Gary Usher has taken to social media to publicly defend a staff member at his Cheshire pub after a customer targeted her with a negative review.
The celebrated chef, who is behind the Elite Bistros group that has restaurants across the north west, said that he would happily be blocking the customers in question from booking in again.
Gary took to X, formerly known as Twitter, to show his support of 21-year-old waiter Jemma, who he said is ‘an absolute credit’ to The White Horse in Churton.
His post was prompted by a one-star review of the pub that was left online, which described Jemma as having a ‘horrible attitude’ and that the service charge added to the bill was ‘incredibly rude, conniving and deceitful’.
The negative review also said the portion sizes and the ‘thimble full of gravy’ served at Sunday lunch were ‘ostentatious’.
But Gary Usher himself has now waded in and said that he will ban anyone from his pub who is ‘upsetting any of the team here or in any Elite Bistros’.
He added that the guests had been ‘absolutely vile’ to Jemma during their visit.
Food at The White Horse at Churton, a Cheshire pub opened by Gary Usher. Credit: The Manc Group
As well as encouraging social media users to compliment Jemma – ‘an absolute credit to The White Horse, to her parents and to the hospitality industry’ – he then made sure to offer her tickets to the pub’s next guest chef night.
Gary wrote: “Gary here. Non Polite notice to anyone upsetting any of the team here or in any @Elite_Bistros. I will block your number & details on our system from being able to book again & trust me I do it regularly.
“It’s music to my ears when arseholes end a review saying they won’t be returning but I like to call them to confirm.
“Now let’s quickly compliment Jemma because at 21 years old she’s an absolute credit to The White Horse, to her parents & to the hospitality industry. Jemma I’m sorry these people upset you yesterday & on their behalf instead of working the next guest chef night you can have two tickets to come & enjoy it instead. Much love from us all here at The White Horse X.”
Gary here, Non Polite notice to anyone upsetting any of the team here or in any @Elite_Bistros. I will block your number & details on our system from being able to book again & trust me I do it regularly. It’s music to my ears when arseholes end a review saying they won’t be… pic.twitter.com/xO5RXg5WA3
— The White Horse Pub (@TheWhiteHorsePu) April 8, 2024
He then added: “Just for more context. My reaction is nothing to do with the ‘review’. The ‘guests’ were absolutely vile to Jemma yesterday.”
One person has replied: “As someone who was looked after by Jemma in the pub I can say that this is bollocks. Jemma was wonderful, polite, professional, enthusiastic. She was and is everything good about hospitality and a massive credit to you all at Elite Bistros, especially in The White Horse.”
Another wrote: “Jemma has served us the last couple of times we’ve visited and has been absolutely brilliant. I hope she doesn’t take to heart what this post says because it is so far wide of the mark.”
And another said: “Makes my blood boil when people think it’s OK to be rude & abusive to FoH staff & to treat them like personal skivvies rather than fellow humans. Once again Gary @GaryUsher_ your leadership & support of your staff are inspirational. Hope Jemma has a great time at guest chef night.”
I went to The White Horse for dinner last evening. The food and the service (from Gemma) was absolutely wonderful and the gravy certainly was not a “thimble full”. pic.twitter.com/daHHVr4vWb
The original reviewer had written: “After trying The White Horse Churton once again for Sunday lunch, it ended up being just as miserable. A lot of hype about how well it performed as a Gastro Pub etc but once again the reception from staff was poor.
“Jemma was our server and she coincidentally served us on our first visit an equally horrible attitude and my specific issue is trying to add a service charge on to the bill without showing a receipt. Incredibly rude, conniving and deceitful.
“I thankfully asked for clarity and a copy of the receipt only to be shown the same receipt before the voucher was deduced but after much discussion and attempted confusion she reluctantly went to the bar the 3rd time to remove the service charge.
“I do not feel bad removing this whatsoever as the service did not warrant an extra charge, the food was nice but the portion size and additional charge for gravy when you get a thimble full on your meal initially is ostentatious. As previously mentioned by others, we will not be returning and we will not be recommending. What a shame.”
Bar Shrimp announces opening date as Higher Ground team gear up for new project
Daisy Jackson
Bar Shrimp, a new seafood and cocktail bar in Manchester from the team behind Higher Ground, has officially got itself an opening date.
