Manchester Airport has issued an apology after passengers reported waiting for up to SEVEN hours for their suitcases in baggage reclaim.
The airport has said sorry for the ‘unacceptable levels of service’ experienced by many travelling during the busy festive period.
It said that the delays were due to ‘significant staffing challenges’ at Swissport, the handling company in charge of the baggage operation at Manchester Airport.
Some passengers reported people ‘laid on the floor’ when faced with the hours-long delays.
Others slammed the lack of communication the airport put out while they were waiting.
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The longest reported delay came from one passenger who said on Twitter: “Up to seven hour delays at baggage at Manchester – going to be a long night.”
Manchester Airport baggage reclaim. Credit: Manchester Airport Group
Another wrote: “2 hours since landing and 150 very bored kids (and their parents) are still waiting for their bags.”
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Someone else said: “We landed at 11.45, it’s now 13.15 and despite an announcement saying our bags would be on the carousel in around 10-15 minutes, we still have no bags and you have no staff available to answer questions or help. This isn’t good enough. Where are our bags!?”
And another commented: “Waiting in T2 baggage claim for over an hour. No sign of baggage, no sign of movement. Passengers laid on the floor.”
In a statement, Manchester Airport said: “We have been mode aware of significant staffing challenges faced by Swissport, which is impacting the arrivals experience of passengers flying with the airlines it supports.
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“This may result in some delays to passengers being able to disembark their aircraft, and to the baggage collection process, during the course of this evening.
“It is disappointing that – despite assurances to the contrary – Swissport is not able to provide adequate resources during the busiest weekend of the Christmas travel period and we apologise to all passengers who have experienced unacceptable levels of service.
“We have mobilised a Manchester Airport support team to keep disruption to a minimum and are seeking urgent clarification on the steps being taken by Swissport to resolve the challenges it is facing.
“We would like to thank the Swissport team currently operating at the airport under such challenging circumstances, and our airport colleagues for their support.
“Thank you to all affected passengers for their patience, and our sincere apologies once again for the disruption they may face.”
Featured image: Manchester Airport Group
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Greater Manchester restaurants are adding an extra £1 to bills to help fight homelessness this Christmas
Emily Sergeant
Dozens of local restaurants will be adding an extra £1 onto every bill over the festive season to help fight street homelessness.
People in Greater Manchester are once again able to give back while they dine at some of the best restaurants the region has to offer in the run up to Christmas, as the successful StreetSmart fundraising initiative is back for another year.
This year, 26 fantastic restaurants have come together to support local homeless charities as the campaign launched this past Saturday (1 November).
Manchester independents such as Mana, Erst, Climat, 10 Tib Lane, Ezra & Gill, Tartuffe, and Blue Eyed Panda are among those taking part in the campaign this year, alongside several city centre chain restaurants such as Lina Stores, Tampopo, Banyan, Manahatta, and San Carlo.
StreetSmart works by each participating restaurant adding an extra £1 to every bill they deliver throughout November and December, with all of the money raised going directly to local homeless organisations, thanks to StreetSmart’s official sponsorship from LandAid.
The funds raised by StreetSmart in Greater Manchester this year will support the crucial work of organisations such as CentrePoint, which funds Independent Living Advisors for young people, and Real Change Manchester, which plugs into the existing homelessness charities to provide that extra boost of funding that makes all the difference.
The StreetSmart team says it’s determined to deliver another record-breaking year in 2025, and provide much-needed support to the services that help some of the most vulnerable people in the city.
Manchester restaurants are adding an extra £1 to bills to help fight homelessness this Christmas / Credit: Supplied | Rifqi Ali Ridho (via Unsplash)
“The festive period can be an incredibly tough time for the vulnerable people in our community,” explained Glenn Pougnet, who is the Director of StreetSmart.
“StreetSmart provides a simple way for people to help some of our city’s most in need. Giving back whilst dining out at Christmas is what StreetSmart is all about, and we’re thrilled to have so many restaurants already taking part.
“Every £1 added to a bill adds up and makes a huge difference.”
Featured Image – John Carey (Supplied)
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Police appeal for information after pedestrian killed on Mancunian Way followed earlier welfare concern reports
Emily Sergeant
Police are continuing to appeal for information after a pedestrian was killed on Mancunian Way during the early hours.
Greater Manchester Police (GMP) explained that the shocking incident occurred at approximately 12:50am on Friday 31 October when it was reported that a Volkswagen Passat had collided with a man in his 20s.
Sadly, the collision was fatal and the pedestrian died at the scene.
The driver of the Volkswagen, a man in his 40s, was subsequently arrested on suspicion of causing death by dangerous driving.
Following the incident, subsequent police enquiries have established that a call was made to the force shortly after midnight which reported concern for a man walking on the carriageway, and GMP says it believes the man in that report was the man who was involved in the fatal collision.
Officers were sent out as ‘high priority’ to carry out an extensive search of the surrounding area after the report was made, but it was said that they couldn’t locate him.
#UPDATE | Officers are continuing to appeal for information following the fatal collision on Mancunian Way this morning.
We have referred ourselves to the IPOC after reports that the victim was possibly spotted on the carriageway earlier that morning.
— Manchester City Centre Police (GMP) (@GMPCityCentre) October 31, 2025
Due to this earlier report, GMP has confirmed that it has referred itself to the Independent Office for Police Conduct (IOPC) to look into its response to the search.
The victim’s family is aware, have been updated, and they are being supported by specialist officers at this time.
GMP’s Serious Collision Investigation Unit is still appealing for anyone who may have witnessed the incident to come forward, and are particularly keen to speak to anyone who may have CCTV footage, dashcam, or mobile phone footage from the area in the moments leading up to the incident.
“This is a tragic incident for all involved and we express our deepest condolences to the family of the man who has lost his life, and whom we are doing our utmost to support at this time,” commented Sergeant Andrew Page.
Anyone with any information is asked to contact police on 0161 856 4741, quoting log number 111 of the 31/10/25, or by using the ‘report tool’ or LiveChat function on the GMP website – www.gmp.police.uk
Alternatively, you can contact Crimestoppers anonymously on 0800 555 111.
Daisy Jackson -
19th December 2022 
