.
Despite many customers still expressing discontent with level of services during this time, the Department for Transport (DfT) still went on to award Avanti another six-month contract extension from the start of April onwards after it deemed “significant improvements had been made since October”.
The DfT said its decision at the time followed Avanti being ordered to develop a recovery plan aimed at “addressing poor performance on vital West Coast Main Line routes” – including between Manchester, Birmingham, and London.
And now, it has been confirmed today that the operator has, once again, been given full control of the West Coast Main Line by the DfT.
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Avanti has been awarded a long-term contract to run the West Coast Main Line / Credit: Avanti West Coast
It’s part of a new National Rail Contract known as the West Coast Partnership (WCP).
According to Avanti, the long-term WCP will commence on 15 October 2023 and will last until 17 October 2032, subject to ongoing approval, and will begin with a core three-year term to 18 October 2026.
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The DfT says it has worked closely with Avanti to “restore reliability and punctuality to levels that passengers expect” throughout the two contract extensions, and it feels the operator’s performance has “improved significantly” – with cancellations said to be consistently below 3% since March 2023, down from 13% in January 2023, and over 90% of trains now arriving within 15 minutes of their scheduled time, which is improved from 75% in December 2022.
Not only that, but more than 100 additional drivers are also said to have been trained and brought on since April 2022, while improvements to passenger facilities on trains have been too been carried out – including better seats, lighting, and charging points.
The operator has vowed to rebuild the public’s “trust and confidence” / Credit: Avanti West Coast
Transport Secretary Mark Harper has reassured the public that the DfT will “stay in close contact” with Avanti throughout the duration of the new long-term partnership to monitor its performance as it continues its progress to a “sustained recovery” and “increase services over time”.
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Avanti West Coast’s Managing Director, Andy Mellors, admitted that the last year has been “challenging” for the operator as he thanked customers and stakeholders for their “patience” while commenting on the awarding of the new contract.
“There are still challenges ahead,” he added, “but plenty to look forward to”.
Featured Image – Avanti West Coast
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Greater Manchester’s heritage railway issues statement as it’s forced to cancel services this week
Emily Sergeant
Greater Manchester’s iconic heritage railway has been forced to cancel its services this weekend due to the heatwave.
In case you hadn’t heard, Amber Extreme Heat warnings and heat-health alerts have been issued by the Met Office and the UK Health Security Agency (UKHSA) through to Thursday this week – with temperatures widely exceeding 35°C nationwide, and in some areas – particularly on the south coast – potentially even reaching 38°C.
Heatwave conditions in the UK are met when a location records a period of at least three consecutive days with temperature values meeting or exceeding the heatwave temperature threshold for that location.
It does seem, however, that northern parts of the country – especially the North West – are missing most of the extremely hot conditions.
Current forecasts indicate that the peak temperatures for Greater Manchester this week will be tomorrow and Thursday, with highs of 33°C in the city centre.
Despite not reaching the heights of the south, East Lancashire Railway (ELR) has still had to act in advance and has taken the decision to cancel its scheduled services for the next two days as the forecast is ‘too severe’.
Taking to social media to share its decision today, ELR wrote: “Due to the current weather warning for the UK, the decision has been taken to cancel all services on Wednesday 24th and Thursday 25th June 2026, including the afternoon tea and mid-week luncheon dining experiences.
“The welfare of both staff and customers is paramount to the ELR, and we believe that the risk in the extreme heat that has been forecast is too severe to allow for the running of our ordinary services.”
As things stand, ELR says its current plan is to have services resume with the evening dining train on Friday 26 June, but this will still be ‘subject to review’, and further updates on this will be issued later in the week.
Visitors who have already pre-booked services over the two cancelled days will be contacted via email to have their options explained to them.
“We apologise for any inconvenience,” ELR closed out its statement.
Featured Image – ELR
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TfGM issues safety warning and advice for travelling on public transport during extreme heat wave – including ‘get off’
Daisy Jackson
Transport for Greater Manchester has urged passengers to ‘stay safe’ when travelling as the city braces for an extreme heatwave this week.
As well as issuing some safety advice, TfGM has also warning that delays and disruption are possible across the network as temperatures climb as high as 36ºC on Wednesday and Thursday this week.
Customers are being advised to carry water with them when travelling, and to wear light clothing.
Also included in the travel advice is to ‘get off’ public transport at the next stop if you feel unwell, to seek fresh air.
It’s also advised to allow more time for your journey and to check the latest information and advice before setting off.
And most importantly, passengers are asked to look out for each other, especially those who are vulnerable.
The Bee Network may experience disruption later this week as the overhead lines that power the trams and trains are often adversely affected by high temperatures.
TfGM’s Customer and Growth Director, Fran Wilkinson, said: “Very high temperatures are forecast this week that can affect both people and the transport network.
“We will have staff out to help those who need it, and I would encourage customers to take a few simple steps to stay safe and comfortable while travelling, such as by carrying water, travelling at cooler times of the day and looking out for others.
“Due to the heat, there may be some disruption to Bee Network or local train services and I would encourage people to check for the latest information and advice before making their journey.”
TfGM advice for travelling in heatwave
Carry water and drink plenty of fluids
Avoid travelling during the hottest part of the day where possible
Wear light clothing and stay in the shade
If you feel unwell while travelling, get off at the next stop and seek fresh air
Plan your journey, check for the latest information and advice before setting off and allow extra time to make your journey
Look out for other passengers who may need help, especially those who are more vulnerable
Bee Network staff will be out across the network to help passengers, who can get the latest travel information and advice by checking the website or app.
Emily Sergeant -
20th September 2023 
