Virgin Media has apologised after tens of thousands of customers across the UK experienced several broadband outages yesterday.
The first outage was reported in the earlier hours of yesterday (Tuesday 4 April) morning at around 2am, with the firm confirming just after 8am that it was “aware of an issue that is affecting broadband services” for both customers and contact centres.
It said teams were “currently working to identify and fix the problem as quickly as possible”.
This initial issue was resolved by around 11:30am, with Virgin Media assuring customers it was “closely monitoring the situation”.
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
However, disruption was reported once again at 4pm by Downdetector – which is an online platform that provides users with real-time information about the status of their broadband services – and Virgin Media was forced to address the situation once again by explaining that engineers were “continuing to investigate”.
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With around 55,000 people thought to be affected by the outages nationwide, the company took to social media to “apologise for any inconvenience caused” while work to restore services was being carried out once again.
The company said its engineers were working “flat out” to resolve the issue.
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We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
In a statement on Twitter at 5:25pm yesterday, Virgin Media said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
While these repeat broadband outages were said to have been reported by around 55,000 people, one fifth of those who reported it said they were suffering from a total blackout – which has inevitably lead to some aggravated customers demanding a refund.
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Several called the company out for the fact these disruptions and outages are being followed by a hike in price for their services.
Virgin Media apologises after more than 50,000 customers experienced ‘repeat’ broadband outages / Credit: Kaitlyn Baker (via Unsplash)
“Some cheek telling us our bills are going up 13% whilst our internet isn’t even working,” one customer said on Twitter.
Another customer said: “There’s an honesty about Virgin Media. In response to widespread outages, they take their help pages down and ignore Twitter. Nothing says “switch your broadband, we don’t know what we’re doing” more effectively than that.”
One customer added on Twitter that he believes all customers should “receive compensation in the amount of one month free internet”.
Hi, Virgin Media thanks for warning us. I’ve been running multiple devices off my phone all day 🙄
Can I get a refund for your 17% price hike? Above inflation? @virginmedia
Another customer seeking a refund said on Twitter: “Hi Virgin Media, thanks for warning us. I’ve been running multiple devices off my phone all day. Can I get a refund for your 17% price hike? Above inflation?”
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“Virgin Media need to refund my bill this month,” another angry customer claimed.
“Hope I get some sort of refund,” another said on Twitter.
“You have the cheek to raise prices without improving services. And now a nice 7 hour outage? As long as that profit line stays on the up eh? You clowns.”
Featured Image – Virgin Media
Trending
Bayern Munich reportedly set to target Phil Foden in the summer transfer window
Danny Jones
European giants Bayern Munich are said to be interested in homegrown Manchester City star, and are interested in signing him this coming transfer window.
And if you believe some of the reports circulating around the Stockport-born footballer, he could very well be looking to leave the Etihad in the summer.
Foden seems to have somewhat fallen out of favour at Man City of late, having been benched in four of the last five games, with his overall minutes having been on a gradual slump over recent months; as a result, some sources are suggesting it’s prompted a potential move away.
As per TEAMtalk, the Bundesliga side is hoping to target the City youth product and England international ahead of next season, with former teammate turned Bayern head coach Vincent Kompany very keen on acquiring his services.
Man City have stepped up efforts to secure Phil Foden's future with talks held during the international break and confidence is now growing that a new deal will be finalised before the end of the season, amid Bayern Munich interest, @TEAMtalk can reveal.https://t.co/ScBP5a3a08
Whether or not having a club and Premier League legend in charge would serve as a sweetener for the attacking midfielder or not, who knows?
According to journalist Graeme Bailey, while the gifted playmaker is said to be “frustrated” with the current situation at Man City, the club are believed to have “stepped up efforts to secure the long-term future of Phil Foden, with fresh talks held during the international break”
Having still managed to chip in with 15 goal contributions so far this campaign – two-thirds of those involvements being goals – the hope is that they can tie him down to a new deal long before the end of the season.
There’s no question about his natural talent and versatility across the forward line; it’s just whether or not he’s happy with his game time under Pep Guardiola, which admittedly has often fluctuated ever since he broke into the first team.
Pep has never made a secret of his love for Phil, either; he’s just not afraid to mix things up and try different things given the squad depth at his disposal and other teams in the division becoming increasingly competitive.
It’s also worth noting that many expect him to be in Thomas Tuchel’s starting lineups for the Three Lions at this year’s World Cup.
At present, Foden’s contract is set to expire at the end of the next term (2026/27), but it’s rumoured that he could soon commit to staying until 2030 on paper.
Now 25, the once up-and-coming youngster/’rising star’ is now a fully-fledged senior professional and serial winner.
With many years still ahead of him, you could argue that this is the perfect time to take on a new challenge, or equally, stay with his beloved Blues and extend their modern dynasty as one of the more experienced and decorated members of the dressing room.
As for whether Kompany can convince him to swap his familiar surroundings for a fresh chapter in Germany, or whether or not another big Champions League-level outfit monitoring the situation could come sniffing, only time will tell.
For now, let’s just hope he has an incredible few weeks over in North America this June and July.
Inside the £1.3m Bolton gatehouse considered a ‘remarkable’ piece of local history
Emily Sergeant
A magnificent Grade II-listed gatehouse in an affluent area of Bolton has gone on the market, and it’s your chance to own a piece of local history.
You will need a small matter of £1.3 million before you’re able to call it yours, though.
Now, as we always say before we write about these stunning homes, it goes without saying that the vast majority of us won’t have this kind of money just sitting in bank accounts right now… but if like us, you’ve got no shame in admitting you love looking at houses you can’t afford in places you’ll probably never live, then allow us to introduce you to this absolute beauty.
This is Lostock Hall Gatehouse – a breathtaking Grade II-listed residence that’s believed to date back to the late sixteenth century.
Tucked away in ‘complete seclusion’ in the sought-after Bolton area of Lostock – which is known and loved by families thanks to its varied housing options, excellent local schools, convenient transport links, and proximity to amenities including Middlebrook Retail Park – this extraordinary five-bedroom link detached property is described as being ‘rich’ in heritage and architectural significance.
The home has been thoughtfully enhanced over time to introduce refined features for modern life, all while preserving plenty of original features.
Set behind imposing electric gates and nestled on a plot of just under three quarters of an acre, Lostock Hall Gatehouse is divided into two detached buildings, which estate agents say offers ‘unparalleled’ versatility for multi-generational living, business use, leisure space, or even guest accommodation.
This is the impressive Lostock Hall Gatehouse in Bolton / Credit: Miller Metcalfe
The main residence is packed with bags of character – think an original stone frontage, charming mullion windows, feature fireplaces, exposed beams, expansive rooms, and so much more.
Some of the other stand-out features in the main house include two impressive reception rooms, a beautifully presented country-style kitchen, and five large bedrooms arranged over two floors.
A short walk from the main residence stands a substantial two-storey detached building, which is in need of some refurbishment for sure, but estate agents say it presents exceptional potential and flexibility for a wide variety of uses.
It’s currently on the market for £1.3 million / Credit: Miller Metcalfe
Just as you’d expect, the outside of the Lostock Hall Gatehouse is almost an impressive as the inside, as it boasts manicured lawns and gardens stretching beautifully across the plot and designed to be enjoyed in every season.
The large private driveway also provides off-road parking for several vehicles.
This property is currently on the market with the Bolton branch of local estate agency chain, Miller Metcalfe, for £1.3 million, and if you fancy taking a closer look, then you can contact the agents to arrange a viewing.
Or you could just take the cheaper route instead and have a nosy at the Rightmove link here.
Emily Sergeant -
5th April 2023 
