Virgin Media has apologised after tens of thousands of customers across the UK experienced several broadband outages yesterday.
The first outage was reported in the earlier hours of yesterday (Tuesday 4 April) morning at around 2am, with the firm confirming just after 8am that it was “aware of an issue that is affecting broadband services” for both customers and contact centres.
It said teams were “currently working to identify and fix the problem as quickly as possible”.
This initial issue was resolved by around 11:30am, with Virgin Media assuring customers it was “closely monitoring the situation”.
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
However, disruption was reported once again at 4pm by Downdetector – which is an online platform that provides users with real-time information about the status of their broadband services – and Virgin Media was forced to address the situation once again by explaining that engineers were “continuing to investigate”.
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With around 55,000 people thought to be affected by the outages nationwide, the company took to social media to “apologise for any inconvenience caused” while work to restore services was being carried out once again.
The company said its engineers were working “flat out” to resolve the issue.
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We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
In a statement on Twitter at 5:25pm yesterday, Virgin Media said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
While these repeat broadband outages were said to have been reported by around 55,000 people, one fifth of those who reported it said they were suffering from a total blackout – which has inevitably lead to some aggravated customers demanding a refund.
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Several called the company out for the fact these disruptions and outages are being followed by a hike in price for their services.
Virgin Media apologises after more than 50,000 customers experienced ‘repeat’ broadband outages / Credit: Kaitlyn Baker (via Unsplash)
“Some cheek telling us our bills are going up 13% whilst our internet isn’t even working,” one customer said on Twitter.
Another customer said: “There’s an honesty about Virgin Media. In response to widespread outages, they take their help pages down and ignore Twitter. Nothing says “switch your broadband, we don’t know what we’re doing” more effectively than that.”
One customer added on Twitter that he believes all customers should “receive compensation in the amount of one month free internet”.
Hi, Virgin Media thanks for warning us. I’ve been running multiple devices off my phone all day 🙄
Can I get a refund for your 17% price hike? Above inflation? @virginmedia
Another customer seeking a refund said on Twitter: “Hi Virgin Media, thanks for warning us. I’ve been running multiple devices off my phone all day. Can I get a refund for your 17% price hike? Above inflation?”
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“Virgin Media need to refund my bill this month,” another angry customer claimed.
“Hope I get some sort of refund,” another said on Twitter.
“You have the cheek to raise prices without improving services. And now a nice 7 hour outage? As long as that profit line stays on the up eh? You clowns.”
Featured Image – Virgin Media
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Two North West cities named among the ‘noisiest’ in the UK – including Manchester
Emily Sergeant
A new analysis has revealed a list of the noisiest cities in the UK, and two Greater Manchester locations are in the top five.
From blaring sirens and car horns, to house parties, barking dogs, and loud neighbours, escaping the noise of a city can feel almost impossible – even in your own home.
No matter whether you live in the hustle and bustle, or you’re out in the sleepier suburbs, noise can keep you up at night, disturb your peace, and lead to frustration. But just how loud are Greater Manchester’s cities compared to the rest of the UK? In a bid to get to the bottom of it, Alpine Hearing Protection has done some research to compile a top 10 list.
And both Salford and Manchester have found themselves not just within the top 10, but within the top five… and to make matters worse, Salford has actually claimed the number one spot.
The reason Salford has found itself at the top of the list, according to the research, is because it sits at the intersection of several major transport and urban hubs, with major motorways running through or around the city including the M60, M61, and M62.
Major rail routes also run through the city – including via Salford Crescent – which sees 16 million passengers every year, and also leads to Manchester Airport.
Top 10 noisiest cities in the UK
Salford
Portsmouth
Manchester
Southampton
London
Leeds
Stoke-on-Trent
Wakefield
Newcastle upon Tyne
Bradford
Parts of Salford are also very built-up, making pockets of the city noisy – especially in the concentrated centre where traffic, construction, nightlife and commercial activity get loud.
And of course, like any growing city, construction noises have been noted as ‘particularly bothersome’ for residents where major developments are springing up.
Manchester is third on the list of noisiest cities, due to many of the same reasons as Salford.
But the difference being that Mancunians are noted as one of the many reasons why the city is so loud – with residents making 5,301 noise complaints across Manchester between January 2024 and January 2025, and Hulme identified the loudest area with 304 complaints.
As well all know, Manchester is also home to many universities, which brings an active nightlife scene to the region, especially in the city centre, and in recent FOI data, it was revealed that the University of Manchester saw 2,049 noise complaints in the last five years.
Motorists warned of common winter driving habit that could land them with annoying fines
Emily Sergeant
With the temperatures drastically dropping now as we head into winter, motorists are being warned against a common driving habit.
On a wintry morning when the windscreens are frozen and your hands are equally as frozen too, it’s pretty common for drivers to start the engine, turn the heater right up, and remain stationary for several minutes to warm the car up before setting off on their journey… but did you know that doing this could see you, inadvertently, fall foul of the law?
That’s right – as ridiculous as it sounds, leaving your car engine running ‘unnecessarily’ while parked on a public road is illegal.
And to make matters worse, the rules on ‘engine idling’, as it’s known, apply regardless of whether the driver is using the heating, waiting for someone, or simply sitting in the vehicle.
Known as a stationary idling offence, Rule 123 of the Highway Code states that drivers must not leave a vehicle’s engine running unnecessarily while it is stationary on a public road, and according to the rule, a fixed penalty of up to £80 can be issued, right there and then.
Motorists are being warned of a common winter driving habit that could land them with annoying fines / Credit: PickPik | Wikimedia Commons
Fines will only be handed out if a motorist is stopped by a police officer who asks them to switch the engine off, and they fail to comply.
“However tempting it might be to sit in a vehicle with the engine running and the heater on to warm up, we strongly advice against it,” commented RAC senior policy officer Rod Dennis.
“As well as polluting the air and wasting fuel, drivers who leave their engines idling unnecessarily on a public road also risk an on-the-spot fine of £80. On cold mornings, the best approach is to clear any ice or snow properly and ensure windows are fully de-misted before setting off, then get on your way and let the car warm you up.”
There are some exceptions to the rule, however, as keeping the engine running is permitted in certain circumstances.
This includes when a vehicle is stationary because of traffic conditions, when the engine needs to run so a mechanical fault can be investigated, or if certain work is being carried out on the side of the road.
Emily Sergeant -
5th April 2023 
