Shopping

New survey reveals one in three shoppers admits to stealing at self-checkouts

Supermarkets' self-service checkouts have apparently created a 'new breed of shoplifter'.

Emily Sergeant Emily Sergeant - 4th February 2025

Almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts, new research has revealed.

Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.

A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.

A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.

Experts say these statistics show that “a new breed of shoplifter” has been created.

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A new survey has revealed that one in three shoppers admits to stealing at self-checkouts / Credit: Aldi

“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,

When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.

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Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).

“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.

Booths becomes first UK supermarket to strip self-service checkouts from stores

The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.

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52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.

Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.

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“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.

Featured Image – Ben Stevens / Parsons Media (via Tesco)

Shopping

‘The average cost of a pint’ in the UK by region, according to the latest data

Danny Jones Danny Jones the average price of a pint in the UK by region

Does it feel like pints keep getting more and more expensive almost every week at this point? Yes. Yes, it does, and while you can’t expect a city as big as Manchester to be one of the cheapest places to get one in the UK, we do often wonder how it compares to other parts of the country.

Well, as it happens, someone has recently crunched the numbers for us across the nation, breaking down which regions pay the most and the least for their pints.

The data has been examined by business management consultancy firm, CGA Strategy, using artificial intelligence and information from the latest Retail Price Index figures to find out what the ‘average cost of a pint’ is down south, up North and everywhere in between.

While the latest statistics provided by the group aren’t granular enough to educate us on Greater Manchester’s pint game exactly, we can show you how our particular geographic region is looking on the leaderboard at the moment.

@the.manc Just trying to walk home and the Northern Quarter keeps tempting me in for a pint. 🙈 #themanc #manchester #mcr #northernquarter #spring ♬ original sound – The Manc

The average price of a pint per region in the UK

  1. Wales – £4.21
  2. North East – £4.28
  3. Northern Ireland – £4.42
  4. Scotland – £4.42
  5. Yorkshire and the Humber – £4.42
  6. North West – £4.42
  7. West Midlands – £4.42
  8. East Midlands – £4.42
  9. East England – £4.56
  10. South West – £4.93
  11. South East – £4.94
  12. London – £5.44

That’s right, we Mancunians and the rest of the North West are technically joint mid-table when it comes to the lowest average cost of a pint, sharing the places from 3rd to 8th – according to CGA, anyway.

Powered by consumer intelligence company, NIQ (NielsenIQ) – who also use AI and the latest technology to deliver their insights – we can accept it might seem like it’s been a while since you’ve paid that little for a pint, especially in the city centre, but these are the stats they have published.

Don’t shoot the messenger, as they say; unless, of course, they’re trying to rob you blind for a bev. Fortunately, we’ve turned bargain hunting at Manchester bars into a sport at this point.

Happy hour Manchester – The best drinks deals in the city centre
We might not boast the lowest ‘average’ pint cost in the UK, but we still have some bloody good places to keep drinking affordable.

London tops the charts (pretends to be shocked)

While some of you may have scratched your eyes at the supposed average pint prices here in the North West, it won’t surprise any of you to see that London leads the way when it came to the most expensive pint when it came to average cost in the UK.

To be honest, £5.44 doesn’t just sound cheap but virtually unheard of these days.

CGA has it that the average cost of a beer in the British capital is actually down 15p from its price last September, but as we all know, paying upwards of £7 for a pint down that end of the country is pretty much par for the course the closer you get to London.

Yet more reason you can be glad you live around here, eh? And in case you thought you were leaving this article with very little, think again…

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For all the latest news, events and goings on in Greater Manchester, subscribe to The Manc newsletter HERE.

Featured Images — The Manc Group

Shopping

Tesco are introducing ‘VAR-style’ self-checkouts in the UK

Danny Jones Danny Jones Tesco VAR self checkout video

Many people think VAR has already gone too far and want it gone from football full stop, and we’re here to tell you that you’re a fool; your hopes are in vain, and the technology is only going to become more common as time goes on. Sorry.

So much so, in fact, that Tesco look are bringing in their own virtual referee into self-checkout systems in shops. You could say the ‘game’s gone…’

Of course, we’re being a bit flippant here, but if you have seen ‘VAR’ and ‘Tesco‘, you’re not seeing things: this is genuinely a thing that is being rolled out here in the UK, with video footage of the supermarket chain’s next self-checkout technology going viral online.

Thought you’d got away with sneaking an extra little something in the bag without paying? Think again.

We’ll admit, this was the first time we’d come across the technology, but as it turns out, the updated self-checkout service has been in place for a while.

Similar VAR checkouts have already been installed at other retailers, Sainsbury’s and ASDA, although some reports claim that while stores capture footage of shoppers to check if they’ve scanned all of their items, it is thought that not all of these self-service tills show a playback when an error is detected.

Although this particular speculation has sparked some uproar and debate online, many have quite rightly pointed out that CCTV records your movement in any given shop.

Regardless, it’s fair to say that aside from the obvious memes and people poking fun at the new system, many on social media have shared some pretty strong opinions on the matter.

Not that it matters much – it’s likely this will soon become increasingly the norm, with the likes of Sainsbury’s having already introduced barriers which require customers to scan their receipt in order to leave at branches such as the site on Regent Road Retail Park over in Salford.

As yet, it’s unclear how many of these new self-service tills are in operation and whether they are limited to larger supermarket locations of their Express convenience stores, but don’t be surprised if you come across one.

Put simply, if a barcode isn’t registered before being put on the scale and/or set aside to be packed away, the Tesco till will read: “The last item wasn’t scanned properly. Remove from bagging area and try again.”

While it is obviously an effort to curb stealing, which remains one of the big drawbacks of self-service (shoplifting in England and Wales went up by 20% last year), Tesco has insisted that the goal is to improve convenience.

Addressing these new VAR-style checkouts in an official statement, a company spokesperson said: “We are always looking at technology to make life easier for our customers.

“We have recently installed a new system at some stores which helps customers using self-service checkouts identify if an item has not been scanned properly, making the checkout process quicker and easier.”

What do you make of the new Tesco and their new VAR self-checkout technology?

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You can now get a Pot Noodle as part of your Tesco meal deal
We don’t know about Tesco perpetuating VAR, but we can definitely get behind this one – that’s for damn sure.

For all the latest news, events and goings on in Greater Manchester, subscribe to The Manc newsletter HERE.

Featured Images — Tesco PLC/pin add/Mikey (via Flickr)

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