Virgin Media has apologised after tens of thousands of customers across the UK experienced several broadband outages yesterday.
The first outage was reported in the earlier hours of yesterday (Tuesday 4 April) morning at around 2am, with the firm confirming just after 8am that it was “aware of an issue that is affecting broadband services” for both customers and contact centres.
It said teams were “currently working to identify and fix the problem as quickly as possible”.
This initial issue was resolved by around 11:30am, with Virgin Media assuring customers it was “closely monitoring the situation”.
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
However, disruption was reported once again at 4pm by Downdetector – which is an online platform that provides users with real-time information about the status of their broadband services – and Virgin Media was forced to address the situation once again by explaining that engineers were “continuing to investigate”.
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With around 55,000 people thought to be affected by the outages nationwide, the company took to social media to “apologise for any inconvenience caused” while work to restore services was being carried out once again.
The company said its engineers were working “flat out” to resolve the issue.
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We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
In a statement on Twitter at 5:25pm yesterday, Virgin Media said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
While these repeat broadband outages were said to have been reported by around 55,000 people, one fifth of those who reported it said they were suffering from a total blackout – which has inevitably lead to some aggravated customers demanding a refund.
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Several called the company out for the fact these disruptions and outages are being followed by a hike in price for their services.
Virgin Media apologises after more than 50,000 customers experienced ‘repeat’ broadband outages / Credit: Kaitlyn Baker (via Unsplash)
“Some cheek telling us our bills are going up 13% whilst our internet isn’t even working,” one customer said on Twitter.
Another customer said: “There’s an honesty about Virgin Media. In response to widespread outages, they take their help pages down and ignore Twitter. Nothing says “switch your broadband, we don’t know what we’re doing” more effectively than that.”
One customer added on Twitter that he believes all customers should “receive compensation in the amount of one month free internet”.
Hi, Virgin Media thanks for warning us. I’ve been running multiple devices off my phone all day 🙄
Can I get a refund for your 17% price hike? Above inflation? @virginmedia
Another customer seeking a refund said on Twitter: “Hi Virgin Media, thanks for warning us. I’ve been running multiple devices off my phone all day. Can I get a refund for your 17% price hike? Above inflation?”
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“Virgin Media need to refund my bill this month,” another angry customer claimed.
“Hope I get some sort of refund,” another said on Twitter.
“You have the cheek to raise prices without improving services. And now a nice 7 hour outage? As long as that profit line stays on the up eh? You clowns.”
Featured Image – Virgin Media
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Hello Oriental opens new ‘seriously affordable’ Asian food hall at the Trafford Centre
Emily Sergeant
Manchester gem Hello Oriental is finally opening its new Asian food hall at the Trafford Centre this weekend.
The renowned East Asian street food hub has already taken Manchester city centre by storm since opening its original venue at Circle Square, just off Oxford Road, back in February 2022, and been has receiving rave reviews ever since – with critics notably calling the experience “a lot of fun” and “seriously affordable”.
But now, the Manchester-founded brand has chosen the Trafford Centre as the first UK shopping centre location to bring its trademark street food dining concept to.
There’ll be more than 100 delicious dishes for customers to choose from when the new site opens in the Upper Orient this Saturday.
Hello Oriental has opened a new Asian food hall at the Trafford Centre / Credit: The Manc Group
Hello Oriental owners and childhood best friends, Ricky Yip and Azim Kourah, say they have selected some of the most popular dishes from the Manchester city centre site’s extensive menu for the new Trafford Centre restaurant.
This means diners at the Trafford Centre can enjoy traditional dishes from across East Asia – including a wide range of Dim Sum, hearty main dishes like Taiwanese pork belly with rice, traditional favourites like beef Ho fun, and loads of different Cantonese roast meats.
There’ll also be a wide selection of street food available, like Korean fried chicken, loaded katsu chicken fries, and three varieties of sticky chicken wings.
There’s also plenty for the little Mancs to tuck into too, as there’ll be a full kid’s menu available at the new Trafford Centre site, with options for both those with “adventurous” junior palates, to those who prefer “more familiar” tastes.
“We’re so excited to open in the Trafford Centre and give shoppers the chance to try our dishes from across East Asia,” commented co-owner, Ricky Yip, ahead of the new opening.
“Many of the dishes on the menu were enjoyed by Azim and I growing up, cooked by my family, or served in family restaurants, and it’s wonderful to see other families come to Hello Oriental to enjoy these flavours.”
Hello Oriental will be opening at the Trafford Centre this Saturday (1 February), with thousands of prizes to give away to celebrate Lunar New Year.
Featured Image – The Manc Group
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A coffee shop in Manchester is giving away hundreds of FREE croissants today
Emily Sergeant
Hundreds of croissants are being handed out for free today from a coffee shop in Manchester for a special reason.
In case you didn’t know, today (Thursday 30 January) is National Croissant Day, and apparently, Manchester is a city of serious pastry lovers, as the Cross Street branch of national coffee shop chain, Pret A Manger, is actually the top-selling Pret pastry shop in the whole of the UK – with the Chocolate Croissant, in particular, reigning supreme as the customer favourite.
Pret customers are said to devour around 17 million pastries a year, with the humble croissant being the most popular pick.
So, to celebrate Manchester’s love of sweet flaky pastries, and to mark National Croissant Day itself, Pret will be handing out a whopping 300 croissants for completely free of charge from its store on Cross Street, in the heart of the city centre.
A coffee shop in Manchester is giving away hundreds of free croissants today / Credit: PICRYL
You can claim one of the 300 free croissants with any coffee purchase today, but it’s only while stocks last, so you’ll need to be quick.
There’s three different croissants to choose from – the All Butter, Chocolate, or Almond Croissant.
“At Pret, we pride ourselves on serving our customers pastries freshly baked that same day,” commented Anna Tebbs, who is the UK Head of Food at Pret, ahead of the big giveaway.
“With around 17 million pastries sold each year, it’s clear our customers can’t get enough of these flaky favourites, so we’re thrilled to celebrate National Croissant Day by giving back to croissant fans with a special treat.
They’re only available for one day from Pret on Cross Street / Credit: Supplied
“Whether it’s a classic All Butter or a rich Croissant Almond, there’s a pastry for every taste, and a day like this is all about enjoying them to the fullest.”
To get your hands on a buttery flaky croissant to start your day, all you’ll need to do is visit the Cross Street Pret shop today, the earlier the better to be sure there’s still some left, and order any barista-made coffee drink, then you’ll get to pick which type of croissant you’d like to take away with you.
Emily Sergeant -
5th April 2023 
