Virgin Media has apologised after tens of thousands of customers across the UK experienced several broadband outages yesterday.
The first outage was reported in the earlier hours of yesterday (Tuesday 4 April) morning at around 2am, with the firm confirming just after 8am that it was “aware of an issue that is affecting broadband services” for both customers and contact centres.
It said teams were “currently working to identify and fix the problem as quickly as possible”.
This initial issue was resolved by around 11:30am, with Virgin Media assuring customers it was “closely monitoring the situation”.
We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.
However, disruption was reported once again at 4pm by Downdetector – which is an online platform that provides users with real-time information about the status of their broadband services – and Virgin Media was forced to address the situation once again by explaining that engineers were “continuing to investigate”.
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With around 55,000 people thought to be affected by the outages nationwide, the company took to social media to “apologise for any inconvenience caused” while work to restore services was being carried out once again.
The company said its engineers were working “flat out” to resolve the issue.
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We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
In a statement on Twitter at 5:25pm yesterday, Virgin Media said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
While these repeat broadband outages were said to have been reported by around 55,000 people, one fifth of those who reported it said they were suffering from a total blackout – which has inevitably lead to some aggravated customers demanding a refund.
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Several called the company out for the fact these disruptions and outages are being followed by a hike in price for their services.
Virgin Media apologises after more than 50,000 customers experienced ‘repeat’ broadband outages / Credit: Kaitlyn Baker (via Unsplash)
“Some cheek telling us our bills are going up 13% whilst our internet isn’t even working,” one customer said on Twitter.
Another customer said: “There’s an honesty about Virgin Media. In response to widespread outages, they take their help pages down and ignore Twitter. Nothing says “switch your broadband, we don’t know what we’re doing” more effectively than that.”
One customer added on Twitter that he believes all customers should “receive compensation in the amount of one month free internet”.
Hi, Virgin Media thanks for warning us. I’ve been running multiple devices off my phone all day 🙄
Can I get a refund for your 17% price hike? Above inflation? @virginmedia
Another customer seeking a refund said on Twitter: “Hi Virgin Media, thanks for warning us. I’ve been running multiple devices off my phone all day. Can I get a refund for your 17% price hike? Above inflation?”
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“Virgin Media need to refund my bill this month,” another angry customer claimed.
“Hope I get some sort of refund,” another said on Twitter.
“You have the cheek to raise prices without improving services. And now a nice 7 hour outage? As long as that profit line stays on the up eh? You clowns.”
Featured Image – Virgin Media
Trending
Pep Guardiola in talks over first international management role
Danny Jones
Football icon and Manchester City legend Pep Guardiola is reportedly set for his first job since leaving the Etihad Stadium, as the Catalan head coach looks like he could be set to make his move into international management.
The generational manager, who has undoubtedly become one of, if not the greatest of all time, left Man City at the end of last season after a decade in East Manchester.
Stepping away from the sky blue side with 20 trophies in 10 years, he’s won pretty much everything there is to win – at least at club level, anyway.
With that in mind, multiple outlets are now claiming that Guardiola is getting ready to make his debut on the international circuit, already being heavily linked with a role as part of ‘gli Azzurri’.
EXCLUSIVE: The FIGC has met with Pep Guardiola to convince him to take over as national team head coach, according to Sky in Italy 🚨🇮🇹 pic.twitter.com/qmzjunjur4
Yes, as per Sky News’ sporting arm over in Italy, Pep is now rumoured to be the next person to take the job in their national team, which would be his first proper senior position in international football.
According to Sky, the Italian Football Federation (FIGC) have already held meetings with the former Barcelona, Bayern Munich and City boss.
It remains unclear how advanced talks and/or negotiations have progressed up to this point, but it is said that fellow footballing veteran and AC Milan legend turned FIGC technical director, Paolo Maldini, has already travelled to meet the 55-year-old.
Believed to have been joined by former teammate and right-hand man Leonardo Araújo – who previously served as director at PSG – it looks to be more a case of whether Pep wants the job rather than if Italy want him.
From announcing a documentary series covering his final season at Man City, to even launching a dedicated ‘Decade of Pep’ fashion collection, it’s fair to say that both the club and the fan base are bidding a bittersweet goodbye.
Pep has already made it clear that he can’t see himself ever managing the Spanish national team, remarking: “I am a Catalan. I don’t see myself ever managing Spain.”
Meanwhile, other names rumoured as options for the Italian manager’s job include Andrea Pirlo and a return by fellow ex-MCFC boss, Roberto Mancini. Can you see Pep pipping any of these to the post?
As for his former club and ‘second home’, Cityzens will be glad to hear that while it may be all change over at the Etihad Campus, there is plenty to be hopeful about – including some steps more in the right direction when it comes to tickets.
When Manchester City’s cheap tickets for £10 or less go live, and how to get your hands on them
Danny Jones
For those who missed the news, Man City recently announced a new tier of affordable tickets for those living in the East Manchester area, essentially providing those living in the local area with match experiences for just a tenner.
In fact, those eligible for concessions can grab a seat for only £7.50 and nearby kids under 18 for merely a fiver as part of the scheme.
Now THIS is the kind of stuff we want to see from football clubs.
Essentially based on postcode proximity to the Etihad Stadium, Manchester City supporters who fit the native criteria can put their name in for numerous Premier League, domestic cup and European games this season; but how exactly does it work?
Put simply, Mancs living in the Manchester City Council wards listed below, which immediately surround the ever-expanding home ground and wider Campus, can apply:
Miles Platting & Newton Heath
Ancoats & Beswick
Ardwick
Clayton & Openshaw
Gorton & Abbey Hey
Man City local residents scheme – how does it work?
For starters, it’s worth noting that between 100-500 unreserved tickets will be put aside for each game in the coming 2026/27 campaign, all of which will be assigned via a random ballot.
Those who meet the criteria (i.e. live in the aforementioned areas) also don’t need to have an official Matchday Membership; you simply need a Cityzens account, which can be created totally free.
Once your address has been verified, you can enter the ballots for your chosen fixtures, and then it’s just a case of keeping your fingers crossed that your name gets pulled out of that.
You can see a full list of FAQs, along with the relevant terms and conditions, right HERE.
You can expect even more Man City Women’s matches on the biggest stage following their latest title.
When do they go live?
At present, tickets for upcoming Manchester City games will be available across the board from 10am GMT on Tuesday 21 July.
However, fans are being encouraged to sign up to the club’s mailing list for all news and ticketing updates, especially when it comes to this new localised discount category.
With the Etihad currently in the middle of a major redevelopment, including even more seats up in the newly expanded North Stand, Blues should stand an even better chance of getting along to a game or two than ever.
It’s also worth noting that the section of the arena has been officially named after their beloved manager and club legend, Pep Guardiola, who left the serial winners this summer after a decade – a farewell period which will now be covered in an upcoming documentary.
With new head coach Enzo Maresca having now returned to the club in the top position after previous roles as assistant and U23s/EDS boss, plenty will be hoping to be there for the start of this next chapter for the Blues.
They’ll also be welcoming back their Champions League, Ballon d’Or, Euro 2024, Club World Cup and now World Champion in Rodri for the fast-approaching 26/27 term.
Emily Sergeant -
5th April 2023 
