Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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Family-run Greater Manchester business calls out customers for punching cakes
Thomas Melia
A well-known independent Greater Manchester business has taken to social media to call out customers who were caught on CCTV punching their cakes.
Known for everything from cakes and pastries to hot baked goods and custom chocolate designs, Slattery’s in Whitefield has been serving up their gorgeous cake and chocolate creations for over 50 years, all while keeping the business family-run.
Unfortunately, the reason they’re receiving lots of attention at the minute is due to two customers resorting to violence on their pre-packaged sweet-treat products.
The social media account for this Greater Manchester chocolatier has uploaded two images which show the outcome of the fatal blows which struck two of their Victoria Sponge cakes.
Although this punch may have cost them the price of two of their delicious traybakes, later on in the post, Slattery’s issues a big thanks to “All the wonderful families who’ve visited so far this summer.”
“We know cake can be exciting, but a gentle reminder that little bakers should remain under adult supervision at all times – Thank you.”
This third-generation family-run “chocolate wonderland” has brought a smile to many locals’ and tourists’ faces alike with their wide variety of unique-shaped chocolate bars, lollies, grab bags and more.
All throughout 2021, Slattery’s were serving up their moreish Slattery’s Chocolate Lockdown Platters consisting of shortbread, brownies, fudge, pretzels, marshmallows and Oreos, helping Mancs continue to get our sugary fix even during one of the country’s toughest times.
Just look at them – they do the lord’s work:
Slattery’s chocolate shop and bakery has called out customers on social media for punching their pre-packaged cakes / Credit: The Manc Group
As well as attracting visitors with its grand three-storey bakery and chocolate shop, Slattery’s also has its very own restaurant, Mason’s Dining Room, where people flock to attempt the ‘Chocolate Challenge’.
To win, two chocoholics must team up to finish an American-style chocolate fudge cake with chocolate ice cream, a portion of fresh cream and two chocolate pots filled with liquid chocolate sauce – oh and two delicious hot chocolate drinks too.
Any sweet tooth successor will bag themselves one of Slattery’s chocolate medals and a box of handmade chocolates too – in case you needed chocolate anymore.
Lastly, anyone after supporting this Greater Manchester sweet-treat provider can find the chocolatier and cake makers on 197 Bury New Road in Whitefield or via Slattery’s official website HERE.
Featured Images – The Manc Group/Slattery’s (via Instagram)
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Plans to build tower next to Manchester’s historic Britons Protection pub scrapped
Danny Jones
Punters, rejoice: plans to build a large apartment tower next to Manchester’s Britons Protection pub have reportedly been scrapped after a long, drawn-out process and widespread protests.
What a relief.
One of the city’s oldest boozers, the Britons Protection was due to be dwarfed by a large development reaching 26 storeys tall, which not only would have encroached on the cultural landmark and storied watering hole, but also blocked out its popular beer garden to the rear.
We’ve seen a similar loss of outdoor drinking space with the recent St Michael’s development, which has essentially removed the equally historic Sir Ralph Abercromby pub – though it is at least getting a refurb – but in truth, the ‘Protect the Protection’ fight has been going on much longer.
As per a notice published on Manchester City Council’s website this week, it now appears that the plans for 72 new flats have been cancelled, with developers Arrowsmith Management having officially withdrawn their application.
Run by Bahraini businessman Mohamed Abbas Haji, the company is now said to be reassessing its options for the ‘Apex Tower’ proposals.
Speaking to the BBC, Mark Brennan – who took over the pub back in January 2025 – said: “I’m quite happy to be honest, a lot of people say the pub might be busier with more people about, but that doesn’t necessarily translate to people coming in here.”
“It would have looked horrendous… It’s Grade II-listed, so the pub should always be here. It wouldn’t have been a good look, having a big ugly building on top of our building.”
Countless Mancunians have echoed the sentiment over the past few years, with appeals dating back to post-pandemic and a big awareness push in 2021.
Standing for more than two centuries and holding countless awards, it was never going to go quietly.
It also happens to be quite comfortably on our list of the cosiest pubs in Manchester and has been since day dot.
Anyone who’s been in will know the sense of a warm welcome the place always puts out, and we’re overjoyed to hear that years of petitions and campaigning to save it have paid off.
These stories don’t always end with the right outcome (not often enough, anyway), so we’ll definitely be raising a glass to the Britons Protected this weekend.
Unfortunately, we do still have some other sad news from the hospitality sector, as our oldest Manc publican has passed away at a fellow favourite pub.
Emily Sergeant -
22nd November 2022 
