Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
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A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
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Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
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52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
The Manchester vintage shop selling designer brands for £25 has reopened in a new location
Thomas Melia
A much-loved and viral vintage shop selling all your favourite designer brands is finally returning to Manchester after a 16 month closure.
Already loved vintage shop Catch My Thrift is reopening in a new location in Manchester city centre and it’s providing people with high-end fashion at budget-friendly prices.
After a successful run of pop-up shop dates on Deansgate, now, Catch My Thrift now has a permanent location to help make the streets of Manchester even more stylish, one thrifted tee at a time.
There’s no catch here, besides the one you can find in their company name, as you can bag brands from Yves Saint Laurent to Ralph Lauren from as little as £25.
Located in Chatham Mill, this vintage clothes shop is suitable for shopaholics and bargain lovers alike as they’re providing the people of Manchester with trendy tees while keeping prices in the forefront of their mind.
An Yves Saint Laurent polo shirt from Catch My Thrift in Manchester.This vintage store has a variety of cool jackets, just like this one.Credit: The Manc Group
Just a five minute walk from iconic music venues Gorillaand O2 Ritz, Catch My Thrift also finds itself right in the heart of Manchester’s student accommodation.
Catch My Thrift is the brainchild of sustainable fashion brand owner Scott Joseph, known online as Sustainably Scott, and initially launched all the way back in 2023.
Now, this vintage clothes site is well-trusted as their Instagram account highlights notable names that have visited the including the England Rugby team as well as a whole host of influencers.
And very soon you’ll be able to walk round with coffee in hand as the attached space will act as a coffee shop venue working alongside the vintage clothes vendor titled, Canteen.
There’s an additional third unit just next door that owner Scott has plans for in the future, however all is being kept secret as of yet.
One thing we can guarantee is whatever this space becomes, it’s sure to be a hit.
Catch My Thrift, colloquially referred to as Catch, is open now and their attached coffee shop Canteen will be opening very soon, both located at Chatham Mill in Manchester.
A lovely outfit combination made by Catch My Thrift owner, Scott.It doesn’t get more vintage than a snazzy windbreaker.Credit: The Manc Group
A charity auction is selling memorabilia from the ACTUAL Peaky Blinders set
Thomas Melia
Peaky Blinders super-fans get ready, because there’s a charity auction is currently open and items worn by the stars of the iconic TV seriesare up for grabs.
This exclusive event gives bidders the chance to own a piece of modern-day TV history in the form of not just merchandise but authentic memorabilia.
Let’s be honest, we’ve all wanted to pull on a flat cap and pretend we were a gangster at one point in our lives, and what better way to do so and relive your Peaky Blinders fantasy than by doing so with one from the show? Especially since you know your money is going towards a good cause.
Whether you want to look as dapper as Tommy Shelby, or you just want to add a culture-soaked collector’s item to your, well, collection, you might want to check this one if you’re a big Peaky fan.
Maybe you could own something from this very picture at the Peaky Blinders charity auction event.Walk away feeling dapper as ever with exclusive merchandise up for grabs at the Peaky Blinders charity auction event.Credit: BBC
Anyone planning on going to the Peaky Blinders charity auction event can bid in person or even register to bid online now if you won’t be free during the proceedings.
As for what is on the table, you could raise your virtual paddle for everything from a full suit worn by Cillian Murphy himself to Sam Claflin’s homburg hat, a pair of Michael Gray (Finn Cole) shiny shoes and much more.
And where else to hold said event and than Manchester’s very own Peaky Blinders bar on Peter Street just off the main Deansgate strip, where the action will culminate in a flamboyant and free-to-all event.
Those attending in person will be greeted with a welcome drink before being encouraged to join in with the final day of the auction – guests are encouraged to turn up in ‘true Shelby style’ of course.
All the funds raised will go towards the much-loved NHS foundation and specialist hospital, The Christie, Europe’s largest cancer centre, right here in Manchester.
Peaky Blinders bar on Peter St in Manchester city centre.Everyone knows the Peaky Blinders like a drink.
Tickets for this event cost nothing, but there is an option to add an additional donation if you wish, and bidding on items taken from the cult favourite TV show is open to everyone.
Emily Sergeant -
4th February 2025 
