Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
ADVERTISEMENT
Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
ADVERTISEMENT
As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
ADVERTISEMENT
“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
Trending
Data reveals Manchester hotel prices have ALREADY surged by 462% on rumoured Oasis tour dates
Emily Sergeant
Manchester hotel prices have apparently already surged by 462% on rumoured Oasis tour dates, some new data has revealed.
Of course, absolutely nothing is set in stone yet and we are still yet to receive any form of announcement.
But with rumours having been swirling for months now that Oasis will be touring again in 2027, and several videos shared on the band’s social media platforms this week also hinting at that, it’s been revealed that searches for ‘when are Oasis tickets going on sale?’ have soared by 5,000% in the last seven days alone.
After recent data has pointed towards soaring searches for tickets, the experts at SeatPick decided to analyse the average cost of accommodation in Manchester on the suspected concert nights in June 2027 to uncover if prices have surged along with the searches.
Data reveals that Manchester hotel prices have already surged by 462% on rumoured Oasis tour dates / Credit: The Manc Group | Simon Emmett (Press Picture)
And lo and behold, it appears that they have.
The ticketing platform has revealed that hotel prices have surged by up to 462% during Oasis’ rumoured concert nights in Manchester.
The rumoured weekend date of 19 and 20 June has experienced the most noticeable price surge – with a two-star hotel costing an average of £216 for just one overnight stay.
The data also reveals that the rumoured finale on the 27 June has just a £95 difference between two-star hotels (£200) and five-star hotels (£295).
“Our analysis uncovered an enormous markup for local accommodation on nights that Oasis is rumoured to perform in Manchester,” explained Gilad Zilberman, who is the CEO at ticket platform SeatPick.
“Being aware of these accommodation costs and additional expenses can help fans plan and avoid being caught off guard by inflated prices on concert nights.
“To find the best deals on hotels, concertgoers should scan budget chains in the city or look slightly outside of the centre in hotspots served by local bus routes or regional trains, such as Salford and Trafford.
“Booking early might also be beneficial for fans dedicated to seeing the band perform.
“You can opt for free cancellation options, in case rumoured dates change, or you’re no longer able to attend.”
Featured Image – Point3D (via Unsplash)
Trending
Aldi confirms ‘special’ 62-hour closure of all its 1,000+ stores across UK
Emily Sergeant
Aldi has announced that it’ll, once again, be closing the doors of all of its stores across the UK for 62 hours this year.
Christmas is always known to be one of the busiest periods of the year for the retail industry, and Boxing Day has a reputation for being the ultimate day for shopping deals and discounts in the UK – but this year, just like it has done on several years in the past, Aldi has made the decision to close all of its stores nationwide on this bank holiday.
The supermarket retailer says it wants to thank its colleagues ‘for all their hard work’ throughout the year by giving them some extra time to spend with their families.
This means that all Aldi stores will be closed on both 25 and 26 December.
That’s not all though, as stores will also be closed on New Year’s Day, and will reopen once again on Saturday 2 January 2027.
Aldi has announced a ‘special’ 62-hour closure of all its UK stores / Credit: Aldi UK
Opening hours at different Aldi stores across the UK will vary in the lead-up to Christmas, so it’s important to check the times for your local store, but the retailer has confirmed that most branches will be operating extended hours to ‘ensure customers can stock up ahead of the big day’
In the interim period between Christmas and New Year, stores will reopen as usual on Sunday 27 through to Wednesday 30 December, with reduced hours also likely on Sunday and New Year’s Eve.
Speaking on the decision to shut up shop for a full 62-hour period this festive season, Rachel Geary, who is the Communications Director at Aldi UK, said: “Christmas is a special time for our customers, but it is also one of the busiest periods of the year for our teams.
“Our colleagues work incredibly hard to ensure customers can pick up everything they need ahead of the big day.
“We never take that effort for granted. Closing our stores on Boxing Day is one way of saying thank you and giving colleagues a proper chance to rest, switch off and spend more time with the people closest to them.”
Emily Sergeant -
22nd November 2022 
