Gary Usher has taken to social media to publicly defend a staff member at his Cheshire pub after a customer targeted her with a negative review.
The celebrated chef, who is behind the Elite Bistros group that has restaurants across the north west, said that he would happily be blocking the customers in question from booking in again.
Gary took to X, formerly known as Twitter, to show his support of 21-year-old waiter Jemma, who he said is ‘an absolute credit’ to The White Horse in Churton.
His post was prompted by a one-star review of the pub that was left online, which described Jemma as having a ‘horrible attitude’ and that the service charge added to the bill was ‘incredibly rude, conniving and deceitful’.
The negative review also said the portion sizes and the ‘thimble full of gravy’ served at Sunday lunch were ‘ostentatious’.
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But Gary Usher himself has now waded in and said that he will ban anyone from his pub who is ‘upsetting any of the team here or in any Elite Bistros’.
He added that the guests had been ‘absolutely vile’ to Jemma during their visit.
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Food at The White Horse at Churton, a Cheshire pub opened by Gary Usher. Credit: The Manc Group
As well as encouraging social media users to compliment Jemma – ‘an absolute credit to The White Horse, to her parents and to the hospitality industry’ – he then made sure to offer her tickets to the pub’s next guest chef night.
Gary wrote: “Gary here. Non Polite notice to anyone upsetting any of the team here or in any @Elite_Bistros. I will block your number & details on our system from being able to book again & trust me I do it regularly.
“It’s music to my ears when arseholes end a review saying they won’t be returning but I like to call them to confirm.
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“Now let’s quickly compliment Jemma because at 21 years old she’s an absolute credit to The White Horse, to her parents & to the hospitality industry. Jemma I’m sorry these people upset you yesterday & on their behalf instead of working the next guest chef night you can have two tickets to come & enjoy it instead. Much love from us all here at The White Horse X.”
Gary here, Non Polite notice to anyone upsetting any of the team here or in any @Elite_Bistros. I will block your number & details on our system from being able to book again & trust me I do it regularly. It’s music to my ears when arseholes end a review saying they won’t be… pic.twitter.com/xO5RXg5WA3
— The White Horse Pub (@TheWhiteHorsePu) April 8, 2024
He then added: “Just for more context. My reaction is nothing to do with the ‘review’. The ‘guests’ were absolutely vile to Jemma yesterday.”
One person has replied: “As someone who was looked after by Jemma in the pub I can say that this is bollocks. Jemma was wonderful, polite, professional, enthusiastic. She was and is everything good about hospitality and a massive credit to you all at Elite Bistros, especially in The White Horse.”
Another wrote: “Jemma has served us the last couple of times we’ve visited and has been absolutely brilliant. I hope she doesn’t take to heart what this post says because it is so far wide of the mark.”
And another said: “Makes my blood boil when people think it’s OK to be rude & abusive to FoH staff & to treat them like personal skivvies rather than fellow humans. Once again Gary @GaryUsher_ your leadership & support of your staff are inspirational. Hope Jemma has a great time at guest chef night.”
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I went to The White Horse for dinner last evening. The food and the service (from Gemma) was absolutely wonderful and the gravy certainly was not a “thimble full”. pic.twitter.com/daHHVr4vWb
The original reviewer had written: “After trying The White Horse Churton once again for Sunday lunch, it ended up being just as miserable. A lot of hype about how well it performed as a Gastro Pub etc but once again the reception from staff was poor.
“Jemma was our server and she coincidentally served us on our first visit an equally horrible attitude and my specific issue is trying to add a service charge on to the bill without showing a receipt. Incredibly rude, conniving and deceitful.
“I thankfully asked for clarity and a copy of the receipt only to be shown the same receipt before the voucher was deduced but after much discussion and attempted confusion she reluctantly went to the bar the 3rd time to remove the service charge.
“I do not feel bad removing this whatsoever as the service did not warrant an extra charge, the food was nice but the portion size and additional charge for gravy when you get a thimble full on your meal initially is ostentatious. As previously mentioned by others, we will not be returning and we will not be recommending. What a shame.”
Marco Pierre White praises Manchester restaurant serving ‘the best pizza’ he’s EVER had
Danny Jones
Legendary chef Marco Pierre White has given his verdict on where he thinks does THE best pizza not just in the UK but perhaps in the entire world, and it’s right here in Manchester
Rudy’s, Nell’s, Double Zero and now this – we really are spoilt for slices in 0161, aren’t we?
