Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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Embrace announce intimate live show in beloved Bury music venue
Danny Jones
British alternative veterans Embrace have announced another intimate show here in Greater Manchester, only this time it’s over in Bury at a stunning small-cap arts venue.
It’s not often you get to see such a long-standing band play outside of the city centre so far into their career, especially in gorgeous grassroots spaces like this one.
A fellow Northern outfit, they’ve often been lumped in with that ‘post-Britpop’ era of music, and plenty throw around the so-called ‘dad rock’ label, but honestly, we couldn’t care either way: they remain among the UK’s perennially underappreciated underdogs that never get old, as far as we’re concerned.
Revealing a handful of new live dates for their album launch this summer, they’ll be making just two appearances in the North West on the run.
Writing in the post, the group said: “We’ve lined up a run of exclusive UK dates in venues that are some of the smallest we’ve played in years. It’s going to be special, but capacity is extremely limited.”
As you can see, besides the Jacaranda Baltic in Liverpool, the only other place in this region where they’re set to play for this mini tour is The Met over in Bury.
One of the most beautiful gig spots, not just in the town but in all the 10 boroughs, for our money, the room only holds around 400 standing and roughly 250 seats.
For seasoned artists like this lot, who are more used to playing big festival stages and big domestic headline tours – which they’re also doing later this year – it’s sure to be a special night.
Toasting the release of their ninth studio LP, Avalanche, this spin-off on the tried and tested in-store format wouldn’t be possible without the help of local record store, Wax and Beans, who are promoting and hosting the show.
But we can’t lie, there’s something about the idea of seeing them decades on from when they first tightly-packed out crowds of this size.
If you want to be part of the Embrace album launch tour, you can get ready to grab your tickets at 10am this Friday, 27 March, right HERE. And speaking of great record shops…
Salford RLFC issue statement as head coach Mike Grady departs after less than three months
Danny Jones
Salford Rugby League Football Club have issued an official statement following the departure of head coach Mike Grady, who has left the role after less than three months in the job.
It has been insisted that this is not a sacking, but rather a joint decision to terminate his contract.
Grady, who took up the mantle at the start of this project following the end of the Salford Red Devils era, was only appointed on 5 January.
He had previously been in charge of the Red Devils’ women’s side over the past couple of years, but moved over to hopefully lead this new era forward.
As you can see, the club confirmed in a statement that they and Grady have “mutually agreed to part ways due to changes in his personal circumstances.”
They go on to write: “We are forever indebted to Mike for his unwavering commitment to the club. We want to thank him for all his hard work since taking on the role as Head Coach in very challenging circumstances in December.”
Also sharing a comment from former player turned CEO, Ryan Brierley, he said: “Mike came in as Coach at a time when the club had just come through one of its toughest times with the double impact of relegation and liquidation.
“He was willing to roll up his sleeves and bring stability to the club on the pitch. The fact we were able to field a team against Oldham in January, after only three weeks, speaks volumes about his commitment and determination. To beat Hunslet at home only four weeks later was a fantastic achievement.
“Mike will always be remembered as the person [who] strived and achieved the objective of sending out the first Salford team of this new era. A team running onto the pitch, after so much hard work, gave us all something to cheer about. We also remember how well he successfully guided our women’s team to third and fourth place finishes in the Championship.”
Sharing his own farewell message, he went on to add: “I want to thank Ryan for the opportunity to represent this great club and fan base. What we created at the start of the year was pretty special, and I’m proud to have built that.
“I’m happy to leave the club in a better place than I found it and wish the club all the best for the future.” Salford RLFC have already assured that they are now recruiting for his replacement.
Emily Sergeant -
22nd November 2022 
