Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
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A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
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Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
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52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
The Boots recycling scheme where you can get £5 off every shop
Thomas Melia
UK high street retailer and healthcare shop Boots has launched an innovative recycling scheme that entitles customers to £5 off their future shopping trips.
If you’re still struggling to come up with a New Year’s resolution, why not try a spot of recycling and earn some money off your next cosmetics shop while you’re at it?
Started in 2020, the Boots Recycling Scheme allows Advantage Card holders the opportunity to get money while also being more conscious about how we recycle our used health and beauty products.
Their third-party app, Recycle at Boots, uses a ‘Scan2Recycle‘ system where users can upload items from various beauty brands by taking a picture of the empty packaging before identifying its form.
This scheme takes items that can’t usually be recycled at home, such as lotion pumps, toothpaste tubes, lipstick, mascaras, travel minis, make-up palettes and more.
Once you have five items approved, head over to your nearest participating Boots store, drop off your empties and scan the QR code on the deposit box.
After you’ve followed all these steps, a voucher will appear entitling you to 500 Advantage Points when you spend £10 in-store at your nearest location, and not only do you have £5 worth of points with your name on it, you’re also an eco-warrior.
There’s even a dedicated section of the app to recycling empty medicine and vitamin blister packs, which gives customers 100 Advantage Points when they spend £5 in-store.
Brilliant.
Credit: Publicity pictures (supplied)
Items dropped into these deposit boxes are taken to MyGroup, a recycling and waste management service which works around the clock to help divert waste from landfill.
These empties will be washed and traditionally recycled into a material called MyBoard, a construction board material most similar to plywood, with lots of different uses.
Nearest Boots locations in Manchester running the Recycle at Boots scheme:
Manchester Market Street – 32 Market Street, M1 1PL
Salford Regent Park – Regents Park, M5 3TP
Manchester Didsbury – 736-740 Wilmslow Road, M20 2DW
The Trafford Centre – 10 Peel Avenue, M17 8BD
Trafford Retail Park – Neary Way, M41 7FN
If you’re up for getting money off your next Boots splurge while also helping recycle cosmetics containers and more, you can download the Recycle at Boots app and find your nearest HERE.
Tesco reveals what the UK’s most popular meal deal was in 2025
Emily Sergeant
Tesco has revealed what the UK’s most popular meal deal combination was in 2025, and some newbies have taken the top spots.
We all know meal deals are a classic lunch option for hungry office workers and for those looking for something quick to grab on the go, and it’s fair to say Tesco’s is one of the most popular on the market – but which combination was the most popular over the past 12 months? Which meal deal was the most commonly-picked from supermarket shelves in 2025?
Well, after last year saw a change in both the main and snack categories, this time around they have stayed the same and it’s actually the drink option where we see a change.
For the second year running, the Tesco Chicken Club Sandwich was the most popular choice of main, while the Tesco Egg Protein Pot took the top snack title.
Tesco has revealed what the UK’s most popular meal deal was in 2025 / Credit: The Manc Group
It’s time, however, to wave goodbye to the Coca-Cola (500ml) bottle, which has taken the title of the nation’s favourite meal deal drink for the past three years now, and say hello to the nation’s new favourite drink… a can of Red Bull.
When it comes to the North West’s favourite combo, the snack and drink choices remain the same to the rest of the UK’s, but the main is slightly different, as we favour a Tesco Just Ham Sandwich instead.
As always, the meal deal statistics for 2025 were revealed as part of Tesco’s annual ‘Clubcard Unpacked’ series, which is basically like ‘Spotify Wrapped’ but for Clubcard customers, giving loyalty card members a unique insight into what they shopped for and how much they saved over the last year.
The series also gives Clubcard holders the chance to find out what their personal favourite meal deal combination was in 2025, and see how that compares to the rest of the nation.
You’ll just need to open your Tesco Clubcard app on your mobile to find out, or you can head to the Tesco website here and login to your account.
Results are available now for a limited time only.
As well as getting to find out their own most-bought meal deal items, this year’s video also shows Clubcard members further insights into how they shopped at Tesco last year – from their most frequently-purchased products, to how many points they saved and spent.
Emily Sergeant -
4th February 2025 
