Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
ADVERTISEMENT
The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
ADVERTISEMENT
UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
ADVERTISEMENT
The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
Featured Image – Amazon (Press Picture)
Trending
Sportsbet.io Tour Championship 2026: Manchester welcomes some of snooker’s best
Danny Jones
This Monday marks the start of the World Snooker Tour’s 2026 Sportsbet.io Tour Championship, which is back in Manchester once again– and there are some big names on show.
Returning to our city for a third consecutive time, this year’s Tour Championships began at 1pm, with the likes of world number one Judd Trump playing some of the opening frames against Northern Ireland’s Mark Allen, along with Barry Hawkins taking on 2026 World Open winner, Thepchaiya Un-Nooh.
These are just the first two opening fixtures in what is set to be an eventful week-long tournament that will span a total of 19 matches, concluding in the final on Sunday, 5 April.
Hosted once again over at Manchester Central, this elite field of in-form players is basically only missing Ronnie O’Sullivan, who the aforementioned Thai tour start beat in last week’s final.
Only the top 12 players from this season’s highly competitive rankings earned a place in the draw, so all pretty much all the greats and the next generation are shooting for the title.
Defending champions John Higgins – a four-time world champion – will be breaking off against Mark Williams on Tuesday, 31 March.
Meanwhile, other names on the schedule of play include World Champion Zhao Xintong, Mark Selby (who Higgins beat in Manchester last year), Shaun Murphy, Neil Robertson and Mark Allen.
Put simply, this isn’t just another big sporting event landing in our city centre, but a showcase of some of the very best talent in the discipline.
With tickets starting from just £25, these games are also some of the most affordable premium sports you can enjoy in central Manchester.
Better still, it’s also worth noting that the official Fanzone over in the foyer of the venue is open to all, even without a ticket.
There’s completely free coaching for players of all ages, interactive games, and even the chance to try a proper full-sized professional table – a perfect day out for the Easter school holidays.
The event itself is being aired on Channel 5, but if you’re interested in going along to see the action up close and personal, you can grab your seats right HERE.
Featured Images — Press shot (supplied via Manchester Central)/The Manc Group
Trending
The Oldham Man and The Sea: the documentary about the Latics owner’s record-breaking Atlantic voyage
Danny Jones
It doesn’t matter if you’re not an Athletic fan or native to the borough; we think everyone should go along to watch the much-anticipated documentary about football club owner Frank Rothwell and his record-breaking journey across the Atlantic Ocean: The Oldham Man And The Sea.
One of the simplest and most satisfying names for a film we’ve heard in a long time.
For anyone who doesn’t know about the Oldham Athletic FC chairman turned OBE’s incredible story, Frank Rothwell has set multiple records with his impressive sea-faring feats in recent times.
This new doc, which just premiered at this year’s Manchester Film Festival, charts his latest trip across one of the biggest bodies of water on the planet in March 2024.
As you can see from the recent trailer, it’s almost as arduous a tale as the original Hemingway story.
This movie – produced by Journeyman Pictures and Chief Productions – made its full debut at the Odeon in Great Northern Warehouse for MFF 2026, and is set to have a number of other screenings in and around Greater Manchester in the coming weeks and months.
One of those is happening rather soon, in fact, over at Saddleworth’s Millgate Arts Centre on Saturday, 28 March, which is ideal for those local to the region; grab your tickets now.
ln fact, there’s also one happening even closer to his hometown the following month, with Oldham’s very own Queen Elizabeth Hall also hosting a special screening of Rothwell’s incredible achievement.
You can reserve your seats for that one right HERE.
Having not only become the eldest (70) Talisker Whisky Atlantic Challenge finisher back in 2021, but now holding the Guinness World Record for the oldest person to ever complete the crossing while rowing solo at 73 years old, he’s become nothing short of a local hero – and that’s just his stewardship of the Latics…
The film does, obviously, touch on his time at the helm of the League Two side, who finally returned to the EFL last June, but the heart and soul of this inspiring watch is the sail itself.
More importantly, it also documents not just the gruelling nature of the 64-day, seven-hour and 53-minute trek, but also how Frank has now helped raise more than £1.4 million on behalf of Alzheimer’s Research UK.
What an absolute icon.
Hopefully, this should be just about all the reason you need to watch The Oldham Man And The Sea the very next opportunity you get to do so – and, of course, all proceeds from ticket sales will also be going to charity, because just the kind of bloke he is.
And here’s hoping we get a streaming version sometime soon.
Emily Sergeant -
19th November 2025 
