Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
ADVERTISEMENT
A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
ADVERTISEMENT
Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
ADVERTISEMENT
52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
Morrisons set to close more than 100 brand locations across the country
Danny Jones
UK supermarket company Morrisons is set to close more than 100 specific locations across the UK, including multiple here in Greater Manchester.
Despite still being considered one of the giants of the sector here in Britain, Morrisons is continuing its previously announced ‘restructuring’ by adding a number of other shops to the chopping block.
The chain had already announced that a slate of 50 Morrisons Cafes would be closing earlier this year, but now other brand branches are expected to follow suit.
While their major supermarkets will remain virtually untouched, several Morrisons Daily convenience stores, florists, pharmacies and Market Kitchens, like the busy lunchtime spot on Piccadilly Gardens – but don’t panic: the corner store itself is staying as far as we’re aware.
Fortunately, major mainline Morrisons supermarket locations look to be safe from closing. (Credit: JThomas/Jaggery via Geograph)
Despite insisting the business is in good shape and has a “bright future” ahead, Morrisons‘ chief executive, Rami Baitieh, confirmed that “a minority [of sites] have specific local challenges and in those locations, regrettably, closure and re-allocation of the space is the only sensible option.”
It’s also believed that 35 butchers’ counters and the same number of fishmongers are set to wrap up as part of the shake-up.
You can see the full list of Morrisons Cafes closing down below; thankfully, we Mancs have managed to avoid closures in this particular department.
Morrisons Cafe Locations closing
Bradford Thornbury
Paisley Falside Road
London Queensbury
Portsmouth
Great Park
Banchory North, Deeside Road
Failsworth, Poplar Street
Blackburn, Railway Road
Leeds, Swinnow Road
London, Wood Green
Kirkham, Poulton Street
Lutterworth, Bitteswell Road
Stirchley
Leeds, Horsforth
London, Erith
Crowborough
Bellshill, John Street
Dumbarton, Glasgow Road
East Kilbride, Lindsayfield
East Kilbride, Stewartfield
Glasgow, Newlands
Largs, Irvine Road
Troon, Academy Street
Wishaw, Kirk Road
Newcastle, UT Cowgate
Northampton, Kettering Road
Bromsgrove, Buntsford Industrial Park
Solihull, Warwick Road
Brecon, Free Street
Caernarfon, North Road
Hadleigh
London, Harrow, Hatch End
High Wycombe, Temple End
Leighton Buzzard, Lake Street
London, Stratford
Sidcup, Westwood Lane
Welwyn, Garden City, Black Fan Road
Warminster, Weymouth Street
Oxted, Station Yard
Reigate, Bell Street
Borehamwood
Weybridge, Monument Hill
Bathgate
Erskine, Bridgewater Shopping Centre
Gorleston, Blackwell Road
Connah’s Quay
Mansfield, Woodhouse
Elland
Gloucester, Metz Way
Watford, Ascot Road
Littlehampton, Wick
Helensburgh
Sadly, it seems that plenty of people saw this coming, with early reports of the off-license/corner shop-esque Daily shops following soon after cafes were confirmed to be closing back in March.
Morrisons closing 52 cafes, 17 convenience stores, and potentially 365 people redundant
Just before new NI tax laws kick in from next month
Retail is 10% of total UK employment, a notoriously low margin business
This is where Greater Manchester comes in, as a handful of florists and Market Kitchens in the region are to join the wider collection of closures by the end of the year.
Featured Images — Rodhullandemu (via Wikimedia Commons)
Shopping
Anthropologie set to open flagship store in Manchester’s Royal Exchange
Daisy Jackson
Beloved lifestyle and fashion store Anthropologie is finally coming to Manchester, opening a new flagship store in the beautiful Royal Exchange building.
The American brand is famed for its curated range of clothing, shoes, accessories, activewear, beauty, wellness, furniture, home décor, bridal, and loads more.
Hoardings are now up for the new Anthropologie store, just off St Ann’s Square in the heart of Manchester, and one of three new UK openings planned for this year.
Anthropologie will also be opening in Liverpool and Glasgow before the year is out.
All three new stores will stock the home and accessories ranges, as well as clothing from brands like Anthropologie’s own labels Maeve, Pilcro and Daily Practice.
Anthropologie in Manchester will span more than 5,000 sq ft and promises to ’embody the heritage of the historic building’.
It’s owned by the same parent company behind Urban Outfitters and Free People, the former of which just opened a new store at the Trafford Centre for the first time.
Matt Hilgeman, Managing Director at Anthropologie International, said: “We’re delighted to be opening in Manchester, a city that embodies the cultural energy and creativity at the heart of Anthropologie.
“Manchester is an ideal location for our continued UK expansion after Liverpool. This store represents an important milestone for Anthropologie, and we’re looking forward to welcoming the local community into a space that feels both inspiring and unique.”
Anthropologie Manchester officially opens on 26 November.
Emily Sergeant -
4th February 2025 
