Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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Netflix drops the first trailer for upcoming Peaky Blinders film
Danny Jones
It looks like Christmas has come early for TV drama fans and cinephiles, because Netflix has officially dropped the first trailer for the upcoming Peaky Blinders movie.
Popcorn at the ready – even the teaser alone has got us fired up.
ln just 70 seconds, they’ve managed to pull us right back in, and we cannot wait to see Cillian Murphy back in full-on Tommy Shelby mode.
Not exaggerating when we say we have LITERAL chills.
As you can see, they certainly haven’t scrimped on the budget with the first-ever feature-length Peaky Blinders film, neither in terms of production value nor the cast.
Then again, having already hosted the likes of Sam Neill, Tom Hardy, Adrien Brody, Anya Taylor-Joy and others in the series itself, as well as going on to become one of the most successful BBC shows of all time, they were never going to.
We’re sure you spotted plenty of them for yourselves, but the debut trailer for The Immortal Man gives us not only our first glimpses of now Oscar-winning Murphy, 49, back in the saddle (both figuratively and literally) but also fellow blockbuster Irish actor, Barry Keoghan.
Other big names set to appear in the movie – set for a limited release in theatres before launching exclusively on Netflix – include Rebecca Ferguson and Tim Roth. It still remains unclear, however, as to how any of these characters will knit into the new season.
It’s also worth noting that the trailer shares a little snippet of the historical context, this continuation of the Shelby story is playing into, as we see what looks to be Nazi figures meeting on screen.
Creator Steven Knight has already confirmed that the plot will fast-forward some years to meet back up with Tommy at the outset of WWII and his ancestral home of Birmingham during the Blitz.
Having already confirmed 6 March as the theatrical release date ahead of it going live on Netflix a fortnight later, the anticipation was seriously starting to ramp; this latest look has only added to the tinderbox of excitement.
What do you make of the Peaky Blinders: The Immortal Man trailer, and will you be watching it?
10 of the very best British Christmas specials and episodes to watch on TV this holiday season
Danny Jones
‘Tis the season to sit on your backside and do nothing but gorge on mountains of food and watch TV for hours on end as you make your way through all the Christmas specials and best of British telly you can muster.
Now, there’s nothing worse than when it feels like there’s nothing on you’re stranded in that spot on the sofa that’s too comfy to vacate, so that’s where we come in.
Along with all the usual stuff you’ll find in the TV guide at this time of year, we thought we’d round up some of the very best Christmas specials made here in the UK and Ireland to have ever aired – that way, you’ll have a steady supply of festive viewing and barely need to move an inch.
In no particular order, let’s get stuck into it, shall we?
The best British Christmas TV specials of all time
Where else to start than with the pride of Wales and a series that millions watch from start to finish every year? Gavin & Stacey.
Still revered as one of the most beloved comedies to ever come out of the UK, their two festive specials are also part and parcel (pardon the pun) of many Brits’ Christmas.
It still feels a bit weird going back and watching Corden as Smithy before the days of American fame, that first Nessa entrance; Uncle Bryn being, well, Bryn – even the soundtrack takes us back – but after the huge success of last year’s Gavin & Stacey finale, we’re ready to cry buckets all over again.
9. The Office – ‘Christmas Special’ (Part 1 and 2)
Next up is not only this particular telephile’s ultimate Christmas TV event but possibly one of the very best episodes of British telly in history. Ricky Gervais and Stephen Merchant broke new ground with this genre-defining comedy, and while they fine-tuned cringe throughout the series, this was pure heart.
Rom-com juggernaut Richard Curtis dubbed this two-part Christmas special spread across just 96 minutes as the culmination of what he believed to be “one of the great romantic stories of all time” between Tim and Dawn, and the perfect end to a “masterpiece”.
You’ll hear no arguments from us.
Is it the best Christmas special in British TV history?
8. The Royle Family – Christmas Specials (1999, 2000, 2008, 2009, 2010, 2012)
Another classic not only British but fundamentally Manc comedy, The Royle Family might just be one of the best things Greater Manchester ever produced – and that’s saying something – and perfectly captures the comfortable monotony of sitting in front of the telly for hours on end.
That goes doubly so for the multiple Christmas specials, of which there are many and while they all do a great job of creating that familiar feeling of a Northern front room that the series was so good at throughout its entire run, the 1999 Christmas with the Royle Family special where the late great Caroline Aherne’s water breaks and that tear-jerking scene with Ricky Tomlinson…
It gets us every time.
Set just down the road in Wythenshawe, it still has us weeping just as much now as it did back in the day.
7. Peep Show – ‘Seasonal Beatings’
Cauliflower may or may not be traditional, but one thing we can agree on is that watching Peep Show‘s hilariously miserable, ill-mannered, tense, ever-awkward and bloody brilliant Christmas episode from 2010 is very much part of our annual holiday ritual.
The fifth episode of the seventh season – which many would rightly champion as peak-era Peep Show – may only last less than half an hour, but it feels like an eternity of familiar festive agony and walking on eggshells before the fantastic crescendo that is Mark pouring gravy into a shredder.
‘Merry Chris-Mark!’
If you don’t think Peep Show’s Christmas special/festive episode is one of the best in British TV history, you’re just wrong, sorry.
