Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
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A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
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Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
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52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
There are also film crews in attendance, who it’s believed are filming for the second instalment of her upcoming documentary, Molly-Mae: Behind It All.
She launched her brand Maebe last September, pitched as offering accessible luxury fashion.
Previous Maebe pop-ups have only taken place in London, despite Molly-Mae living in the north west.
The queues are still raging in Manchester for the pop-up, if anyone was planing to head down.
The 1975 set to release live album of ‘Still… At Their Very Best’ Manchester show at AO Arena
Danny Jones
The 1975 are releasing a live album version of 2024’s ‘Still… At Their Very Best’ tour show at the AO Arena in Manchester.
As someone who was there in the flesh, trust us, it’s a performance worth reliving.
With the Wilmslow-formed Manc adoptees looking like they might be gearing up for another album cycle, not to mention being named as one of the headliners on the 2025 Glastonbury lineup, it seems as though they break from the spotlight is coming to an end.
It’s been two years and a half years since they dropped their last album, Being Funny in a Foreign Language, but they’ve been touring around the world pretty much ever since and now they’ve decided to press one of their concert highlights onto vinyl.
As you can see, perhaps the most striking thing about the upcoming live LP is the artwork for it. Although we can’t put our finger on exactly where it is, the imagery looks to be taken from a housing estate somewhere nearby.
To be honest, it wouldn’t matter whether it was in Greater Manchester or somewhere in their home county of Cheshire, for that matter: there’s just undeniably familiar and undeniably Northern-looking about the whole thing.
How on Earth they’ve managed to look something so normal and mundane somehow poetic and interesting we’ll never know, all we can guarantee is that the recordings pulled for this latest release are guaranteed to be brilliant.
Following the first world tour of their critically acclaimed fifth record, we waxed lyrical over the performance and after witnessing the evolution of that admittedly barmy live set all over again just over a year later, we went so far as to dub them among “some of the best performers on the planet”.
The only dilemma we have is deciding which one we prefer more: January 2023 or February 2024. Having said that, one did include a very special surprise guest…
We’re standing by that claim we made above, by the way; maybe it’s because of just how good that Manchester energy was and exactly why The 1975 boys have decided not just to document it but immortalise that particular gig as a live album.
Not only was it their de facto homecoming gig following a gargantuan world tour, but as it was the second iteration of that first ‘At Their Very Best’ show, the chances were it was always going to get better and more refined.
The setlist included the typical title track opening, ‘Looking For Somebody To Love’, ‘Happiness’, ‘Part Of The Band’ and ‘Oh Caroline’; ‘Robbers’, ‘Fallingforyou’, ‘Somebody Else’, ‘Chocolate’, ‘I Always Wanna Die (Sometimes)’, ‘People’ and many more.
You can find the full tracklist and pre-order The 1975 ‘Still… At Their Very Best live album, taken directly from the AO Arena performance in Manchester, right HERE.
The cover for The 1975 Manchester live album and the moments it captures. (Credit: Dirty Hit/Audio North)
Emily Sergeant -
4th February 2025 
