It has now been two months since the launch of The Community Grocery in Wythenshawe.
And as we head into the festive season at full speed, after what has been an undoubtedly turbulent year due to ongoing restrictions amid the coronavirus (COVID-19) pandemic, the services provided by this charity-led initiative could not be more vital.
At a time when the stigma around the use of food banks seems to be almost as high as the rates of unemployment and the level of economic struggle, The Community Grocery is here to help.
Its mission is simple, but profound.
The Community Grocery exists to bridge the gap between supermarkets and food banks to allow people left in a vulnerable position as a result of the pandemic to have independence and dignity.
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And it’s really taken off.
The shop – which is part of The Message Trust’s site in Sharston – has been overwhelmed by the response since opening, and during the first couple of months alone has had over 750 families sign up to use the grocery system each week.
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Of these members, over 100 register for debt relief courses and over 200 request mental health support.
If all of that wasn’t amazing enough as it is, The Community Grocery’s impact has also extended to protecting the environment, by managing to save a whopping 84 tonnes of surplus food that would have otherwise gone to landfill.
But just how did this groundbreaking initiative start though?
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Well, it turns out The Community Grocery is just one cog in the wheel of the lifesaving work that The Message Trust has been carrying out this past year.
With the pandemic sadly pushing families closer to the poverty line than ever before, what began as a move by The Message Trust to re-purpose its community kitchens to feed the most vulnerable members of the community while the hospitality industry was temporarily closed back in April, saw The Mess Cafe – the community cafe which gives training and employment to ex-offenders, or those at risk of offending – become a hub for preparing and providing healthy meals to children missing out on their free school lunches, with a total of 60,000 meals sent out to those who need them most.
The support didn’t stop there either.
After realising that the need for such services was only increasing, a more sustainable and long-term option was brought about, and so, The Community Grocery was born.
The Community Grocery is passionate about individuals maintaining agency and continuing to support the local community beyond their primary needs.
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A shopper who signs up for a membership not only has access to The Community Grocery, but can also make the most of a range of wider support services, including debt relief, mental health services, job clubs, and cooking and life skills classes, as well as exploring a selection of Christianity courses provided by The Message Trust.
And now, with a growing community of families signed up and a capacity of 1000 members, The Community Grocery is reaching out and encouraging those who live locally and may have recently lost their job, are entitled to the free school meals programme, or are simply just struggling, to access the support.
You can pop by the store anytime during opening hours – 9:30am – 4:30pm – and the team will walk you through your first £3 shop.
Looking ahead to the future, The Community Grocery has now managed to successfully secure funding to expand its offering across the North West region and is committed to launching another four groceries around Greater Manchester over the next four months.
The Community Grocery team is “so pleased” to be able to further serve local people in partnership with churches in the community to provide more available space.
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And this also means there will be the opportunity for members to access the benefits of The Community Grocery across multiple locations over the next few months, so keep your eyes peeled and be sure to stay up to date on both Facebook and Instagram.
You can also find more information via The Community Grocery website here.
The Community Grocery, Message Enterprise Centre, Harper Road, Sharston, Manchester, M22 4RG.
Business
UK’s best and worst parcel delivery companies named following new research
Emily Sergeant
Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
Featured Image – Amazon (Press Picture)
Business
Parklife pumps more than £155,000 back into Greater Manchester community projects
Danny Jones
Parklife is once again proving why it’s such an important event for Greater Manchester, not just in terms of music and culture, but through the money it pumps back into the community through grassroots projects.
The annual music festival at Heaton Park raises significant funds for local initiatives with each edition via the official Parklife Community Fund.
Partnered with the Manchester, Bury, and Rochdale councils, the finances generated through those who attend not only Parklife but also other concerts held at the outdoor venue, such as the recent Oasis shows, help local groups that make a positive, tangible difference in their neighbourhoods.
This year alone, the total includes £55,000 raised from guest list donations by festival attendees, as well as a further £100k generated from other events held in Heaton Park, making 2025 one of, if not the biggest, years for donations to date.
Distributed by the City Council and the local authorities in Bury and Rochdale throughout the respective boroughs, the aim is not only to give back but to enhance local life, through everything from important youth programmes to community wellbeing and improvement schemes.
Launched back in 2017, the festival fund is approaching nearly half a million pounds raised on behalf of local causes, strengthening its connection with the nearby communities surrounding its host site.
The region’s vast and stunning green space is a huge tourist attraction in itself, meaning literal grassroots causes like the woodland management group are vital to maintaining that beauty and status.
Other projects include an astronomy group, as well as fitness drives like ‘RockFit’ (seen above), which now meets at Heaton Park regularly to promote exercise for both physical and mental health.
It’s also worth noting that the fund covers surrounding areas like Higher Blackley and Crumpsall; Sedgley, Holyrood, St Mary’s and even South Middleton.
You can see more examples of the charitable community work in action down below.
Credit: Supplied
Sam Kandel, founder of Parklife Festival, said of the fund: “Parklife is proud to call Heaton Park home, and it’s really important to us that the festival has a lasting, positive impact on the local community.
“The Community Fund is our way of saying thank you to residents and supporting the brilliant grassroots projects that make Manchester, Bury, and Rochdale such special places to live.”
Councillor Lee-Ann Igbon (Exec Member for Vibrant Neighbourhoods) added: “Parklife brings people from Manchester and beyond to our wonderful Heaton Park, and it is right that the communities living close by benefit from the event through reinvestment in local initiatives that will leave a legacy for all.
“The Parklife community fund means that local communities choose what’s important to them and they have the opportunity to bid for funds to invest in projects that enhance local amenities, strengthen community connections and wellbeing for the benefit of everyone.”
Those looking to benefit from the fund can apply online now and you can find out more information by contacting the relevant councils’ neighbourhood pages.