Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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Tesco are introducing ‘VAR-style’ self-checkouts in the UK
Danny Jones
Many people think VAR has already gone too far and want it gone from football full stop, and we’re here to tell you that you’re a fool; your hopes are in vain, and the technology is only going to become more common as time goes on. Sorry.
So much so, in fact, that Tesco look are bringing in their own virtual referee into self-checkout systems in shops. You could say the ‘game’s gone…’
Of course, we’re being a bit flippant here, but if you have seen ‘VAR’ and ‘Tesco‘, you’re not seeing things: this is genuinely a thing that is being rolled out here in the UK, with video footage of the supermarket chain’s next self-checkout technology going viral online.
Thought you’d got away with sneaking an extra little something in the bag without paying? Think again.
— UB1UB2 West London (Southall) (@UB1UB2) May 28, 2025
We’ll admit, this was the first time we’d come across the technology, but as it turns out, the updated self-checkout service has been in place for a while.
Similar VAR checkouts have already been installed at other retailers, Sainsbury’s and ASDA, although some reports claim that while stores capture footage of shoppers to check if they’ve scanned all of their items, it is thought that not all of these self-service tills show a playback when an error is detected.
Although this particular speculation has sparked some uproar and debate online, many have quite rightly pointed out that CCTV records your movement in any given shop.
Regardless, it’s fair to say that aside from the obvious memes and people poking fun at the new system, many on social media have shared some pretty strong opinions on the matter.
Not that it matters much – it’s likely this will soon become increasingly the norm, with the likes of Sainsbury’s having already introduced barriers which require customers to scan their receipt in order to leave at branches such as the site on Regent Road Retail Park over in Salford.
As yet, it’s unclear how many of these new self-service tills are in operation and whether they are limited to larger supermarket locations of their Express convenience stores, but don’t be surprised if you come across one.
Put simply, if a barcode isn’t registered before being put on the scale and/or set aside to be packed away, the Tesco till will read: “The last item wasn’t scanned properly. Remove from bagging area and try again.”
Addressing these new VAR-style checkouts in an official statement, a company spokesperson said: “We are always looking at technology to make life easier for our customers.
“We have recently installed a new system at some stores which helps customers using self-service checkouts identify if an item has not been scanned properly, making the checkout process quicker and easier.”
What do you make of the new Tesco and their new VAR self-checkout technology?
Ruben Amorim reacts as Manchester United are booed off after Malaysia friendly
Danny Jones
Manchester United manager Ruben Amorim has delivered a fairly brutal response after his club were booed off by supporters during a friendly in Malaysia.
The Red Devils recently embarked on a post-season tour following a calamitous 2024/25 campaign, both domestically and continentally, with that limp loss in the Europa League final, but have already resumed what has become alarmingly normal service with yet another defeat.
Finding themselves on the wrong end of a 1-0 scoreline against ASEAN All-Stars in Kuala Lumpur – a squad comprised of various talents from around the region who had never played together before and were only founded as an actual team back in 2014 – it was all far from clean slates and fresh starts.
In the wake of the shock result, Man United were booed off by the Malaysian and other international fans inside the Bukit Jalil National Stadium, which saw more than 70,000 in attendance.
It’s the end and that’s it. Man United got boo’ed by the fans after the final whistle.
They got beaten by non-full team Asean All-Star who just trained together as a group few days before the match. pic.twitter.com/fBxnMiZPN8
For context, the ASEAN All-Stars had only trained together for the first time just days before the game itself, but the de facto exhibition outfit still managed to break the deadlock in the 71st minute against a United side that rarely looked like scoring.
All that being said, Amorim had some choice words for his own players in his post-match duties after their first post-season tour fixture, insisting that while he always remains accountable, those out on the pitch perhaps received somewhat of a deserved reckoning too.
He began by stating, “I’m always guilty of the performance of the team, no matter what. [I have been responsible] since the first day”, but went on to argue: “The boos from the fans, I think it something that we need, maybe.”
Citing that the Old Trafford faithful and die-hard away fans have always been loyal and supportive despite frustration in the league, he suggested that “maybe they will change the way they behave” following this latest reality check.
Despite adding that he has seen reasons for optimism in performances against Man City and Liverpool, for instance, where he felt he saw “belief” and seeds of what’s to come, he’s made very few excuses for the poor displays up to now.
United face the Hong Kong national team in their next friendly on Friday, 29 May, and it’s fair to say anything less than a win would be beyond bad for the predictably unpredictable Premier League club.
You can see his full post-match press conference down below.
Emily Sergeant -
22nd November 2022 
