Chorlton bar and restaurant The Laundrette has hit out at a customer who left it a 1-star review on TripAdvisor, despite not turning up for her booking.
The customer, who was unhappy at being charged a £60 ‘no-show’ fee after she ‘forgot’ to cancel her booking at the busy eatery over Christmas, made her feelings known on the public review site in a long rant.
Revealing that she also works in the hospitality industry and ‘understand it’s their policy to debit a table that hasn’t shown up, and they were just following procedure’, she went on to say that she still felt she should be issued a refund.
After her card was debited, she had emailed the restaurant to ‘explain the circumstances’ and after twelve days had still not heard back on her request – leading her to take to TripAdvisor to make her feelings known more publicly.
The customer, going under the name Lauren B, said that she works in an independent restaurant in Chorlton and had booked a family meal at The Laundrette on 30 December 2021 in advance.
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On the day, however, she says a couple of her family members were taken ill with Covid and she herself was being asked to go into work to cover for her head chef, who had also tested positive with the virus.
Saying that she ‘may have forgotten to cancel’, she goes on to appeal for some sort of solidarity in her bid for a refund, making comparisons with her own workplace saying: “At my restaurant we wouldn’t just bill the card payer and not display any sympathy to the circumstances.
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“It’s unprecedented times for everyone at the moment, but especially the hospitality industry, and I know that we have barely made it through this festive period due to staff constantly isolating, tables no-showing, bringing front of house staff into the kitchen to cover in emergency circumstances.
“But I would like to think that despite these uncertain times, local businesses still appreciate human error and genuine mistakes.”
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She also implied that the Laundrette didn’t need to charge her for the no-show as she ‘can see out my window [they] are constantly flipping tables.’
The restaurant has since replied, saying: “Your table sat completely empty for 2 hours on a day we were fully booked.
“This is why you were charged.”
Taking aim at the unhappy customer, it went on to say that as a hospitality worker herself she ‘should know way more than most how detrimental tables not showing up is for a small businesses.’
The post continued: “And on top of that you then seem to think it’s acceptable to leave a bad review on trip advisor despite knowing you are 100% in the wrong.
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“We make it extreamly easy to cancel bookings. You can do it online yourself. You can message us on any social media platform. You can call us.
“As you live on the road you could have easily just mentioned it to any of our staff while walking past.
“Unfortunately you didn’t bother doing any of these.”
Adding that ‘we hate charging no shows but it’s the only way to protect ourselves’ the restaurant’s public relations manager finished by inviting her to give him a call, but not before delivering one more blow.
“Normally we are absolutely demoralised by negative reviews but… I’m more than happy for this to stay up and be public so everyone can see.
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“Not showing up for restaurant bookings is an extremely rude and disgusting practice.
“It’s the only reason we have put our charging system in place.”
Council calls on public to suggest names for new public square in Stretford
Emily Sergeant
The Greater Manchester public is being called on to help name a brand-new public square in the heart of Stretford.
Could we have another ‘Boaty McBoatface’ on our hands? As far as public naming competitions go, the comical suggestion for the name of a new RMS ship back in 2016 – which was then given to a fleet of autonomous underwater vehicles (AUVs) instead – will probably always lead the way as the most well-known entrant.
But now, it’s Greater Manchester‘s turn to give it a go and get creative with their naming suggestions, as Trafford Council inviting the local community to name a brand-new public square that’s set to open in the heart of Stretford next year.
Connecting the newly restored King Street and Pinnington Lane, Trafford Council says the new public square will play “a key part in the transformation of the area” and be a “focal point” for the area – with lots of greenery, seating areas, and spaces to “meet, rest and play” and host events too.
Residents are being encouraged to “put their imprint on the Square” by putting forward their suggestions for its name.
All the entries will be condensed into a shortlist and the public will then vote on their favourite.
With the naming competition fully underway, Trafford residents now have the opportunity to talk to the Stretford town centre team, get creative, and post entries into the voting box that’ll be in place in Stretford Mall up until Sunday 19 May, as well as submit their ideas via the Stretford town centre website.
To come up with their names suggestions, the Council wants residents to take inspiration from these three themes:
Heritage – celebrating the fascinating history embedded into Stretford’s identity
Culture – showcasing the rich and vibrant cultural tapestry that defines the essence of the town and its residents
Community – reflecting the strong sense of unity among Stretford’s residents, making the town a welcoming place to live, work, and socialise.
After submissions are closed, the Stretford town centre forum will then decide on three entries that “best represent the area” and have made best use of the inspiration topics to go to the public vote for the final decision.
A town centre polling station will be open for residents to cast their votes in person, or they can do so online via both a Google form or a range of social media polls.
The public vote will officially close on Sunday 16 June, and the unveiling ceremony will take place at The StretFest on Saturday 6 July, where the winner and name of the new public square will be announced.
Fancy shooting a suggestion then? Find out more on the Stretford Town Centre website here.
Featured Image – STC / Bruntwood
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Manchester-born Lord of the Rings and Titanic actor Bernard Hill dies aged 79
Danny Jones
Manchester actor, best known for roles in Lord of the Rings, Titanic, Shirley Valentine and more, has sadly died at the age of 79.
Born in Blackley near the River Irk, historically part of Lancashire, the familiar British face who often popped up in Hollywood too famously played Théoden, the King of Rohan, in the original trilogy of fantasy films as well as Captain Edward Smith in Titanic.
His death was announced by his agent Lou Coulson via the BBC, who confirmed that he passed away in the early hours of Sunday morning.
A statement from his family is expected soon and tributes are already pouring in online.
Hill studied at what is now the Manchester School of Theatre, formerly known as the Polytechnic School of Theatre and also went on to appear in the much-loved BBC drama by Alan Bleasdale, Boys from the Blackstuff, back in 1982.
Playing the character of Yosser Hughes – best-known for the line “gizza a job” – the show went on to be awarded a BAFTA for best drama series in 1983 and was ranked as the seventh best TV show ever made on a 2000 round-up by the British Film Institute
He was also due for a big return to TV screens in series two of another BBC hit, The Responder starring Martin Freeman, which begins airing at 9pm this Sunday.