Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
ADVERTISEMENT
Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
ADVERTISEMENT
As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
ADVERTISEMENT
“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
Trending
Hotel prices have surged by a whopping 659% on Oasis Live ’27 opening night in Manchester
Emily Sergeant
In some rather unfortunate but expected news, it has been revealed that Manchester hotel prices for Oasis Live ’27 next year have surged.
And not just surged by a little bit, surged by a lot… we’re talking a 659% surge.
Just as they did for the rumoured dates, the experts at SeatPick have gone on to analyse the average cost of accommodation in Manchester on the now-confirmed concert nights in June 2027 to see how much out-of-town fans may have to part with.
It was revealed that hotel prices have surged by 659% on Oasis’ opening night at the Etihad Stadium on 4 June 2027, while on the first weekend (5 and 6 June) of tour dates, they’ve soared by up to 462% and are, on average, 98% higher than a weekday price.
Overall, the analysis uncovered that 12 June has the most expensive average two-star hotel cost at £253, while the highest average five-star hotel is £409 for the night on 19 June.
“Our analysis uncovered an enormous markup for local accommodation on nights that Oasis is rumoured to perform in Manchester,” explained Gilad Zilberman, who is the CEO at ticket platform SeatPick.
“Being aware of these accommodation costs and additional expenses can help fans plan and avoid being caught off guard by inflated prices on concert nights.
“To find the best deals on hotels, concertgoers should scan budget chains in the city or look slightly outside of the centre in hotspots served by local bus routes or regional trains, such as Salford and Trafford.
“Booking early might also be beneficial for fans dedicated to seeing the band perform.
“You can opt for free cancellation options, in case rumoured dates change, or you’re no longer able to attend.”
Featured Image – Joshua Halling (Supplied)
Trending
Drinks prices revealed as Manchester Airport’s first-ever Wetherspoons pub opens inside T2
Emily Sergeant
It’s official… Manchester Airport’s first-ever JD Wetherspoon pub has officially opened its doors inside Terminal 2.
The 300-seater pub – which welcomed its first customers earlier this week – is named The Belle Vue after Manchester’s historic showground.
Throughout the pub, you’ll spot design features that nod to the city’s sporting heritage – including vintage event posters and memorabilia, a ‘locker wall’ hosting trophies and other sporting exhibits, and a cricket-themed design in the carpets and bar panels.
Creating around 150 jobs in the process, The Belle Vue is the final planned new eatery to open in the airport’s redeveloped Terminal 2, marking one of the final steps in the super-terminal’s decade-long, £1.5bn transformation.
Manchester Airport’s first-ever Wetherspoons pub has opened inside Terminal 2 / Credit: Supplied
According to the MEN, pints are priced from £6.20 for Carling and Coors lager, £6.45 for Budweiser, £6.60 for Guinness, and £6.70 for Poretti and 1664 Biere.
Prosecco is £9.20 for 175ml glass and £37.10 for the full bottle, while spirts and mixers are £6.80 for singles and £10.20 for doubles.
There’s also the classic Wetherspoons tea and coffee machines, where you can refill as many times as you like for just £3.60.
“It’s a proud moment to see the final new retail unit opening in our new-look Terminal 2,” commented Richard Jackson, who is the Retail Director at Manchester Airport.
“To be rounding off this 10-year programme by adding such an iconic name as Wetherspoon to the terminal is particularly special and we know that it will prove extremely popular with passengers. We think they’ll love the nods to Manchester’s heritage in the décor and design – and of course the name.”
Emily Sergeant -
22nd November 2022 
