Gary Usher has taken to social media to publicly defend a staff member at his Cheshire pub after a customer targeted her with a negative review.
The celebrated chef, who is behind the Elite Bistros group that has restaurants across the north west, said that he would happily be blocking the customers in question from booking in again.
Gary took to X, formerly known as Twitter, to show his support of 21-year-old waiter Jemma, who he said is ‘an absolute credit’ to The White Horse in Churton.
His post was prompted by a one-star review of the pub that was left online, which described Jemma as having a ‘horrible attitude’ and that the service charge added to the bill was ‘incredibly rude, conniving and deceitful’.
The negative review also said the portion sizes and the ‘thimble full of gravy’ served at Sunday lunch were ‘ostentatious’.
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But Gary Usher himself has now waded in and said that he will ban anyone from his pub who is ‘upsetting any of the team here or in any Elite Bistros’.
He added that the guests had been ‘absolutely vile’ to Jemma during their visit.
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Food at The White Horse at Churton, a Cheshire pub opened by Gary Usher. Credit: The Manc Group
As well as encouraging social media users to compliment Jemma – ‘an absolute credit to The White Horse, to her parents and to the hospitality industry’ – he then made sure to offer her tickets to the pub’s next guest chef night.
Gary wrote: “Gary here. Non Polite notice to anyone upsetting any of the team here or in any @Elite_Bistros. I will block your number & details on our system from being able to book again & trust me I do it regularly.
“It’s music to my ears when arseholes end a review saying they won’t be returning but I like to call them to confirm.
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“Now let’s quickly compliment Jemma because at 21 years old she’s an absolute credit to The White Horse, to her parents & to the hospitality industry. Jemma I’m sorry these people upset you yesterday & on their behalf instead of working the next guest chef night you can have two tickets to come & enjoy it instead. Much love from us all here at The White Horse X.”
Gary here, Non Polite notice to anyone upsetting any of the team here or in any @Elite_Bistros. I will block your number & details on our system from being able to book again & trust me I do it regularly. It’s music to my ears when arseholes end a review saying they won’t be… pic.twitter.com/xO5RXg5WA3
— The White Horse Pub (@TheWhiteHorsePu) April 8, 2024
He then added: “Just for more context. My reaction is nothing to do with the ‘review’. The ‘guests’ were absolutely vile to Jemma yesterday.”
One person has replied: “As someone who was looked after by Jemma in the pub I can say that this is bollocks. Jemma was wonderful, polite, professional, enthusiastic. She was and is everything good about hospitality and a massive credit to you all at Elite Bistros, especially in The White Horse.”
Another wrote: “Jemma has served us the last couple of times we’ve visited and has been absolutely brilliant. I hope she doesn’t take to heart what this post says because it is so far wide of the mark.”
And another said: “Makes my blood boil when people think it’s OK to be rude & abusive to FoH staff & to treat them like personal skivvies rather than fellow humans. Once again Gary @GaryUsher_ your leadership & support of your staff are inspirational. Hope Jemma has a great time at guest chef night.”
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I went to The White Horse for dinner last evening. The food and the service (from Gemma) was absolutely wonderful and the gravy certainly was not a “thimble full”. pic.twitter.com/daHHVr4vWb
The original reviewer had written: “After trying The White Horse Churton once again for Sunday lunch, it ended up being just as miserable. A lot of hype about how well it performed as a Gastro Pub etc but once again the reception from staff was poor.
“Jemma was our server and she coincidentally served us on our first visit an equally horrible attitude and my specific issue is trying to add a service charge on to the bill without showing a receipt. Incredibly rude, conniving and deceitful.
“I thankfully asked for clarity and a copy of the receipt only to be shown the same receipt before the voucher was deduced but after much discussion and attempted confusion she reluctantly went to the bar the 3rd time to remove the service charge.
“I do not feel bad removing this whatsoever as the service did not warrant an extra charge, the food was nice but the portion size and additional charge for gravy when you get a thimble full on your meal initially is ostentatious. As previously mentioned by others, we will not be returning and we will not be recommending. What a shame.”
Acclaimed local bakery issues plea for support as ‘yet another chain’ opens nearby
Daisy Jackson
An award-winning independent bakery in Didsbury has shared a heartfelt plea for support as news of ‘yet another coffee chain’ opening around the corner broke.
La Chouquette is widely accepted to be one of Greater Manchester’s top bakeries, famed for its traditional French pastries, desserts and cakes.
The queues out the door every weekend speak for themselves – these are almond croissants worth travelling for.
Founded by Mairead Deignan and Florent Verove, La Chouquette has grown in size and gone on to open a second site, Piqniq, serving sandwiches on proper baguettes.
But now the team are concerned about the number of chain coffee shops moving into Didsbury village, saying these large businesses often gravitate towards ‘strong independent communities’.
They stressed that their independent business doesn’t have shareholders or national marketing budgets, and that every penny spent in-store with La Chouquette goes to paying local wages, and keeping ‘character and originality alive in our high street’.
