Over 100,000 sign pensioner’s petition to bring back tills at Tesco
69 year old Pat McCarthy says her local Tesco has ''inaccessible self-service tills with no staff', leaving some shoppers waiting over 30 minutes to be served
A regular shopper at Tesco is pleading with the supermarket giant to “stop replacing people with machines”, and has even launched a petition to take them on.
Pat McCarthy, aged 69, started the petition after she struggled to use the self-checkout tills at her local big Tesco supermarket.
Stating “you can’t speak to a machine”, she’s now calling on the company to reintroduce more staffed checkouts – and it seems the nation is on her side.
The petition has already hit over 100,000 signatures – 102,222 at the time of writing – and looks set to soon become one of the most-signed petitions on Change.org.
In it, Pat makes several well-put arguments for the return of more staff, explaining that at her local Tesco, and “probably all over the country, Tesco is bringing in new self-service and sort-it-yourself card only till machines. They make up 3/4 of the tills now.
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“These new tills are not accessible for people who don’t have credit cards and can only use cash or those with little confidence to use these self-service card-only tills – myself included.
“As an older woman, I can’t lift anything heavy, and that goes for many disabled people.”
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She continues: “People such as carers, older people, disabled people with mobility problems or lifting problems have to queue waiting for more than 30 minutes.
“I couldn’t lift the windscreen wash the other day in Tesco because it was so heavy and some men were lovely to help and had to put it in my car for me.
“If they weren’t around and my daughter wasn’t with me, I would have been helpless.”
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On my last visit to Tesco’s we had a £170 shop. We were told to go to the self check out tills! We said unless you open the check out we were leaving all this right here and will never shop here again – they opened the tills #BringBackTescoStaff
Her petition also points out that the new self-service tills have “displaced mainly part-time women staff”, and echos something many older people miss – the bit of chit-chat you have with the staff as they’re scanning your items.
She explains: “I love chatting with the staff, albeit briefly, especially as l live on my own. Talking with human staff is important to me. Now that experience has been taken away from me.
It is not the first time that shoppers have pushed back against self-checkout tills. Back in 2015, Morrisons brought back staff at 1,000 “express” checkouts after learning 67% of their customers felt enxious using the self scanning tills.
The full petition reads: “My name is Pat, I am 69 years old, and retired but I am a volunteer helping disabled people with applying for Personal Independence Payment (PIP) forms and a Trustee of my local Disability Network.
“My local Tesco has inaccessible self-service tills with no staff which makes the shopping experience physically difficult and overwhelming.
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“At my local Tesco mega-store, and probably all over the country, Tesco is bringing in new self-service and sort-it-yourself card only till machines. They make up 3/4 of the tills now.
“These new tills are not accessible for people who don’t have credit cards and can only use cash or those with little confidence to use these self-service card-only tills – myself included.
“People such as carers, older people, disabled people with mobility problems or lifting problems have to queue waiting for more than 30 minutes.
“I couldn’t lift the windscreen wash the other day in Tesco because it was so heavy and some men were lovely to help and had to put it in my car for me. If they weren’t around and my daughter wasn’t with me, I would have been helpless.
“These new self-service card tills have displaced mainly part-time women staff.
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“I love chatting with the staff, albeit briefly, especially as l live on my own. Talking with human staff is important to me. Now that experience has been taken away from me.
“With these new replacement Self-service-card-only tills (SSCOT) you have to choose your shopping if you can find it, put it in the trolley, unpack it, load it onto the belt that is static, scan it (if the scanner works), shove it across onto a packing area, pay for it and then lift it off out of the packing area and then load it into your trolley. This is a physically taxing process. As an older woman, I can’t lift anything heavy, and that goes for many disabled people.
“I challenge Ken Murphy Chief Executive of Tesco to meet with me for a discussion to explain his ‘replace people with machines policy’. I want Ken Murphy to bring staff back to do check-outs on the till and not have a replace people with machines policy.
“If we lose, it means an erosion of a great shopping experience into a Tesco’s shopping nightmare.
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“Sign and share this petition to help people with physical difficulties to have a better shopping experience in Tesco by bringing back staff.”
A Tesco spokesperson said: “Our colleagues and the friendly service they provide are absolutely vital to our stores and will always be on hand to help our customers, whether they are checking out at one of our colleague-operated or self-service checkouts.”
If you’d like to sign the petition you can do so here.
Plans to build ‘modern’ underground train station at Manchester Piccadilly officially proposed
Emily Sergeant
Plans have officially been proposed to build a ‘modern’ underground train station at Manchester Piccadilly.
