Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
Inside the new supersized Zara store that’s just opened in the Trafford Centre
Clementine Hall
The new Zara has finally opened inside the Trafford Centre, and it’s even bigger and better than we could’ve imagined.
Back in April, the shopping centre signed a deal with Inditex for the new supersized Zara store that would occupy its own flagship space on Peel Avenue.
The Spanish fast fashion brand is famed for its affordable trend-led fashions which you’ll find in abundance at the new space which covers over 3,000 square meters across one single level.
It’s the very first concept store of its kind in the UK, featuring technology like you’ve never seen before.
Images: Supplied
Customers can interact with the brand in-store or via zara.com and the Zara app, enabling real-time inventory browsing, quick product location, and online order pickup.
Created by Zara’s Architecture Studio, the space has been redesigned to offer an elevated experience and is absolutely stunning.
Designed to be your personal stylist, the store features a series of interconnected rooms where each showcases its own curated identity – so you don’t have to go far to find the perfect fit.
Images: Supplied
To celebrate the opening, collections have even been advanced to the Trafford Centre before hitting the rails at any other Zara across the country.
From a dedicated shoe room and an adorable baby closet to an exclusive activewear department and fragrance room, there’s literally everything you could ever want to get you kitted out from head to toe.
Say goodbye to queueing with heaps of hangers, because the changing rooms will practically deliver the clothes for you whilst you can fly through the payment process with the 37 assisted-checkouts.
Images: Supplied
Every inch of the customer experience has been made as streamlined as possible, meaning you could be in and out in a matter of minutes without even having to speak to a member of staff.
But of course, there’ll be members of staff on hand wherever you may need from helping you find the perfect size in the changing rooms to assisting you with your returns.
It’s the best Zara we’ve ever stepped foot in, it’s like shopping in a space ship in the best way possible.
Viral store POP MART announces opening date of highly-anticipated Trafford Centre store
Emily Sergeant
Viral retailer POP MART has confirmed the news that fans have been waiting with bated breath for.
You may remember that a couple of months back, it was announced that POP MART – the Chinese collectables retailer home to the phenomenon that is the Labubu – would be opening in Greater Manchester‘s biggest shopping complex, the Trafford Centre, later in the year, and now the opening date has been confirmed.
Once POP MART opens its doors, shoppers can expect to find exclusive gifts, hot products, and plenty of surprises in store… oh, and big queues too, presumably.
The new 1,400 sq ft store will feature a full range of POP MART collectables – including the most iconic IPs and blind boxes, and fans and collectors will be able to shop from limited-edition ranges and get their hands on seasonal exclusives only available at Trafford Centre.
The new store opening at Trafford Centre takes the brand’s UK presence to double figures, and forms the brand’s goal to make its popular characters ‘accessible’ to more people across the country than ever before.
“POP MART aims to celebrate entertainment and pop culture to a growing community of designer toy collectors,” commented Peter Shipman, who is the Managing Director and Head of Europe for POP MART.
“The opening of our Trafford Centre store expands our UK presence and helps to bring playful and engaging experiences to customers.
POP MART has announced the opening date of its highly-anticipated Trafford Centre store / Credit: The Manc Group
“Trafford Centre’s vibrant retail environment, strong footfall, and strategic location strengthens our opportunity to access both loyal fans and new audiences, and we look forward to seeing visitors embrace the fun collectable toys and retail experience.”
Simon Layton, who is the Centre Director at Trafford Centre, says POP MART is a ‘brilliant addition’ to the shopping centre.
Emily Sergeant -
4th February 2025 
