Chorlton bar and restaurant The Laundrette has hit out at a customer who left it a 1-star review on TripAdvisor, despite not turning up for her booking.
The customer, who was unhappy at being charged a £60 ‘no-show’ fee after she ‘forgot’ to cancel her booking at the busy eatery over Christmas, made her feelings known on the public review site in a long rant.
Revealing that she also works in the hospitality industry and ‘understand it’s their policy to debit a table that hasn’t shown up, and they were just following procedure’, she went on to say that she still felt she should be issued a refund.
After her card was debited, she had emailed the restaurant to ‘explain the circumstances’ and after twelve days had still not heard back on her request – leading her to take to TripAdvisor to make her feelings known more publicly.
Image: The Laundrette, Chorlton
The customer, going under the name Lauren B, said that she works in an independent restaurant in Chorlton and had booked a family meal at The Laundrette on 30 December 2021 in advance.
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On the day, however, she says a couple of her family members were taken ill with Covid and she herself was being asked to go into work to cover for her head chef, who had also tested positive with the virus.
Saying that she ‘may have forgotten to cancel’, she goes on to appeal for some sort of solidarity in her bid for a refund, making comparisons with her own workplace saying: “At my restaurant we wouldn’t just bill the card payer and not display any sympathy to the circumstances.
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“It’s unprecedented times for everyone at the moment, but especially the hospitality industry, and I know that we have barely made it through this festive period due to staff constantly isolating, tables no-showing, bringing front of house staff into the kitchen to cover in emergency circumstances.
“But I would like to think that despite these uncertain times, local businesses still appreciate human error and genuine mistakes.”
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She also implied that the Laundrette didn’t need to charge her for the no-show as she ‘can see out my window [they] are constantly flipping tables.’
The restaurant has since replied, saying: “Your table sat completely empty for 2 hours on a day we were fully booked.
“This is why you were charged.”
Taking aim at the unhappy customer, it went on to say that as a hospitality worker herself she ‘should know way more than most how detrimental tables not showing up is for a small businesses.’
The post continued: “And on top of that you then seem to think it’s acceptable to leave a bad review on trip advisor despite knowing you are 100% in the wrong.
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Image: The Laundrette, Chorlton
“We make it extreamly easy to cancel bookings. You can do it online yourself. You can message us on any social media platform. You can call us.
“As you live on the road you could have easily just mentioned it to any of our staff while walking past.
“Unfortunately you didn’t bother doing any of these.”
Adding that ‘we hate charging no shows but it’s the only way to protect ourselves’ the restaurant’s public relations manager finished by inviting her to give him a call, but not before delivering one more blow.
“Normally we are absolutely demoralised by negative reviews but… I’m more than happy for this to stay up and be public so everyone can see.
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“Not showing up for restaurant bookings is an extremely rude and disgusting practice.
“It’s the only reason we have put our charging system in place.”
Plans submitted for new £250 million mixed residential neighbourhood in Stockport
Danny Jones
Plans have officially been submitted for a brand-new £250 million neighbourhood in the heart of Stockport town centre.
The new mixed residential mini-village simply dubbed, ‘Stockport 8’, has been put forward by the local LLP of the same name, set up as part of a partnership between Stockport Council and ECF (English Cities Fund – itself a joint venture between Homes England, Legal & General, and Muse).
Set to cost a quarter of a million, the proposed neighbourhood is just the latest step of the ever-growing Stockport Mayor Development Corporation (MDC) masterplan, a wider £500m scheme to transform the specific Stockport Town Centre West area into the most sustainable, liveable town centre in the UK.
With a planning application now submitted, we’ve also been given another look at what the new Stockport neighbourhood would look like if green-lit.
We first heard reports of the new Stockport 8 neighbourhood back in January after CGIs of what the developers envisioned were shared with the public, alongside how it fit into the West blueprints.
The overall goal of the development is to create a high-quality, green neighbourhood featuring a mix of housing tenures to suit existing and new homeowners and tenants.
Aiming to build a grand total of 1,300 high-quality, energy-efficient homes all told as part of a whipping £1bn investment in Stockport town centre, there will also be room for businesses and community spaces on the ground floor level to knit into the existing centre and its community.
There’s also an insistence from those behind the project to create different atmospheres, creating new environments for people to meet, socialise, relax and enjoy, such as residential courtyards and green roofs, as well as the usual modern amenities re: parking, vehicle charging, bike storage etc.
All told, the council and their development partners – which include chief designers, shedkm, and landscape architects, Planit – are hoping to contribute nearly a third of the homes in Stockport MDC masterplan, which is hoping to surpass 4,000 homes over a total of 130 acres.
As well as helping contribute to the busy and vital road network that is continuing to be redeveloped, the goal is to create a safe and sustainable travel environment too, with a pedestrian-only street running through the centre of the scheme.
With one big road (Cook Street) running throughout the neighbourhood, the new builds will also look to knit into Stockport’s existing structure, celebrating the area’s rich heritage and character by even reintroducing historic street patterns and street names.
If you’re interested in the skyline-changing new project, you can find out more HERE.
Planning permission applications in Manchester can sometimes take upwards of 13 weeks due to the various individual stages and processes, so we’re still a while of way from knowing if/when Stockport 8 will begin work but with a summer 2027 completion date, it could be a huge moment for the town.
Hidden drug den full of cannabis plants worth £100k exposed by police in Bury
Emily Sergeant
Police in Bury have exposed a drug den worth an estimated £100,000 hidden behind closed doors during early morning warrants.
Greater Manchester Police (GMP) explained, earlier this week (9 December), officers from the Radcliffe and Elton and Church Neighbourhood Teams were joined by Bury’s newest district commander, Chief Superintendent Kirsty Oliver, to conduct a warrant at an address on Mitchell Street.
The warrant was conducted by acting on intelligence that was gathered from members of the public within the community.
Officers the address, where they forced entry and discovered what has been described as a “sophisticated cannabis farm” within the property.
A hidden drug den full of cannabis plants worth £100k has been exposed by police in Bury / Credit: GMP
The set-up was spread across two floors, and according to police, resulted in around 300 plants being seized overall – with half of them being at the beginning of their growth-cycle, and 100 which had been harvested.
All the plants seized have a combined street value of an estimated £100,000, it is believed.
On top of this, a vehicle was also seized after officers found it suspiciously parked outside the premises, and following further inspection, it was discovered to be outstanding as stolen and had false registration plates.
Early morning warrants uncover a hidden drug den worth an estimated £100,000 in #Bury thanks to intelligence from within the community.
Police believe that the warrant could be linked with West Balkan’s Organized Crime Groups, and are investigating additional lines of enquiry.
Chief Superintendent Kirsty Oliver, Bury’s new district commander, thanked the public for their help in yesterday’s warrant.
“We received information sent in by concerned members of the community who wanted to create a safer environment,” Chief Superintendent Oliver explained.
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“Communities are essential to preventing and solving crime, and I encourage you to continue to report any criminal acts or suspicious behaviour to us and let us know what is happening in your area.”
Georgina Pellant -
18th January 2022 