The Government has announced a ‘major growth plan’ for the north, and as part of that, has firmed up its commitment to delivering Northern Powerhouse Rail (NPR).
NPR is said to be ‘at the heart’ of plans to deliver faster commutes, better jobs, more homes, increased investment, and ultimately, stronger connections between Manchester and several other major northern cities, even as far as North Wales.
£1.1 billion has been committed over this Spending Review period to support delivery of NPR, the Treasury has confirmed.
One of the most crucial proposals from the commitment to the NPR is an entirely new line between Liverpool and Manchester – via Warrington and Manchester Airport – will be delivered as part of the second phase in the 2030s, and work is set to begin ‘immediately’ to develop the project plans and business case in more detail.
Plans have officially been proposed to build a ‘modern’ underground train station at Manchester Piccadilly / Credit: TfGM
As part of this, Greater Manchester and the Government will be working together to explore an underground solution at Manchester Piccadilly.
It’s hoped that a new underground station at Manchester’s main train train travel hub would be a ‘catalyst’ and ‘enabler’ for major regeneration and economic growth in the region and across the North as a whole.
The underground option is said to be ‘preferred’ by local leaders.
This option would see trains run through the station, providing more reliable and quicker connections to and from West Yorkshire and beyond.
It’s also hoped that it would ‘future-proof’ the station to accommodate growing passenger numbers for decades to come, as well as ensure that the region remains the ‘growth capital’ of the UK.
Big news for the North.
Work is set to begin immediately on detailed plans for the new Liverpool–Manchester Northern Powerhouse Rail line.
A major catalyst for growth and jobs across the North. 🚆
“Finally, we have a Government with an ambitious vision for the North, firm commitment to Northern Powerhouse Rail, and an openness to an underground station in Manchester city centre,” commented Mayor Andy Burnham as the proposals were announced this week.
“A modernised Manchester Piccadilly could become the Kings Cross of the North, acting as a catalyst for major growth in our city region and beyond.
“Over the past decade, we’ve become the UK’s fastest growing city region, but underinvestment in rail infrastructure has long acted as a brake on further growth.
“Today marks a significant step forward for Greater Manchester. We’ll now work at pace to prove the case for an underground station and work up detailed designs for the route between Liverpool and Manchester.”
Featured Image – TfGM
News
TGI Fridays to close even more UK locations as franchise falls further into administration
Danny Jones
Yes, American export and multinational TGI Fridays is closing even more locations across the UK following the previous batch of restaurant shutdowns.
This comes after Liberty Bar and Restaurant Group, the parent company which oversees the global TGI Fridays franchise, filed a third notice to appoint administrators this week.
Founded way back in 1965 and opening in the UK by the 80s – 1990 here in Manchester, to be specific – the New York-born diner brand continues to struggle all over Great Britain.
The only city centre TGIs was hit by the first raft of closures in October 2024, and now another Greater Manchester branch is on the chopping block.
TGIs Preswitch and Royal Exchange have both been shut for some time (Credit: David Dixon/The Manc)
Announced on Wednesday, 14 January, a further 16 TGI Fridays restaurants are shutting down imminently amid administration.
Totalling just 33 transatlantic venues left, this also means the loss of around 450 jobs, though the company insists they believe it to be the best decision to help “reinvigorate” the brand.
In a statement, Global President of TGI Fridays, Phil Broad, said: “We’ve been working closely to explore all available options for securing the long-term future of TGI Fridays in the UK, and believe that this is the best outcome for the business, preserves jobs, and offers a strong platform for success and growth.
As per an official press release shared on Monday, TGI bosses are hoping to reassert their presence in the American bar and grill scene as well as casual dining culture with a “bold new 1-2-3 strategic vision.”
Meanwhile, you can see the full list of TGI Fridays sites closing in Great Britain down below:
It seems that the entities within the hospitality sector, no matter how big or small, are still being struck by rising business rates, inflation and the general cost of living crisis.
I suggest you speak to your team @RachelReevesMP … an emergency cut in VAT is the ONLY lever you have to save thousands of Hospitality businesses folding. Much of Europe has VAT rates 10-13% to support their Hospitality industry.
For now, at least, the now only remaining regional TGI Fridays in the Trafford Centre (which has been there since 1998) is set to stay open.
In the case of the site in Tameside, the 36-year-old spot has unfortunately closed with immediate effect.
As for those sadly now without a job, it’s absolutely gutting – sending love and support from everyone here at The Manc Group, and we hope other parties at Ashton Leisure Park will step in to help when and where they can.
This is far from the only recognisable name closing down local venues, either…
Georgina Pellant -
18th May 2022 
