Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
Morocco fans shut down the streets of Rusholme while celebrating remarkable win against Spain
Morocco fans living in Manchester were understandably ecstatic following their incredible win over Spain in the World Cup and their celebrations ended up spilling onto the streets of Rusholme.
The North African nation who currently sit as the world no. 22 in the FIFA ranking stunned almost everyone watching their round of 16 tie against Spain, who for many were considered among the favourites to win the tournament, as they beat them 3-0 on penalties.
After some serious heroics from the keeper commonly known as ‘Bono’, Spanish-born wingback Achraf Hakimi sealed the win with an audacious Panenka penalty to send Morocco into the quarters.
And this is how those on the streets of Rusholme reacted:
As you can see, large stretches of the Curry Mile were brought to a standstill as Morocco fans danced in the streets, sounding out chants and waving flags following their historic victory.
Besides beating the same team who smacked Costa Rica for seven just a couple of games prior, they also became the first Arab nation to ever make it to the final eight of the World Cup. Record-breakers.
Although the scenes were obviously joyous, the jubilation did lead to a series of impromptu roadblocks.
It’s even crazier to think what the trajectory of this video would have looked if you wound the clock back even by another 10 years.
As you can, not only has the company shown city’s skyline evolves over time, the company recently highlighted both central and Greater Manchester, highlighting the likes of Salford, Salford Quays and Stockport as they continue to grow.
While plenty of people have been understandably concerned over Manchester’s ever-changing skyline, especially post-2020’s Manctopia programme about the local property boom, the money these new-builds and developments have generated in the city cannot be denied.
Not only is Manchester one of the fastest-growing cities in Europe but two different towns in the region have been named among the best places to live in Britain over the past 12 months alone, but the city centre itself was named by Time Out as one of the best locations to visit anywhere in the UK.
It’s no wonder some of the happiest people in the country also live here, apparently.
Just lots of people telling us what we already know: Manchester is mint and thanks to its ever-changing skyline, it’s only looking more attractive to city types.