A new study has revealed the most ‘unreliable’ train operators in Britain, and it’s pretty grim reading for us northerners.
That’s because, in what likely doesn’t come as that much of a shock to the millions of people who regularly travel by train across the country, Avanti West Coast has claimed the not-so-coveted top spot on the list compiled by travel deal site Tripplo.
We all know that public transport can be tricky to rely on, right?
But, in a bid to find out which train companies are considered to be the most unreliable of them all, the Tripplo team analysed data from the Office of Rail and Road between January 2021 and September 2023 to find the percentage of train journeys that were either cancelled, or delayed by 15 minutes or more, from different rail operators.
Coming out on top was Avanti – which runs the West Coast Main Line from Manchester to London – as it was found to have a massive 15.36% of its trains cancelled or delayed on average between the analysed time frame, and that works out to just over one in six trains not arriving when expected.
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Avanti West Coast has been revealed as Britain’s most ‘unreliable’ train operator / Credit: Avanti
These delays amounted to a staggering 1,289,833 minutes of delays, or in other words, passengers using Avanti services lost a total of 895 days of journey time because of delays.
The other North West representative on the list is TransPennine Express, which claimed seventh place within the top 10, and had an average of 9.29% of its services cancelled or delayed within the analysed timeframe.
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Other train operators appearing in the top 10 include Hull Trains, London North East Railway (LNER), Cross Country Rail, and Grand Central Rail.
Avanti being crowned Britain’s most unreliable comes after it was controversially awarded a long-term contract to operate the West Coast Main Line back in September of last year.
The train operator was found to have 15.36% of its trains cancelled or delayed on average / Credit: Network Rail
Before this, the company had previously been given until 1 April 2023 to continue running the route from London to Glasgow, but had been told that it needed to “drastically improve” its services if it was to stand any chance of having the contract extended further beyond that date, due to its chaotic past since taking over from Virgin in December 2019.
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Despite many customers continuing to voice discontent with level of services during this time, the Department for Transport (DfT) still went on to award Avanti another six-month contract extension from the start of April onwards, after it deemed “significant improvements had been made since October”.
Greens hasn’t shared as much detail about its Sale closure.
Simon Rimmer’s Greens restaurant in Sale has announced its immediate closure. Credit: The Manc Group
They wrote: “It is with deep regret that the board of directors and shareholders have decided to close the doors permanently on Greens Sale with immediate effect.
“We’ve done everything possible to make this work, but it is now clear the business is untenable.
“We’d like to thank everyone, team members & guests, who have been on the Greens journey with us.”
It’s another blow to the Manchester’s famous vegan and vegetarian restaurant scene, which has lost the likes of Wholesome Junkies, Vurger Co, and V Rev all shutting down in the last couple of years.
Wholesome Junkies shut down because of ‘skyrocketing costs’, writing at the time of their closure in July: “The figures just don’t add up, it’s no joke and it’s devastating the hospitality industry.”
Northern blocks access to dating apps and websites on-board trains
Emily Sergeant
Access to dating apps and websites is now blocked on-board trains travelling across the north, it has been revealed.
Northern says there’s “good reason” for taking this decision.
This is because the WiFi provided by the train operator on-board its services travelling across the north of England is delivered under the ‘Friendly WiFi’ scheme, which blocks access to certain categories of content – including those associated with dating.
Websites and apps related to video streaming, gambling, alcohol, adult content, pornography, and nudity are also blocked.
Northern has blocked access to dating apps and websites on-board its trains / Credit: Northern
The company says ‘Friendly WiFi’ – which it has been signed up to since 2017 – ensures its on-board internet service meets “minimum filtering standards” given the fact that children could be present around passengers at all times.
The decision to ban dating apps and websites comes after Northern also urged passengers to stop viewing content that’s “not suitable for work” on its trains and stations in Greater Manchester and beyond, and pleaded for them to “wait until you get home” instead.
Content that Northern considers ‘NSFW’ can range from inappropriate jokes and bad language, right through to offensive topics and explicit material.
The train operator has explained the “good reason” for its decision / Credit: Northern
Northern’s Chief Operating Officer, Matt Rice, said access to “safe and reliable” internet is part of passengers’ expectations.
“Whilst some dating websites and users will operate with appropriate levels of self-moderation, some might not and it’s important that content not suitable for everyone to see or hear, particularly children, isn’t viewed on our trains,” Mr Rice explained.
“It’s simply about ensuring that there is sufficient bandwidth for all our customers to use while they’re on the go.
Emily Sergeant -
4th April 2024 