“If you love having independents in Didsbury, now more than ever your support really matters,” they wrote.
La Chouquette said: “We need your support now more than ever!
Bread at La ChouquettePiqniq
“Five years ago we took a leap and opened La Chouquette here in Didsbury. We built this little space from scratch — early mornings, long days, pouring everything into creating something special for our community. And you showed up for us. You helped us grow. You made us busy. You made it worth it
“Now we’re seeing yet another coffee chain opening in Didsbury — and while competition is part of business, it’s hard not to notice that they often follow strong independent communities with loyal customer bases.
“Independent businesses don’t have head offices. We don’t have national marketing budgets. We don’t have shareholders. We have you.
“Every coffee bought from an independent stays local. It pays local wages. It supports local families. It keeps character and originality alive in our high street. If you love having independents in Didsbury, now more than ever your support really matters.
“Thank you for five incredible years. We’re still here going strong, still passionate, still baking, still pouring — and still grateful every single day. We also have some exciting plans for the future, and we can’t wait to share them with you soon!!”
The best Mother’s Day deals in and around Manchester this year
Danny Jones
Mother’s Day is one of the most important days on the calendar at any point, not just in 2026, as it’s a reminder to thank our wonderful mums for everything they do for us all throughout the year.
Of course, you should be grateful for them every day, especially since they had the good sense to give birth to bring you to this part of the world, but we know life can get busy.
However, that’s exactly what Mothering Sunday is for: reminding them that you’d roll out the red carpet and shower them with praise and eternal gratitude 24/7, 365 if you could.
So, without further ado, please rifle through some of the best Mother’s Day freebies, deals and offers your mum can enjoy in and around Manchester this year.
The best Mother’s Day deals and offers in Manchester city centre and beyond | 2026
What is it:A stunning boutique hotel in the heart of Manchester city centre, which is home to a rooftop terrace, a hidden cinema, and a lovely British restaurant.
For their Mother’s Day Deal:They’ve launched a new Manchester-inspired afternoon tea (complete with Vimto macaron and a tribute to the chippy tea), and if you book in between 13 and 16 March, you’ll get an exclusive ESPA Beauty & Wellness Gift Bag to celebrate Mother’s Day. Find out more HERE.
NQ64
What is it:Manchester’s much-loved subterranean gaming bar, where the consoles and cocktails are as retro as each other.
Mother’s Day deal:They’re bringing back ‘Shorty Sundays’, which allows under-18s to visit for a whole family afternoon out gaming. It’s running from 11am until 3pm.
The Refuge
What is it:A beautiful, grand restaurant space located withinthe Kimpton Clocktower Hotel on Oxford Road, serving everything from eclectic small plates to hearty Sunday roasts.
For Mother’s Day:There’s a complimentary glass of fizz for mums dining on Sunday 15 March, alongside its Sunday roast menu.
You can always grab her some flowers on the way out, too. (Credit: The Manc Group)
The Head of Steam
What is it:Beloved group of largely Northern boozers, often found at train stations or in key central locations, including a relatively new NQ branch.
For Mother’s Day:A free glass of fizz for mums when you book in advance, available 9-15 March.
Pip at Treehouse Hotel
What is it:A creative new British restaurant from award-winning chef Mary-Ellen McTague, where the cooking is always comforting and seasonal.
The deal:Signature Sunday roasts will be served with a complimentary glass of fizz for mums. Bookings are live now.
The Ivy
What is it: Surely needs no introduction, this one – the huge three-storey restaurant and brasserie on the edge of Spinningfields that’s a firm favourite with the city’s more glamorous residents.
The deal:There’s a special Mother’s Day Breakfast on Sunday (complete with Champagne, truffled eggs and mini pastries), with a free bunch of tulips and a box of The Ivy Chocolate Truffles to take home for mums.
Dirty O’Sullivans
What is it:One of the city’s newer Irish bars, doing Sunday roast ‘cauldron’ feasts, pies, and (naturally) lots of Guinness. Perfect if your mum isn’t exactly a dainty afternoon tea type.
The deal:Mums eat free when dining with a group of four or more on Mother’s Day, plus she’ll get a free glass of prosecco.
Mum will be buzzing if you treat her to a proper posh one like this.
Fenix
What is it:A stunning and VERY glitzy Greek-Mediterranean restaurant in St John’s, with a bright Mykonos-inspired restaurant upstairs and smart cocktail bar downstairs.
The deal:All mums will receive a complimentary glass of sparkling wine or ‘Lady Athena’ cocktail. Book your meal right HERE.
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MAYA
What is it: A stylish Canal Street bar with a renovated basement restaurant, serving elegant food and drinks across a total of three floors – a growing Gay Village favourite.
The deal: A special Mothering Sunday ‘Evening With…’ event for one night only featuring Pianist Eden Binks and RuPaul’s Drag Race star, Viola. There’s also a Sunday Roast available to book from 12-5:30pm, as well as all mums and mother figures being entitled to a complimentary glass of Tattinger with food.
