Manchester City Council has committed to offering support to “anyone struggling” in the city region over the festive period.
While Christmas may only be just over a week away now, and the spirit of the season is really starting to set in for many, it’s sadly not always ‘the most wonderful time of the year’ for everyone – especially with the rising cost of living crisis unfortunately continuing to make its impact felt across Greater Manchester and throughout the UK.
Here in Manchester, Council figures show that more than 100,000 households have been put at risk in some way due to the cost of living crisis, whether that be accessing food, paying bills, or slipping into financial trouble.
This is why Manchester City Council is setting out to offer as much support as it can over Christmas.
Councillors say that the difficulties thousands of Mancunians have faced on a daily basis have been “plain to see” over the last few years.
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But in spite of what it has referred to as “the failings” from the UK central Government in delivering “tangible and lasting support” for those who need it most, the Council says it has has “resolved to ensure that people can turn to us”.
So, what support is available to Manchester residents this winter then? Here’s everything you need to know.
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Cost of Living Advice Line
Back in 2022, the Council started Cost of Living Advice Line, which provides Manchester residents with a number to call if they are struggling with a range of issues such as paying bills, debt advice, access to services, food support, and more.
That number is still live and can be reached on 0800 023 2692, with operators remaining on the line to support anyone who needs help or advice.
Listen to how Manchester pharmacies are connecting people with our cost of living advice line – literally giving help on prescription. 👂
Warm Welcome Spaces are places where people can go to take shelter in a warm and judgement free location.
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This year, all of Manchester’s libraries are open to those in need, for as long as they need them, with a range of other businesses and organisations across the Greater Manchester region having also put themselves forward for the scheme too.
More than 15,000 ‘Helping Hands’ Advice Guides – which detail the support available for people during the winter – have been produced and will be available across the city in locations such as libraries, Sure Start Centres, and Early Help Hubs.
‘Winter Warmth’ advice leaflets are also being made available, which inform people how they can access support if they need help paying their heating bills, where they can go to stay warm for free in Manchester, and how to stay healthy during the cold weather.
Social Tariffs
‘Social Tariffs’ are also available for people who are in receipt of Universal Credit or Pension Credit, which allow them to access reduced-price internet or mobile phone rates.
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The Holiday Activity Fund Programme
Additional support has also been made available by the Council for families who struggle when schools are out via The Holiday Activity Fund Programme.
Running throughout the school Christmas holiday period, this scheme provides free activities and shared experiences for children aged five to 16, with free meals provided throughout the day to “fill a gap” which would normally be provided via a free school meal.
The Council has outlined its festive season support options just a week after it was revealed that the city has secured £5.2 million in funding to build new ‘supported accommodation’ designed to house rough sleepers, and also comes after it published its plan back in November to get rough sleepers off the streets of Manchester and into temporary accommodation this winter.
More than £2 million in compensation received by underpaid workers in the North West
Danny Jones
More than £2 million is said to have been dished out in compensation to workers in the North West alone, as the UK government is continuing to crack down on employers underpaying their staff.
Employees from nearly 500 different companies across the region have received the money they owed following a raft of fines in excess of £2.7 million.
Covering the likes of Greater Manchester and beyond, the companies responsible have been revealed by the government as part of the new Fair Work Agency (FWA), which is tasked with shoring up workers’ rights moving forward.
The FWA is part of Labour’s wider ‘Plan For Change’, and hopes not only to correctly reimburse those short-changed but also, with the clear threat of swift action, deter others from trying to do the same in the future.
Matthew Taylor CBE has been appointed Chair of the Fair Work Agency, a new body that will transform how employment rights are enforced across the UK.
How? By tackling exploitation, supporting businesses doing the right thing, and helping to build a fairer labour market. pic.twitter.com/duEeNlwDHr
— Department for Business and Trade (@biztradegovuk) October 14, 2025
Released publicly last Friday, 17 October, 80 companies that failed to properly pay approximately 19,000 workers in and around the North West have now been repaid by their employers.
Perhaps most concerningly is that the fines sweep across multiple sectors and sizes, from local independents and SME to well-known high street brands.
From April 2026 onwards, the updated Employment Rights Bill (which also includes the FWA) grants more powers to tackle employers underpaying workers and failing to fulfil both holiday and sick pay.
This announcement also comes after the National Minimum Wage rate was increased earlier this year, with millions getting a pay rise and those working full-time on the National Living Wage seeing their families supported by an extra £1,400 per year.
Under the ‘Make Work Pay’ initiative set out by the Labour Party, more than 15 million Brits are expected to benefit from the new measures.
Overall, roughly £6 million has been put back into the pockets of underpaid workers up and down the country following these fines, which are said to have totalled roughly £10.2m. The full list of companies in question can be seen HERE.
Speaking on the news, Employment Rights Minister Kate Dearden said: “This government is taking direct action to ensure workers get every penny they’ve earned, and to put an end to bad businesses undercutting good ones.
“We’re proud to have delivered a strong minimum wage, and enforcing it thoroughly is crucial in our mission to put pounds back in your pocket. I know this news will be welcomed by brilliant businesses across the country, those who know that happy, well-paid staff are at the heart of building a successful company.
“With our new Fair Work Agency and the coming Employment Rights Bill, this government is keeping our promise to Britain to make work pay again.”
If you fear you might be suffering from underpayment by your employer, you can check that your wages are correct online; alternatively, you can call the Acas helpline on 0300 123 1100 or contact their website for more information right HERE.
342 arrests made in Piccadilly Gardens since start of GMP’s pledge to ‘improve’ public safety
Emily Sergeant
More than 300 people have been arrested in Piccadilly Gardens since the police pledged to ‘improve’ the perception of the area.
A dedicated neighbourhood policing team that was set up by Greater Manchester Police (GMP) back in March to tackle issues and concerns in Piccadilly Gardens, and ultimately improve the public’s sense of safety, has seen a total of 342 arrests since its inception.
The City Centre Piccadilly Gardens neighbourhood policing team – which is led by Chief Inspector Michael Tachauer – works together with partners, including Manchester City Council, to tackle these problems with long-term solutions.
Following the team’s success since it started, GMP will now continue to build on the foundations of its problem-solving approach to address some of the most prevalent issues.
According to police, Piccadilly Gardens has seen ‘real progress’ being made in terms of safeguarding, enforcement, and GMP’s wider understanding of the issues and concerns communities are facing this past year.
342 arrests have been made in Piccadilly Gardens since the start of GMP’s pledge to ‘improve’ public safety / Credit: GMP
Since March, GMP has seen a total of 342 arrests resulting in 279 charges / cautions, 511 stop searches, 37 weapons seized, and large amounts of Class A and Class B drugs seized too.
“We remain committed to improving both the perception of Piccadilly Gardens and the public’s sense of safety in the area,” commented Chief Superintendent David Meeney, who is the City of Manchester District Commander.
“However, this is not something we can achieve alone. We will continue to work closely with our partners and deploy additional police resources whenever intelligence or demand indicates a need for increased presence.
“We also rely heavily on information from our community, from those who work in the area to residents living nearby. Your reports are vital in helping us develop targeted plans that our neighbourhood officers can act on, so please continue to share any concerns or incidents with us.”
Got any concerns about Piccadilly Gardens? You can continue to report those to GMP by calling 101 or online via gmp.uk.com. Always dial 999 in an emergency.
Emily Sergeant -
18th December 2023 