6. Ted Lasso – ‘Carol of the Bells’
Approaching the halfway mark, and we’re going to be somewhat controversial and introduce not only a very contemporary pick but one that isn’t technically a UK production, but the show is set entirely in England, and if there’s one thing it has tried to be since the start, it’s almost too cookie-cutter British
Now, we’re going to qualify that we have a weird relationship with Ted Lasso; it’s by no means the funniest thing we’ve ever seen, and the broad-strokes American look at football is frustrating at times, but one thing this show does do well is being deeply sincere, and never more so than in its Xmas special.
Plus, you get to hear Hannah Waddingham sing her pipes off – what’s not to like?
Christmas is about reminding your loved ones how much they mean – regardless of what you make of the show, this episode nails that.
5. Extras – Christmas Special (Part 1 and 2)
Our penultimate pick is also our second Ricky Gervais and Stephen Merchant creation: the Extras Christmas special, which aired back in 2007 and still has some of the funniest gags in the history of British TV as far as we’re concerned.
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Managing to rope in even more big names for this equally cringeworthy and even painful to watch at times conclusion to the show, which also ran for just two series like The Office, the frustrating arc of Gervais’ main character Andy Millman is such a great payoff when all is said and done.
Only an hour and a half in total, well worth sticking on if you’ve never seen it before.
Just look at how many famous faces they managed to rope in for this fantastic two-parter. (Credit: Press Image via BBC)
4. Doctor Who – ‘End of Time’ (Part 1 and 2)
From a David Tennant cameo to him in arguably one of his greatest-ever performances in his final full-time appearance as the space-travelling Time Lord in what we are officially declaring the best Doctor Who Christmas special to date, and some of Russell T. Davies’ very best work.
It’s hard to believe it’s been nearly 15 whole years since the national treasure said goodbye to the role in the gut-wrenching two-parter, which also saw the return of John Simm as ‘The Master’, but we’re still confident that there hasn’t been a better Xmas/New Year’s Day special pairing than the one below.
Here’s hoping RTD’s recent comeback will see a return to form by the next one in December 2026.
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That delivery of ‘I don’t wanna go’ still makes us well up.
As we gradually approach the end of our list, we want to give so much deserved love to what we think isn’t just the underdog of British telly but an unsung hero when it comes to spotlighting friendship, positive male relationships and downright fraternal love.
It’s Mortimer & Whitehouse: Gone Finishing – the festive editions. We know we’re biased, but we really love the one with Paul Heaton. If you’ve ever sat down to watch an episode of this laid-back, laughter-filled show, you’ll know that these two can often achieve that warm, heartfelt and cosy feeling regardless of whether it’s Christmas or not.
It’s also a great antidote to any latent toxic masculinity left on screen, and with some serious emotion being laid bare in these Christmas special episodes, especially for us, this is what reality TV should be. We’re already looking forward to the next instalment at 9pm on Christmas Eve.
— Mortimer & Whitehouse: Gone Fishing (@MWGoneFishing) December 22, 2025
2. Click & Collect
Ok, we promise this is the last Merchant mention on this list, as we’re intensely aware of some bias on our end, but this straight-to-TV BBC short film really took us by surprise when we first saw it and is well worth setting aside a nice round hour to enjoy.
Not only does the core premise feel like a very relatable scenario for many parents rushing to sort out everyone’s Christmas presents in time, but it’s a touching tale of family, kindness and sparing that extra bit of patience during what can be a tough time of year for lots of people.
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Trust us, you’ll love it.
Asim Chaudhry is fantastic.
1. Only Fools & Horses – ‘Heroes and Villains’
And finally, what better place to round off this list than with only the series consistently voted the greatest British comedy of all time, but the episode that is widely considered its best-ever Christmas special? It can only be Del Boy and Rodney dressed up as Batman and Robin in ‘Heroes and Villains’.
Now, there is a whopping total of 18 Only Fools Christmas specials, and we’re sure everyone has their own personal favourite, but surely there isn’t a single one more iconic than the first episode of the legendary 1996 festive trilogy.
It also sets up events for ‘Time on Our Hands’, one of the most moving scripts they ever wrote – but it all starts with the much-loved duo plodding through the mist in capes.
It’s still regarded as the best British comedy ever, but where does it rank on the list of all-time greatest Christmas TV specials?
A very Christmas special mention…
Father Ted – ‘A Christmassy Ted’
Not technically British, we know, but the cult Irish hit remains one of the funniest comedies to ever come out of our corner of the world, and if you’ve never seen Ted, Dougal and a bunch of other clergymen get stuck in a women’s lingerie section like it’s a warzone, you’re seriously missing out.
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Mrs Doyle is her typical quick-witted self, and Father Jack can be found making the occasional outburst from his chair as usual and overall, ‘A Christmassy Ted’ is a very funny bit of seasonal telly.
Not strictly British but still one of the best Christmas specials in TV history if you ask us.
Come on, you have to agree – we absolutely smashed that.
Some old, some new, some maybe a little bit out of left field, but all absolutely guaranteed to keep you entertained this festive period.
If you think we’ve made the cardinal sin of missing an all-time TV great, then please feel free to give it to us in the comments and educate us on the best British Christmas specials.
In fact, one of our other writers, Emily, has forced me to add a line about The Vicar of Dibley Christmas Specials too… so here’s the line. You can also find her round-up of all the best new bits coming to the box this holiday season down below.
Emily Sergeant -
22nd November 2022 
