Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
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A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
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Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
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52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Featured Image – Ben Stevens / Parsons Media(via Tesco)
Shopping
First look at Topshop in Manchester as beloved brand returns to British high streets
Daisy Jackson
Topshop is officially back on British high streets, and if you’re old enough to remember the struggle of contorting yourself into a pair of Joni jeans, you’re going to want to pay attention to this news…
The iconic fashion giant shut its stores back in 2021, leaving a huge hole in shopping centres across the nation.
But now Topshop and Topman are back in stores, with 32 new Topshop retail spaces and seven new Topman locations launching today.
Mancs will now be able to shop cult denim, statement jackets, and trend-driven wardrobe staples (just like the golden days of Topshop) at the Trafford Centre.
It’s all thanks to a new nationwide partnership with John Lewis, which will see a curated edit of around 130 styles available in-store across womenswear, menswear and footwear.
In store, that includes a full range of jeans (including those beloved Joni and Jamie jeans, plus more modern barrel-leg styles), graphic tees, knitwear, bomber jackets, and dresses.
There are Topshop retail spaces inside John Lewis at both the Trafford Centre and in Cheadle, but our closest Topman will be across in Leeds.
John Lewis has also become the exclusive UK physical retailer for Topshop footwear for SS26.
Inside Topshop at the Trafford Centre in ManchesterThe iconic Joni and Jamie jeans are back
Michelle Wilson, managing director of Topshop, said: “Today is about making it easier for customers to access the Topshop and Topman pieces they love.
“From our cult denim to new‐season footwear, you can see it, feel it and take it home the same day. Partnering with John Lewis brings Topshop back to high streets across the UK with the level of service our customers expect.”
Peter Ruis, managing director of John Lewis, added: “Topshop and Topman are brands with enormous cultural relevance, and their return to physical retail is something our customers are genuinely excited about.
“This partnership reflects our focus on bringing iconic names, strong style and compelling experiences into our stores.”
First Look: Matcha Made and The Trafford Centre makes for a perfect marriage
Danny Jones
Greater Manchester’s newest matcha spot just dropped, and we know it’s an easy pun, but it really does feel like a match made in heaven.
Just picture the scene: there’s a big birthday or holiday coming up, so you’ve arrived at The Trafford Centre early to get in a full day of shopping, eating and being generally leisurely – but you need an early caffeine fix and maybe some light, fluffy yet still filling pastry to keep you going.
There are very few places better to start this kind of day than at Matcha Made, who’ve just opened up in the North West’s massive and most famous shopping mall.
Fronted by a lovely lineup of smiling staff who couldn’t do enough for you and are more than happy to give you advice or simply plug their own recommendations, we can see ourselves coming back here for the service alone.
They’ve arrived in the big leisure complex just in time for February half-term, too, meaning any parents needing an alternative caffeine hit can fuel up right here.
Specialising in the Japanese and super healthy green tea craze that currently has the UK in a chokehold, only directly out of a tap – almost like a zen twist of draught beer taps – the art is not only in how green the raw matcha itself tastes but in the flavours and finishing touches.
This stylish pastel green hatch might not be the only place to get your matcha on in The Trafford Centre, but it might just be the best already.
It was immediately apparent that the staff had a clear favourite: the Biscoff foam version, but they said their simple but sweet and satisfying strawberry one has also proved to be one of the most popular.
There’s plenty of fruity options to choose from; they’ve got their own take on the fellow contemporary trend of banana pudding for anyone looking for a fix, and even ume plum, or you can just go for a straight-up coffee or hot chocolate as well.
So yeah, even if your partner isn’t quite ready to admit they’re a secret ‘matcha girlie’, then they can spend a little bit more time lying to themselves over this side of the menu.
Whether you want it topped with cream, shavings or a light dusting of cocoa powder, you can make this little drink just about as decorative as you like.
Besides being more reasonably priced than we were expecting, given the ongoing matcha boom, you’ve also got the big bonus of a fridge stocked with bakes from local favourite La Chouqette. Sold.
Emily Sergeant -
4th February 2025 
