The new boss at Manchester Airport has admitted there’s no quick-fix to ongoing issues – but said things are “considerably better” than they were earlier this year.
The UK’s third largest airport announced last month that Chris Woodroofe had been appointed managing director after former MD Karen Smart stepped down from the role back in early April 2022 to return to the south of England and “pursue fresh career opportunities”.
And now, Mr Woodroofe has spoken out for the first time since his appointment to give an insight into the current situation at the airport.
He has broken his silence and spoken out after what has been scenes of chaos for travellers over the last few months, with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
Speaking to both BBC Breakfast and ITV Granada this past weekend, Mr Woodroofe acknowledged that customers had suffered a “poor” experience in 2022, but unfortunately admitted that peak-time queues would continue over the coming months.
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He did however vow to “get passengers on their way” this summer holiday season.
The new boss at Manchester Airport has said things are “considerably better” than they were earlier this year / Credit: Manchester Airport
“It’s not going to be as good as we want it to be, it’s not going to be as good as it was in 2019 but what it will be is considerably better than it was three or four weeks ago,” he told ITV Granada.
“The big issues of earlier this year are behind us.
“Are we in a position to say it’s going to be like it was in 2019? No, there are still going to be difficult periods, we are still on a recruitment ramp-up and as a result security officers are going to be fairly new and they are still finding their feet but you can see the positive steps in the right direction.”
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He added that the airport was “looking to rebuild”, and told BBC Breakfast that it would aim to return to the standards seen in 2019 by the autumn.
Mr Woodroofe did however say that, despite these admissions, the vast majority of passengers travelling through the airport this summer are going to have a “reasonable experience”, but reiterated that people should still turn up no earlier than and no later than three hours ahead of their scheduled flight.
Chris Woodroofe – who is originally from Widnes – was previously the chief operating officer at London Gatwick Airport from 2016-2020, where he most-notably oversaw “a major programme of operational improvements” at the airport.
He held a number of senior roles there prior to that, including in customer service, security, and engineering.
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Mr Woodroofe officially started in his new role at Manchester Airport on 15 June.
Since taking on his new role, Mr Woodroofe said his priority is to get people on holiday without having lots of cancellations, adding: “I’m sure we’ve all done what we can to line ourselves up to get everyone on their way.
“It won’t be the perfect experience that I would have liked it to have been, but it will be an awful lot better than it was earlier this year.”
Manchester’s tiny new tiramisu hatch Layr speaks out after receiving influx of ‘hostile’ hate messages
Emily Sergeant
Manchester’s tiny new tiramisu hatch has spoken out after receiving a recent influx of ‘hostile’ hate messages and reviews.
Having only opened its doors – or should we say, shutters – at the end of last month (29 January) over in Acoats, Layr is one of Manchester’s newest independent businesses that is selling purely tiramisu, with a menu of three different flavours, each served in individually portioned pots.
Here you can expect classic tiramisu where sponge is soaked in espresso, then layered with vanilla marscapone and cocoa dust.
These freshly-made, alcohol-free and Halal desserts have gone down an absolute treat with residents and visitors to the city alike since opening, but unfortunately, it hasn’t been completely smooth sailing for founder Moona who has admitted over the weekend that they have been receiving a number of ‘hostile’ hate comments and reviews that don’t reflect the service they are providing.
The statement comes after the business teamed up with The Couture Club and influencer Farron Clark for a Valentine’s collaboration over the weekend.
Layr said in its Instagram statement: “As a small independent business, we can’t stay silent when things aren’t right. It’s hard to share, but it has to be said.
“With a heavy heart, we need to address something that’s been happening behind the scenes. Over the past few days, we’ve noticed a pattern that’s been difficult to process. Hostile hate-messages, comments, and reviews. A number of one-star reviews have appeared that don’t feel reflective of real customer experiences… with some of our genuine customer photos have been screenshotted and reposted elsewhere.
Layr has spoken out after receiving an influx of ‘hostile’ hate messages / Credit: The Manc Group
“As a small, new independent business, we take all feedback on board. However instances that appear not to be genuine are disheartening to see.”
They then shared a couple of screenshot images of reviews and comments they were referring to, before adding that: “The industry is already a challenge without these instances. We all need each other’s support and I hope we all succeed in what we set out to achieve.”
The statement concluded: “Let’s spread love… not hate.”
Layr’s post has seen hundreds of likes and comments from customers and other local businesses sharing their support.
Featured Image – The Manc Group
News
Government announces social media crackdown with potential ban for under 16s
Emily Sergeant
The Government has announced a social media crackdown in a bid to keep children safe amid rapid technology changes.
Prime Minister Keir Starmer wants to take ‘immediate action’ to make the online world safer for children.
The new measures announced today include a crackdown on ‘vile’ illegal content created by AI, including fast action to shut a legal loophole and force all AI chatbot providers to abide by illegal content duties in the Online Safety Act or face the consequences of breaking the law.
The Government says it’s also taking new legal powers to lay the groundwork for immediate action following its consultation on children’s wellbeing online carried out earlier this year.
No social media platform should get a free pass when it comes to protecting our kids.
These new powers introduced this week will mean Government ministers can act fast on the findings of the consultation within months, rather than waiting years for new primary legislation every time technology evolves, and this means, crucially, being able to prohibit measures like setting a minimum age limit for social media – which Australia famously became the first country to do so last year – and restricting features like infinite scrolling that are also harmful.
It’s also likely that there will be restrictions introduced on children’s use of AI chatbots, as well as options to age-restrict or limit children’s VPN, and changing the age of digital consent.
The Prime Minister has insisted ‘no platform gets a free pass’.
The Government has announced a social media crackdown with a potential ban for under 16s / Credit: Julian Christ (via Unsplash)
“As a dad of two teenagers, I know the challenges and the worries that parents face making sure their kids are safe online,” Mr Starmer said.
“Technology is moving really fast, and the law has got to keep up. With my Government, Britain will be a leader not a follower when it comes to online safety. The action we took on Grok sent a clear message that no platform gets a free pass.
“Today we are closing loopholes that put children at risk, and laying the groundwork for further action. We are acting to protect children’s wellbeing and help parents to navigate the minefield of social media.”
Emily Sergeant -
4th July 2022 
