Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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Stockport lad lands ‘world’s sweetest job’ as Aldi’s new Easter egg taster
Emily Sergeant
A young lad from Stockport has just landed himself the “sweetest job” in the world, as he’s been chosen as Aldi’s newest Easter egg taster.
It’s hard to see someone else live out your dream… but on the eve of what is undoubtedly one of the most chocolate and sweet treat-filled holidays of the year, a five-year-old from Stockport has been revealed the Aldi ‘Chief Easter Egg Tasting Officer’ for 2024.
And it really does sound like the “world’s sweetest job”, to be fair.
Little Levi Hallows has beaten hundreds of hopeful applicants to become the supermarket‘s newest recruit in-charge of easting Easter eggs.
As he assumes his new role, chocolate lover Levi will receive a selection of Aldi’s Easter eggs in exchange for reporting back his thoughts to the company’s Buying Team, and his feedback will be valuable, as it’ll help guide what goes on shelves for Easter 2025.
A Stockport lad has landed the ‘world’s sweetest job’ as Aldi’s new Easter egg taster / Credit: Aldi UK
The cracking job generated hundreds of special entries on social media from all across the UK, with applicants sharing videos as to why they were right for the role.
Levi caught the attention of the judges after submitting a video entry where he sang a song dedicated to the role of a lifetime, and can be seen holding his favourite Aldi chocolate bar and belting out the words: “Do you have a sweet tooth? I do! I’ve had it since I was a boy!”
As well as being a massive chocolate fan and having a long-time sweet tooth, Levi is also a budding Karate star, and has a keen interest in all things outer space too.
Levi says he’s “so excited” to have been chosen for the coveted role and “can’t wait to taste the eggs”, before going on to add: “My mum and grandparents are very proud of me, and I can’t wait to tell all my friends at school.”
Five-year-old Levi Hallows will give his feedback to help Aldi’s Buying Team curate their 2025 Easter collection / Credit: Aldi
The Greater Manchester youngster’s mum, Mary, says her son was “absolutely over the moon” when he was told he’d landed the job.
Julie Ashfield, who is the Managing Director of Buying at Aldi UK, added: “Our Easter eggs are hugely popular, but it’s important that we continue to amaze shoppers with innovative, fun products each year, and that’s why the role of our Chief Easter Egg Tasting Officer is such an important one.
“The feedback provided really helps our Buying Team create a bigger and better range each year.”
Featured Image – Aldi UK
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Watch the wholesome moment Jude Bellingham gives his jacket to a young mascot to keep him warm
Danny Jones
England supporters are already getting very excited to see Jude Bellingham in the starting 11 ahead of Euro 2024 but the midfielder is winning over even more fans after a clip of a wholesome moment between him and a young mascot went viral.
The Three Lions ended up drawing 2-2 in their second friendly of the international break against Belgium (losing 1-0 to Brazil in the previous game) with Bellingham scoring the equaliser in the final minute of stoppage time.
However, as much as the home fans are looking forward to the Real Madrid star rallying his teammates at the Euros this summer, it was this small but touching interaction with a young kid as the two sides lined up with their mascots just after the walkouts.
Seeing the rain falling and quickly checking in with the small boy sitting in the wheelchair below him, Bellingham rightly offered his pre-match jacket to the little lad to keep him warm.
The reaction online was just as heartwarming too, as countless people jumped on social media to leave comments like, “This is how you know he is Brum, what a nice fella”, “makes me proud to be English” and “Classy as ever from the 20-year-old”.
One person even went so far as to add: “Make this guy captain, wrap him in bubble wrap and take care of him. All youngsters should watch how he conducts himself, absolute professional.”
He wasn’t the only one either, as many eagle-eyed viewers also noted that Manchester City stars Phil Foden and John Stones also gave their jackets to the young mascots standing with him prior to the match. We really do have some lovely lads in this team, don’t we?
Absolutely class from Bellingham, Stones & Foden giving their jackets to the kid mascots as pissing down! 🦁🦁🦁👏🫶
Elsewhere, another Greater Mancunian player once again delighted those in the stands and watching back home as Kobbie Mainoo not only made his second appearance and first full start in an England shirt but also earned himself the man of the match award.
The Man United starlet was a late inclusion into Gareth Southgate’s provisional Euros squad, which is likely to change again before the tournament starts, but you won’t find many fans Reds or otherwise wanting him anywhere else other than in the starting lineup.
We’re starting to really like the look of this squad both on and off the pitch and one thing’s for sure, they aren’t just nice blokes – there’s plenty of talent amongst them to win something.
You can watch the highlights of England vs Belgium in full down below: