Virgin Media has apologised after tens of thousands of customers across the UK experienced several broadband outages yesterday.
The first outage was reported in the earlier hours of yesterday (Tuesday 4 April) morning at around 2am, with the firm confirming just after 8am that it was “aware of an issue that is affecting broadband services” for both customers and contact centres.
It said teams were “currently working to identify and fix the problem as quickly as possible”.
This initial issue was resolved by around 11:30am, with Virgin Media assuring customers it was “closely monitoring the situation”.
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
However, disruption was reported once again at 4pm by Downdetector – which is an online platform that provides users with real-time information about the status of their broadband services – and Virgin Media was forced to address the situation once again by explaining that engineers were “continuing to investigate”.
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With around 55,000 people thought to be affected by the outages nationwide, the company took to social media to “apologise for any inconvenience caused” while work to restore services was being carried out once again.
The company said its engineers were working “flat out” to resolve the issue.
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We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
In a statement on Twitter at 5:25pm yesterday, Virgin Media said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
While these repeat broadband outages were said to have been reported by around 55,000 people, one fifth of those who reported it said they were suffering from a total blackout – which has inevitably lead to some aggravated customers demanding a refund.
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Several called the company out for the fact these disruptions and outages are being followed by a hike in price for their services.
Virgin Media apologises after more than 50,000 customers experienced ‘repeat’ broadband outages / Credit: Kaitlyn Baker (via Unsplash)
“Some cheek telling us our bills are going up 13% whilst our internet isn’t even working,” one customer said on Twitter.
Another customer said: “There’s an honesty about Virgin Media. In response to widespread outages, they take their help pages down and ignore Twitter. Nothing says “switch your broadband, we don’t know what we’re doing” more effectively than that.”
One customer added on Twitter that he believes all customers should “receive compensation in the amount of one month free internet”.
Hi, Virgin Media thanks for warning us. I’ve been running multiple devices off my phone all day 🙄
Can I get a refund for your 17% price hike? Above inflation? @virginmedia
Another customer seeking a refund said on Twitter: “Hi Virgin Media, thanks for warning us. I’ve been running multiple devices off my phone all day. Can I get a refund for your 17% price hike? Above inflation?”
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“Virgin Media need to refund my bill this month,” another angry customer claimed.
“Hope I get some sort of refund,” another said on Twitter.
“You have the cheek to raise prices without improving services. And now a nice 7 hour outage? As long as that profit line stays on the up eh? You clowns.”
Featured Image – Virgin Media
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Stockport County’s Christmas dinner in a cup returns for 2025 as part of new festive food range
Danny Jones
We can’t believe it’s rolled around again already, but with the festive period well underway and the big day just a few weeks away, Stockport County have brought back their viral ‘Xmas dinner in a cup’for 2025.
Better still, the County Courtyard has seen some new Christmas specials added to its food menu, too.
The local football club are absolutely flying in League One at the moment, having spent plenty of time at the top of the table already and still well and truly contesting those promotion/play-off spots.
If you’re a Stopfordian, that’s plenty of cause for celebration right there, but with the Christmas dinner in a cup also up for grabs once more, the holiday season literally couldn’t taste any better right now.
For those who’ve never seen it before, it’s exactly what it says on the tin – well, cup: a little Sunday dinner in a County-branded takeaway coffee cup, complete with a healthy pour of gravy and pretty much all the trimmings you could hope for.
Yes, including sprouts, because all of you who still don’t touch them need to grow up already.
Currently priced at just £4.50, not only does it contain virtually all the major food groups (barring the customary matchday pints, of course), it might just be one of the healthiest and best value-for-money bits of footy scran around – certainly in Greater Manchester, anyway.
But, as mentioned, that’s not all this year; Stockport are also serving up the new festive hot dog and even a ‘leftover Christmas curry’ in a bowl, which might even be more warming on a cold night at Edgeley Park than the Xmas dinner in a cup or clinging onto a flask of Bovril.
Anyone else craving that curry with a cheeky bit of bubble and squeak now?
It’s also worth noting that you’ll only be able to get one of those on Boxing Day, by the way, when the Hatters host Lincoln City in the league.
As for the rest of it, County fans can get their hands on this seasonal scran for the first time this year at the weekend when Dave Challinor’s side take on Barnsley at 12:30pm, and two of the three specials will then be served at home every game over the holiday period.
Speaking of random Christmas food creations, there’s another limited-time-only and potentially divisive example that we’ll also be sampling this December…
Aldi has launched the world’s first lickable pigs in blankets wrapping paper… for some reason
Emily Sergeant
Aldi has launched its latest Christmas creation, and this one’s arguably wackier than anything else it’s brought out before.
There’s absolutely no denying that pigs in blankets are a staple of festive feasting, with millions of the little delicacies consumed throughout the UK each Christmas, but have you ever wished you could turn the taste of those pigs in blankets into a lickable wrapping paper to wrap all this year’s gifts in? Yeah probably not… Aldi‘s made it though.
It’s anticipated that more than 561 million pigs in blankets are going to be eaten over the festive period, new research has found, which is an average of 10 per person.
But if you just can’t bare to leave the taste of pigs in blankets behind, Aldi’s new wrapping paper is set to give shoppers a fun and tasty twist when it comes to gift-giving.
The limited-edition wrapping paper is inspired by Aldi’s very-own range of pigs in blankets, and is described as capturing the smoky, savoury flavour and smell of the festive treat, with stickers that peel back to reveal a truly unique ‘lickable’ experience.
Aldi has launched the world’s first lickable pigs in blankets wrapping paper / Credit: Simon Jacobs/PA Wire (via Aldi UK)
Not only does the novelty wrapping paper taste and smells like pigs in blankets, it also looks the part on presents too with its pastel pink design, festive holly, and snowflake patterns.
“Pigs in Blankets are a highlight of the festive season… so we wanted to create something special to celebrate the Christmas classic,” commented Julie Ashfield, who is the Chief Commercial Officer at Aldi UK, as the new creation launches.
“This unique, lickable wrapping paper is the perfect way to spread extra joy on Christmas Day.”
Want to get your hands on it then? Unfortunately, it won’t be as simple as popping to your nearest Aldi store and picking up a roll, as with a creation as unique as this, there’s only going to be limited stock and a special shopper competition to win it.
To be in with a chance of winning, you simply need to email [email protected] with your full name before the deadline at 11:59pm on 1 December.
Emily Sergeant -
5th April 2023 
