Evri has been named the worst-performing delivery company in the UK for the second year running.
According to the parcel league table – which is published each year by Citizens Advice, and scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
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Evri has been named the worst-performing delivery company for the second year in a row / Credit: Evri
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
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As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
The delivery company scored just 1.75 stars in the annual Citizen’s Advice parcel league table / Credit: Evri
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
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“Behind the figures are shoppers seriously let down when parcels go missing or are late.
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too.
“If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Featured Image – Evri
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Manchester favourites hosting a heartwarming festive social for those alone this Christmas
Danny Jones
Beloved Manchester bar and cafe, Haunt, have announced that they will be hosting a special social to spread some much-needed seasonal cheer to those who are spending Christmas apart from their families and/or friends this year.
Wholesome stuff from a wholesome bunch.
That’s right, friendly neighbourhood ghosts Haunt will be putting on a little free shindig for the 2025 festive period in an effort not only to share the typical kindness with locals based in and around the city centre but to help create “a sense of community, no matter what your situation”.
Announcing the completely open-to-the-public Christmas Eve party over the weekend, the team are looking to provide those who might otherwise be lonely or struggle during the holidays with a warm, arms-wide welcome, plus plenty more.
Writing on their social media account this past Sunday, bar manager JJ said: “People, it’s time to connect this Christmas! We will be providing free coffee and sweet treats from 12-5pm on Christmas Eve, as well as some games and workshops.
“We’ve put a lot of work into this, so it would be amazing to see as many of you there as possible! Also need this to reach the people that need an event like this most, so please share and repost.
“As always, look out for your people, I wouldn’t be anywhere without mine – JJ xoxo”
Come on, who doesn’t love seeing heartwarming stuff like this on their feed, especially when it comes to a time of year where so many suffer quietly amid the majority having a good time?
This isn’t the first time they’ve held a pop-up that’s caught our attention in 2025, either; it was only last month that we were surprised to stumble on a mini padel court in the middle of the room.
Once again, there’ll be brews and fresh bakes, as well as plenty of other activities to keep people entertained on the night.
As described in their post, Christmas can be tough for a lot of people, and if they can make even just one person looking for some kindness and companionship feel better for a few hours this year, then they’ll have done above and beyond their job.
It goes without saying that we love seeing local businesses taking the social and community side of their work like this to heart and putting in serious effort to make a difference.
Well done to JJ, the Chosen Family support group, and everyone at Haunt for setting this up; if you know anyone who might be interested in coming along, please do pass on the information.
You can grab your free tickets via Eventbrite right HERE, and maybe we’ll see some of you there.
Featured Images — The Manc Group/Haunt (via Instagram)
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The full lineup for the Strictly Live tour has been revealed
Danny Jones
Yes, ballroom lovers, it’s here: the full lineup of dancers for the ‘Strictly Come Dancing Live’ tour has finally and officially been revealed.
It feels like fans have been waiting ages to find out the entire roster for the Strictly Live tour next year, with only limited waves having been released thus far.
However, the patience has paid off, and we now know who’ll be starring both on the stage and on down on the floors of some of Britain’s most beloved venues, including our very own AO Arena.
You can see the latest raft of additions down below.
As you can see, the final four couples who complete the next Strictly Live tour lineup for 2026 are social media personality George Clarke, Emmerdale face Lewis Cope, former footballer Jimmy Floyd Hasselbaink, and another actor in Layton Williams.
This quality quartet will be paired up with Alexis Warr, Katya Jones, Lauren Oakley and Nikita Kuzmin, respectively; it has already been confirmed that much-loved trio Shirley Ballas, Anton Du Beke and Craig Revel Horwood will be returning as judges, with Janette Manrara remaining as host.
Strictly‘s still ongoing season – the 23rd in the show’s history – is due to conclude this weekend, following the final on Saturday night (20 December), and it remains to be seen which of the current cast will be crowned champion, with several of those above and below now signed up for the live tour.
The rest of the Strictly Live dancers for 2026 here:
Harry Aikines-Aryeetey aka ‘Nitro’
Alex Kingston
Jimmy Floyd Hasselbaink
Balvinder Sopal
George Clarke
La Voix
Chris Robshaw
Ellie Goldstein
Thomas Skinner
Vicky Pattison
Stefan Dennis
Ross King
Karen Carney
Lewis Cope
Amber Davies
It isn’t guaranteed that each of these contestants will be taking part in EVERY single one of the tour dates, but either way, you’ve still got ‘The Professionals’ to come next spring, too.
The annual Strictly Come Dancing UK tour has become a firm fan favourite, not only among die-hard viewers of the BBC show but lovers of live entertainment in general.
Manchester, Leeds, Sheffield and others confirmed the dates for their live shows earlier this year, with the AO set to host the two days’ worth of moves across Saturday, 31 January and Sunday, 1 February.
Hosting both normal evening shows as well as matinee slots, it’s simply up to you at what time of day you fancy panto-booing Craig…
If you’re interested in securing tickets for the typically fabulous festivals, you can grab yours HERE.
Emily Sergeant -
22nd November 2022 
