Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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Stretford’s free neighourhood festival returns this weekend
Danny Jones
Stretford’s still fledgling and completely free all-day festival is BACK for 2026 and is happening this coming weekend.
So, if you didn’t have plans this Saturday, you do now.
Simply named StretFest, this is the third edition of the now annual celebration in one of Manchester’s fastest growing neighbourhoods – and an increasingly up-and-coming one at that.
Kicking off in the morning and running right into the wee small hours thanks to a healthy dose of varied daytime activities, evening events and de facto afterparties, there’s plenty on the cards.
🎉 It's the big one on Saturday! Stretfest is back & we're thrilled to have a fab selection of LIVE Music on from 3pm – 8pm for it!
We can't wait to greet loads of faces, old and new. #Stretford will be buzzing with activity so come on down & make a day of it ! 🍻 pic.twitter.com/16Rnn5w1qj
StretFest only started back in July 2024, but it has quickly grown into a cult favourite not only among locals living in and around the Trafford town, but also among plenty of people from all over Greater Manchester, with last year seeing more visitors than ever.
Based not just over at Stretford Mall but the surrounding parks, Public Hall, across the bridge and an area they dub ‘The Beach’, there are several distinct but equally vibrant hubs, all offering something different.
For instance, venues like Longford Tap, Head Bar and Stretford Canteen are all involved, as are the likes of the Library and Martin Luther Church, but also recently opened cafes like Swig and Cuppello’s, as well as many, many more.
To be honest, we’ll probably be popping over for all the food and drink alone.
And, of course, there’s going to be plenty of live music, DJ sets, other bits of entertainment, and all-around fun to be enjoyed; there’s even going to be everything from arts, crafts and workshops, to pirates and boat rides.
Getting underway from as early 9am – thanks to the likes of the regular Stretford parkrun crew teaming up with the festival, and Mr & Mrs hosting a coffee morning for their first birthday – there really is going to be something for everyone from start to finish.
You can see the full StretFest schedule or build your own personal day-into-night programme HERE.
As for what else is on the cards for the final few days of March (give or take a couple), you can find out what else is on in and around the ten boroughs down below.
Featured Images — Publicity pictures/Adrian Michael (supplied)/The Manc Group
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Stockport County defender Brad Hills ruled out for the rest of the season
Danny Jones
In a big blow to their promotion push, Stockport County have been hit with a major injury and loss to their first-team squad, as defender Brad Hills has been ruled out for what looks to be the remainder of the season and then some.
Not what Hatters will want to hear with crunch-time in and around the playoffs now well underway.
Having emerged as even more of a starring centre-back this year, following his initial loan spell with the club during the previous campaign, Brad Hills has arguably been one of Stockport’s best and most reliable players in 2025/26 thus far – but not County will have to do without him.
Although the exact severity is yet to be fully revealed, the former Norwich City youth academy graduate is said to have hurt his anterior cruciate ligament (ACL).
Confirming the news on social media, the Greater Manchester side stated: “We regret to inform supporters that Brad Hills sustained an ACL injury in Saturday’s draw at Luton Town that will rule him out for the foreseeable future.
“Our full focus is on supporting Brad throughout his recovery – we know he’ll come back stronger”
For anyone unaware, ACL tears/ruptures are among some of the worst injuries in football, and depending on the extent of the damage, it can take anywhere between six months and a full year to bounce back.
Safe to say, therefore, that supporters have been left gutted by the update, with one commenting, “Awful, awful news”; another simply wrote, “FFS”.
After typing a very long expletive following the show news, fan podcast The Scarf Bergara Wore wrote: “Wishing Bradley Hills a speedy recovery – come back stronger!
Since becoming a permanent signing back in August, he’s earned multiple man-of-the-match awards in blue and white, not to mention contributed to a decent number of clean sheets. He’ll be a big miss in their backline.
While it’s no doubt a big setback as the League One team looks to get promoted into the Championship, the absence could see manager Dave Challinor reshuffle the pack and perhaps even the formation for the remaining fixtures.
One option is Louie Barry, who – depending on the setup – could finally be set for a return to the pitch after he was signed on a third loan deal this past January, but is still continuing his own rehab following a knee operation.
Put it this way, with not many games left, lots of County fans are probably wishing that the pending and potential further changes in the EFL could have come sooner…
Emily Sergeant -
22nd November 2022 
