Virgin Media has apologised after tens of thousands of customers across the UK experienced several broadband outages yesterday.
The first outage was reported in the earlier hours of yesterday (Tuesday 4 April) morning at around 2am, with the firm confirming just after 8am that it was “aware of an issue that is affecting broadband services” for both customers and contact centres.
It said teams were “currently working to identify and fix the problem as quickly as possible”.
This initial issue was resolved by around 11:30am, with Virgin Media assuring customers it was “closely monitoring the situation”.
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
However, disruption was reported once again at 4pm by Downdetector – which is an online platform that provides users with real-time information about the status of their broadband services – and Virgin Media was forced to address the situation once again by explaining that engineers were “continuing to investigate”.
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With around 55,000 people thought to be affected by the outages nationwide, the company took to social media to “apologise for any inconvenience caused” while work to restore services was being carried out once again.
The company said its engineers were working “flat out” to resolve the issue.
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We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
In a statement on Twitter at 5:25pm yesterday, Virgin Media said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
While these repeat broadband outages were said to have been reported by around 55,000 people, one fifth of those who reported it said they were suffering from a total blackout – which has inevitably lead to some aggravated customers demanding a refund.
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Several called the company out for the fact these disruptions and outages are being followed by a hike in price for their services.
Virgin Media apologises after more than 50,000 customers experienced ‘repeat’ broadband outages / Credit: Kaitlyn Baker (via Unsplash)
“Some cheek telling us our bills are going up 13% whilst our internet isn’t even working,” one customer said on Twitter.
Another customer said: “There’s an honesty about Virgin Media. In response to widespread outages, they take their help pages down and ignore Twitter. Nothing says “switch your broadband, we don’t know what we’re doing” more effectively than that.”
One customer added on Twitter that he believes all customers should “receive compensation in the amount of one month free internet”.
Hi, Virgin Media thanks for warning us. I’ve been running multiple devices off my phone all day 🙄
Can I get a refund for your 17% price hike? Above inflation? @virginmedia
Another customer seeking a refund said on Twitter: “Hi Virgin Media, thanks for warning us. I’ve been running multiple devices off my phone all day. Can I get a refund for your 17% price hike? Above inflation?”
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“Virgin Media need to refund my bill this month,” another angry customer claimed.
“Hope I get some sort of refund,” another said on Twitter.
“You have the cheek to raise prices without improving services. And now a nice 7 hour outage? As long as that profit line stays on the up eh? You clowns.”
Featured Image – Virgin Media
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‘The average cost of a pint’ in the UK by region, according to the latest data
Danny Jones
Does it feel like pints keep getting more and more expensive almost every week at this point? Yes. Yes, it does, and while you can’t expect a city as big as Manchester to be one of the cheapest places to get one in the UK, we do often wonder how it compares to other parts of the country.
Well, as it happens, someone has recently crunched the numbers for us across the nation, breaking down which regions pay the most and the least for their pints.
The data has been examined by business management consultancy firm, CGA Strategy, using artificial intelligence and information from the latest Retail Price Index figures to find out what the ‘average cost of a pint’ is down south, up North and everywhere in between.
While the latest statistics provided by the group aren’t granular enough to educate us on Greater Manchester’s pint game exactly, we can show you how our particular geographic region is looking on the leaderboard at the moment.
That’s right, we Mancunians and the rest of the North West are technically joint mid-table when it comes to the lowest average cost of a pint, sharing the places from 3rd to 8th – according to CGA, anyway.
Powered by consumer intelligence company, NIQ (NielsenIQ) – who also use AI and the latest technology to deliver their insights – we can accept it might seem like it’s been a while since you’ve paid that little for a pint, especially in the city centre, but these are the stats they have published.
Don’t shoot the messenger, as they say; unless, of course, they’re trying to rob you blind for a bev. Fortunately, we’ve turned bargain hunting at Manchester bars into a sport at this point.
We might not boast the lowest ‘average’ pint cost in the UK, but we still have some bloody good places to keep drinking affordable.
London tops the charts (pretends to be shocked)
While some of you may have scratched your eyes at the supposed average pint prices here in the North West, it won’t surprise any of you to see that London leads the way when it came to the most expensive pint when it came to average cost in the UK.
To be honest, £5.44 doesn’t just sound cheap but virtually unheard of these days.
CGA has it that the average cost of a beer in the British capital is actually down 15p from its price last September, but as we all know, paying upwards of £7 for a pint down that end of the country is pretty much par for the course the closer you get to London.
Yet more reason you can be glad you live around here, eh? And in case you thought you were leaving this article with very little, think again…
Benson Boone has announced a headline gig in Manchester – and it’s a big one
Danny Jones
American pop sensation and unrivalled king of unnecessary front flips, Benson Boone, has just announced his first-ever headline Manchester arena gig as part of a new arena tour.
The solo artist and acrobatic chart-topper has seen a meteoric rise in the US and, as is usually the case across the Atlantic, he’s become increasingly popular over here too.
Benson may have performed here in Manchester before as part of the 2024 MTV EMAs and for a small show at The Deaf Institute, but now big fans have the added Boone of getting to watch a standalone show at one of Europe’s leading indoor entertainment venues.
Announced on Friday, 30 May, the 22-year-old will be making his way across the pond from Washington for a limited run of UK concerts, with a date at Co-op Live arena being one of just five dates.
Extending his ‘American Heart Tour’ ahead of the release of his eponymous sophomore record, with this autumn leg, Co-op Live will mark his individual visit to 0161.
The Grammy-nominated artist has earned several nods of recognition already for his first album, Fireworks & Rollerblades, which was released just last spring.
He has been described as among the current trend of male singers who fit into the American Idol and ‘Voice audition pop’ genre (a term recently coined online), along with the likes of Teddy Swims, Shawn Mendes, Alex Warren and others.
Regardless of the slightly tongue-in-cheek term, he’s become a huge hit around the world and landing him is still a big coup for the venue that has already welcomed similarly massive pop contemporaries like Swims, Sabrina Carpenter, Olivia Rodrigo and more.
In case you’re wondering just how big a deal he is over in the States, even this early in his career, his domestic headline dates sold out in seconds, quite literally…
The last time he visited Co-op Live was to perform at the most recent MTV EMAs
Benson Boone is coming to Manchester on Monday, 27 October and will be playing just two other British venues: The O2 in London (two nights) and the Utilita Arena in Birmingham.
Safe to say you don’t want to miss this one if you like soaring vocals and lots of flipping.
General admission tickets go live at 10am on Thursday, 5 June, but Co-op Members can gain access via the arena’s official pre-sale window from the same time on Tuesday (3 Jun).
Emily Sergeant -
5th April 2023 
