Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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‘Hairy men’ needed to play soldiers in returning major fantasy TV series
Thomas Melia
A huge TV series has issued an urgent casting call for, very specifically, ‘hairy men’ to play soldiers.
The exact show hasn’t been named in the casting call, but it’s definitely a major returning fantasy, and is reportedly House of the Dragon, the hit Game of Thrones spin-off.
This big on demand show is set to start filming in just two months’ time, meaning anyone considering shouldn’t wait to apply.
There are a list of key characteristics candidates should have if hoping for this role, including a great work ethic and a professional attitude, something all Mancs like to think we have.
The job description states that no prior acting experience is required, one of the only other things you need to be good at is waking up early (well that’s me out).
Most importantly, headhunters are looking for individuals to take on that have one big factor in common… lots of hair.
On the official website where you can submit your headshots and photos, you will find a mood board filled with ranging hairstyles that fit the desired look the show is going for.
Just one example of a long-haired man who fits the criteria for the returning series.Another similar hair style choice to the guide from the casting call.Credit via Unsplash
Most of the pictures on the site range from long curly locks to big bushy beards – it’s a shame Santa will be back in the North Pole by now.
All candidates must have grown-out hair, ‘overgrown scruff to longer beards’, this means no short, back and sides, or any ‘modern fades’ as stated by the casting team.
If the rumours are true and this turns out to be a shoot for House Of The Dragon, it would be great to see even more Northern talent feature in this show.
It wasn’t too long ago that fans and Mancs alike realised that actor Olivia Cooke, who plays Lady Alicent Hightower, was a local lass herself, born not too far away in Oldham.
One final and important note is that anyone who is likely to apply must make sure they’re 18+ and have a right to work in the UK.
Filming will take place across North Wales and the South East from March onwards, with rate of pay roughly £140-£300+ per day (depending on hours worked).
To apply for a chance to feature in the returning major fantasy series, you can do so by visiting the site HERE.
Greater Manchester set to be battered by ‘impactful’ heavy rain and wind this week
Emily Sergeant
Greater Manchester is set to be battered by some heavy rain and wind this week, according to the Met Office.
While things have seemed surprisingly more settled for the time of year over the last week or so, with clearer skies and chilly winter mornings being fairly commonplace, all that will change very soon, as the Met Office has forecasted that the UK is set to be battered by some ‘impactful’ heavy rain and strong winds as the week goes on.
Low pressure systems will bring a more ‘unsettled’ spell of weather, with a severe weather warning for wind issued for certain parts of the UK.
Today is expected to be filled with grey skies and light rain here in Greater Manchester, with cloud covering much of the rest of the country, and other outbreaks of rain elsewhere, whereas on Wednesday, the focus of rain will shift to southern England instead.
The weather looks set to turn more unsettled during the forthcoming week 🌧️ 🌬️
Thursday is where it’s set to take the biggest downturn though, as a front bringing heavy rain moves eastwards through the day, and it’s us here in North West England that are expected to see the highest accumulations too, with 20-30mm could falling over the hills, and some hill snow even possible over the Scottish mountains too.
A deep area of low pressure will also have ‘deepened rapidly’ by Thursday, bringing ‘strengthening winds’ to western parts of the UK along with it overnight, followed by more heavy rainfall.
Greater Manchester is set to be battered by ‘impactful’ heavy rain and wind this week / Credit: Wikimedia Commons
“A very deep area of low pressure will bring a very unsettled, potentially disruptive, spell of weather to the UK through Friday and into Saturday,” explained Chris Almond, who is the Met Office Deputy Chief Meteorologist.
“Winds will begin to strengthen on Thursday night, with the peak gusts forecast through Friday in Northern Ireland and western Scotland. The wind will also be accompanied by heavy rain bringing some unpleasant conditions to end the week.
“We have issued a Yellow weather warning for wind, and with several days before the impactful weather, the forecast details are likely to be fine-tuned during the week, so stay tuned to your local forecast and keep up to date with Met Office warnings.”
Emily Sergeant -
22nd November 2022 
