The new boss at Manchester Airport has admitted there’s no quick-fix to ongoing issues – but said things are “considerably better” than they were earlier this year.
The UK’s third largest airport announced last month that Chris Woodroofe had been appointed managing director after former MD Karen Smart stepped down from the role back in early April 2022 to return to the south of England and “pursue fresh career opportunities”.
And now, Mr Woodroofe has spoken out for the first time since his appointment to give an insight into the current situation at the airport.
He has broken his silence and spoken out after what has been scenes of chaos for travellers over the last few months, with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
Speaking to both BBC Breakfast and ITV Granada this past weekend, Mr Woodroofe acknowledged that customers had suffered a “poor” experience in 2022, but unfortunately admitted that peak-time queues would continue over the coming months.
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He did however vow to “get passengers on their way” this summer holiday season.
The new boss at Manchester Airport has said things are “considerably better” than they were earlier this year / Credit: Manchester Airport
“It’s not going to be as good as we want it to be, it’s not going to be as good as it was in 2019 but what it will be is considerably better than it was three or four weeks ago,” he told ITV Granada.
“The big issues of earlier this year are behind us.
“Are we in a position to say it’s going to be like it was in 2019? No, there are still going to be difficult periods, we are still on a recruitment ramp-up and as a result security officers are going to be fairly new and they are still finding their feet but you can see the positive steps in the right direction.”
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He added that the airport was “looking to rebuild”, and told BBC Breakfast that it would aim to return to the standards seen in 2019 by the autumn.
Mr Woodroofe did however say that, despite these admissions, the vast majority of passengers travelling through the airport this summer are going to have a “reasonable experience”, but reiterated that people should still turn up no earlier than and no later than three hours ahead of their scheduled flight.
Chris Woodroofe – who is originally from Widnes – was previously the chief operating officer at London Gatwick Airport from 2016-2020, where he most-notably oversaw “a major programme of operational improvements” at the airport.
He held a number of senior roles there prior to that, including in customer service, security, and engineering.
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Mr Woodroofe officially started in his new role at Manchester Airport on 15 June.
Since taking on his new role, Mr Woodroofe said his priority is to get people on holiday without having lots of cancellations, adding: “I’m sure we’ve all done what we can to line ourselves up to get everyone on their way.
“It won’t be the perfect experience that I would have liked it to have been, but it will be an awful lot better than it was earlier this year.”
You can step inside a fashion show with Vogue’s immersive ‘Inventing the Runway’ show in Manchester
Thomas Melia
A Vogue immersive show titled ‘Inventing the Runway’ has arrived Manchester, and it’s even co-created by Anna Wintour herself.
Ever fancied learning more about the fashion world? Well, now’s your chance to hear everything you need to know from global fashion leaders and lifestyle magazine Vogue.
The Anna Wintour-approved immersive experience comes alongside the announcement of Factory International‘s Winter lineup, which features another new event all about voyaging to the moon.
Vogue: Inventing the Runway incorporates interviews, visual media and more to help attendees visualise fashion shows of the past, present and future.
Visitors will be surrounded by incredible visuals on all sides (including underfoot), fully stepping inside the world of high fashion.
As well as understanding how fashion shows became the pinnacle of a designer’s vision, this runway-themed display also includes looking back at iconic moments of fashion and pop culture.
‘Inventing the Runway’ by Vogue is focusing on outfits worn by models and A-listers alike, with narration from the one and only Cate Blanchett.
A glimpse inside Vogue: Inventing the Runway. Credit: The Manc Group
You can expect to see curated pieces by significant creative minds in fashion history like Alexander McQueen, Balenciaga, Stella McCartney, Vivienne Westwood and lots more.
Throughout the Vogue experience, as well as coming visually face to face with fashion, you will also hear a soundscape that perfectly reflects this innovative industry with a fusion of classical and pop music.
This fashion exhibition uses the same Lightroom technology behind the impressive David Hockney experience that opened back in December.
Anna Wintour, Chief Content Officer, Condé Nast, and Global Editorial Director, Vogue said: “At Vogue, we’ve been lucky enough over the decades to see many incredible runway shows, which have often told the story of fashion as much as the clothes themselves.”
“This Lightroom experience is a wonderful opportunity for a lot more people to experience first-hand the thrill of watching the history of fashion unfold right in front of them.”
You can experience Vogue’s ‘Inventing the Runway’ immersive show from 18 December to 10 January.
Find out more information and grab your tickets HERE.
Record 37.5 million journeys home for Christmas expected before the big day
Emily Sergeant
Drivers are being told to prepare for long queues, as a record number of festive trips are predicted across the UK ahead of the big day.
With the festive season generally known to make the roads nationwide busier than usual, travel warnings have now been issued to all those making Christmas getaway trips for the holidays – with an annual study by the RAC and INRIX suggesting that 37.5 million journeys are planned before Christmas Day arrives.
With Christmas falling mid-week again this year, the figures are suggesting that drivers are keen to set off early to avoid what will be an undoubtedly frantic coming weekend on the roads.
Around 18% of getaway journeys are expected to be made today and tomorrow (Wednesday 17 and Thursday 18 December, respectively).
But, the RAC expects the main wave of festive journeys to start this Friday (19 December) with a whopping 3.6 million trips planned, before this escalates even further to 4.1 million on Saturday (20 December).
A record 37.5 million journeys home for Christmas are expected before the big day/ Credit: Highways Agency (via Unsplash)
The figures predict this will be the busiest Saturday of any Christmas getaway period since its records began in 2013.
Approximately 3.5m journeys are then expected on Sunday (21 December), while a further 5.3 million trips are set to take place at some point between 19 and 21 December, although drivers haven’t decided what day they’ll travel yet.
According to the RAC’s research, there will then be a slight lull in festive trips at the start of Christmas week – with Monday and Tuesday being normal working days for many people – however, volumes of traffic could be at their highest since COVID on Christmas Eve when 4.2 million getaways are expected, making it the single busiest day for getaways over the period.
When it comes to the best and worst times to travel over the festive period, the research has revealed that the times to avoid when travelling along major routes will be from 4:30pm onwards, with queues of more than half an hour expected in Manchester on the M60 clockwise from J7 Altrincham to J18 for the M62 for Leeds.
On the two busiest days over the getaway period – this coming Saturday (20 December) and Christmas Eve – the RAC and INRIX are advising drivers to expect lengthy delays on major roads between 11am and 7pm, as this is when most journeys will be made.
After the big day, drivers are expecting to make 4.6 million journeys on Boxing Day and 4.1 million on Saturday 27 December, as they travel home or continue their celebrations elsewhere.
Emily Sergeant -
4th July 2022 
