Chorlton bar and restaurant The Laundrette has hit out at a customer who left it a 1-star review on TripAdvisor, despite not turning up for her booking.
The customer, who was unhappy at being charged a £60 ‘no-show’ fee after she ‘forgot’ to cancel her booking at the busy eatery over Christmas, made her feelings known on the public review site in a long rant.
Revealing that she also works in the hospitality industry and ‘understand it’s their policy to debit a table that hasn’t shown up, and they were just following procedure’, she went on to say that she still felt she should be issued a refund.
After her card was debited, she had emailed the restaurant to ‘explain the circumstances’ and after twelve days had still not heard back on her request – leading her to take to TripAdvisor to make her feelings known more publicly.
Image: The Laundrette, Chorlton
The customer, going under the name Lauren B, said that she works in an independent restaurant in Chorlton and had booked a family meal at The Laundrette on 30 December 2021 in advance.
On the day, however, she says a couple of her family members were taken ill with Covid and she herself was being asked to go into work to cover for her head chef, who had also tested positive with the virus.
Saying that she ‘may have forgotten to cancel’, she goes on to appeal for some sort of solidarity in her bid for a refund, making comparisons with her own workplace saying: “At my restaurant we wouldn’t just bill the card payer and not display any sympathy to the circumstances.
“It’s unprecedented times for everyone at the moment, but especially the hospitality industry, and I know that we have barely made it through this festive period due to staff constantly isolating, tables no-showing, bringing front of house staff into the kitchen to cover in emergency circumstances.
“But I would like to think that despite these uncertain times, local businesses still appreciate human error and genuine mistakes.”
She also implied that the Laundrette didn’t need to charge her for the no-show as she ‘can see out my window [they] are constantly flipping tables.’
The restaurant has since replied, saying: “Your table sat completely empty for 2 hours on a day we were fully booked.
“This is why you were charged.”
Taking aim at the unhappy customer, it went on to say that as a hospitality worker herself she ‘should know way more than most how detrimental tables not showing up is for a small businesses.’
The post continued: “And on top of that you then seem to think it’s acceptable to leave a bad review on trip advisor despite knowing you are 100% in the wrong.
Image: The Laundrette, Chorlton
“We make it extreamly easy to cancel bookings. You can do it online yourself. You can message us on any social media platform. You can call us.
“As you live on the road you could have easily just mentioned it to any of our staff while walking past.
“Unfortunately you didn’t bother doing any of these.”
Adding that ‘we hate charging no shows but it’s the only way to protect ourselves’ the restaurant’s public relations manager finished by inviting her to give him a call, but not before delivering one more blow.
“Normally we are absolutely demoralised by negative reviews but… I’m more than happy for this to stay up and be public so everyone can see.
“Not showing up for restaurant bookings is an extremely rude and disgusting practice.
“It’s the only reason we have put our charging system in place.”
Manchester City staff member sacked after wearing Man United shirt to shift
Danny Jones
Man City have divided a fair few supporters after they sacked a barman for wearing a United shirt to their shift during the Manchester derby.
Although it’s not exactly surprising, the decision has ruffled plenty of feathers on both sides, as well as among neutral fans.
The Blues emerged victorious in the 197th clash between the two local rivals, winning 3-0 on an evening that paid tribute to the late, great Ricky Hatton, but another backstory looming over the fixture that caught the attention of football fans online was the City staff member who lost his job.
Working on concessions inside the Etihad Stadium before the game, the barman was made known to the official MCFC Matchday Support channel on X, who quickly confirmed he had been let go before the game even began.
In the since-deleted post, the home fan who reported the worker wrote: “Absolute joke – letting one of the bar staff in block 315 wear a United shirt on Derby Day.”
Although many City fans applauded the fast action by the club on the day, it’s fair to say that sacking him so soon that he didn’t even last until kick-off has rubbed many others the wrong way.
One Liverpool fan commented: “I hate United way more than City, but to sack him from a job because of an item of clothing is crazy. So, so poor from Manchester City, this. It’s just football lads, he’s not wearing a political or derogatory symbol. It’s literally a football team…”
Another neutral added: “Getting a minimum wage worker sacked for having a bit of fun instead of just winding him up is the absolute sad state this country is in.”
Even the ‘Out Of Context Football Manager‘ parody account chipped in, writing: “The guy’s been sacked for this. All he needed was a formal warning. I get he’s taking the p*ss – but losing a salary he might really need over this?!
While many have been even more outspoken in their response, as you can see, many supporters – be they Red or otherwise – have come up with arguably the perfect solution:
Manchester City are yet to comment on the backlash, apart from the initial confirmation that the still-anonymous staff member has been released from his position, but as for Man United, simply sticking him on the kiosks in the Stretford End could prove to be a very easy bit of positive PR.
Besides the growing frustration around the fanbase, as Ruben Amorim has yet to turn things around at Old Trafford (pressure was growing even before the derby day defeat), the Red Devils could no doubt do with some positive press for a change.
In fact, it was only earlier this year that co-owner Sir Jim Ratcliffe, CEO Omar Berrada and the wider INEOS Sports administration sanctioned a second round of redundancies at United, with approximately 450 individuals losing their jobs.
That being said, although some have labelled the sacking of the now ex-City barman as “absolutely horrendous behaviour” for Man City, many jumped to quip back that “[United are] more likely to sack more bar staff, not hire them”, as well as simultaneously taking aim at their significant transfer spending.
Featured Images — Mataniels via X (now deleted)/The Manc Group
News
Teen arrested on suspicion of murder after 15-year-old boy is killed in Moss Side stabbing
Emily Sergeant
A teenager has been arrested on suspicion of murder following the killing of a 15-year-old boy in Moss Side yesterday.
Greater Manchester Police (GMP) explained that officers were called out to reports of a ‘disturbance’ involving a number of people on Monton Street in Moss Side at just after 4:30pm yesterday (15 September), and when they arrived on the scene, they found a 15-year-old boy with serious stab wounds.
After being treated both at the scene and later in hospital, the boy was sadly pronounced dead a short time later.
#NEWS | A 15-year-old boy has sadly been pronounced dead, murder investigation launched and S60 put in place for the below area following an disturbance on Monton Street, Moss Side earlier this evening (15 September).
Due to the shocking nature of the incident, police confirmed that a Section 60 – which allows officers to ‘stop and search’ people within a specific area – has been put in place until 5:20pm this evening.
With enquiries currently ongoing, and GMP describing the investigation as ‘progressing at pace’, it has now been confirmed that a teenager, also a 15-year-old boy, the same as the victim, has been arrested on suspicion of murder, and he remains in police custody for questioning.
His family are aware of this development and continue to be supported by specially-trained officers.
#ARREST | Following our earlier update, a 15-year-old boy has been arrested on suspicion of murder and remains in custody.
This arrest comes after the death of another 15-year-old boy on Monton Street, Moss Side yesterday (15 September 2025).
“There is a thorough investigation plan in place as we look to find the perpetrator of this appalling act that has seen a young man lose his life,” explained Chief Superintendent David Meeney, from GMP’s City of Manchester district.
“This incident will understandably have caused shock and concern within the community and the surrounding area, particularly those who witnessed it, so you will see an increased police presence in the area over the coming days.
“We remain committed to providing the victim’s family with the answers they deserve.”
Anyone with any information, or who may have been in the area at the time of the incident, is urged to contact GMP on 101 or online, quoting log 2327 of 15/09/25.
You can also contact Crimestoppers anonymously on 0800 555 111.
Georgina Pellant -
18th January 2022 