Federico
What is it: One of Manchester city centre’s most gorgeous new wine bars, serving signature cocktails, spritzes, house DJs and even live jazz in a low-lit setting over at Pall Mall.
The deal: Mother’s Day wine flight of three glasses of wine for £15 available on the Sunday only; the team will create a bespoke lineup based on each person’s tastes.
The Cut & Craft
One of the prettiest rooms you’ll ever eat in. (Credit: The Manc Eats)
What is it: Increasingly one of the best-known steak and seafood restaurants in the North, now serving up gourmet plates, champagne bottomless brunches and more from a beautiful old bank on Mosley St.
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The deal: ‘Brunch in Bloom’ event, hosted in partnership with local florists, where guests will be welcomed with a bellini board on arrival and guided through creating their own personalised bouquet to take home, along with a brunch dish and goodie bag from Molton Brown. £60 per person, 10am–12pm.
Electric Shuffle
What is it: One of many places to play shuffleboard in the heart of Manchester, but also happens to be one of the coolest spots to do so, with party-friendly food and sharing platters, as well as a healthy supply of drinks.
The deal: Mothers are entitled to a free glass of Prosecco, and the first 100 mums to join the fun will receive a miniature bottle of Mermaid Pink Gin as a gift to take home. You can book now.
Carden Park
What is it: One of the most luxurious and relaxing leisure destinations in the North West, offering fine food and drink, spa and wellness services, as well as stunning views of the Cheshire countryside.
The deal: They’re doing an afternoon tea offer for £35pp, which can be upgraded to the sparkling version (Prosecco included) for £44, swapped for gin at £42.50, or an even more glam option of Bollinger champagne for £48.50. You can always book these as part of a full hotel stay.
What is it: A tried and tested Italian restaurant that never disappoints; great for a laid-back bite on your dinner break, with their popular lunchtime offer, and is even busier come the evenings. They also do great e-card options if you’re in a pinch.
The deal: A special ‘scented’ Sunday lunch, centred around a roast leg of lamb with all the trimmings (two courses for £40/three for £45); plus, mums get a glass of fizz included and are also invited to stay and design their own Jo Malone fragrance, as well as take home a personalised candle and engraving.
Stock Exchange Hotel
What is it: Well-known Mancunian hotel co-owned by former Man United legend turned businessman Gary Neville, which also boasts the Tender restaurant by Niall Keating in-house.
The deal: They’re offering a special afternoon tea for Mother’s Day 2026, with live performances by the one and only Hallé Orchestra. Prices starting from £40pp.
Zouk Bar and Grill
What is it: Some of the best Indian and Pakistani food not just in the city but maybe even Greater Manchester full stop, offering various deals year-round, from bottomless packages, breakfast and brunches, Sunday roast sharing platters and much more.
The deal: All mums get a free glass of fizz and a red velvet rose dessert for Mother’s Day bookings – worth it for that Sunday roast sharer platter we mentioned alone…
Chotto Matte
What is it: One of Manchester’s newest and swankiest hospitality venues, located inside Gary Neville’s St Michael’s tower, blending the flavours of Peru and Japan, a.k.a. ‘Nikkei’ cuisine.
The deal: They’re serving Peruvian Sunday roast for their Mother’s Day in the city this year, which includes a complimentary glass of prosecco and a special lip gloss for mum to take home (on a first-come, first-served basis).
The Lowry
What is it: Needs no introduction, really. One of the most famous hotels in the region, if not the entire country, and for good reason – it’s brilliant.
The deal: They’re doing an exclusive Mother’s Day brunch for £25, or £30 with sparkling wine; afternoon tea for £39 (or another tenner with booze once again), OR treat your queen to a full-on RE:TREAT spa day experience, priced at £145 during weekdays and £160 at weekends.
What is it: Similar to The Lowry, the Beetham Tower (and former Hilton) is one of the most famous hotels and parts of the Manchester skyline, and it has luxury food and drink offerings both way up high and in its AA-Rosette ground-floor restaurant.
The deal: They’re doing a bottomless lunch (two courses for £35 or three for £40) over the course of 90 mins, or you can make it a boozy one with rivers of Prosecco at £59.
Browns
What is it: A long-standing fine dining restaurant group, with Manc site on the corner of Brown Street and the top of King St, specialising in a wide range of brasserie dishes and British classics.
The deal: Mums get a complimentary glass of fizz for Mothering Sunday when purchasing any main from the à la carte menu; there’s also a special set Sunday roast menu (must put down a deposit to secure your booking).
Now, this is by no means an exhaustive list, but this is just a taster of what the city and some surrounding areas are offering for mums this year.
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If you do know of any particularly good ones we’ve missed, please feel free to drop them in the comments, and we’ll make sure to update this round-up with as many as we can.
Daisy Jackson -
9th April 2024 
