Authorities and organisations are issuing warnings to Brits to remain vigilant over the Christmas period as scam parcel delivery texts are set to spike.
You may remember that in 2020 – and continuing into 2021 – there was significant rise in sophisticated scamming and phishing activity throughout the pandemic, with scammers found to have been carrying out fraudulent activity under the guise of just about everything from Amazon Prime, and hot tub sales companies, to social media platforms such as Facebook, and even the NHS.
It’s all part of what’s known as ‘Smishing’ – or ‘SMS phishing – and it’s where fraudsters send texts to mobile phones in the hope that people will click on a link to download malicious software, or give away their private data.
It was even found, thanks to a survey by consumer group Which?, that 60% of Brits received fake texts as scammers impersonate delivery companies during the pandemic.
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And that, unfortunately, only looks set to continue over the festive season, as it’s being reported by the BBC that more than a million scam texts will be sent in the UK in just this week alone.
More than half of those will use parcel deliveries to try to trick consumers.
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🤔 Received a suspicious message that you're unsure about?
Fake messages can be difficult to spot and criminals put in a lot of effort to make their communication look legitimate so it’s important to take your time and not act too quickly.https://t.co/AzELWBNpEt#12Fraudspic.twitter.com/Cbyn0qdnif
One cyber-security firm, Proofpoint – which works with regulators and retailers, collating and analysing ‘smishing’ texts – says it is seeing ten times more scam messages this year than last, and its Vice President of Operations, Jacinta Tobin, said a mix of COVID and Christmas makes the texts more tempting.
“We are totally susceptible, because we trust and we act quickly,” she said, with 98% of people reading a text within three minutes.
“And up to only a few years ago texts were used by friends and families.”
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Ms Tobin also pointed out that fraudsters use fear to manipulate us, and this is just one way to spot a scam, adding: “We don’t want to miss that parcel or present [and] we are seeing more and more urgent messages warning packages will be returned unless action is taken.”
While we know that the run-up to the big day is a time when fraudsters will be hard at work, Proofpoint is also warning Brits that after Christmas, there is also expected to be a spike in scam texts regarding Boxing Day sales, deals, and discounts.
Scam texts related to the new Omicron variant are also said to be expected.
More than a million scam texts will be sent in the UK in just this week alone / Credit: Twitter (@RoyalMail)
So, what’s the advice then? And what are delivery companies saying about the scams?
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This past year, the Royal Mail says it has been contacted by 60,000 members of the public concerned about texts or emails pretending to be them, and as a result, 40,000 websites have been taken down or blocked within 24 hour that claim to be for Royal Mail parcel fees.
Adam Christie – Privacy Manager at the Royal Mail – said consumers will never receive just a text or email from them asking for money or more information.
“The business is doing everything it can to deliver Christmas to people,” he said, “but we would urge people to be suspicious and not to click on any links they are sent unless they are 100% certain it’s from us.”
A spokesperson for Hermes also said: “We’re aware of a phishing attempt claiming to be Hermes where individuals are receiving a text message including a link to pay for parcel delivery.
“We would never ask for payment in this way.”
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Royal Mail, UKFinance, and Proofpoint are currently all urging consumers to forward dodgy texts so that they can take action.
Michelin-recommended rooftop restaurant Climat has closed its doors with immediate effect
Daisy Jackson
One of Manchester’s top-rated restaurants has announced its shock and immediate closure.
Climat, which is set way up high in Blackfriars House with staggering views of Manchester city centre, has said that the Michelin-recommended restaurant is now permanently closed.
In a heartbreaking statement, founder Christopher Laidler said that Climat is ‘yet another casualty of the times we’re living in’.
Laying out the brutal reality of running a hospitality business, Chris wrote about ‘rampant food inflation’, an ‘ever-increasing tax burden’, and ‘the persistent cost of living crisis’, describing it as a perfect storm against hospitality.
Then delving deeper into the numbers, he shared that Climat has faced an eye-watering £112,000 electricity bill for its first 13 months in business – that’s 400% more than they’d budgeted.
That was chased by a 33% increase in staff wages, then a jump in business rates from £12,000 a year to £38,000 a year.
Couple that with reduced footfall and it’s ‘spelling disaster for so many’.
Climat has closed its doors with immediate effectClimat has laid their finances bare in their closing statement
He wrote: “Whilst I wanted to highlight these reasons for closure, in the naive hope the Government will start to listen before it’s too late for others, I want to acknowledge the fantastic work of our team over the last 3.5 years.
“The closure does not do justice to their efforts and dedication. I’d also like extend a huge debt of gratitude to our guests for their support, enabling us to build a nationally recognised wine list – our raison d’être.”
Signing off, he said: “I wish everyone the very best of luck in these challenging times. Bye for now, Christopher.”
Climat opened in late 2022, with an impressive wine list and a beautiful restaurant space overlooking Manchester.
It didn’t take long before it was added to the Michelin Guide, which wrote: “An open kitchen is the focus of the room, with its aromas filling the air, and the concise fixed-price menu includes well-executed dishes such as halibut with spinach and sorrel velouté, where the ingredient quality shines through.
“Wine is a feature with one side of the room acting as a bar and the carefully curated list deftly mixing traditional and modern styles.”
Claire’s is closing down stores in the UK and Ireland with more than 1,300 jobs set to be lost
Danny Jones
In another hit to domestic shoppers, Claire’s Accessories is closing down en masse across the UK and Ireland after entering into administration once again.
Falling into an unfortunate financial status for the second time in less than a year, Claire’s will be shutting down all of their standalone stores across Britain, along with their IE branches.
A total of 154 stores will soon disappear, with more than a thousand people set to be put out of work.
Once a mainstay of British high streets up and down the country, the accessory shop known for all things jewellery, piercings and more has ceased trading effective immediately.
Announced at the start of the week and the end of the first full month of Q2, it was confirmed that Claire’s closed their final locations on Monday, 27 April.
With administrators, Kroll, appointed to wrap up business proceedings, an estimated 1,300 English, Irish, Scottish and Welsh workers have now lost their jobs.
Founded way back in 1961 over in the United States, Claire’s has operated across the Atlantic for more than three decades.
However, with various other contemporaries and cheaper online options having appeared over the years, they’ve struggled not just to remain profitable but to compete full stop.
They most recently filed for bankruptcy in the US this past August (2025), with their Belgian, Spanish, and Dutch divisions having already called it quits.
Manchester location(s) have changed a lot over time, but now they’re on the way out (Credit: Arndale)
For many, the outcome isn’t all that surprising, but it will nevertheless be a sad loss for many who have seen multiple generations visit these venues over the years.
Emily Sergeant -
23rd December 2021 