The hotly-anticipated newcomer will be serving cocktails, beers, and British seafood and snacks from its spot on New York Street.
As well as confirming an October launch date, the team have also shared a glimpse of the menu Mancs can expect from next month.
Bar Shrimp will be offering an Oyster Happy Hour every weekday, as well as caviar with house-cut crisps, devilled eggs, and Sussex smokie fritters.
Expect shellfish over ice, Cornish crab cocktail, bar snack classics and even beef burgers.
It comes from the same team behind Higher Ground and Flawd, headed up again by hospitality dream team Joseph Otway, Daniel Craig Martin and Richard Cossins.
And they’ve partnered with Stockport-based MasterSounds, to install a state-of-the-art custom-designed sound system with music director Lukas Stankunas curating the music programming on a weekly basis.
They say the venue will be a ‘dynamic space where the music and energy evolves throughout the evening’.
The team behind award-winning Higher Ground are opening a new seafood bar, Bar Shrimp, in Manchester
Inside, it’ll be decorated with plush-red banquettes, floor-to-ceiling drapes, and table service throughout.
Matt Pazos, Bruntwood SciTech Retail Commercial Manager, said of the announcement: “Bar Shrimp promises to be another big success for the team and we can’t wait to welcome them to Faulkner House.
“This exciting new concept, bringing together the team’s exceptional knowledge and experience of food and hospitality combined with their passion for music, will further complement the thriving community in this part of Manchester city centre.”
Walk-ins will be welcomed for drinks but reservations are encouraged for dining.
Reservations for Bar Shrimp have gone live today ahead of its official launch on Wednesday 22 October – sign up HERE.
A long-standing Italian restaurant in Trafford has sadly announced its imminent closure
Danny Jones
Another day, another bit of unfortunate hospitality news, as long-standing Greater Manchester restaurant, Little Italy in Timperley, has announced it is closing permanently very soon.
The Trafford favourite, which has been serving locals for nearly 20 years, has informed regular diners that it will sadly be closing its doors for good, with Little Italy’s final service set for later this month.
Having earned plenty of praise in its time, including being one of the few spots in and around the Altrincham area to have won a TripAdvisor Certificate of Excellence in 2015, before the borough saw its foodie boom begin.
But fast forward a decade, and the Timperley institution is yet another culinary casualty to be confirmed of late, with Little Italy sharing a tear-jerking statement online.
Sharing the tragic news on social media this Friday (5 Sep), the restaurant wrote: “To all our lovely customers, it is with a heavy heart that we share some news with you all. After over 18 years of serving you all in Timperley, we will be closing our doors later this month.
“This has not been an easy decision. Unfortunately, rising costs and a significant increase in rental [costs] have made it impossible to continue in a sustainable way. As much as we love what we do, the reality is that it has become too difficult to maintain under these circumstances.
“Over the coming weeks, we will continue to cook with love and serve with the same passion as always. We would love to see you all and share one more meal, and raise a glass together.”
Safe to say that the post has been met with an outpouring of condolences and support from natives nearby and those who have travelled to enjoy their food.
Little Italy went on to add that they will detail more about their final week of business as soon as possible.
They can’t be accused of not keeping up with times and not trying to promote via social media either, as they small family-run team – headed up by Sam Cauchi, who bought the site back in 2008 – have always given things a go besides the day-to-day operation of the restaurant.
Being one of many saddened customers to respond underneath the announcement, we couldn’t possibly sum up things better than local Vanessa Nice, who said: “Look at all these amazing comments – you certainly made your mark as a home from home for the residents of Timperley.
“The end of an era will always be sad, but sometimes life and families have to move on.”
As for Cauchi and co., they signed off by simply adding: “From the bottom of our hearts, thank you for your support, kindness and friendship over the years. Timperley has been our home, and you have all been our family.
“Love from all the team at Little Italy.”
It goes without saying that we’re gutted for the gang and our thoughts are with everyone involved at this difficult time. For now, we can only say thank you to the countless Greater Manchester locations that continue to fall foul in the face of the rising pressures industry-wide. Case and point…
Daisy Jackson -
9th April 2024 
