Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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Ole Gunnar Solskjær says just three players have spoken to him since leaving Manchester United
Danny Jones
Club legend and ex-Manchester United player turned manager, Ole Gunnar Solskjær, has revealed that just three of his former players have been in touch since leaving Old Trafford.
Solskjær was sacked from the role as Man United head coach back in November 2021 after having been given the job permanently following an impressive winning run as interim manager.
The practically perfect start back at the helm of the club – where he starred as the ‘super sub’ during his playing days – was followed by a big slump, and the final decision was ultimately made in the wake of a 4-1 loss to Watford.
However, the ‘Baby-Faced Assassin’s’ popularity among the players and the fans alike was never in question, so it’s come as somewhat of a surprise to many fans that Solskjær has said only a specific trio of United players have got in touch with him since his dream job came to an end.
At least two of the names read out might not surprise fans, as not only was then-club captain Harry Maguire one of his first statement signings, but so was Bruno Fernandes, who now has the armband, and both have remained key players and leadership figures pretty much ever since.
Speaking to BBC Sport on the senior duo, Ole said, “For me, Harry has always been a leader and a fighter”, and never had any doubts about him deputising for him on the pitch, before going on to label both the centre-back and Bruno as “top human beings.”
As for the third, although Victor Lindelöf looks set to leave the club this summer, he’s actually been a long-serving squad member, having joined back in 2017 and been a seemingly popular figure around the dressing room, even if injury problems have sometimes hampered his minutes.
He also went on to discuss other matters regarding the club, including confessing that it’s “hard to watch” United amidst their present struggles, both under previous manager Erik ten Hag and now Ruben Amorim – even with a potential Europa League trophy consolation on the cards.
The retired striker also stated that he found the decision to let midfielder Scott McTominay go more than surprising, especially given the incredible performances he’s put on display since moving to Serie A.
Co-op Live has been named the number one arena in Europe following its debut year
Danny Jones
Despite a rocky opening month or so, Manchester’s Co-op Live made the ultimate instant recovery and has now been named the number one arena not just in the UK but all of Europe.
Manc music venues being best in class? Sounds about right.
Yes, even despite some obstacles, delays and early hiccups, Co-op Live‘s debut year as a live music and indoor entertainment venue has seen it beat out the likes of the long-established and iconic O2 in London to take the top spot.
The inaugural 12 months of the arena have not only seen it welcome all manner of music legends, as well as live sporting events such as the UFC and WWE, but the arena welcomed more visitors than any other venue across the continent during that time.
Names to have graced the industry-leading stage so far include Liam Gallagher, Stevie Nicks and Take That; Peter Kay, Elbow, Sabrina Carpenter, Paul McCartney, and so many more.
Commenting on the successful start, Tim Leiweke (CEO and chairman of the Oak View Groupbehind the venue) said: “Our ambition was to bring the world’s best music arena to one of the world’s greatest music cities and we are thrilled with the reaction from fans and artists alike over this past year.
“Co-op Live’s revolutionary acoustics investment has already attracted some of the world’s biggest artists and events to Manchester, with many more to come. And our sustainability commitment will ensure we remain responsible contributors to Manchester and the planet for years to come.
“We believe that amazing venues can transform cities for the better, and Co-op Live has done just that.”
It’s fair to say we’ve had some truly unforgettable nights in there already – and that’s just in the last month alone. Case and point:
With a continued commitment to achieving ‘Net Zero’ status too, the venue’s carbon reduction technologies, solar panels, heat pumps and rainwater harvesting, not to mention the recently refreshed CityLink walking in partnership with the Climate Pledge, are all things we can be proud of.
Bev Craig, Leader of Manchester City Council, went on to add: “We are delighted with the success of Co-op Live’s first year, and to see it taking the top spot off London.
“It shows Manchester is the home of live music in the UK, with Co-op Live bringing so many exclusives from artists like Bruce Springsteen to the city and Oasis playing massive hometown shows this summer – 2025 is going to be one of the biggest ever for our city’s music scene.”
Meanwhile, things are feeling less fortunate at the grassroots end of the spectrum, as the Music Venue Trust is imploring people to get behind a vulnerable Manc music institution.
Emily Sergeant -
22nd November 2022 