Pierre White, who was not only the first Brit to ever win three Michelin stars but the youngest person to achieve the feat in history, recently visited the restaurant in question and was more than happy to share his bold claims, dubbing it “the very best I’ve ever had in my life”.
That’s saying quite something, not only from one of the most famous chefs in the world, but given his own family heritage. He even saw fit to sign the menu and write the man in the kitchen a thank-you note.
A recent London export, which only just launched in spring 2025, the 63-year-old chef, entrepreneur and TV personality says that Forbici is now his number one, stating simply: “Let the pizzas do the talking.”
Noting that he’s been all over the world and eaten at some of the most highly-rated venues in the world (especially given the fact that he is of Italian heritage on his mother’s side), including some of the most authentic you’ll find in the likes of Naples, Rome, and so on, he still seemed confident in his declaration.
Citing other famous names in the world of cooking, like Nancy Silverton of Pizzeria Mozza fame, as well as fellow TV chef and restaurateur Mario Batali, he says that the creative takes on Neapolitan ‘pies’ that master baker Davide Argentino is currently cooking up are nothing short of “delicious.”
Having first become famous down in the capital for its name, which simply translates as ‘scissors’ – also the chosen utensil given to diners for cutting up their pizzas – it proved a smash hit when it made its way up North, garnering massive opening day queues outside its restaurant on the corner of Cross Street.
Better still, you can now order it to take away, too… Game-changer.
Now, it goes without saying that we’re lucky enough to have many restaurants serving some of the authentic food from various regions all over Italy, not to mention a plethora of incredible pizza spots in the city centre and the wider boroughs.
It’s no exaggeration, therefore, to say that we struggle picking our absolute favourite from week to week at this point.
What we will say is that we bloody love Forbici, too, and are glad to see them getting so much recognition since arriving in the region.
You can get 25% off your bill when eating out at this well-known Italian restaurant with a secret code
Danny Jones
Fancy going out for tea but still trying not to spend too much money at this time of year? Well, Manchester, you can get 25% off your bill at an already affordable British restaurant chain by simply saying a special phrase.
This deal is only available this week, though, so we wouldn’t wait around.
We’ve all been there: you’re fed up of getting home after working and having to cook, so you start trying to justify ‘just one‘ night out, but it can be a real pull between enjoyment and ease versus trying to save those pennies – especially with the festive period looming.
Luckily, well-known Italian restaurant group Carluccio’s, who have a site right here in central Manchester, is offering a significant discount by simply asking for the bill in Italian. Simple as.
As a recognisable name on the UK high street, the authentic Italian eatery dates back nearly three and a half decades, the London-born deli and food shop going on to open its first-ever sit-down venue called Carluccio’s Caffè back in 1999.
In addition to their long-standing Manchester location in Piccadilly Station, the brand was also a shop-window establishment for the Trafford Centre, sitting front and centre as one of the first places to eat as you walked in the Orient entrance.
Now, as for how you access this welcome bit of money off your bill, it’s very straightforward and can be secured as fast as you can say “The bill, please”; well, actually, you need to ask for it in Italian, as it is this phrase that Carluccio’s has dubbed the ‘secret code’.
Following a study by language learning app, Preply, which recently carried out research into menu anxiety and struggling to make a decision when dining out, they’ve teamed up with Carluccio‘s to help push people to feel more confident ordering dishes not in their native tongue.
They found that almost half (49%) have felt embarrassed about not speaking another language, with one fifth of those surveyed lacking the confidence to try and pronounce foreign words, while one in six worried they’d be judged for getting it wrong.
Well, there’s no getting it wrong in this instance, as the Carluccio’s and Preply are giving you the specific keywords not only to ask for the bill in Italian – “Il conto, per favore” – but to unlock the bonus of a quarter off the final sum.
Anna Pyshna, spokesperson at Preply, says: “People may know how to say gnocchi in theory, but when the waiter’s standing there, confidence can vanish. We want to show that getting things wrong is part of learning and sometimes, even worth a discount.
“By turning a simple phrase into a real-world reward, we’re helping people take that first, brave step to speak up. It’s a reminder that the language learning process doesn’t start with perfection, it starts with the willingness to try.”
So, that really is it: dine at any of their restaurants across the country (including here in Manchester) and ask for the bill in Italian to get 25% off your bill; once again, the offer is only on until 9 November. You can find your nearest Carluccio’s location HERE.
Daisy Jackson -
9th April 2024 
