Virgin Media has apologised after tens of thousands of customers across the UK experienced several broadband outages yesterday.
The first outage was reported in the earlier hours of yesterday (Tuesday 4 April) morning at around 2am, with the firm confirming just after 8am that it was “aware of an issue that is affecting broadband services” for both customers and contact centres.
It said teams were “currently working to identify and fix the problem as quickly as possible”.
This initial issue was resolved by around 11:30am, with Virgin Media assuring customers it was “closely monitoring the situation”.
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
However, disruption was reported once again at 4pm by Downdetector – which is an online platform that provides users with real-time information about the status of their broadband services – and Virgin Media was forced to address the situation once again by explaining that engineers were “continuing to investigate”.
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With around 55,000 people thought to be affected by the outages nationwide, the company took to social media to “apologise for any inconvenience caused” while work to restore services was being carried out once again.
The company said its engineers were working “flat out” to resolve the issue.
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We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
In a statement on Twitter at 5:25pm yesterday, Virgin Media said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
While these repeat broadband outages were said to have been reported by around 55,000 people, one fifth of those who reported it said they were suffering from a total blackout – which has inevitably lead to some aggravated customers demanding a refund.
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Several called the company out for the fact these disruptions and outages are being followed by a hike in price for their services.
Virgin Media apologises after more than 50,000 customers experienced ‘repeat’ broadband outages / Credit: Kaitlyn Baker (via Unsplash)
“Some cheek telling us our bills are going up 13% whilst our internet isn’t even working,” one customer said on Twitter.
Another customer said: “There’s an honesty about Virgin Media. In response to widespread outages, they take their help pages down and ignore Twitter. Nothing says “switch your broadband, we don’t know what we’re doing” more effectively than that.”
One customer added on Twitter that he believes all customers should “receive compensation in the amount of one month free internet”.
Hi, Virgin Media thanks for warning us. I’ve been running multiple devices off my phone all day 🙄
Can I get a refund for your 17% price hike? Above inflation? @virginmedia
Another customer seeking a refund said on Twitter: “Hi Virgin Media, thanks for warning us. I’ve been running multiple devices off my phone all day. Can I get a refund for your 17% price hike? Above inflation?”
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“Virgin Media need to refund my bill this month,” another angry customer claimed.
“Hope I get some sort of refund,” another said on Twitter.
“You have the cheek to raise prices without improving services. And now a nice 7 hour outage? As long as that profit line stays on the up eh? You clowns.”
Featured Image – Virgin Media
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Manchester has been named one of the most ‘affordable’ cities in the UK – this is why
Emily Sergeant
A list of the top 10 most affordable cities in the UK has been revealed, and Manchester has made the cut for one very specific reason.
On a bit of a budget? Aren’t we all.
The cost of living crisis has been raging on for quite a few years now, and unfortunately, despite how much we all wish for it to, it doesn’t appear to be slowing down – with prices for everyday items, especially typical fridge and cupboard stables, shooting up by the day, even though supermarkets are showing efforts to prevent it.
And it’s the noticeable price increases in groceries that led delivery insurance provider, Street Cover, to uncover which UK cities don’t strain your food shopping budgets too much just yet.
As it was found that food and non-alcoholic drinks inflation reached 1.3% this past summer, a new study has revealed that Sheffield is officially the most affordable city in the UK, with several other northern locations on the list.
Manchester has been named one of the most ‘affordable’ cities in the UK / Credit: MCC | Aldi
The study compared the 2026 Grocery Index for the largest UK cities with the UK average, as well as available 2025 Grocery Indices, to track the changes in food affordability.
The cities are ranked by the index difference from the national average – which is 67.3 – but the report also uses direct monetary values for a grocery basket to provide some additional context too.
Manchester took sixth place on the list, with an average grocery basket price of £23.08, while some of the other northern cities in the top 10, besides Sheffield at number one, include Liverpool, Leeds, and Newcastle.
Top 10 Most Affordable UK Cities For Groceries
Sheffield
Milton Keynes
Liverpool
Reading
Newcastle
Manchester
Leeds
Bristol
Cardiff
Southampton
As the only other North West city in the top 10, Liverpool may have come in third place overall, but the study found that the grocery bill here is the smallest in terms of actual monetary numbers – with it setting shoppers back £22.08 for a regular supermarket basket, which is a whole £1 cheaper than in Manchester.
“Data shows households in the North East of England have the lowest average food spend in the country, around 11% below the UK average, while Yorkshire sits 6.6% below,” Al Taylor, who is the Head of Street Cover, commented on the study’s findings.
“Sheffield’s position at the top reflects lower property costs for retailers, less competition from premium chains, and a supermarket landscape dominated by value-led options.
“The practical implication for household budgets is significant – the difference between budget and premium shopping can easily be £1,000 or more per year for a family, which can be spent on other things or saved for future plans.”
Featured Image – Aldi
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Mancs wanted to take part in a new series of the ‘hardest quiz show on TV’
Emily Sergeant
Call yourself a clever clogs? The BBC is currently looking for contestants to take part in what is widely considered the hardest quiz show on TV.
That’s right – Only Connect is back for another series on BBC Two.
Presented by Victoria Coren Mitchell and first broadcast all the way back in 2008, Only Connect takes TV quizzing to the next level, as it sees two teams compete against each other by finding connections between seemingly unrelated clues.
In this quiz show – which viewers have dubbed one of the most challenging there is – knowledge only takes you so far, as the ability to think laterally is also deemed ‘vitally important’.
A casting call for the upcoming 2027 series has been shared on the BBC website, with people from Greater Manchester encouraged to apply.
Mancs wanted to take part in a new series of the ‘hardest quiz show on TV’ / Credit: BBC
The casting call reads: “The popular BBC Two quiz show presented by Victoria Coren Mitchell returns for a new series in 2027.
“Only Connect is seeking teams of three players OR single applicants or teams of two looking for like-minded teammates to pool their combined wits to solve fiendish conundrums and vexing puzzles.
“This is the quiz series where, as in life itself, knowledge will only take you so far: patience and lateral thinking are also vital. It’s all about making connections between things which may appear, at first glance, not to be connected at all.”
Reckon you’ve got what it takes then? Applications are now open, and all applicants must be aged 18 or over and a resident in the UK or Channel Islands.
Emily Sergeant -
5th April 2023 
