One of Manchester’s most celebrated pubs has told customers who complained about their Covid safety measures to ‘leave our staff alone’.
The Marble Arch said that some ‘strange people’ have been complaining to staff about the pub’s face mask policies.
The Rochdale Road boozer recently reintroduced the mandatory wearing of face coverings when moving around the venue, as well as table service, in a bid to create a ‘safe environment’.
But Paul Plowman, a director at Marble Brewery, said that some people have taken issue with the rules.
The Marble Arch / Credit: Instagram @themarblearchmcr
Some customers even threatened to boycott the Marble Arch.
He invited those who aren’t happy about the new safety measures to take their business elsewhere, saying they ‘really don’t care’ and will ‘bat on without you’.
His words, making it ‘abundantly clear’ that unpleasantness towards staff won’t be tolerated, have been praised by thousands on social media.
One person even asked if Paul fancies running the country.
Paul wrote: “Yesterday our flagship pub the Marble Arch made the decision to make masks mandatory whilst not seated and make the use of table service.
“The bottom line reason for this is this: Our priority is keeping our staff and customers safe whilst simultaneously trying to keep our business going, and with no government support, keep our staff paid.
“Seems reasonable to me.
A thread. Pls retweet. I’m one of the directors of @marblebrewers. Yesterday our flagship pub the Marble Arch made the decision to make masks mandatory whilst not seated and make the use of table service. The bottom line reason for this is this: Our priority is keeping our staff
“However since this we’ve had a number of strange responses on social media (to be expected) but more importantly our management and staff have had to put with strange people in real life complaining about these measures.
“I would like to make this abundantly clear to anyone who feels they want to reply to this or speak to our staff with anything along the lines of ‘right well that’s my custom you’ve lost’, we really don’t care.
“Honestly, we will bat on without you.
“Throw as many insults as you like, leave the pub in disgust if you want, as long as you leave our staff alone, we really don’t care.
The Marble Arch / Credit: Flickr
“Finally I’d like to take a moment to thank all our customers who don’t really see the fuss with the measures, and have supported our business at a time when we need it the most.
“Cheers, have a great Christmas!”
People have praised Paul for sticking up for his staff, with one person writing: “Good to see some real leadership, taking the necessary steps to protect people, both staff and customers. You don’t fancy running the country do you?”
Another said: “Big vibes for the directors coming out to support the staff right now. We love to see it.”
One of Marble’s employees wrote: “This week has been horrid. Whatever side of the bar you’re on, you know just how hard Xmas run up is even at the best of times, and I can’t find words to express the frustration at the moment.
“But I’ll tell you summat for nothing, though. I’m bloody proud to work for this team.”
Featured Image – The Marble Arch MCR
Food & Drink
A long-standing Italian restaurant in Trafford has sadly announced its imminent closure
Danny Jones
Another day, another bit of unfortunate hospitality news, as long-standing Greater Manchester restaurant, Little Italy in Timperley, has announced it is closing permanently very soon.
The Trafford favourite, which has been serving locals for nearly 20 years, has informed regular diners that it will sadly be closing its doors for good, with Little Italy’s final service set for later this month.
Having earned plenty of praise in its time, including being one of the few spots in and around the Altrincham area to have won a TripAdvisor Certificate of Excellence in 2015, before the borough saw its foodie boom begin.
But fast forward a decade, and the Timperley institution is yet another culinary casualty to be confirmed of late, with Little Italy sharing a tear-jerking statement online.
Sharing the tragic news on social media this Friday (5 Sep), the restaurant wrote: “To all our lovely customers, it is with a heavy heart that we share some news with you all. After over 18 years of serving you all in Timperley, we will be closing our doors later this month.
“This has not been an easy decision. Unfortunately, rising costs and a significant increase in rental [costs] have made it impossible to continue in a sustainable way. As much as we love what we do, the reality is that it has become too difficult to maintain under these circumstances.
“Over the coming weeks, we will continue to cook with love and serve with the same passion as always. We would love to see you all and share one more meal, and raise a glass together.”
Safe to say that the post has been met with an outpouring of condolences and support from natives nearby and those who have travelled to enjoy their food.
Little Italy went on to add that they will detail more about their final week of business as soon as possible.
They can’t be accused of not keeping up with times and not trying to promote via social media either, as they small family-run team – headed up by Sam Cauchi, who bought the site back in 2008 – have always given things a go besides the day-to-day operation of the restaurant.
Being one of many saddened customers to respond underneath the announcement, we couldn’t possibly sum up things better than local Vanessa Nice, who said: “Look at all these amazing comments – you certainly made your mark as a home from home for the residents of Timperley.
“The end of an era will always be sad, but sometimes life and families have to move on.”
As for Cauchi and co., they signed off by simply adding: “From the bottom of our hearts, thank you for your support, kindness and friendship over the years. Timperley has been our home, and you have all been our family.
“Love from all the team at Little Italy.”
It goes without saying that we’re gutted for the gang and our thoughts are with everyone involved at this difficult time. For now, we can only say thank you to the countless Greater Manchester locations that continue to fall foul in the face of the rising pressures industry-wide. Case and point…
Award-winning chippy in Prestwich announces heartbreaking restaurant closure
Daisy Jackson
Chips @ No. 8, a chippy in Prestwich that’s lauded as one of the best in the UK, has announced the sad closure of its restaurant.
The award-winning takeaway made some big moves last year, expanding into the unit next door so that they could comfortable double their space downstairs and add a restaurant upstairs.
The restaurant was a brand-new concept for the much-loved Prestwich chippy, serving a seafood-focused menu that wasn’t necessarily all about the fryer.
But sadly, Chips @ No. 8 has announced that the restaurant element of its business, Loft @ No. 8, has closed for good.
They wrote that the economic climate and the huge amount of choice in Prestwich has left them struggling to fill seats in the chippy restaurant.
The good news is that the fish and chip shop itself remains open for business and thriving, and customers will be able to use the former restaurant space to eat their takeaway in.
The bar downstairs also remains open for business for a cheeky pint or glass of wine while you wait for your order.
The Loft @ No. 8 is closing. Credit: The Manc GroupCurry sauce on a Chips @ No 8 chippy tea. Credit: The Manc Group
In a statement, Chips @ No. 8 said: “It is with great sadness that we announce the closure of Loft.
“With so many great places to eat in Prestwich, and the economic climate being what it is, we have struggled recently to fill enough seats to continue to make it a financially viable side to our business.
“I would like to take this opportunity to thank you all for your support whilst we were open, the team for their efforts, in particular, Craig, the creator of the delicious food that we had on offer up there.
“Chips @ No.8 remains open as normal and going forward, we are opening up the space upstairs for additional casual seating for the takeaway.
“The bar will remain open so you can still enjoy a pint or a glass of wine with your fish & chips, even if it is out of a box! We hope to see you soon!”
Daisy Jackson -
22nd December 2021 
