Virgin Media has apologised after tens of thousands of customers across the UK experienced several broadband outages yesterday.
The first outage was reported in the earlier hours of yesterday (Tuesday 4 April) morning at around 2am, with the firm confirming just after 8am that it was “aware of an issue that is affecting broadband services” for both customers and contact centres.
It said teams were “currently working to identify and fix the problem as quickly as possible”.
This initial issue was resolved by around 11:30am, with Virgin Media assuring customers it was “closely monitoring the situation”.
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
However, disruption was reported once again at 4pm by Downdetector – which is an online platform that provides users with real-time information about the status of their broadband services – and Virgin Media was forced to address the situation once again by explaining that engineers were “continuing to investigate”.
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With around 55,000 people thought to be affected by the outages nationwide, the company took to social media to “apologise for any inconvenience caused” while work to restore services was being carried out once again.
The company said its engineers were working “flat out” to resolve the issue.
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We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
In a statement on Twitter at 5:25pm yesterday, Virgin Media said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
While these repeat broadband outages were said to have been reported by around 55,000 people, one fifth of those who reported it said they were suffering from a total blackout – which has inevitably lead to some aggravated customers demanding a refund.
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Several called the company out for the fact these disruptions and outages are being followed by a hike in price for their services.
Virgin Media apologises after more than 50,000 customers experienced ‘repeat’ broadband outages / Credit: Kaitlyn Baker (via Unsplash)
“Some cheek telling us our bills are going up 13% whilst our internet isn’t even working,” one customer said on Twitter.
Another customer said: “There’s an honesty about Virgin Media. In response to widespread outages, they take their help pages down and ignore Twitter. Nothing says “switch your broadband, we don’t know what we’re doing” more effectively than that.”
One customer added on Twitter that he believes all customers should “receive compensation in the amount of one month free internet”.
Hi, Virgin Media thanks for warning us. I’ve been running multiple devices off my phone all day 🙄
Can I get a refund for your 17% price hike? Above inflation? @virginmedia
Another customer seeking a refund said on Twitter: “Hi Virgin Media, thanks for warning us. I’ve been running multiple devices off my phone all day. Can I get a refund for your 17% price hike? Above inflation?”
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“Virgin Media need to refund my bill this month,” another angry customer claimed.
“Hope I get some sort of refund,” another said on Twitter.
“You have the cheek to raise prices without improving services. And now a nice 7 hour outage? As long as that profit line stays on the up eh? You clowns.”
Featured Image – Virgin Media
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Paul Merson slams ‘pathetic’ plans for Manchester United’s new stadium
Danny Jones
Ex-footballer and pundit Paul Merson has branded the recently revealed plans for Manchester United’s new stadium as “pathetic” in a recent interview.
The former Arsenal and Aston Villa turned manager, commentator and TV personality spoke to Sky Sports this week after the CGIs for what some supporters are already dubbing ‘New Trafford’ were shown to the world on Tuesday.
Now, while it’s fair to say the designs have been pretty divisive, for Merson it’s still a headscratcher as to why United supporters want to leave such a historic ground and one that is still the second-largest football stadium in the country for something new and so different.
The 56-year-old didn’t hold back when giving his opinion on the matter, insisting, “If I was a Man United fan I’d be fuming.”
"I think it's pathetic…if I'm a Man United fan, I'll be fuming"
Paul Merson shares his honest opinion on Manchester United's new stadium plans 😨 pic.twitter.com/A74xeKwkpG
— Sky Sports Premier League (@SkySportsPL) March 13, 2025
As you can see, ‘Merse’ begins by saying he has “no interest at all”, adding that he thinks “It’s pathetic […] they’ve got one of the biggest stadiums in the Premier League” and therefore aren’t necessarily crying out for more seats, nor an entirely new sporting arena.
It’s worth noting that Old Trafford’s capacity hasn’t necessarily been the issue or priority in recent years: dated facilities, lack of technology such as screens for VAR and the infamous leaking roof, which has been taken into account by architects Foster + Partners.
“Why would you need a new stadium?”, he asks, before going on to suggest that they “need new players” instead and should be more worried about the team and finishing in the top six, “let alone Champions League.”
It’s no secret that the Red Devils’ steady slump out of the premier European competition has cost them significantly in recent years, with co-owner Sir Jim Ratcliffe delivering some alarming revelations about the state of the club’s finances in an interview with Gary Neville prior to the stadium reveal.
Merson summarises his opinion by saying, “I can’t believe what I’ve been seeing over the last couple of days – I’m flabbergasted.” Meanwhile, many people are chiefly concerned with how the stadium is going to be paid for, despite Mayor Andy Burnham’s reassurance that “no public money” will be used.
‘New Trafford’ is set to cost £2 billion and could be completed within five years.
Merson might have very strong opinions on Man United building a new stadium, to begin with, but what we’ve really enjoyed is seeing people’s reactions to the admittedly striking design.
Stockport-born Michelle Keegan, who also starred in Coronation Street, has been flooded with well-wishes after sharing the news of the arrival of their baby.
The official Coronation Street account wrote: “Congratulations to you both. Love from everyone here at Corrie x”
In a comment directed at Mark, Joe Wicks said: “Ffs I’m crying over here. I know how much you’ve wanted to be a dad and you’ll be an amazing dad too. This is the most beautiful thing to see. So happy for you both.”
Emily Sergeant -
5th April 2023 
