A Northern pub has gone viral after it responded to a customer review about slow service… four years later.
In a brilliantly ironic move, The Legh Arms in Prestbury waited all this time to respond to a review that criticised the speed of its customer service.
Author Russ Jones shared a screenshot of the exchange in a tweet that’s now gained thousands of likes.
He wrote: “I left a review about slow service. 4 years later…”
The Legh Arms in Prestbury. Credit: Robinson’s Brewery
His original one-star review reads: “Slow service, wrong order, deeply average quality, shambolic staff. Almost impossible to get it this badly wrong without making a serious effort.”
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The Legh Arms has now responded, writing: “Russell Jones, thank you for taking the time to leave us feedback about your visit with us.”
The Robinsons-owned pub has recently come under new management and undergone a huge refurbishment, and it appears the new team are keen to respond to customer reviews left on Google – even if they are several years out of date.
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But the irony of the delay here – deliberate or not – has not been missed by Twitter users.
Russ himself later wrote: “I think it’s genius. I might go back and congratulate them on their brilliant performance art.”
Other users praised the village pub for its ‘amazing comic timing’ and said it deserved ‘points for consistency’.
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Someone else said: “That’s epic trolling from the owner. Hats off to them for playing the long game here.”
The Legh Arms in Prestbury is now under new management – and locals are raving about it. Credit: Robinson’s Brewery
But most have pointed out that it’s more than likely down to housekeeping from the new management team, and many locals have raved about the pub under its new ownership.
One person said: “I love the Legh Arms… it’s on the village I’m from and the rooms and food is fab. I know the reply is rubbish and a tad late…..but please try it again…. and let me know what you think.”
Another said: “Love this. I did go in January & it was really good actually.”
Someone else suggested: “It is v funny especially given that it was about their tardy service. Just under new management so maybe give them another chance.”
Stockport-based Robinson’s Brewery said that the Legh Arms is now being managed by hospitality duo Craig and Louise Sherrington – Craig a chef who has trained under Michelin-starred chefs, and Louise a former NHS worker who has also run The General Burgoyne pub in Cumbria.
Robinson’s added that the pub is renowned for its Sunday roasts, as well as being a dog-friendly pub with bedrooms.
The Manc has contacted The Legh Arms for comment.
Featured image: Google Maps
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McDonald’s announces 2024 Christmas menu with new Cheesy McCrispy, Terry’s Chocolate Orange Pie, and more
Emily Sergeant
McDonald’s has unveiled its Christmas menu for 2024, and there’s lots of festive feasting to get stuck into.
It’s been a long time coming, but after several chains and fast food joints have already announced and launched their festive food and drink offerings for 2024 over the last few weeks, McDonald’s has finally joined the Christmas party, and there’s a bunch of new and returning fan favourites on the lineup to get those mouths watering.
We’re talking Cheese Melt Dippers, seasonal McFlurrys, limited-edition festive pies, and a cheesy twist on one of the chain’s most popular burgers.
New to the menu this year is the Cheesy McCrispy, which is a “levelled up” version of the McCripsy we all know and love, taking the classic crispy chicken fillet and all the trimmings, and combining it with two slices of cheese, and lashings of rich cheese sauce.
McDonald’s has unveiled is Christmas menu for 2024 / Credit: McDonalds UK
Other burgers on the lineup are the grand return of the Big Tasty and Big Tasty with Bacon, both made with a 100% beef patty, Emmental cheese, onions, juicy tomatoes, and topped off with a unique smoky-flavoured sauce nested in a freshly-toasted bun.
Also being thrown back into the mix this year are the Cheese Melt Dippers, which are the perfect festive feast accompaniment made with camembert and served with a rich tomato dip.
Happy Meals will also be taking on a special Grinch theme this year too.
Got yourself a bit of sweet tooth though? There’s two new tasty treats to choose from this year, alongside the return of the beloved Galaxy Caramel McFlurry.
There’s a bunch of new and returning fan favourites on the lineup / Credit: Visual Karsa (via Unsplash)
If Galaxy Caramel isn’t your thing, then perhaps chocolate orange will be instead, as 2024 brings the introduction of the Terry’s Chocolate Orange McFlurry, with Terry’s Chocolate Orange mini segments and chocolate orange sauce swirled into the ice cream, and then there’s the Terry’s Chocolate Orange Pie.
This year, McDonald’s has combined its classic pie with everyone’s favourite zesty chocolate to create a crispy chocolate pastry filled with a Terry’s Chocolate Orange-flavoured ganache.
On the hot drinks front, you have a Galaxy Caramel Latte and a Galaxy Caramel Hot Chocolate to choose from.
The full McDonald’s 2024 Festive Menu will be available to tuck into from 20 November, and is expected to stick around until the new year.
Featured Image – McDonald’s UK
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Asda relaunches over 60s ‘winter warmer’ cafe deal with soup and unlimited hot drinks for £1
Emily Sergeant
Asda is bringing back its popular £1 ‘winter warmer’ cafe meal deal to support the over 60s during the colder months.
After it was sadly revealed that almost one in five elderly people claimed there were days when they didn’t speak to a single soul last Christmas, and that during the run up to the big day, 15% said they got used to not conversing with other people, Asda has decided to relaunch one of its most widely-praised cafe meal deals again this year.
To support those who need it most as the temperatures drop, the supermarket is, once again, offering all over 60s the chance to enjoy some hearty soup, a bread roll, and unlimited tea and coffees for just £1 in any of its cafes across the UK.
Back by popular demand, this year’s Winter Warmer initiative is bigger and better than ever, with three soup flavours to choose from.
With the offer now running until the end of 2024, Asda is aiming to transform its in store dining spaces into ‘Chatty Cafes’ – where senior citizens can come together under one roof, eat and drink, and make some new friends.
As well as its ‘Chatty Cafe’ offer, Asda colleagues will be also be donning ‘Happy to Chat’ badges throughout the festive season, checking in on older customers in store and when delivering home shopping orders, while the Asda Foundation will deliver £600k worth of grants to tackle loneliness amongst the elderly by boosting activities in the local communities, and funding Christmas celebrations.
Asda has relaunched its over 60s ‘winter warmer’ cafe deal with soup and unlimited hot drinks for £1 / Credit: Asda
“Christmas is a time to enjoy time with loved ones,” explained David Hills, who is the Chief Customer Officer at Asda, “and the fact one in 10 of our older generation is facing Christmas alone is genuinely sobering.
“That’s why we’re proud to invest almost £1 million through our in-store initiatives and grants to do what we can to tackle loneliness and isolation in the communities we serve.
“Our teams do incredible work to support communities all year round, and I’m so proud to be able to launch the Chatty Cafés initiative today, alongside our renowned Winter Warmers deal, which we know is a lifeline to many.”
Daisy Jackson -
23rd March 2022 
