Major UK supermarkets provide updates on delivery services
Several of the major UK supermarkets have issued statements in response to the growing volume of website traffic; providing updates for customers hoping to get food and drink dropped off on their doorsteps.
As it turns out, the great Scramble For Delivery Slots of April 2020 wasn’t just an infuriating flash in the pan, after all.
Six months down the line, we’re all back at square one: Staring at the delivery pages on supermarket websites and hitting the refresh button with one hand whilst crossing our fingers with the other.
Joy.
As cases rise and restrictions increase, more and more people are turning back to home drop-off services – whether its due to isolation, shielding, or to avoid social interaction with others wherever possible.
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Several of the major supermarkets have issued statements in response to the growing volume of website traffic, offering updates for customers hoping to get food and drink dropped off on their doorsteps.
Here’s what some of the major brands have had to say so far.
Same-day delivery isn’t available from Tesco right now, but at the time of writing there are slots available with three to five days.
Tesco is prioritising services for customers in isolation – and there’s an option to let the driver know you’re isolating so you don’t have to come into contact with them.
Tesco shopping doesn’t arrive in bags as standard anymore, “so you’ll need to choose to get your shopping in bags when you check out.”
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The bag charge is 40p.
The supermarket stated: “We know that it’s difficult right now to get a delivery slot for online shopping. We’re at full capacity for the next few weeks, so if you’re able to shop in-store safely instead of booking a delivery, it would be a great help. This will allow us to start freeing up more slots for the more vulnerable.
“We’re looking at every opportunity to increase the number of slots available. As we increase our capacity, we’ll also set aside more of these slots for our most vulnerable customers.”
At the time of writing Asda still has a number of slots available for delivery in Manchester – but they’re filling up pretty quickly.
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The Asda Delivery Pass service is currently not available to new customers due to high demand.
The supermarket added: “Unfortunately we cannot guarantee delivery slots to existing Delivery Pass customers either, so if you do not save money on your delivery pass, we will refund the difference automatically with an eVoucher.”
Asda has also stated that in certain circumstances they will place limits on certain products – likely in an attempt to prevent that toilet roll fiasco in spring from happening all over again.
Sainsbury’s is continuing to distribute food to homes – prioritising delivery slots for vulnerable customers.
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“We have been working hard to expand our service across home delivery and we are now able to offer home delivery slots to many of our customers,” the supermarket stated.
“We’re continuing to prioritise access to home delivery slots for vulnerable customers, and are releasing new slots regularly.”
There are apparently as many as 700,000 weekly slots available across stores.
New customers can also register online for both home delivery and click and collect slots.
Morrisons delivery slots are looking pretty packed out in the city right now, but it’s still worth trying your luck as drop-offs may be more widely available in certain postcodes.
The supermarket also does pre-packed food boxes (meat and veggie) – which are great to order either for yourself or send to a family member/friend who might be isolating.
There’s also some rationing going on – with items like toilet roll and disinfectant limited to three items per person to prevent stockpilers grabbing all the goods.
Co-Op appears to have a number of slots available – although this may change as demand is expected to increase further over the coming days.
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The minimum spend is £25, and drop-off prices vary depending on where you’re getting your items dropped off.
You’ll need to sign up and register an account to arrange delivery.
The supermarket stated: “We are restricting all delivery orders temporarily to 30 items per shop, so everyone has the opportunity to get hold of those essential items they need.”
Oasis finally confirm ‘private ballot’ ticket information for reunion tour
Daisy Jackson
Oasis have just announced more information about how tickets will be sold through a ‘private ballot’ for their extra reunion tour dates.
The group added two additional shows at Wembley Stadium after their initial 17 gigs across London, Manchester, Dublin, Edinburgh and Cardiff generated huge demand and sold out in a day.
Oasis and Ticketmaster came under fire though for the use of dynamic pricing, which saw ticket prices shoot up by hundreds of pounds by the time people made it through the online queues.
For these additional reunion tour dates at Wembley, ticket sales will look a little different.
They’ll be using a ‘private ballot’, which will give first dibs to those who missed out on the first ticket sale.
You’ll only be invited to register for the sale if you signed into your Ticketmaster account on Saturday 31 August, and joined a queue for a specific show.
And you’ll only receive an invitation if you DIDN’T manage to bag tickets the first time round.
THEN you’ll be able to register for the actual ballot, which still doesn’t guarantee you a ticket but does at least get you into a (hopefully less lengthy) queue.
“Invitations to enter the private ballot will be sent overnight tonight (Saturday) to eligible fans we have been able to identify.
“If you signed into your Ticketmaster UK account on Saturday, 31st August, and were able to join a queue for a specific show, but didn’t get a ticket-then you may be eligible to take part and will receive an email on how to register for the ballot.
“Keep an eye on the inbox associated with your Ticketmaster account, and don’t forget to check your junkmail.
“Once successfully registered, you will be entered into the ballot for a code for access to the final Wembley on sale.
“Due to the demand for the shows and to avoid last week’s long queues, codes will be strictly limited. Entry to the ballot does not guarantee you will receive a code.
“The ballot is only open to invited fans. You must register with the email to which your invitation was sent and which is registered with your Ticketmaster account.
“All other entries will be discounted. If you do not receive an email then unfortunately you will not be eligible for the ballot.
“You will be automatically discounted from the ballot, even if you go through the registration process.”
Featured image: Simon Emmett
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Manchester Airport named UK’s worst in annual Which? survey for third year running
Emily Sergeant
Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.