A Northern pub has gone viral after it responded to a customer review about slow service… four years later.
In a brilliantly ironic move, The Legh Arms in Prestbury waited all this time to respond to a review that criticised the speed of its customer service.
Author Russ Jones shared a screenshot of the exchange in a tweet that’s now gained thousands of likes.
He wrote: “I left a review about slow service. 4 years later…”
The Legh Arms in Prestbury. Credit: Robinson’s Brewery
His original one-star review reads: “Slow service, wrong order, deeply average quality, shambolic staff. Almost impossible to get it this badly wrong without making a serious effort.”
ADVERTISEMENT
The Legh Arms has now responded, writing: “Russell Jones, thank you for taking the time to leave us feedback about your visit with us.”
The Robinsons-owned pub has recently come under new management and undergone a huge refurbishment, and it appears the new team are keen to respond to customer reviews left on Google – even if they are several years out of date.
ADVERTISEMENT
But the irony of the delay here – deliberate or not – has not been missed by Twitter users.
Russ himself later wrote: “I think it’s genius. I might go back and congratulate them on their brilliant performance art.”
Other users praised the village pub for its ‘amazing comic timing’ and said it deserved ‘points for consistency’.
ADVERTISEMENT
Someone else said: “That’s epic trolling from the owner. Hats off to them for playing the long game here.”
The Legh Arms in Prestbury is now under new management – and locals are raving about it. Credit: Robinson’s Brewery
But most have pointed out that it’s more than likely down to housekeeping from the new management team, and many locals have raved about the pub under its new ownership.
One person said: “I love the Legh Arms… it’s on the village I’m from and the rooms and food is fab. I know the reply is rubbish and a tad late…..but please try it again…. and let me know what you think.”
Another said: “Love this. I did go in January & it was really good actually.”
Someone else suggested: “It is v funny especially given that it was about their tardy service. Just under new management so maybe give them another chance.”
Stockport-based Robinson’s Brewery said that the Legh Arms is now being managed by hospitality duo Craig and Louise Sherrington – Craig a chef who has trained under Michelin-starred chefs, and Louise a former NHS worker who has also run The General Burgoyne pub in Cumbria.
Robinson’s added that the pub is renowned for its Sunday roasts, as well as being a dog-friendly pub with bedrooms.
The Manc has contacted The Legh Arms for comment.
Featured image: Google Maps
Trending
Stockport County’s Christmas dinner in a cup returns for 2025 as part of new festive food range
Danny Jones
We can’t believe it’s rolled around again already, but with the festive period well underway and the big day just a few weeks away, Stockport County have brought back their viral ‘Xmas dinner in a cup’for 2025.
Better still, the County Courtyard has seen some new Christmas specials added to its food menu, too.
The local football club are absolutely flying in League One at the moment, having spent plenty of time at the top of the table already and still well and truly contesting those promotion/play-off spots.
If you’re a Stopfordian, that’s plenty of cause for celebration right there, but with the Christmas dinner in a cup also up for grabs once more, the holiday season literally couldn’t taste any better right now.
For those who’ve never seen it before, it’s exactly what it says on the tin – well, cup: a little Sunday dinner in a County-branded takeaway coffee cup, complete with a healthy pour of gravy and pretty much all the trimmings you could hope for.
Yes, including sprouts, because all of you who still don’t touch them need to grow up already.
Currently priced at just £4.50, not only does it contain virtually all the major food groups (barring the customary matchday pints, of course), it might just be one of the healthiest and best value-for-money bits of footy scran around – certainly in Greater Manchester, anyway.
But, as mentioned, that’s not all this year; Stockport are also serving up the new festive hot dog and even a ‘leftover Christmas curry’ in a bowl, which might even be more warming on a cold night at Edgeley Park than the Xmas dinner in a cup or clinging onto a flask of Bovril.
Anyone else craving that curry with a cheeky bit of bubble and squeak now?
It’s also worth noting that you’ll only be able to get one of those on Boxing Day, by the way, when the Hatters host Lincoln City in the league.
As for the rest of it, County fans can get their hands on this seasonal scran for the first time this year at the weekend when Dave Challinor’s side take on Barnsley at 12:30pm, and two of the three specials will then be served at home every game over the holiday period.
Speaking of random Christmas food creations, there’s another limited-time-only and potentially divisive example that we’ll also be sampling this December…
Aldi has launched the world’s first lickable pigs in blankets wrapping paper… for some reason
Emily Sergeant
Aldi has launched its latest Christmas creation, and this one’s arguably wackier than anything else it’s brought out before.
There’s absolutely no denying that pigs in blankets are a staple of festive feasting, with millions of the little delicacies consumed throughout the UK each Christmas, but have you ever wished you could turn the taste of those pigs in blankets into a lickable wrapping paper to wrap all this year’s gifts in? Yeah probably not… Aldi‘s made it though.
It’s anticipated that more than 561 million pigs in blankets are going to be eaten over the festive period, new research has found, which is an average of 10 per person.
But if you just can’t bare to leave the taste of pigs in blankets behind, Aldi’s new wrapping paper is set to give shoppers a fun and tasty twist when it comes to gift-giving.
The limited-edition wrapping paper is inspired by Aldi’s very-own range of pigs in blankets, and is described as capturing the smoky, savoury flavour and smell of the festive treat, with stickers that peel back to reveal a truly unique ‘lickable’ experience.
Aldi has launched the world’s first lickable pigs in blankets wrapping paper / Credit: Simon Jacobs/PA Wire (via Aldi UK)
Not only does the novelty wrapping paper taste and smells like pigs in blankets, it also looks the part on presents too with its pastel pink design, festive holly, and snowflake patterns.
“Pigs in Blankets are a highlight of the festive season… so we wanted to create something special to celebrate the Christmas classic,” commented Julie Ashfield, who is the Chief Commercial Officer at Aldi UK, as the new creation launches.
“This unique, lickable wrapping paper is the perfect way to spread extra joy on Christmas Day.”
Want to get your hands on it then? Unfortunately, it won’t be as simple as popping to your nearest Aldi store and picking up a roll, as with a creation as unique as this, there’s only going to be limited stock and a special shopper competition to win it.
To be in with a chance of winning, you simply need to email [email protected] with your full name before the deadline at 11:59pm on 1 December.
Daisy Jackson -
23rd March 2022 
